I want to start by thanking the salon for being open 7 days a week—it makes it so easy to book an appointment, especially for someone like me who works a lot. I recently had my hair done by Saida,... See more
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See what reviewers are saying
I absolutely love how Ashley V. does my hair! She/he always takes the time to really listen to what I want and creates exactly the hairstyle I had in mind. Every visit feels personalized, and I alway... See more
Company replied
Ashley is wonderful!!She took the time to look at my inspo pics for my hair cut and gave me an awesome cut with beautiful layers!! She also did my updo and I really appreciated her patience in any adj... See more
Company replied
Maria at your Stone Road Mall location is wonderful. Maria is helping me to get the style I hope to have my hair grow into. Maria is always ready to offer helpful hints or show me a new product th... See more
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Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
Stone Road West 435, N1G 2X6, Guelph, Ontario, Canada
- 519-766-1715
4.7
Excellent
350 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Appointment was on time
Appointment was on time. Maria is fantastic and great at what she does!
September 20, 2024
Reply from Chatters Hair Salon - Stone Road
Thank you for taking the time to share your positive experience. We're thrilled to hear that you had such a wonderful appointment. We appreciate your kind words and will be sure to pass them along.
Very happy with my haircut
Very happy with my haircut! My stylist (Noah) was very talented and amicable which made the experience all the better :) 10/10 would recommend!
September 20, 2024
Reply from Chatters Hair Salon - Stone Road
We're thrilled to hear you had such a positive experience! It's wonderful to know that you enjoyed your haircut and found your stylist to be both talented and friendly. We appreciate your kind words and recommendation.
My hair was done by Maria
My hair was done by Maria. She was the best. Answered all my questions, made suggestions. Love my hair! Best experience ever@
September 14, 2024
Reply from Chatters Hair Salon - Stone Road
We are so happy to hear that you had such a positive experience! It's wonderful to know that you were pleased with your hair and that you enjoyed your time with Maria. We appreciate your kind words and hope to see you again soon.
Not Experienced, You’ll Leave Crying..
I went in for a style to get my hair curled and when I left, I instantly put my hair back in a clip. I left looking like Shirley Temple when I asked for a blow out look with big curls. The stylist used a straightener to curl my hair and as soon as I got to the car, I took photos to send my family and friends because it was THAT bad. It’s hard to tell a stylist you don’t like the look, but I couldn’t bring myself to tell her it was the worst I’ve ever had. Will not be back.
September 11, 2024
Reply from Chatters Hair Salon - Stone Road
We understand your disappointment with your recent experience. It sounds like you were hoping for a different look than what you received, and we are sorry that you felt uncomfortable expressing your concerns directly to the stylist. We appreciate your feedback and will use it to improve our services.
Service was fine
Service was fine, friendly, courteous. However, I am extremely disappointed with the job the ‘stylist’ did. I will need to wear a hat for the next month or two until my hair grows back in. I guess she thought she was shearing a sheep. Very disappointed!
September 11, 2024
Reply from Chatters Hair Salon - Stone Road
We appreciate you taking the time to share your feedback. We understand your disappointment with the haircut. We strive to provide excellent service and will take your feedback into consideration to ensure our stylists meet our high standards. We hope you'll give us another chance in the future.
10/10
The hair cut has been easy to style at home and is growing out great. Even my bed head looks stylish lol
August 28, 2024
Reply from Chatters Hair Salon - Stone Road
We're thrilled to hear you're happy with your haircut! It's wonderful that it's easy to style at home and looks great even with bedhead. We appreciate your positive feedback.
She’s amazing and an excellent hair…
She’s amazing and an excellent hair stylist and deserves amazing reviews because she loves what she’s does an and truly cares about her clients.
August 25, 2024
Reply from Chatters Hair Salon - Stone Road
Thank you for taking the time to share your positive experience. We are thrilled to hear that you had such a wonderful experience with our stylist. We appreciate your kind words and will share your feedback with our team.
Absolutely loved the baylage Jess did
Absolutely loved the baylage Jess did. Would definitely return. Five Stars.
August 31, 2024
Reply from Chatters Hair Salon - Stone Road
We're thrilled to hear you loved your baylage experience with Jess! It's fantastic to know you're happy with the results and would recommend us to others. We appreciate your kind words and look forward to welcoming you back soon.
I had my hair done by Maria
I had my hair done by Maria! First thing I want to mention is how nice she is! She is very sweet and patient. We couldn't get to the color I wanted at first but she was so understanding of me and fixed my hair again. She really cares about what you want and how you feel! They make sure you're happy with your service! It was my first experience with them and I really appreciate the service I received!
