Cheapflights Reviews 456

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Platform of scammers.... you can't book a flight here; all the vendors are scammers, they get you to fill out everything just to hook you up with a shifty flight agent who will eventually try to sell... See more

Rated 1 out of 5 stars

How don’t know how Cheapflights.com.au can recommend a scam company for flights. Best Price Travel. I did not receive a confirmation email and calling them directly resulted in excuses. Other revi... See more

Rated 1 out of 5 stars

Very very bad experience bought tickets in Cheapflights with retailer Aunt Betty! The booking information does not match the actual flight time!!! after check with customer service they just very rude... See more

Rated 1 out of 5 stars

Consistent deceptive advertising as clickbait to get you on their website. That's a big red flag to start with. Avoid BS companies such as this one.

Company details

  1. Travel & Vacation

Written by the company

Currently Cheapflights is not responding to reviews posted to this page. If you require assistance, have concerns or wish to share an experience you had please reach out via www.Cheapflights.com.au/support. We have a dedicated team ready to respond and assist you. Thank you! Our mission at Cheapflights is to help people experience the world by creating their favourite travel tools. With every query, Cheapflights searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages.


Contact info

1.1

Bad

TrustScore 1 out of 5

456 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Can’t log back into account

Can’t log back into account. Only interested in the flights I look for, not all specials

July 21, 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello.

Thanks for leaving us a review and for using Cheapflights.

Please reach out to us directly at: https://www.Cheapflights.com.au/support and we'll look into your report further.

Our support team are always glad to help!

Best,

William
Team Cf

Rated 1 out of 5 stars

I have not been able to have any…

I have not been able to have any confirmation about flight Roma Palermo return. Please let me know what is happening or CANCEL and confirm the cancellation Thank you Giovanni AQUILIA

July 19, 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Giovanni.

Thanks for leaving us a review and for using Cheapflights.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison website dedicated to bringing you the best deals. Once you have found what you are looking for we direct you to the relevant company to make your booking. Therefor we have no insight in your booking details.

If you have not yet received your booking confirmation a great place to start looking is in your email junk folder, just in case it’s hiding in there.

If not then we would recommend checking your bank statement to see which company name is next to the transaction.

This will be the company you need to contact and ask for your booking confirmation.

More questions about Cheapflights? >> https://www.Cheapflights.com.au/contact-us/

Best,

Robert
Team Cf

Rated 3 out of 5 stars

Great site...…...only problem

Great site...…...only problem, there is no chat button to answer questions. I am travelling with my 92 year old mother needing a mobility scooter. I need answers

July 15, 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Michelle,

Thanks for leaving us a review and for using Cheapflights.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison dedicated to bringing you the best current online prices available from airlines, online travel agents and hotels.

You will need to reach out to the airline directly for assistance with wheel chair service or personal mobility device.

More questions about Cheapflights? >> https://www.Cheapflights.com.au/contact-us/

Best,

William
Team Cf

Rated 3 out of 5 stars

Jumping the gun.

Flight prices look reasonable. I have been asked to sign up for notification of cheap flights but I have not received anything yet. Now I have been asked to review so I do not know what I am expected to say...

July 12, 2019
Unprompted review
Rated 1 out of 5 stars

Rubbish

Opened cheapflights to book, was then pushed to expedia to make booking. When through the process of adding in details, paid with credit card. Then was advised a confirmation email was to be sent confirming booking...never arrived! And no it was not in my 'junk file' either.

July 11, 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Tim,

Thanks for leaving us a review and for using Cheapflights.

A quick reminder Cheapflights is not a travel agent and we do not sell tickets directly; we are a travel comparison website dedicated to providing you with competitive online prices available from airlines, online travel agents and hotels.

Upon selecting a travel option to reserve you leave our website and we no longer have insight into the reservation or service details.

For further assistance you will need to contact the provider whom you completed the reservation through (Expedia as per your message).

More concerns/questions? >> https://www.Cheapflights.com.au/support

Best,

Robert
Team Cf

Rated 1 out of 5 stars

I booked a flight through…Cheapflights.com.au Fly365 cancelled ticket

I booked a flight through cheapflights.com.au and they cancelled it less than 12 hours before flying for no reason.When I checked my credit card it showed that Fly365 had deducted the money but still cancelled the flight. I was asked to verify the flight which I did no less than 5 times and they also asked me to send a screen shot of the receipt which I did and they still cancelled the flight.
DO NOT USE CHEAPFLIGHTS.COM.AU

July 9, 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello Tony,

Thank you for leaving us a review.

It seems that you had a bad experience with the provider you selected for making your reservation.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison website dedicated to bringing you the best deals. Once you have found what you are looking for, we direct you to the relevant company to make your booking.

Upon selecting a travel option to reserve you leave our website and we no longer have insight into the reservation or service details.

You will need to keep working with the company servicing your reservation for further assistance (Fly365.com as per your message).

If you want to share more details with us about your experience with this provider, feel free to contact our support team at: https://www.Cheapflights.com.au/support

Best,

William
Team Cf

Rated 1 out of 5 stars

Every time I try to book on their wed…

Every time I try to book on their wed site never get through every time log me off the page and never proses my booking

July 5, 2019
Unprompted review
Cheapflights logo

Reply from Cheapflights

Hello.

Thanks for leaving us a review and for using Cheapflights.

Cheapflights is not a travel agent and we do not sell tickets directly; we are a travel comparison website dedicated to providing you with competitive online prices available from airlines, online travel agents and hotels.

Upon selecting a travel option to reserve you leave our website and we no longer have insight into the reservation or service details.

For further assistance you will need to contact the provider whom you attempted to complete the reservation through. This company will be able to assist you on booking.

More questions about Cheapflights? >> https://www.Cheapflights.com.au/contact-us/

Best,

Robert
Team Cf

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