The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
Company replied
I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
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Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
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Replied to 96% of negative reviews
Typically replies within 24 hours
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I been served by agent name MR Reston…
I been served by agent name MR Reston what a lovely person he handle and resolve my issues very professionally,
I can’t thank him enough
I had the best experience and will back to this
Company doing business because I’m very satisfied with all results come out
So thank you so much
MR Ruston 🙏
Kind regards
A Areffi
April 29, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Akhbar,
Thank you for your wonderful feedback.
We are delighted to hear that Mr. Reston provided you with such professional and courteous assistance, and that your concerns were handled and resolved to your satisfaction. Your kind words and appreciation will be shared with him and the team.
We truly value your support and are pleased to know you had such a positive experience. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Nice and ethical
Nice and ethical. Helped me to get the details before booking inclusions. Thnks ibrahim
April 6, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Pramode,
Thank you for your feedback.
We are pleased to hear that Ibrahim provided clear and ethical assistance, helping you understand the booking inclusions in advance.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Amy she us very good in the call she is…
Amy she us very good in the call she is very políticas and efficient
April 29, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Reinaldo,
Thank you for your feedback.
We are pleased to hear that Amy provided a polite and efficient service during your call.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Malcolm was very professional and very…
Malcolm was very professional and very helpful with good knowledge of booking flights. He was very compassionate when I told him I was booking to attend my mother’s funeral in Sierra Leone. Cheapflyshop is very good and I would recommend them and use them again.
April 29, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Madonna,
Thank you for your heartfelt feedback.
We are deeply sorry for your loss and appreciate you sharing your experience with us. We are pleased to hear that Malcolm provided professional, knowledgeable, and compassionate support during such a difficult time.
Your kind words will be shared with him and the team. We truly value your recommendation and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Malcolm has been extremely helpful in…
Malcolm has been extremely helpful in finding a suitable flight for us. Many thanks!
April 28, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your feedback.
We are pleased to hear that Malcolm was extremely helpful in finding a suitable flight for you.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Brok was very helpful today in sorting…
Brok was very helpful today in sorting out my travels
April 28, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Adrian,
Thank you for your feedback.
We are pleased to hear that Brock was very helpful in assisting you with your travel arrangements.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Abraham was a great help today
Abraham was a great help today. He took the time to support me and made things much easier. I really appreciate his willingness to jump in and assist
April 28, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Osman,
Thank you for your kind feedback.
We are pleased to hear that Abraham was a great help and took the time to support you, making the process easier. Your appreciation for his willingness to assist will be shared with him and the team.
We value your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Please do not use CheapFlyShop!!
Please do not use CheapFlyShop. I had terrible experiance booking with them. I was looking for direct flights to Malaysia, i then came across CheapFlyShop's direct flight deal, which seemed reasonable. I clicked and entered my details, as i hesitated to pay, i received an email from CheapFly saying i havent paid for my booking, at no point the tickets i chose was advertised as unconfirmed tickets, so i made the payment and I received an email saying the tickets are unconfirmed and Cheapfly is working with the airline and there was no baggage allowance for my journey. I rang Malaysian Airline and they said, tickets hasnt been issued and as an Airline, the deal between Airline and agents is that once payment is made to agents, their internal system will issue the tickets, what cheapfly is doing is unusual and it is not how the Airline operates. I rang Cheapfly, querying where are my tickets and why a longhaul flight has no baggage allowance, they said they cannot issue tickets as my ticket is unconfirmed and this deal has no baggage allowance. I asked them to refund my fare, they said it is non refundable ticket but equally they cannot issue the tickets. They started changing my dates of travel, changing who I flew with, changinging my time, it was absolutely stressful conversation, the person we spoke to was an Executive, he was very condesending and wanted us (me and my husband) to listen to him, he kept repeating that we needed to LISTEN to him. I booked and paid on Saturday, by Monday we still havent reached a solution. They were not going to return our money either, we lost sleep over this, I got so angry on Monday night, I rang them, recorded the phone call and gave them a peace of mind for conning us, it was absolute con and scam and i demanded our money back. The call handler agreed to return my monies. But we now have lost all trust on booking online, this company tried to con us! who do we trust? why did CheapFlyShop-leaving up to their cheap name, try to con us. Why cant they just say, we cant sell you the tickets as you booked and we will return the monies, why give me and my family such a hard time, the fare was nearly £1k. PLEASE DONT USE THIS AGENT!
