CheapTickets.ch Reviews 14,735

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the booking process to be simple, easy, and straightforward, often highlighting the user-friendly website and the ability to combine different airlines. People appreciated the clear presentation of prices, with some noting that the final cost matched what was initially announced. The service was frequently described as reliable, efficient, and quick, with many expressing satisfaction and a willingness to use the company again for future travel. However, some customers also noted issues with the booking process, such as unexpected booking fees or the need to add certain options rather than simply choosing them. A few people were dissatisfied with the clarity of information regarding travel insurance or hotel options in case of flight changes. There were also mentions of difficulties with after-sales service, including problems with finding bookings despite having confirmation details, and concerns about additional charges for extra services not clearly stated upfront.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process. While many reviewers found the... See more

Price

People report ambiguous experiences with price. Many customers praise the good prices, finding deals cheaper... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use, smooth processes, and clear... See more

Service

Users describe ambiguous interactions with service. While some customers praise the good team and great... See more

Website

Customers had ambiguous experiences with the website. While some found the process easy, navigation... See more

Based on these reviews

Rated 4 out of 5 stars

I didn't pay attention that I had one flight from Jetstar and another one from Virgin Australia. I was not informed that hand luggage was only 7 kilos in Australian domestic flight. I need to pay e... See more

Company replied

Rated 4 out of 5 stars

- The price is generally very competitive - I also like the possibility to combine different airlines to suit my schedules... - Booking on your site is simple and easy - Service after sales is gen... See more

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Rated 4 out of 5 stars

Plus: The price was as announced. Other provider add additional cost at the time of payment (e.g. booking.com) . Minus: the e-ticket numabers were not included in the reciept. This was an anoying... See more

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Rated 4 out of 5 stars

Good price, easy handling. But too many unnecessary upsales attempts. However, transparent at every stage. Some things must be "added" instead of just choosing the option. That adds unnecessary confu... See more

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Rated 4 out of 5 stars

It was good but the moment i book again it charges me 20 chf as booking fee. So instead of bookinh for two tickets i have to find the other ticket in different platform

Rated 5 out of 5 stars

I recently booked a flight through cheapTickets.ch and my experience was smooth and hassel-free. The website was user friendly, making it easy to compare prices and find the best deals. The booking pr... See more

Company replied

Rated 4 out of 5 stars

process could be slightly faster - you asked for all passport details during the reservation (which is not the case for other booking systems). I understand that these details might me needed for Air... See more

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Rated 5 out of 5 stars

Hello, I still have not received any confirmation about my booking. And I didn't even get the booking number after payment, only an email saying I will get an email within 3 days. Please send me... See more

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Rated 3 out of 5 stars

no clear offer of info on: i) if ticket's flight dates can be changed ii) how to buy flexible tickets iv) travel insurance v) health insureance vi) hotel in case of sudden flight segment unava... See more

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Rated 5 out of 5 stars

Easy. Simple. To the point. While other vendors made similar offers, the confirmation never worked. But with CheapTickets.ch everything went smooth. The confirmation came few minutes after the pu... See more

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Rated 3 out of 5 stars

All is good except we don’t have checked in luggage for the first two legs of the trip but we have 30kg each on the last two legs of the trip. We checked in with Condor but no mention of checked in lu... See more

Company replied

Rated 5 out of 5 stars

Booking a holiday is always a kerfuffle. Using this site you get a summary of the offerings of different airlines, different timing etc. Once a variant is chosen the booking process itself is easy and... See more

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Rated 5 out of 5 stars

It was especially good to see a price that included everything - even checked bags- and not to get a shock after when that was added. Also the price was visible at every step. And the confirmation cam... See more

Rated 5 out of 5 stars

Everything worked as expected, thank you very much! Got tickets for Brentford Vs Burnley for less than the membership plus the ticket price, that's why I decided for this seller.

Company replied

Rated 4 out of 5 stars

Very easy booking experience until right at the end where the various options at the payment stage were not clear.

