Cheap Supplements 

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Rated 1 out of 5 stars

Within 24 hours of ordering, I was told that some of my items were out of stock (even though when ordering it says 'in stock'), but i thought fair enough, these things happen. My items we... See more

Rated 3 out of 5 stars

Part of my order is wrong. I have tried constantly for three days to contact Cheap Supplements by phone but there is never an answer. It seems by reading other reviews i'm not the only one to have exp... See more

Company replied

Rated 5 out of 5 stars

Ordered the Blender Bottle Sports Mixer Bottles in various sizes over three different orders, paid via paypal. The bottles are top notch quality and the brand best I've seen, highly recommended. C... See more

Company replied

Rated 1 out of 5 stars

The website transaction was completed & my order concluded with a message to say status processed, no mention of product being out of stock. I then received an email that read: Your order from... See more

Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

Cheap Supplements, Discount Bodybuilding supplements direct to your door for less. Cheap Supplements is an online bodybuilding supplement store that offers free shipping, low online prices, and friendly customer service.


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All reviews

(152)

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Rated 5 out of 5 stars

Perfect!

Yet again outstanding service from start to finish! One of the best online shopping firms!

May 4, 2013
Unprompted review
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Reply from Cheap Supplements

thank you for the feedback geoff.

Rated 5 out of 5 stars

cheap but high quality products

I have bought from this company twice now and wouldn't look anywhere else for mutual products, the price is just right for the high quality products you are purchasing. It is also good how the shipping company text you to check what date you would like your package to be delivered or if you would like them to leave with a neighbour

April 24, 2013
Unprompted review
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Reply from Cheap Supplements

Thanks Liam, highly appreciated.

Rated 1 out of 5 stars

Didn't get what I paid for

Didn't get what I paid for. I was charged for the purchase of bsn syntha 6 chocolate peanut butter. AFTER payment is accepted I am told ithe flavour is unavailable. Bsn syntha 6 are famous for the great flavours (as I struggle to enjoy protein this is very important to me). I received an email stating the flavour I requested was out if stock and I was to choose another. But.... Choose another was very limited. I had a choice of the 3 basic. Chocolate strawberry and banana. All companies do these flavours. The reason I choose bsn syntha 6 is for the chocolate peanut butter. The chocolate mint. The mochachino. All of these flavours were unavailable. As a refund wasn't offered to me and I NEEDED the protein quickly for my training I reluctantly chose another option but I will certainly not buy from this company again. As they should not have mis sold me.

Jamie

April 19, 2013
Unprompted review
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Reply from Cheap Supplements

Hi Jamie, my apologises for the experience you had on this order. we did have a supply issue with bsn back then as the distributor was changed, this has now been sorted.

we have now had the selection process updated to reduce the flavour request from being unavailable. we would of been able to cancel the order for you no issue but you opted for the chocolate flavour offered?

anyway if you did consider using us again we can provide you with a discount code for the inconvenience, just email us and we'll send it straight over for you.

Rated 5 out of 5 stars

Recommended!

Ordering quick and easy-some of the best prices online and great service! Highly recommend!

March 29, 2013
Unprompted review
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Reply from Cheap Supplements

Thank you Safina, appreciated.

Rated 5 out of 5 stars

Good value for your money 5stars :))))))

Sort and sweet I've already told some of my friends where to buy the products they need will buy again when I runout . :))

March 22, 2013
Unprompted review
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Reply from Cheap Supplements

thank you for the feedback Shane, hope to deal with you and your friends again soon.

Rated 4 out of 5 stars

Good product, could do with more communication.

Ordered sunday, received wednesday, however no tracking number was present on the website, so the site says to contact them.
Rang several times on both provided numbers, never answered, but product was delivered in a reasonable time.

March 10, 2013
Unprompted review
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Reply from Cheap Supplements

Hi Christopher, thank you for the feedback. if you called out of hours it is best to email or use the contact form on the website and you will usually get a repsonse within a few hours.

Rated 1 out of 5 stars

Worst customer service ever!

I ordered a protein and creatin from cheap-supplements. I got confirmation email from them, they charged my card, I got email and text msg from DPD they are going to deliver it on the 4th of Dec. I did not get it. I contacted cheap-supplements to fix the problem because I paid for their service. I got an email with delivery info and DPD contact details and they said Contact to DPD. I was upset because why I should contact DPD. I am the customer not who's sitting behind the phone and the computer... So I had to contact DPD. They sent me back to cheap-supplements and write me to tell cheap-supplements they have to contact DPD not me. Top of this I wrote to cheap supplements other 3 emails and I did not get any answer. I want them to refund my money for te undilivered order because I still not get it. They don't contact and they keep the money. Now I don't know what's going on woth my order but I'm sure I will not order anything from cheap-supplements any more.

