Cheapest Liquor Reviews 69

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process to be straightforward, and many appreciate the competitive pricing of the products. Some people also experienced fast delivery and excellent service, making them likely to order again. However, some people were dissatisfied with the delivery service, often citing significant delays and products not arriving within the promised timeframe. There were also consistent complaints about slow response times and difficulty contacting the company, with some customers reporting no response to their inquiries.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive outcomes,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised the fast delivery,... See more

Response time

Reviewers express significant dissatisfaction with response times. Many customers report long waits for... See more

Customer communications

Consumers find contact to be negative, with many reporting significant difficulty reaching the company.... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery. While some customers appreciate... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review. After a length of time, and after my review, my order was finally delivered.... See more

Rated 3 out of 5 stars

Received refund for undelivered items The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party... See more

Rated 3 out of 5 stars

The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party. Unfortunately the products did not ar... See more



Contact info

2.9

Average

TrustScore 3 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Do not order - this company is a scam

Do not order!!! Your order won't arrive. No phone number, no response to emails or their support message option. They have stolen my money. Ive reported this company as fraudulent

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Amazing!
This would have to be the fastest purchase and delivery I’ve ever done. No sooner had I ordered it, it was on my doorstep.
Incredible service and highly recommended!
Thanks guys!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great efficient customer service

Great efficient customer service. Smooth transaction. Very easy to deal with.

January 30, 2026
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Jess,

Love to hear this — thank you! We’re so glad everything was smooth and easy for you. Your feedback really makes our day, and we look forward to helping you again next time 🍷

-Cheapest Liquor Team!

Rated 1 out of 5 stars

Useless service, avoid

As many other reviewers have stated, this website simply does not deliver anything they have to offer. I made an order, waited two weeks and never received any communication from them. I've asked for a refund, but have still heard nothing from them. Don't spend money here.

January 29, 2026
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Sumi, we’re really sorry to hear about your experience and that this has been your takeaway.

We’ve tried to locate the order related to this review but haven’t been able to match it to any order or customer details in our system. We genuinely want to look into this and make things right for you.

Please email us at [support@cheapestliquor.com.au] with your order number or any details you have, and we’ll follow this up as a priority.

-Cheapest Liquor Team!

Rated 5 out of 5 stars

Very competitive pricing and quick…

Very competitive pricing and quick delivery!

January 28, 2026
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

That’s exactly what we’re here for :)
Thanks so much for the kind words — glad you’re enjoying the pricing and speedy delivery!

-Cheapest Liquor Team!

Rated 5 out of 5 stars

Very satisfied customer…I’ve just placed my 7th order

I’ve just placed my 7th order with Cheapest Liquor so thought I’d share my experiences so far.
My first order had a few minor issues with delivery times however since then and with every other order it has been smooth sailing with excellent service. I have had exceptional customer service from Kim in customer support who has facilitated order changes and even batched multiple orders together for me to provide savings on delivery costs. I find their pricing to be competitive in most cases with an impressive and varied selection available. One of the only improvements for this company model would be to provide a telephone service for customer service issues (if at all experienced), as the email process can be time consuming.
With that said, I have loved my dealings with these guys and would definitely recommend using Cheapest Liquor for your purchases.
Dave

January 20, 2026
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Thanks so much, Dave! Ten orders in and still coming back — we must be doing something right 😉
We really appreciate your kind words, your honest feedback, and your continued support. Always happy to help make things easy (and save you a few delivery dollars along the way).

-Cheapest Liquor Team!

Rated 1 out of 5 stars

An awful experience

An awful experience. Promised 1-2 days delivery, I chased for weeks. After no response I wrote a bad review and only then did they finally contact and offer to refund. Two months later and I am still waiting for my $270.
Do not give these people your time or money.

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Outright scammers

Outright scammers. They take your money with no intention of delivering and then lie about refunds. Refunds only happen if you relentlessly chase them and demand transfer receipts—if at all. Avoid at all costs.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

The service is truly above average

The service is truly above average
The customer service team (Kim) couldn’t helped me enough
Friendly , very professional and was right on top of everything. Nothing was too much trouble. I had a question. If she never knew the answer she got back to me within 10 to 15 minutes. Email communication absolutely brilliant delivery on time professional followed every step of my instructions could not recommend this company enough. I would definitely be using them again.
And even this being the most busiest time of year nothing was too much for them 10 out of 10

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS RETAILER AT ALL COSTS

AVOID THIS RETAILER AT ALL COSTS
Absolutely disgusting operator with a proven track record to take your money with zero intention of delivering (read other reviews) Clearly fake advertising on what’s available and grossly misleading delivery times (if they even do that at all). Should be shut down.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company!!!! Total SCAM!!!!

Don't trust this company, everything on their website is a lie and a scam!!! They claim 1-2day delivery, not a chance!!!! 4 days after my order was placed it hasn't even been picked or processed. I contacted them to follow up on my order and was told it was scheduled for delivery the next day. They told me I would receive a text in the morning to tell when to expect my delivery. Another lie!!! By 11am I still hadn't received a text. I contacted them again through their website, but this time they ignored my message. I tried again throughout the day pleading with them for some kind of a response. They also claim to have 24/7 support!!! When I checked my bank statement there was a phone number for Cheapest Liquor. Of course the number has been disconnected. I think I've been completely scammed. I will now need to try to get this transaction reversed through my bank. I will also contact Australian Consumer Affairs. Avoid this company at all costs!!!

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Ordered wine in August, never heard anything. Followed up and was told there was an issue with their supplier and should be coming soon. This went on for the next 2 months with me having to chase/follow up every time. All the while the items were still showing as 'in stock' online and were able to be ordered.
End of October i got notified i was refunded even though I had constantly stated I wanted the products. I was not warned nor told of this. Noted once again item was still 'in stock' online.
Next week noticed the price of the stock had increased from the $68 i paid to $102 per unit.
Pure bait advertising and will be reporting to Consumer Affairs

Ps now noted all these 5 star bot reviews on this site to try improve their rating. Appalling business practices. Will be found out soon enough and no doubt winding up soon

October 30, 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Laura,

I appreciate you taking the time to share this, but the details here don’t line up with how our system operates, so I’d like to look into this properly for you. Can you please provide your order number? Once we have that, we can review the full history and see exactly what happened.

We certainly don’t remove orders without notice, and we don’t mark items as in stock unless they genuinely are. We want to get to the bottom of this, but we need the order number to verify the situation and resolve it for you.

Rated 5 out of 5 stars

Very happy

I have been purchasing from Cheapest Liquor for all my business gifting needs for a couple of years now. The process is so seamless, delivery is fast and the pricing always the best in the market. Very happy.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

10 week delivery time

I ordered 36 bottles costing over $1500 on 12th August and recieved them on 24th October (although was sent 9 bottles after 6 weeks). How can a company accept an order for stock they obviously do not have.

October 24, 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

We’re truly sorry for the experience you had Sarah — we understand how frustrating the delay must have been, and this isn’t the standard we aim to deliver. Unfortunately, the product you ordered went on unexpected backorder with the supplier, which was out of our control. Throughout the process, our team kept in contact and offered several options, including a full refund, alternative products, or keeping the order open. You insisted on waiting for the original stock, and we respected that choice.

To help make up for the delay, we issued a partial refund and provided a gift voucher as a gesture of goodwill. Your full order was delivered once the stock finally arrived. After your review was posted, our team again reached out personally to apologise and offer further assistance and compensation.

We completely understand your disappointment, and we’re very sorry this situation wasn’t resolved in a way that left you feeling satisfied.

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