Rated 5 out of 5 stars

So far I have had a great experience with cheap tickets. I was always so apprehensive in using this website as it doesn’t have good reviews. Actually I was scared. But it seems to have worked perfectl... See more

Company replied

Rated 2 out of 5 stars

I‘m not getting any assistsnce, wanted to call customer service bit no one is picking up phone. Wrote e-mail overall but no responce. I‘ve booked a ticket yesterday on 7th Oct Bangkok to Seoul 27th... See more

Company replied

Rated 3 out of 5 stars

I have booked a ticket for my kid. Although I put a space between his first and middle name, your system did not. I called to correct it but your employee told me that I need an itinerary number that... See more

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Rated 5 out of 5 stars

It does what its saying! 2 times I have travelled with Tickets one of them included 4 deferent flights with 3 defrosted companies! All went perfect 👌

Company replied

Rated 3 out of 5 stars

I trusted cheap tickets and bought a ticket from Delhi to Zurich with emirates.which was confirmed.Unfortunately after couple of days received mail from cheap tickets.ch that there is an update abou... See more

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Rated 5 out of 5 stars

Easy to handle, good price, no issues. However, did receive an electronic ticket but there is no QR code on it - makes me feel a bit uneasy.

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Rated 5 out of 5 stars

All is clear, simple to use and specialy "not excessive" prices. Just, missing a way to change the language when coming form an other application.

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Rated 5 out of 5 stars

It’s easy for booking flights in here because it’s little step and its cheap it’s good for customers thank you so much

Rated 5 out of 5 stars

The fare was cheaper compared to other providers. The booking process was easy and convenient, with fast and immediate confirmation once the payment was completed. I’m very satisfied with the smooth e... See more

Company replied

Rated 5 out of 5 stars

It was my first time to use the service - the process was easy, navigation comfortable, offered options clear. Thank you!

Company replied

Rated 5 out of 5 stars

It was easy to find a good deal. After booking my flight I received a confirmation email and the day after another email with the e-ticket.

Company replied

Rated 5 out of 5 stars

I usually buy the tickets through Skyscanner and it refers me to buy the tickets cheaper and most of the times it’s cheap tickets. Thanks

Company replied

Rated 4 out of 5 stars

Quick respond on basis of metnoned interests. Not very pleasant is that for nearly anything one has to pay addiitonal.

Rated 4 out of 5 stars

I found a better price than the one offered on the airline's booking page; however, the fee for payment by Visa is quite high. I am sure you can do something about that. Thank you!

Company replied

Rated 4 out of 5 stars

I found my flights around 200 less than I had on similar flight comparison websites, and overall the process was very straightforward and quick with easy ways to pay.

Company replied

Rated 5 out of 5 stars

Never have they ever let me down. I always order mu tickets here. NEVER had a single problem. Thanks

Company replied

Rated 1 out of 5 stars

My Booking number: CTCH-11690734. My experience was bad: 2 minutes after my booking I realized a mistake, because the plane would leave in the middle of the night so I was one day earlier o the ret... See more

Company replied

Rated 5 out of 5 stars

It's very easy and simpel to book your flight, My first experience with cheaptickets gave me a really cheap price. Thanks

Company replied

Rated 5 out of 5 stars

Brilliant Service that got me out of a really difficult situation. Thanks a million!!!

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Rated 5 out of 5 stars

The booking was easy and perfect. I have used cheaptickets many times and I am always satisfied. Well done.

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Rated 4 out of 5 stars

Quick and effective. Not always cheapest, but i will pay a few extra because until now, it works fine.

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Rated 5 out of 5 stars

Very good prices and clear check out process. Sometimes I get better prices then in Skyscanner.

