cheap.co.uk Reviews 

97
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought a ticket to India and paid a full fare for it - then they called me saying my ticket didn’t have luggage and that I would be the last to board. Then, they tried asking for more money to get... See more

Rated 5 out of 5 stars

I would highly recommend this company. Richard are agent found us some excellent reasonable priced long haul flights. Everything went smooth from booking to receiving our tickets. I look forward to us... See more

Rated 5 out of 5 stars

Mr Edward Jones was extremely helpful and secured a flight for me from my local airport saving me time and expense at a price which was within my budget. He was extremely patient as I struggled with o... See more

Rated 5 out of 5 stars

Excellent customer service. Assisted by Richard, friendly, honest and courteous took interest in what i was looking for. Got the best flight for me. Richard simplify and clarified all the queries per... See more

Company details


Contact info

3.9

Great

TrustScore 4 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(97)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Edward Jones

Edward Jones, he is very compassionate, kind and he always takes time to search for the cheapest, but most comfortable flight for myself and my family, weather we are travelling to Jamaica,New York or anywhere in the world.
If i am a broad and phone or email, he is always very polite to help.
Edward Jone! you are the best.
Allison.

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Use Edward for your flights!

Edward was amazing! He helped me with finding a last minute flight and was really quick in responses at a critical time.
Appreciate customer service like this always! Will use again to book any flights!

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Richard helped us to find a flight

Richard helped us to find the right flight within our budget and timeline. To be honest, he was so polite and very professional manner handle our request. I am so impressed with his service. I will definitely go back to him for my future travel requirements. Richard keep it up! We need people like you and your service.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

A gentleman by the name of Richard…

A gentleman by the name of Richard attended to me. He was very helpful and solution focused, patient and flexible. I managed to achieve intended outcome with his help. I will go back again for his service.

November 9, 2022
Unprompted review
Rated 1 out of 5 stars

Insisting on "cancellation charges" that do not exist.t

Paid for flight before lockdown October 2021, flight cancelled before ticket issued when lockdown in place. Now insisting they keep £200 for "cancellation charges " that do not exist. I have checked with the airline. I have given them proof, twice from the airline, they just ignore it.No voucher was issued by Emirates as no ticket was bought by these untrustworthy bunch.
It is unlawful to keep my money when flights were disrupted due to Covid and full refunds, with no cancellation charges, are everybody's lawful right. They keep mentioning a voucher that I have not seen despite asking for it numerous times. They just ramble on and make no sense and ignore Covid law in place for cancelled flights. I tried to book with them recently and they said I could use my Emirates voucher with Qatar Airways as they were both in the UAE. Lies. I checked with Emirates, as it didn't sound right, and Emirates refuted their ridiculous statement and told me they didn't even fly over Qatari air space. I could not afford the rates quoted by them, prices have doubled since last year and asked for my refund. What is wrong with that?
They boast on their website that your money is safe with them Dead right it is. They just will not refund my money. We have offered a face to face meeting, their reg business is in Reading , but , if their woeful command of the English language, and law, is anything to go by will probably have to buy an overseas flight to do that! Just want what's legally mine.
Completely disreputable. Do not do business with these people.

October 17, 2022
Unprompted review
cheap.co.uk logo

Reply from cheap.co.uk

Hi Ms, Walker
In regards to your flights , you have decided to keep tickets open initially during the Covid time when entry to Thailand was restricted & you have agreed & accepted the credit voucher which was offered initially & you have emailed us confirming "ALL OKAY" & we have also confirmed the same as tickets were always non refundable if you apply for refund . So to help you to save your loss you have opted for this credit instead .
We have helped you multiple time with alternates as per your new required travel dates , but every time you denied to confirm , as you were not ready to pay fare difference. Our agent have offered you additional discounts multiple time , but you always denied . We have also sent you all the proofs in regards to your booking & have also provided you all references on time on email in regards to airlines confirmations for credit & you have accepted & agreed the same after checking on airlines webisite . Now if you have decided not to travel & convert credit into refund that's not permitted as its universal rule with all airlines & as per the conditions your booking was booked , we have never confirmed that full refund is permitted . We have also managed to show you all the proof received from airlines & you are not ready to accept that either & blaming us for no reason
Please share your proof where you have confirmation from airlines that they are offering full refund. We have requested this several time but you are unable to provide the same as there is no such proof & we have checked multiple times with airlines & they have clearly denied for same everytime.
We & our sales agents are helping you from day one & we are still keeping your credit voucher option active to rebook with applicable fare difference if any , but you are not ready to pay any fare difference . Fare difference is always applicable as per new dates while rebooking flights. To avoid the fare difference of to get it lowered you need to choose the dates accordingly where there is low season , as you have decided to choose high season so obviously airlines charge you fare difference. Now after so many months you suddenly decide not to travel & is requesting us refund where your booking is already converted into credit & credit is kept safe under your name as it cannot be redeemed to cash refund now.
You need to please understand & follow the airlines rules & policies as its very strict & cannot be altered for any one
we have sorted all our old customers & have given best alternates & have gone extra mile to help them always & there is no complaint in past & our reviews clearly shows we have happy customers.
so giving us threats on emails & using our review page to create wrong impression to our clients will not help you either to get full refund on your credit as its same rule for everyone .

so whenever you want to rebook or for any further information write to our customer care team on info@cheapflightsdeals.co.uk & we are always happy to help you ,but unfortunately refunds cannot be generated on credit voucher which you have already accepted in the form of voucher.

Thanks and regards
Customer Care Team

Rated 5 out of 5 stars

Awesome

My experience was quick, easy and smooth. Thanks to Nathan who was very attentive to what exactly I wanted and was able to get me that at the cheapest price available.

I did like to recommend this agency to anyone who wants to travel as they offer the cheapest rate and on a timely basis too.

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

Nathan and his team were very helpful…

Nathan and his team were very helpful in helping find my flight. This is the first time using their company and they were very honest with everything they said to me. They even explained my flight in detail. I will be using this company again and I'll also recommend them to anyone. Thank you again for your help Nathan.

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Melbourne flights

Hi. I have been looking for flights to Melbourne since the summer and everyone has been so unhelpful.
Eric was like a breath of spring air - helpful, knowledgeable and efficient. Always got back to me promptly. Would highly recommend.

Steve L

October 1, 2022
Unprompted review
Rated 4 out of 5 stars

My experience with Eric was very good…

My experience with Eric was very good after having a bad experience with the previous travel agent which I lost money with, Eric helped me to gain confidence to book with another third party for my flight. He was very good at finding my flight customer service was great. Nathan was also good he helped to issue my e ticket I would definitely use this company in the future and recommend them also to other people.

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

Best flights at a great price.

These days finding the best flight if you are not a regular flier is a minefield of complexity. I spoke to Andrew at CheapFlightsDeals and he not only found the best value but got me an upgrade at a huge discount. Great firm and well worth trying.

September 24, 2022
Unprompted review
Rated 4 out of 5 stars

Edward

Edward,
I can't tell you, how Edward, in the travel industry has helped me.
As a customer using you for the first time, how confident & professional Edward is.
I will definitely use your service again,also recommend Edward to others.
His professional attitude, made me feel at ease.
Thank you Edward for looking after me. In most professional way.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service and great price

We worked with Eric and are very pleased with the flights he found for us. It was nearly 50% less than we would have paid directly to the airline. I was very skeptical honestly because I’d not heard of them before, but we are so happy with the service we got.

September 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great Compsny

Have have hothing but great help from the staff at Cheap flight deals.com, Correspondemce is simple to understand and well presented, an excellent company giving good value.

September 15, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look