The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
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Review summary
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Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
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I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
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Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
KEVIN ROOT has been extremely helpful…
KEVIN ROOT has been extremely helpful with my check-in.
Thank God.
I'm bad at this.
Great service.
He's a keeper.
Promote him.
Good people skills.
May 6, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that Kevin Root was able to assist you successfully with your check-in process and provide you with excellent support.
It is especially rewarding to know that his patience, professionalism, and people skills made your experience easier and more comfortable. Your kind words and appreciation will certainly be shared with Kevin and the team.
Thank you once again for choosing Cheapflyshop. We truly value your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Malcolm was extremely helpful and kind
Malcolm was extremely helpful and kind. Sorted out my booking to a better service. Thank you Map I’ll
May 5, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Karen,
Thank you for your kind feedback. We are very pleased to hear that Malcolm provided you with helpful and courteous assistance while improving your booking arrangements.
It is wonderful to know that his support and professionalism contributed to a better travel experience for you. Your appreciation will certainly be shared with Malcolm and the team.
Thank you once again for choosing Cheapflyshop. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Very professional keep me updated with…
Very professional keep me updated with everything little details and called me one day before the flight for the boarding. Justin is brilliant very helpful and did everything for me. I will book again with them my next holiday
May 5, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Raja,
Thank you for your wonderful feedback. We are delighted to hear that Justin provided you with such professional and attentive service throughout your journey.
Keeping customers informed and supported at every stage of their travel is very important to us, and we are pleased to know that Justin kept you updated with all the necessary details and even assisted you with your boarding process before your flight.
Your kind words regarding his helpfulness and dedication are truly appreciated and will certainly be shared with him and the team.
Thank you once again for choosing Cheapflyshop. We look forward to assisting you with your next holiday booking.
Best Regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Anu,
Thank you for your feedback. We are pleased to hear that you found our service helpful.
Your support and appreciation mean a great deal to us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Baggage Allowance issue
Customer service given by gentleman Malcom was amazing he was very patient, understanding and professional throughout the process.
But main problem was occurred when I booked the flight on (flight to world) website and I'm writing a review for cheapflyshop which is quiet shocking to see . During the whole process I came from jetcost app➡️flight to world➡️ where I booked flight where baggage allowance was not mentioned but on jetcost app it was appearing as 7kgs hand carry and checked bags 25kgs after booking everything I got only the seat no laggauge with flight 😆😆.
However, I rang the company to ask Malcolm explained me that I have to baggage at extra cost. From Qatar airways I have to switch to Pegasus Air which is a low budget carrier and I will definitely be suffering as they don't provide meals And charging usb ports in their flights and I ended up paying £121 extra for only 20kgs of checked baggage.
Please don't book flights without confirming the baggage
flighttoworld.net is not recommended.
Please avoid scam.
Same ticket is still available on trip app in £357 for which I have paid £412 via agency .
Don't trust given prices unless you call them n make sure that you are paying for what you are looking for .
Never again.
May 3, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Soomi,
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that Malcom provided you with patient, understanding, and professional assistance throughout your interaction. Your kind words have been shared with him and the team.
At the same time, we sincerely apologise for the inconvenience and confusion you experienced regarding baggage allowance and pricing. Please note that baggage entitlements and inclusions may vary depending on the airline, route, and fare type selected. In some cases, third-party platforms may display indicative inclusions which are subject to change at the time of booking with the ticketing provider.
We regret any lack of clarity during the booking process and understand the concern caused by the additional baggage charges and change of operating carrier. Your feedback has been noted and will be reviewed internally to improve transparency and communication.
We appreciate your time in bringing this to our attention. Should you require any further assistance or clarification, please feel free to contact us.
Best Regards,
Customer Support Department
Kevin was very polite and professional
Kevin was very polite and professional. And helped me to be comfortable with changes to my itinerary.
May 5, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Karen,
Thank you for your feedback.
We are pleased to hear that Kevin assisted you in a polite and professional manner and helped you feel comfortable with the changes to your itinerary.