Rated 4 out of 5 stars

They gave the cheapest price and tickets arrived promptly. But they charged 51 CHF for any payment method on top of the price from the search engine

Company replied

Rated 5 out of 5 stars

CheapTickets helps me to find a great deal of a flight with a reasonable price and easy to use as well

Company replied

Rated 5 out of 5 stars

Excellent and smooth experience, not my first time booking and will likely book again

Rated 5 out of 5 stars

It was fast and reliable, as soon soon I have demeaned the ticket I have got it imidiatley. I thank you With the best regards Adam

Company replied

Rated 1 out of 5 stars

Website induce you to errors. Be careful. Once you go ahead and card is debit thetre is no come back and you are left completely alone and without any support. Company name should change to Cheap&ShtT... See more

Company replied

Rated 1 out of 5 stars

I received an email that Tickets were accepted after booking, so I booked hotel and safari depending to plane arrival and departure. 2 days later you sent me a message that our trip is cancelled. Tic... See more

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Rated 5 out of 5 stars

You made my booking easy and smooth. I was looking to change my return ticket back home to the United States and you made it easy for me

Rated 5 out of 5 stars

Very pleased with the easy approach to booking flights. I must admit that I normally use other sites for my many flights. But I will use you again .

Company replied

Rated 1 out of 5 stars

One week later: received multiple email updates to my booking that it's unclear whether I still have the tickets or not. Some refunds on the credit card for the booking error but still missing a sub... See more

Company replied

Rated 1 out of 5 stars

Cheaptickets.ch is a total scam! I booked Thai Lion Air Flight SL221 (E-Ticket 310-2158483315, Kathmandu to Bangkok, Oct 9, 2025) for $184.74 via your site. Arrived at Tribhuvan Airport at 1:50 PM—... See more

Company replied

Rated 1 out of 5 stars

I have bought unfortunately a wrong departure ticket and suddenly wanted to make a call contact with the responsible manager. I couldn't fined a mobile number to ask directly my question and finally I... See more

Company replied

Rated 1 out of 5 stars

When I booked the ticket, the ticket price was 445, for update messages and pdf ticket 25 euro extra but after services total amount was 478 euro. But from account deducted 43 euros more extra agency... See more

Company replied

Rated 1 out of 5 stars

During the purchasing process, the system tries to sell you extra services at a very high price at all costs. It's clear that the company makes money from the extra services, not from selling plane t... See more

Company replied

Rated 1 out of 5 stars

It was my first and last time using this service! Totally not worth the little savings. My flight was cancelled but I didn’t receive any notification and I found the luggage allowance very deceiving... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

About CheapTickets.ch

Written by the company

CheapTickets.ch ist ein unabhängiger Anbieter von Flugtickets aller Fluggesellschaften für Flüge in aller Welt. Neben den regulären Linienflügen bieten wir auch Lowcost-Carrier (Billigflieger) und Charter-Airlines an. Durch hohe Automatisierungsstandards, effiziente Abläufe und exzellente Einkaufskonditionen kann CheapTickets.ch immer extrem günstige Flugtarife anbieten.

Written by the company

Auf Vertrauen gebaut

Verifiziert. Zertifiziert. Sicher.

Partner- und Sicherheitslogos

Contact info

Dein Guide zu den besten Flügen

Mit mehr als 20 Jahren Erfahrung

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 2 out of 5 stars

Communication is not good

Contacting with agent difficult

February 21, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hello Mohammad,

Thank you for sharing your feedback. I understand it was difficult to get in touch and that the process for your name correction took some time.

For any name correction, we must first check the specific rules of the airline. Once they confirmed you are fit to fly with the update, we were able to complete the process for you.

I am glad to hear this is now resolved and your details are correct for your flight.

Kind regards,
CheapTickets

Ingrid

Rated 3 out of 5 stars

I didn’t receive my electronic ticket…

I didn’t receive my electronic ticket for the booking CTCH-20763232

February 6, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Diana,

Thank you for your booking! I'm sorry to hear that you haven’t received your travel documents.

I noticed they have been sent meanwhile. If you don't see them in your inbox, please be sure to check your SPAM folder or the Promotions tab (if you're using Gmail).