April 4, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Indra,
Thank you for your detailed feedback.
We sincerely regret to hear about your experience and the inconvenience caused during your booking process. This is certainly not the level of service we aim to provide. We understand the frustration and stress this situation has caused you, particularly regarding the ticket confirmation, baggage information, and communication you received.
Please be assured that your concerns have been taken seriously and will be thoroughly reviewed with the relevant team to ensure such situations are handled more transparently and efficiently in the future. We also regret any dissatisfaction caused during your interaction with our representative, as this does not reflect our service standards.
We are glad that your refund has been processed as agreed. Your feedback is valuable and will help us improve our services going forward.
Thank you for bringing this to our attention.
Best Regards,
Customer Support Department
Amy was very helpful and professional
Amy was very helpful and professional
April 27, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Lisa,
Thank you for your feedback.
We are pleased to hear that Amy was very helpful and professional during your interaction.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
david john was really helpful
david john was really helpful. great service
April 27, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Anoushka,
Thank you for your feedback.
We are pleased to hear that David John was really helpful and that you experienced great service.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your feedback.
We are pleased to hear that Justin provided good service.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
The service was absolutely fantastic
The service was absolutely fantastic. Thank you for helping your customers to have a great trip.
April 26, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback.
We are delighted to hear that you found our service absolutely fantastic and that we could assist in making your trip a great experience.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Brock was very helpful
Brock was very helpful, he guided me through all the processes, I would go through this travel agent again
April 25, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear John,
Thank you for your feedback.
We are pleased to hear that Brock was very helpful and guided you through the entire process.
We truly appreciate your trust and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Roston customer service was excellent
Roston, was very helpful for making the changes on my flight bookings regarding changing dates, upgrading as well - he was very helpful and kind to bear with all the changes for almost 2-3 hrs
April 25, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Jyothi,
Thank you for your valuable feedback. We are pleased to hear that Roston was able to assist you efficiently with your flight booking changes, including date amendments and upgrades. It is especially appreciated to know that he remained helpful, patient, and kind throughout the process, despite the multiple changes over the 2–3 hours. We will ensure your kind words are shared with Roston and the relevant team.
Best Regards,
Customer Support Department
Mark was very helpful with clear explanation. Very elaborate and patient. Good interpersonal skills.
Mark was very helpful with clear explanation and answered all the questions I asked. No complaints. 10/10 experience. Totally recommend👍!
April 25, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that Mark provided clear explanations and was able to answer all of your questions effectively. It is great to know that your experience was a 10/10 and that you would recommend our service. We will be sure to share your kind comments with Mark and the relevant team.
Best Regards,
Customer Support Department
Beware of Cheapflyshop: Misleading Ticket Details and Extra Charges
This was one of the worst booking experiences I’ve ever had.
I booked tickets for my family (1 adult and 2 children) from London to Karachi through cheapflyshop.com. After booking, I received the reservation details, but the ticket status was still showing as “pending.” I also noticed that the email only mentioned 7kg hand carry and no checked baggage.
Concerned, I called their customer service the next morning to confirm. I was told that I had booked a “promotional ticket” that only included hand carry. However, there was no mention of any such condition on their website at the time of booking. When I questioned this, the agent said nothing could be done and that cancellation would cost £150 per ticket (£450 total). Alternatively, they offered to add baggage for an additional £500.
I had already paid £1550 for the tickets. The agent then started offering “alternative options” with higher prices (£1785, £1900, even £2000), which felt like a tactic to force me into paying more. When I pointed out that similar tickets were available elsewhere for around £1520, they couldn’t justify why their prices were significantly higher.
Under pressure and limited options, I ended up paying £1785 for tickets on different, less convenient dates—around £260–£280 more than I initially planned.
Later, I contacted Saudi Airlines directly and also checked their official website. I was informed that all London to Karachi flights include one 23kg checked bag along with hand carry as standard. This was also confirmed by their customer service.
It became clear that I had been misled. Baggage was already included, yet I was told otherwise, seemingly to extract more money through unnecessary upgrades and changes.
This experience caused unnecessary stress, disrupted my travel plans, and cost me extra money. I travel frequently and have never encountered such practices before. I would strongly advise others to be cautious when dealing with cheapflyshop.com.