August 21, 2024
Reply from Chatters Hair Salon - Stone Road
We are thrilled to hear about your positive experience with Maria! It's wonderful to know that she was so patient and understanding, especially when it came to achieving your desired hair color. We truly appreciate you recognizing her dedication to ensuring customer satisfaction. We're happy to hear that you enjoyed your experience with us and look forward to welcoming you back soon!
Expensive hair cut for what you get.
For a $60 hair cut, it was very quick and I didn’t get the style I wanted. My hair was still damp when I left. No products were used in my hair. This was the second time I went and was disappointed, by two different stylists. I don’t think I’ll give it a third try.
August 28, 2024
Reply from Chatters Hair Salon - Stone Road
We appreciate you taking the time to share your experience. We're
so sorry to hear that you were disappointed with your recent haircut. We aim to provide a high-quality experience for all our clients and we're disappointed to hear that we fell short of your expectations. We value your feedback and will use it to improve our services.
Not kid friendly
My daughter was a little active and the stylist was unwilling to finish her service. I had to push to get her bangs cut and she didn't really listen to us.
August 25, 2024
Reply from Chatters Hair Salon - Stone Road
We understand your frustration. It's important for us that all our clients feel heard and comfortable during their appointments. We'll share your feedback with our team to ensure a more positive experience for future clients.
Amazing first time visit to Chatters
Amazing first time visit to Chatters. Listened closely to my concerns and cane home feeling great
August 24, 2024
Reply from Chatters Hair Salon - Stone Road
We're thrilled to hear you had a positive experience! It's wonderful that you felt heard and left feeling great. We strive to provide excellent service and are happy to know we met your expectations.
Ashley was wonderful
Ashley was wonderful. She took her time to cut my daughters hair and it looked absolutely amazing once done.
August 22, 2024
Reply from Chatters Hair Salon - Stone Road
We're so glad to hear that Ashley was able to provide such a great experience for your daughter. We appreciate you taking the time to share your positive feedback.
Very friendly and knowlegeable stylist…
Very friendly and knowledgable stylist who made me feel very comfortable
August 21, 2024
Reply from Chatters Hair Salon - Stone Road
We're so glad to hear you had a positive experience! We strive to provide a welcoming and comfortable environment for all our clients.
The staff were very friendly and…
The staff were very friendly and professional. Maria was able to take me a few minutes before my appointment. She did a wonderful job. The cut and style was amazing and just what I wanted.
August 20, 2024
Reply from Chatters Hair Salon - Stone Road
Thank you for your kind words! We're so happy to hear you had such a positive experience. We're thrilled that you were impressed with the staff's friendliness and professionalism. We appreciate your feedback and are glad you loved your new style.
The stylist was very nice and kind to…
The stylist was very nice and kind to my granddaughter
August 18, 2024
Reply from Chatters Hair Salon - Stone Road
We're so glad to hear that your granddaughter had a positive experience with our stylist. We strive to provide a welcoming and enjoyable experience for all our customers.
Reply from Chatters Hair Salon - Stone Road
We're so glad to hear you had a positive experience with our customer service team. Maria is a valued member of our team, and we appreciate you recognizing her hard work.
Maria
Maria, my stylist, provided me with a blowout and trim. She dedicated time to understand my preferences, offered tips and tricks for styling at home, and was both kind and professional. The final result was exactly what I wanted. I am certainly returning and have recommended Maria to several friends already.
August 14, 2024
Reply from Chatters Hair Salon - Stone Road
We are so happy to hear about your positive experience with Maria. It's wonderful to know that she was able to understand your preferences and provide you with a great haircut. We appreciate you taking the time to share your feedback and recommend Maria to your friends. We look forward to seeing you again soon.
I’m very happy with my hair cut and…
I’m very happy with my hair cut and highlights. Great customer service and good price.
Thanks
August 8, 2024
Reply from Chatters Hair Salon - Stone Road
Thank you for your kind words! We're delighted to hear you were happy with your haircut, highlights, and the service you received. We hope to see you back soon!
Amazing Experience!!
Amazing Experience!!
I had the pleasure of seeing Maria for a blowout and I could not have had a better experience. I have thick wavy/curly hair and Maria did an amazing wash and style. I will be sure to return to Chatters Stone Road :)
August 2, 2024
Reply from Chatters Hair Salon - Stone Road
We're thrilled to hear about your positive experience! It's wonderful to know that Maria provided you with an excellent blowout and that you enjoyed the service. We appreciate your kind words and look forward to welcoming you back soon.
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