Good to know!
You can view or resend your travel documents anytime by logging into My Account on our website. Once logged in, go to the Documents & Passengers section.

Kind regards,
CheapTickets

Ingrid

Rated 1 out of 5 stars

Terrible scam trying to get you to…

Terrible scam trying to get you to accidentally pay for various extras as they are selected by default. Price also went up 10% for no reason at the end of the checkout process to get you to pay more.

February 20, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Peter,

Thank you for your feedback.
We understand that a 10% price increase at the end of the booking process feels disappointing. This happens when the airline sells the last ticket in a specific price category during your session, causing the system to automatically update to the next available fare. Regarding the extras: we try to display these options as clearly as possible so you remain in control, as you always have to make these choices yourself.

Kind regards,
CheapTickets

Ingrid

Rated 5 out of 5 stars

Transparent costs.

It was especially good to see a price that included everything - even checked bags- and not to get a shock after when that was added. Also the price was visible at every step. And the confirmation came through immediately. Excellent!

February 16, 2026
Rated 1 out of 5 stars

I have made a reservation

I have made a reservation, and immediately I realised one small mistake. I have asked for their support to modify my reservation in a range of 2 - 3 minutes. Unfortunately, no support. Only discussion with a dry AI boot.

February 16, 2026
Unprompted review
CheapTickets.ch logo

Reply from CheapTickets.ch

Hello Alex,

I'm sorry to hear a mistake has been made in the booking.
When you start a chat conversation it is always possible to ask for live support. I advise to contact again, to check what is possible to adjust the booking.

Kind regards,
CheapTickets

Ingrid

Rated 1 out of 5 stars

Be cautious with premium service

Minutes after booking the flight, I realized I had confused the date and immediately asked for a cancellation. Even though I paid for a premium service offering changes and cancellations free of charge, it did not apply because of the airline’s separate policy. This was not stated during the booking process, so be careful when adding this service. As a result, I was unable to make changes or get a refund.

Dear Ingrid, thank you for the clarification. Please include this information directly in the Premium Service description so that customers can clearly understand what to expect before making a purchase.

February 11, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hello Heghine,

Thank you for your response. We are sorry to hear that the travel dates were incorrect. A service package offers benefits regarding our own services, but it cannot override the strict non-refundable conditions of an airline ticket. The final decision regarding a refund or change always rests with the operating airline. Thank you for your understanding.

Kind regards,
CheapTicket.ch

Ingrid

Rated 1 out of 5 stars

Hidden costs

Hidden costs, no refunds,
Support isn't helping other than "buy new ticket"... Airlines had a delay that made it impossible to catch the connection flight

January 29, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Joerg,

Es tut uns leid, dass Sie diese Erfahrung gemacht haben. Wenn eine Flugverspätung zu einem verpassten Anschlussflug führt, ist die Fluggesellschaft gesetzlich verpflichtet, Ihnen zu helfen und Sie umzubuchen.

Wir verstehen Ihren Ärger über die erhaltene Unterstützung. Als Vermittler sind wir an die Ticketbedingungen der Fluggesellschaft gebunden, bemühen uns aber stets um volle Transparenz hinsichtlich aller Kosten während des Buchungsprozesses. Wir werden Ihren Fall intern prüfen, um zu sehen, wie unser Team vorgegangen ist und wo wir unsere Kommunikation verbessern können.

Falls Sie dies noch nicht getan haben, empfehlen wir Ihnen dringend, direkt bei der Fluggesellschaft eine Entschädigung für die Verspätung geltend zu machen.

Mit freundlichen Grüße
CheapTickets.de

Ingrid

Rated 5 out of 5 stars

Never have they ever let me down

Never have they ever let me down. I always order mu tickets here. NEVER had a single problem. Thanks

January 31, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hello Urna,

We're happy to hear that you've consistently had positive experiences with our service. We appreciate you choosing us for your ticket needs and thank you for your feedback!

Kind regards,
CheapTickets.ch

Ingrid

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