Resolution:
Further to my previous update, the issue has now been resolved. Sam John (Escalation Manager) from Cheapfly stepped in and helped resolve the matter by providing travel vouchers, which I can use until next year.
Thank you, Sam, for looking into this promptly and bringing it to a swift resolution.
April 24, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for taking the time to share your detailed feedback regarding your recent booking experience. Please accept our sincere apologies for the distress, frustration, and inconvenience caused. We deeply regret to learn that your experience did not meet the standards of service and transparency that we aim to provide. We understand your concerns regarding the baggage information, ticket status, pricing options presented after booking, and the overall communication you received during your interaction with our team. We appreciate how disappointing and stressful this situation must have been, particularly when arranging travel for your family. Please be assured that all customer feedback is taken seriously, especially where concerns are raised regarding fare conditions, optional services, and booking amendments. The issues you have highlighted will be forwarded to the relevant department for a full internal review to ensure that booking information, fare inclusions, and customer communications are handled clearly and accurately. Further, as per the record, one of the available Manager is working on your booking to provide you the best possible resolution and you will be assisted further.
Best Regards,
Customer Support Department
Malcolm
Malcolm, was very supportive and patient with me poor communication. Thank you to help me to find a good deal
April 23, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that Malcolm was supportive and patient throughout your interaction and assisted you in finding a good deal. Your comments are greatly appreciated, and we will ensure your thanks and recognition are shared with Malcolm and the relevant team.
Best Regards,
Customer Support Department
Excellent customer service
I wanted to take a moment to express my sincere appreciation for Mr. Ganesh’s exceptional support with my recent airline ticket issue. Despite a problem in ticket availability, he remained calm and composed, offering an innovative and amicable solution that kept me at ease. His professionalism and ingenuity truly made a difference, and I’m so grateful for his outstanding assistance.
April 24, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Ram,
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that Mr. Ganesh provided exceptional support with your recent airline ticket issue. It is especially appreciated to know that he remained calm and professional despite the availability problem, while offering an effective and thoughtful solution that gave you reassurance throughout the process. Your kind words regarding his professionalism and ingenuity are truly valued, and we will ensure your recognition is shared with Mr. Ganesh and the relevant team.
Best Regards,
Customer Support Department
Overall great service
I was a little apprehensive about booking this way, but Abraham @ CheapFlyShop was absolutely fantastic. He reassured me, kept in contact, assisted me with booking details and organized my tickets within a day. I did have to pay in more due to luggage restrictions but after that the process was smooth.
April 24, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Nicola,
Thank you for your valuable feedback. We are pleased to hear that Abraham at CheapFlyShop provided excellent support throughout your booking experience. It is great to know that he was able to reassure you, maintain clear communication, assist with the booking details, and arrange your tickets promptly. We also appreciate your comments regarding the additional luggage costs and are glad that the process was smooth thereafter. Your kind words will be shared with Abraham and the relevant team.
Best Regards,
Customer Support Department
I spoke to one of the staff member by…name Brock
I spoke to one of the staff member by name Brock and I must say his dedication to his job is top notch, I must also commend his swift and very clear response to all my questions. He was also very patient and calm with me. He supported in helping me get a good flight rate that suit my travel journey. At some point I felt I had made a mistake but Brock reassured me everything was still in track. He told me he would put me on hold for 2 mins and he didn't exceed 2mins before returning back to the call. He also mentioned to me that I would get my E-tickets with 24-48hrs but it's not even up to that and I have just received my E-tickets which made me even more happier. All thanks to Brock. I would recommend him to anyone. Cheers Brock your services are great👍⭐🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Please for the records, my experience today with the company and with Brock is very genuine. I don't know Brock from anywhere
I can confidently recommend this company to my family and friends too. Thank you.
April 24, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Soloman,
Thank you for taking the time to share your detailed and wonderful feedback. We are delighted to hear that Brock provided such outstanding service and demonstrated dedication, professionalism, and patience throughout your interaction. It is especially pleasing to know that he responded clearly to all your questions, helped secure a suitable flight fare, and kept you reassured and informed at every stage of the booking process.
We are also glad to hear that your e-tickets were delivered promptly, exceeding your expectations. Your confidence in recommending both Brock and our company to your family and friends is greatly appreciated. We will ensure your kind recognition is shared with Brock and the relevant team. Thank you once again for your trust and support.
Best Regards,
Customer Support Department
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