We appreciate you taking the time to share your experience.
Best Regards,
Customer Support Department
Classic Bait & Switch – Avoid This Predatory Agency at All Costs
I would give zero stars if I could. This company operates with the most dishonest and predatory business practices I have ever encountered in the travel industry.
We "booked" a flight for my mother to Toronto and received a Booking Confirmation for £489.66. The email explicitly stated the booking was confirmed and even listed the amount as "charged." However, less than 24 hours later, the "bait and switch" began.
They sent a follow-up email claiming the "automated booking failed" and demanded an additional £343, bringing the total to £832.66—a nearly 70% increase from the confirmed price. They then have the audacity to ask for a reply stating "All OK" or "Ok to Proceed" to trap you into legally agreeing to the new, inflated price for a booking they already confirmed they would fulfill.
They use a loophole in their fine print to claim a "confirmation" isn't actually a confirmation until they feel like ticketing it, allowing them to hold your money hostage while they try to squeeze more out of you.
To anyone considering using CheapFlyshop (EMEIA Travel Mart Ltd): Do not be fooled by their initial low prices. They are a "bait and switch" outfit. I have already initiated a Section 75 claim with my credit card provider for breach of contract and misrepresentation.
Save yourself the stress, the money, and the inevitable headache. Book directly with the airline or a reputable agent. These people are sharks.
May 3, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your message.
We regret to inform you that we are currently unable to locate any booking under the details provided. To assist you further, we kindly request you to share the complete booking information, including the booking reference, passenger name(s), and any relevant details, by emailing us at support@cheapflyshop.com
.
Once we receive the required information, our team will promptly review your request and provide the necessary assistance.
We appreciate your cooperation and look forward to assisting you.
Best Regards,
Customer Support Department
Crystal was very curtious polite and…
Crystal was very curtious polite and very helpful
May 4, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your feedback.
We are pleased to hear that Crystal provided courteous, polite, and helpful assistance.
We appreciate you taking the time to share your experience.
Best Regards,
Customer Support Department
Scammers
Scammers. Show a price and take your money but the flight is not available, they then call you and try all sorts of tacktics to get more money. Do not use them, they
May 1, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Leonard,
Thank you for your feedback.
We sincerely regret to hear about your experience and the concerns you have raised. We understand how frustrating this situation must have been, particularly regarding pricing and availability.
Please be assured that we do not intend to mislead our customers. In some cases, fares displayed online are subject to real-time availability and airline confirmation, which can occasionally result in changes. However, we acknowledge that this should be communicated clearly and handled with full transparency. Further, as per our records, one of our supervisors has contacted you and confirmed that the full amount has been reversed to the original mode of payment. The refund should reflect in your account within the next 24–48 hours.
Your comments have been taken seriously and will be reviewed internally to ensure improvements in both communication and service standards.
Thank you for bringing this to our attention.
Best Regards,
Customer Support Department
Justin was a great help !
Justin was a great help !! In sorting out flight details. GREAT SERVICE
May 3, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback.
We are pleased to hear that Justin was able to assist you effectively in sorting out your flight details and that you experienced great service. Your comments will be shared with him and the wider team.
We appreciate your support and look forward to assisting you again.
Best Regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Karl,
Thank you for your feedback.
We are pleased to hear that Justin was most helpful and demonstrated a high level of professionalism during your interaction. Your comments will be shared with him and the team.
We appreciate your support and look forward to assisting you again.
Best Regards,
Customer Support Department
I am happy with Martins service.
May 2, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Adelina,
Thank you for your feedback.
We are pleased to know that you are happy with Martin’s service. Your comments will be shared with him and the team.
We appreciate your support and look forward to assisting you again.
Best Regards,
Customer Support Department
I cannot praise Cheapflyshop enough
I cannot praise Cheapflyshop enough, my experience with them has been brilliant, very supportive and extremely quick to respond to questions they even got me a refund for an extra £600 I had to pay due to the fault of my airline I would definitely use Cheapfly again thank you
May 2, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Karen,
Thank you for your wonderful feedback.
