Cheapest Liquor Reviews 72

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process to be straightforward, and many appreciate the competitive pricing of the products. Some people also experienced fast delivery and excellent service, making them likely to order again. However, some people were dissatisfied with the delivery service, often citing significant delays and products not arriving within the promised timeframe. There were also consistent complaints about slow response times and difficulty contacting the company, with some customers reporting no response to their inquiries.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive outcomes,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised the fast delivery,... See more

Response time

Reviewers express significant dissatisfaction with response times. Many customers report long waits for... See more

Customer communications

Consumers find contact to be negative, with many reporting significant difficulty reaching the company.... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery. While some customers appreciate... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review. After a length of time, and after my review, my order was finally delivered.... See more

Rated 3 out of 5 stars

Received refund for undelivered items The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party... See more

Rated 3 out of 5 stars

The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party. Unfortunately the products did not ar... See more



Contact info

2.8

Average

TrustScore 3 out of 5

72 reviews

5-star
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1-star

Replied to 32% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Do your research! Buyer beware!

Do your research. And read all the other one star reviews! I’m convinced this business is just one dude and a computer. They have a recorded message on their contact number to make it seem like “all our customer service people are busy”. No delivery 20 days after ordering (despite promising 1-2 day delivery) and then refused to answer any emails, despite numerous attempts to get in touch with them. I pursued it through my credit card company and luckily got a refund, but buyer beware!!!

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication

Poor communication
Order not received after 24 days.
Request for refund denied
Very dissatisfied and would not recommend using this company

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

good follow-up

First of all, I would say that given the pricing, one wouldn't expect super fast delivery. I live in Metro NSW and so I was doubtful of the 1-3 days delivery. There was some confusion with my order, which was cleared up as soon as I reached out to the customer support team via both email and Facebook messenger. The timing and delivery was expected. My recommendation is regular checking and following up. I think I would order from them again. Thanks.

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Charge in a second, but no delivery at all

Very disappointed experience.
The website mentioned delivery in Melbourne metro within 1-2 days, however, after a week still no nothings to deliver.

Had communications in the background for a couple times, but they keep pushing back the delivery date. After that, when asking for refund, they stop responding. Very terrible experience to shop with this online reseller.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Their customer service is great. They reply super quick. One time I placed an order and I put in the wrong address. I sent an email but I was scared it was gonna get sent out to the wrong address by the time they reply. Well I got a response not even after 5 minutes later, confirming that they have fixed the address for me. Honestly I am so happy and order got delivered to me 2 days later.Thought I would share my experience as it made really comfortable ordering from this company👍👍

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable

I read on their website that this is a family owned business and their prices were really good compared to all the other big companies so I decided to try them out and they did not disappoint. Great customer service along with speedy delivery. I’ve placed a couple orders so far and have had no issues with them and my deliveries usually come within 2 days. Very happy and will continue to use their service

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Zippy Delivery

Couldn’t ask for any better service, bought a present on Anzac Day and it came the next day couldn’t be happier, customer service whom was provided by Paris was amazing. Good Job guys 👍

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

False promises, misleading, no communication

After spending $132 on what was meant to be a gift for a party in a weeks time, no word at all from them. No delivery details, no tracking number, no communication. They promise speedy delivery which was a draw card- this is blatantly false. I have emailed to request an update, no reply yet. I will request a refund if they cannot deliver asap. Don't waste your time and money with this company. I'm frankly dubious that a refund will be easy given the already multiple falsehoods they advertise. Wasted my time and ruined plans for a fab present.

Will happily update this review if there is a good outcome.

March 24, 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi there, we’re truly sorry to hear about your experience. We pride ourselves on clear communication and fast delivery, and it’s disappointing to learn we missed the mark here. Unfortunately, we can’t locate your order based on this review so please reach out directly at support@cheapestliquor.com.au with your order number so we can investigate immediately. Thank you for the opportunity to make this right.

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