Cheapflights Reviews 456

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Platform of scammers.... you can't book a flight here; all the vendors are scammers, they get you to fill out everything just to hook you up with a shifty flight agent who will eventually try to sell... See more

Rated 1 out of 5 stars

How don’t know how Cheapflights.com.au can recommend a scam company for flights. Best Price Travel. I did not receive a confirmation email and calling them directly resulted in excuses. Other revi... See more

Rated 1 out of 5 stars

Very very bad experience bought tickets in Cheapflights with retailer Aunt Betty! The booking information does not match the actual flight time!!! after check with customer service they just very rude... See more

Rated 1 out of 5 stars

Consistent deceptive advertising as clickbait to get you on their website. That's a big red flag to start with. Avoid BS companies such as this one.

Company details

  1. Travel & Vacation

Written by the company

Currently Cheapflights is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.Cheapflights.com.au/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at Cheapflights is to help people experience the world by creating their favourite travel tools. With every query, Cheapflights searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages.


Contact info

1.1

Bad

TrustScore 1 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not trust them they will steal your…

Do not trust them they will steal your money and tell you they can not be held accountable for anything sold on the site also do not get the insurance because it’s probably owned by the same ppl and they give you the same answer not their problem also you have to file all the paperwork online through a third-party site and give them all of your information to get them to refund it onto your credit card which I would definitely not do and then they tell you they have 200 days to give you a response or refund your money do not waste your time with this air line company

October 26, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t trust this web pages

I believed the cheap flight was the cheapest, so I bought the plane ticket, but later found out that I paid almost 4 times more the price compared to the original airline. Also It is not easy to cancel and change date.I have decided never to buy a plane ticket through this site in the future. Don’t trust this web pages.

July 25, 2022
Unprompted review
Rated 2 out of 5 stars

Hi guys....

Hi guys....

How come all the company phone numbers isn't working online....I have rang every business numbers on those websites & not 1 of them listed ring at all, All i get is this number isn't connected just like the rest of these phone numbers...

I spent half a day searching for all these flight ticket company phone numbers & got nothing and all I am asking to double check if my flight is right because I have never flight out of Australia before and all I wanna do is make sure I am going to the Philippines country & I can even get a simple answer....?

Lack of communication for the customers..

Am I going to get any reply from the airport because this is really starting to get on my nerves about this booking just for a simple answer..

May 18, 2020
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hi Adrian Lennon,

Thanks for leaving us a review.

We understand your concern and want to help as best we can.

Cheapflights is a search engine, not a seller, meaning we do not directly service reservations -- but find you the best travel options and let you choose where to book.

So, we do not have access into your reservation details.

Instead, you need to reach out to the provider that completed your reservation.

We take reports like yours seriously, however, we understand that airlines and online travel agencies around the globe are working tirelessly to assist all affected consumers during this unprecedented time.

As their service centers are experiencing extremely high call and email volumes, please try to review and manage your booking online on the provider's website (the company servicing your reservation).

If you have any further concerns/questions, please let us know at https://www.Cheapflights.com.au/support

Kind regards,

Robert
Team Cf

Rated 5 out of 5 stars

Highly recommend

I have used Cheapflights a few times now and find the site easy to navigate and an excellent experience. The variety of flight prices and terms are extensive ( greater than other sites ) and it clearly shows travel times to allow you to see the best flight for your budget, time and other needs.

October 20, 2019
Unprompted review
Rated 3 out of 5 stars

last year I was caught up after booking…

last year I was caught up after booking flights to Singapore with Best Jet.com.au, and if it wasn't for using my Visa Card I would have lost $1300. After that issue, I will now only book direct with the airline that is taking me to my destination

October 15, 2019
Unprompted review
Rated 5 out of 5 stars

I am very happy with my experience with…

I am very happy with my experience with Cheapflights. I love getting the updates on flights that I am looking at taking in the future. I have snagged a couple of great deals this way.

September 23, 2019
Unprompted review
Rated 5 out of 5 stars

Easy to use and extremely happy with…

Easy to use and extremely happy with the way I could freeze my suited flights for 48 hours until I made sure I had everything in place before I finalised my flights. 👍🏼👍🏼

September 22, 2019
Unprompted review
Rated 4 out of 5 stars

Great prices.

Being able to see all flights available at a good price is a great advantage.

September 1, 2019
Unprompted review
Rated 1 out of 5 stars

What is advertised....

What is advertised..... is not what you find when you try and book the ticket.... EG, Mlb to Wellington , advert $397 true price $545... same dates, times etc ...

August 16, 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Dave G,

Thanks for leaving us a review and for using Cheapflights.

Cheapflights is not a travel agent and we do not sell tickets directly; we are a travel comparison website dedicated to providing you with competitive online prices available from airlines, online travel agents and hotels.

Prices and availability changes do happen. We would like to reproduce your experience.

Please send your exact search details to us at https://www.Cheapflights.com.au/contact-us/ and we'll check it out.

Screenshots are always helpful.

Best,

Robert
Team Cf

Rated 2 out of 5 stars

Don’t trust

No service I don’t trust paying over $20 000 to a company who can’t have an exchange

August 15, 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Cat,

Thanks for leaving us a review.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison dedicated to bringing you the best current online prices available from airlines, online travel agents and hotels. Therefor we cannot assist you on booking and we do not handle reservations.

You can use Cheapflights to search, and once you’ve done your flight search and have all your results, please click on the blue ‘View Deal’ box to be redirected to the booking site.

If you would like to speak to someone on the phone or need booking assistance, please contact directly the company offering the booking option you are interested in as they can provide general booking information.

More questions about Cheapflights and our filters? >> https://www.Cheapflights.com.au/contact-us/

Best,

Robert
Team Cf

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look