CheapOair.co.ukReviews 

687
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I had booked an Iberia/Qatar code share but a couple of weeks before departure, Iberia advised that the final segment would be delayed by two days. I cancelled and found a flight with Emirates through... See more

Rated 5 out of 5 stars

Booked online flight to China and from Japan in December 2019 on British Airways. Great value business class and very easy. Finally forced to cancel in March 2020 due to covid19. Easy online form to r... See more

Rated 1 out of 5 stars

Litterally fraudulent. Advertised one price. Charged another. Charged us 4x the price displayed because secretly behind the scenes without updating the payment page they claimed a "flash sale"... See more

Rated 1 out of 5 stars

Very disappointing really. Several e-mails, a couple of phone calls, the last one promising a further call in 2 or 3 days [but nothing heard in the last 10 days!] j Telephone numbers given on uk websi... See more

Company replied

Company details

  1. Travel Aggregator

Information provided by various external sources

Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets & more. Save hundreds by booking cheap tickets on CheapOair.co.uk!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

687 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(687)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

A strange performance a simple spelling …

A strange performance a simple spelling error of my name (same name in shortened format) turned into a two hour nightmare. Where it was easier and cheaper with CheapoAir to change carrier rather than accept charges to amend Christian name from Tim to Timothy made only a matter of hours earlier - overal quite alarming

February 7, 2018
Unprompted review
CheapOair.co.uk logo

Reply from CheapOair.co.uk

Dear Tim, sorry for the inconvenience you recently experienced with your last booking. Unfortunately name corrections are not as easy as one might think. Once tickets are issued, name correction is not allowed without a waiver from the airline and that is not guaranteed they will allow it. But because you caught this within 24 hours, you were still within the grace period to cancel, and receive a refund. However, by doing so, it's like starting over, and the fare that you had, was no longer available on that particular airline. But glad that we got this worked out, and look forward to assisting you in the future.

Rated 2 out of 5 stars

disappointed. i am a frequent user and am not always …

i am a frequent user and am not always satisfied - in fact many times I am utterly disappointed. reason: 1. it needs to be clearer that the dates are alternatives to the request 2. that the transit time is long 3. that the prices don't change after you give in all your credit card details and be told that the price has gone up by a huge amount of money.
I felt cheated on more than one occasion and as I write I still have a billing transaction awaiting to be removed from my credit card because you changed the price of the flight and I did not buy it. on my credit card statement I have reserved transaction. totally unacceptable. I had to then buy a single ticket to ensure I leave on the day I want to but this is costing me as much as my original booking which did not happen because the price shot up. very unhappy now. your staff on the phone are very nice and kind but the system you use makes me feel i'm going to be disappointed. to be honest I;m thinking of using the services of a travel agency from now on. I have been disappointed too many times.

February 6, 2018
Unprompted review
CheapOair.co.uk logo

Reply from CheapOair.co.uk

Anna, very sorry for the recent experience you had. We do see that you are a preferred customer, and have several reservations booked with us. We strive to provide excellent customer service, and glad that we could resolve the issue. We certainly hope to be considered for all your next travel plans, and provide better service in the future.

CheapOair

Rated 5 out of 5 stars

No-hassle booking

First-class. I have booked flights frequently with the company, and there has never been a problem. There's normally a huge choice, arranged in ascending price order, and you know exactly what you're going to have to pay - no hidden extras tacked on at the end. The website is user-friendly, and they tell you if you could get the same flight at a lower price by being flexible with dates. You can always give them a ring if there's a problem - once I had to change the date of an outward journey, and they sorted it out very efficiently. Definitely to be recommended.

February 6, 2018
Unprompted review
Rated 1 out of 5 stars

I have just purchased a ticket to …

I have just purchased a ticket to Travel from london Heathrow and in the last minute they switched from Heathrow to standtead airport without me noticing this return tickets being switched. Therefore I am complaining regarding this matter to the application management and the sails representative of CheapOair .
S deilami
07902741295

February 3, 2018
Unprompted review
Rated 5 out of 5 stars

I have been using CheapOair for a few …

I have been using CheapOair for a few years now and find their website easy to use and that helps me to buy the best flights for my wife and I when we travel. Made a mistake with our return date and phoned up the helpline so that it could be corrected. Only took about five minutes on the phone to make the necessary changes and all was well.

January 31, 2018
Unprompted review
Rated 3 out of 5 stars

Normally love using your service but …

Normally love using your service but this year wasn't so good. We were very disappointed. Clicked on a flight choice only to find it was £110 more than advertised. That's never happened to me before and I wasn't happy but needed to get the flights booked as long haul! I'd still use you again but I'd search more options next time.

January 19, 2018
Unprompted review
Rated 5 out of 5 stars

First use of cheapo air

First use of cheapo air. No hickup's, easy to use and as it had been recommended by a Canadian friend who uses it all the time I decided to give it a go.Am not dissapointed.

January 18, 2018
Unprompted review
Rated 3 out of 5 stars

Do it yourself

I usually book my flights online. However, today I needed the help of your customer helpline. I was connected to someone in a far away country who needed me to repeat everything. She took so long that I logged in and did it myself. She eventually quoted more expensive options. I'm happy with the deal I found, but CheapOair customer service staff are not always up to the mark.

January 12, 2018
Unprompted review
CheapOair.co.uk logo

Reply from CheapOair.co.uk

Margaret, very sorry for the recent booking experience you encountered. We strive to make your experience a pleasant one, with upto par customer service agents., We appreciate you bringing this to our attention that one of our agents was missing the mark. We have ongoing training, and perhaps this agent could have been one of newly agent's just placed out on the floor.

Regards,
CheapOair

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look