February 19, 2013
Unprompted review
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Reply from Cheap Supplements

Thank you for the feedback David.

Rated 5 out of 5 stars

No Problems.

Item arrived with no problems whatsoever

February 18, 2013
Unprompted review
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Reply from Cheap Supplements

thank you Jim, appreciated.

Rated 4 out of 5 stars

very good

great communication,really good product prices

February 18, 2013
Unprompted review
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Reply from Cheap Supplements

thank you for the feedback Paul, highly appreciated.

Rated 2 out of 5 stars

Out of stock

I wish I had read these other reviews first! I ordered multiples of 2 different products, money was taken and then I was told they were out of stock and offered an alternative or refund. Once money has exchanged this is technically breach of contract but on a more practical level it's just infuriating, especially when you grab some time out of your day to find a product that's a bit tricky to obtain, go through all the sign-up palaver with yet another internet supplier, go back to your day job, only to find you've got to do the same thing all over again! Correspondence was nice enough but unfortunately in this day and age, as an online supplier, you have to tick all the boxes - stock, price, speedy delivery, good customer service, trouble free returns etc. Why pay an outside company to gather opinions to improve your company and then continue to do the same things you've always done!? Hopefully someone at the top might read this...

February 12, 2013
Unprompted review
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Reply from Cheap Supplements

Hi Stella, sorry to hear about your inconvenience with this order. We have now updated the product selection process as to reduce availability issues like this arsing. if you did consider using the site again email us and we will send across a discount code for the inconvenience caused.

Rated 5 out of 5 stars

Friendly, efficient service

Like a previous reviewer, was disappointed two of my items were out of stock, but was emailed immediately and asked if I wanted to replace or drop from order. I partially replaced, which brought me below the minimum for free delivery - but this was still given.
Tone of emails was friendly, pleasant, efficient yet human.
I gave them a try because a similar company was out of stock and held over my order, without notifying me, for ten days AND ignored both my emails and text messages, just before Christmas. THAT is what I call bad service: I'll stick with Cheap Supplements in future!

January 27, 2013
Unprompted review
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Reply from Cheap Supplements

Hi Su, thank you for the feedback, we recently changed the product selection process to reduce issues like this happening but we're glad your experience was still a good one with us.

Rated 1 out of 5 stars

Extremely Unprofessional!

Ordered Optimum Nutrition Whey Crisp Bars x 12 as stated were in stock only to be emailed late evening the next day that the item had been back ordered, this was the 30th Dec.

2nd Jan I get an email advising no restock date. I was happy to let the whole thing go and get a refund which they did very quickly to be fair and due to New Year getting in the way response wise I certainly couldn't complain. I then out of curiosity check on their website, today 5th Jan to see if they had changed the item to show no stock. What a surprise, it still quite happily shows stock available, it's that more than anything which has caused me to write this review, believe it or not it's the first time I've ever done this and I'm 40!
Service like this is a joke and can only lose you more customers than you gain!

January 5, 2013
Unprompted review
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Reply from Cheap Supplements

Hi Ashley, sorry for the experience you had on this order. we did notify you as soon as possible and cancelled the order as requested.

the issue was the expiry date on the product itself, the system was showing them as in stock but they couldn't pick them in the warehouse due to the date issue, my apologises for the confusion.

Rated 5 out of 5 stars

Great prices, prompt delivery - top service

I have been using Cheap Supplements for two years now; I have always received the best products at great prices unmatched anywhere else.
For me they are first choice every time.

October 7, 2012
Unprompted review
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Reply from Cheap Supplements

Thank you for the feedback and continued loyalty over the years, thanks Chris.

Rated 1 out of 5 stars

not in stock...

Bought product and had confirmation emails about order. Then the next day I was emailed to say the item was out of sock yet when I ordered was advertised as in stock avail for delivery.

Not very professional company.

September 26, 2012
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

Sorry to hear this Karen, the website has been updated since your order to reduce issues like arising.

Rated 2 out of 5 stars

Very slow delivery!!!!

Bought an item that was supposed to take 1-3 days to be delivered and it ended up taking 7 days!

Not acceptable and will not be using again!

September 13, 2012
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

Hi Kyle, sorry to hear this but 1-3 working days is usually how long delivery takes. please note that weekends and bank holidays are not working days. we do state in our delivery policy that shipments can take longer but usually delivery is made with 1-3 working days time dependant on the service used.

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