Shelley-Ann is amazing. She's so fast, and does an incredible job. She was so kind in helping us out before a long trip for a hard funeral, smartening us both up, covering a nasty home dye job, fixing... See more
Company replied
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See what reviewers are saying
Jessalyn was again and always a pleasure. She has a very professional demeanor and listens. Adapts to client ie quickly figures if we are feeling chatty or more quiet and ensures she is not distracted... See more
Company replied
It felt very stressful and rushed for poor lady she did a good job not quite what was hoping for but she did a good job will give her another try for sure. I think there was a scheduling problem toda... See more
Company replied
I walked into a friendly welcoming environment and was offered an appointment within an hour. Friendly hairdresser offered coffee and was very diligent about what I preferred and went on to wash style... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
2100 Willowbrook Drive, #A, V1C 7H2, Cranbrook, BC, Canada
- +1 250-417-2761
4.8
Excellent
583 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn’t even have an appointment and…
I didn’t even have an appointment and Chris just cut away exactly what I asked for. He was a gentleman
August 14, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you were pleased with the service you received with our stylist. We appreciate you taking the time to share your positive experience!
Frankie always does a great job
Frankie always does a great job. Listens and does what I want. Also has great advice
August 5, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had a great experience! It's wonderful that you feel heard and valued. Thank you for your positive feedback and kind words.
Excellent welcome and chat with the…
Excellent welcome and chat with the “gals”. Cris was great with my hair. So precise!!
August 3, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy you felt so welcome! It's wonderful to know that you enjoyed your experience and that our team's precision met your expectations. Thank you for your feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're glad you enjoyed your experience with Syd! It's wonderful to know our stylist met your expectations. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're delighted you feel beautiful! It's wonderful to know our hairdresser made you feel and look amazing. Thank you for your feedback.
Frankie absolutely slayed my hair
Frankie absolutely slayed my hair. I had rlly damaged hair from box dye and she was able to make it the perfect blonde!!
August 6, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're glad you enjoyed your experience with Frankie! It's wonderful to hear that we could transform your hair and achieve the perfect blonde for you. Thanks for your positive feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that your ear piercing experience was quick and simple. Thank you for your positive feedback; we appreciate it!
Shelly is a hair wizard!
Shelly gave me a full hair transformation today, and I could not be happier! I'm a new mom on a hair journey and she really took the time to listen to me. I'm so excited about my new look! Thank you!!
August 4, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so glad to hear you are happy with your hair transformation! It's wonderful that you felt heard and are excited about your new look. Thank you for sharing your experience with us!
The hairdresser knew what I needed in a…
The hairdresser knew what I needed in a haircut that was functional and looked good
July 28, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy Frankie understood your needs and provided a functional, great-looking haircut! Thank you for sharing your positive experience with us!
Shelly-Ann is wonderful
Shelly-Ann is wonderful. My daughter (11) likes her hair cut and styled a particular way and Shelly-Ann never disappoints. Today my daughter left extremely happy and has been excited about her new cut since. Thank you, Shelly-Ann!
August 2, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so glad your daughter loves her haircut! It's wonderful to know she consistently leaves happy with her style. Thank you for your kind words; we appreciate your feedback.
It’s always a pleasure getting a…
It’s always a pleasure getting a haircut from Chris and the conversations we have.
August 2, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you enjoy your haircuts and conversations with Cris! It means a lot to us that you appreciate the experience. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that you are loving the highlights and lowlights in your hair. Thank you for your positive feedback!
Able to walk in and get an appoinment…
Able to walk in and get an appoinment within 15 minuetes. Cris was interesting to chat with and I was very happy with my cut. All staff friendly and helpfull, I would highly recomend this location.
July 31, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you were able to get a quick appointment and enjoyed your haircut and conversation. We appreciate your recommendation and that you found our staff friendly and helpful!
I walked into a friendly welcoming…
I walked into a friendly welcoming environment and was offered an appointment within an hour. Friendly hairdresser offered coffee and was very diligent about what I preferred and went on to wash style and trim my hair. I am very pleased with the results and will definitely continue to use this place for my hair care. Totally 5 stars
July 30, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy you found our environment welcoming and that we could accommodate you quickly. It's great to know the stylist was attentive to your preferences and that you are pleased with your hair. We appreciate your 5-star rating and are glad you'll be returning!
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you enjoyed your experience with us. Thank you for your kind words and for sharing your positive feedback!
Sally Ann amazing !
Sally Ann did a great job on my hair! She was uplifting and encouraging in conversation as well!
July 25, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you enjoyed your hair service and the conversation with our stylist was uplifting and encouraging. Thank you for sharing your positive experience!
Reply from Chatters Hair Salon - Willowbrook Centre
We're so glad you love the trim! Thank you for sharing your positive feedback with us.
FRANKIE
FRANKIE WAS SO KIND, PATIENT AND GREAT LISTENER.
DID A GREAT JOB AND MADE MY DAY!
THANKYOU :)
Cheri
July 21, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member's kindness and attentiveness made your day. Thank you for your feedback!
Hair cuts
My step kids got their hair cuts and both stylists did an amazing job listening to what the kids wanted and they both left extremely happy with their new hair cuts!
July 14, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that the stylists gave your family members haircuts they loved! Thank you for sharing your positive experience with us.
Hair dresser knew exactly what I was…
Hair dresser knew exactly what I was looking for and was very pleasant to chat with
July 21, 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that our stylist understood and met your expectations. We thank you and appreciate your time to leave a positive review!
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