Shelley-Ann is amazing. She's so fast, and does an incredible job. She was so kind in helping us out before a long trip for a hard funeral, smartening us both up, covering a nasty home dye job, fixing... See more
Company replied
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Jessalyn was again and always a pleasure. She has a very professional demeanor and listens. Adapts to client ie quickly figures if we are feeling chatty or more quiet and ensures she is not distracted... See more
Company replied
It felt very stressful and rushed for poor lady she did a good job not quite what was hoping for but she did a good job will give her another try for sure. I think there was a scheduling problem toda... See more
Company replied
I walked into a friendly welcoming environment and was offered an appointment within an hour. Friendly hairdresser offered coffee and was very diligent about what I preferred and went on to wash style... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
2100 Willowbrook Drive, #A, V1C 7H2, Cranbrook, BC, Canada
- +1 250-417-2761
4.8
Excellent
583 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hairstylist was still learning
Hairstylist was still learning. For this I should have paid less for my haircut.
I probably won't be going back and going somewhere else where they're more professional.
August 31, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate your feedback and time. We're sorry your haircut wasn't satisfactory and that you felt the service didn't meet professional standards. We'll address this to improve our services.
He did a great job following the photo…
He did a great job following the photo I have and it was an overall good experience
September 1, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that the work met your expectations based on the photo you provided, and that you had a good experience. Thank you for your feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that the colour turned out great! Thank you for your positive feedback; we appreciate it.
It was great
August 30, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had such a wonderful experience! We appreciate your positive feedback regarding our staff.
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy you enjoyed your quick and friendly haircut experience. Thank you for your positive feedback; it means a lot to us.
My hairdresser is the best!
My hairdresser is the best! Love her personality and her hair cutting skills, I always love my cuts. She gives the best advice on direction.
August 28, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that you love your haircuts and your hairdresser's personality and skills! We appreciate you mentioning the great advice you receive.
Such a friendly reception when I got…
Such a friendly reception when I got there. All lovely people. Very happy with my haircut and a very enjoyable experience. Thank you.
August 28, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear about your friendly reception and that you found our team lovely! We're glad you are very happy with your haircut and enjoyable experience. Thank you!
Syd was great!
August 27, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that you had a great experience with Syd. Thank you for sharing your positive feedback with us.
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you sharing that our service was friendly; we are so happy you enjoyed it.
At first I was a little nervous with…
At first I was a little nervous with the way it was looking but at the end it was like SO WORTH IT!!! I honestly LOVED the haircut and it looked WAY better than the image I showed them! :)
August 24, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that you loved the haircut and that it exceeded your expectations! We appreciate your feedback and are glad you found it worth it in the end.
Brought my son in for a haircut very pleased with the cut and servicefor the…
Brought my son in for a haircut for the second time with Frankie… She did an amazing job he loves it!
August 22, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that your son loves his haircut! It means a lot to us that you chose us again, and we appreciate your wonderful feedback.
My daught has a good time
My daught has a good time. The stylist talked to her and got her opinion. And we love her hair cut
August 22, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that your daughter had a good time and that she loves her haircut! It's great that our stylist listened to her opinions. Thanks for your feedback!
She’s very good
It felt very stressful and rushed for poor lady she did a good job not quite what was hoping for but she did a good job will give her another try for sure. I think there was a scheduling problem today I will definitely book an appointment that is longer next time
Just felt was not getting my message across in what was going for and felt stressed . I don’t mind paying more and I tip well just need a bit of extra time to get my message across
August 21, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you sharing your experience. We're sorry you felt rushed and stressed. We value your feedback and will use it to improve our scheduling and communication. We hope you'll find your next appointment more satisfying.
Great service
My appointment was with Shelley Ann, who was as professional as ever. She cut my hair the way I like it. I think she is a great stylist and hard to beat.
August 12, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're glad you enjoyed your experience with Shelly-Ann. It's wonderful to hear that you were happy with your haircut and the stylist's professionalism. We appreciate your positive feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you felt heard and that the service was timely. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you enjoyed your experience with Kim! We appreciate you taking the time to share your positive feedback, and we look forward to seeing you again.
Loved the hair cut
August 9, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're glad you loved your haircut! Thank you for sharing your positive experience with Cris; we appreciate it.
Chris is awesome as always
Chris is awesome as always, love my cut , also thank you to the front end staff, lovely ladies.
August 15, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you love your new haircut, and the friendly service you received from our front end staff. We greatly appreciate your time and review!
The service was great
The service was great. She did a good job and i love my hair right now they looks amazing.
August 15, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy the service with our stylist was great! It's wonderful to hear that you love your hair, and we appreciate your positive feedback.
Knows exactly what I would look good in
August 14, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you feel confident in our recommendations! Thank you for your positive feedback; it means a lot to us.
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