We are delighted to hear that you had such a positive experience with Cheapflyshop and that our team was able to support you promptly and effectively, including assisting with your refund.
Your kind words are truly appreciated and will be shared with the team. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Rosine,
Thank you for your feedback.
We are pleased to know that you found our team consistently available and helpful.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
I booked flights to Las Vegas
I booked flights to Las Vegas, 3 days later they were cancelled by the company. I don’t understand how you can book flights. Pay for them and then be cancelled. The company tried to get me to upgrade or change dates. Which I could not do. As I wanted the flights in which I booked, hence why I booked them.
Once refunded the money took over a week to go back into my account.
When sorting out all the issues over the phone, before hanging up i was then pressured into writing a good review. The guy on the phone said you should recommend us 4 or 5 stars. It’s like they get commission/promotions for good reviews. Dream on mate. 1 star at best.
Awful experience, would never use this company again.
April 20, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Jordan,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Airfares are highly dynamic and not guaranteed until the ticket is issued, as they are subject to real-time availability. In your case, the selected fare was no longer available at the time of ticketing, which is why the booking could not be confirmed. We understand how disappointing this can be, especially when you had chosen specific flights.
As a standard practice, when the originally selected fare is no longer available, we offer the closest available alternatives—either different timings, dates, or upgraded fare options. These are shared purely to provide options to proceed with the travel; however, we completely respect your decision not to accept them.
To clarify on the payment, no funds were captured or retained by us. The transaction on your card was only a pre-authorization (soft charge) to validate the payment method. As soon as the booking was cancelled, the authorization was voided the same day from our end. Such reversals typically reflect within 24–48 hours, depending on your bank’s processing timeline, and do not appear as a separate refund entry—rather, the pending charge simply drops off.
We also regret to hear your concerns regarding the interaction with our team. We do not support any form of pressure for reviews, and this will be addressed internally to ensure our service standards are maintained.
If you feel any part of your concern remains unresolved, we recommend contacting our support team, and we will be more than happy to assist you further.
We sincerely apologize for the inconvenience caused and appreciate your feedback.
Best Regards,
Customer Support Department
I really appreciate the support given…
I really appreciate the support given me for refunding process of my booking cancellation and refunding money, for Ganesh
Thank you
April 2, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear that you appreciated the support provided during the refund process for your booking cancellation. Your comments will be shared with Ganesh and the team.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Abraham has a good telephone manner and…
Abraham has a good telephone manner and very helpful
April 30, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Dean,
Thank you for your feedback.
We are pleased to hear that Abraham demonstrated a good telephone manner and was very helpful during your interaction.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Abraham was incredibly caring and…
Abraham was incredibly caring and helpful throughout the entire process. My original flight was cancelled due to the conflict in the Middle East, and he quickly stepped in to offer a range of fantastic holiday options for me and my children. His advice was well-informed, thoughtful, and genuinely kind. I’m really looking forward to our trip and would highly recommend dealing with him—he’s an excellent employee.
April 30, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Kianne,
Thank you for your detailed and kind feedback.
We are delighted to hear that Abraham provided such caring and helpful support throughout your experience, especially during the disruption caused by your flight cancellation. It is encouraging to know that his prompt assistance and thoughtful recommendations helped you find suitable holiday options for you and your children.
Your appreciation will be shared with Abraham and the team. We are pleased to have been able to assist and wish you a wonderful trip ahead.
Best Regards,
Customer Support Department
Brock was very helpful and amazing…
Brock was very helpful and amazing customer service.
April 30, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Nor,
Thank you for your feedback.
We are pleased to hear that Brock was very helpful and provided amazing customer service during your interaction.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Abraham was very polite and patient to…
Abraham was very polite and patient to help through my queries. Top notch customer representative.
April 30, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear that Abraham was polite and patient while assisting you with your queries. It is great to know you consider him a top-notch customer representative.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
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