CheapTickets.ch Reviews 14,735

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the booking process to be simple, easy, and straightforward, often highlighting the user-friendly website and the ability to combine different airlines. People appreciated the clear presentation of prices, with some noting that the final cost matched what was initially announced. The service was frequently described as reliable, efficient, and quick, with many expressing satisfaction and a willingness to use the company again for future travel. However, some customers also noted issues with the booking process, such as unexpected booking fees or the need to add certain options rather than simply choosing them. A few people were dissatisfied with the clarity of information regarding travel insurance or hotel options in case of flight changes. There were also mentions of difficulties with after-sales service, including problems with finding bookings despite having confirmation details, and concerns about additional charges for extra services not clearly stated upfront.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process. While many reviewers found the... See more

Price

People report ambiguous experiences with price. Many customers praise the good prices, finding deals cheaper... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use, smooth processes, and clear... See more

Service

Users describe ambiguous interactions with service. While some customers praise the good team and great... See more

Website

Customers had ambiguous experiences with the website. While some found the process easy, navigation... See more

Based on these reviews

Rated 4 out of 5 stars

I didn't pay attention that I had one flight from Jetstar and another one from Virgin Australia. I was not informed that hand luggage was only 7 kilos in Australian domestic flight. I need to pay e... See more

Company replied

Rated 4 out of 5 stars

- The price is generally very competitive - I also like the possibility to combine different airlines to suit my schedules... - Booking on your site is simple and easy - Service after sales is gen... See more

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Rated 4 out of 5 stars

Plus: The price was as announced. Other provider add additional cost at the time of payment (e.g. booking.com) . Minus: the e-ticket numabers were not included in the reciept. This was an anoying... See more

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Rated 4 out of 5 stars

Good price, easy handling. But too many unnecessary upsales attempts. However, transparent at every stage. Some things must be "added" instead of just choosing the option. That adds unnecessary confu... See more

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Rated 4 out of 5 stars

It was good but the moment i book again it charges me 20 chf as booking fee. So instead of bookinh for two tickets i have to find the other ticket in different platform

Rated 5 out of 5 stars

I recently booked a flight through cheapTickets.ch and my experience was smooth and hassel-free. The website was user friendly, making it easy to compare prices and find the best deals. The booking pr... See more

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Rated 4 out of 5 stars

process could be slightly faster - you asked for all passport details during the reservation (which is not the case for other booking systems). I understand that these details might me needed for Air... See more

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Rated 5 out of 5 stars

Hello, I still have not received any confirmation about my booking. And I didn't even get the booking number after payment, only an email saying I will get an email within 3 days. Please send me... See more

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Rated 3 out of 5 stars

no clear offer of info on: i) if ticket's flight dates can be changed ii) how to buy flexible tickets iv) travel insurance v) health insureance vi) hotel in case of sudden flight segment unava... See more

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Rated 5 out of 5 stars

Easy. Simple. To the point. While other vendors made similar offers, the confirmation never worked. But with CheapTickets.ch everything went smooth. The confirmation came few minutes after the pu... See more

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Rated 3 out of 5 stars

All is good except we don’t have checked in luggage for the first two legs of the trip but we have 30kg each on the last two legs of the trip. We checked in with Condor but no mention of checked in lu... See more

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Rated 5 out of 5 stars

Booking a holiday is always a kerfuffle. Using this site you get a summary of the offerings of different airlines, different timing etc. Once a variant is chosen the booking process itself is easy and... See more

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Rated 5 out of 5 stars

It was especially good to see a price that included everything - even checked bags- and not to get a shock after when that was added. Also the price was visible at every step. And the confirmation cam... See more

Rated 5 out of 5 stars

Everything worked as expected, thank you very much! Got tickets for Brentford Vs Burnley for less than the membership plus the ticket price, that's why I decided for this seller.

Company replied

Rated 4 out of 5 stars

Very easy booking experience until right at the end where the various options at the payment stage were not clear.

Rated 5 out of 5 stars

So far I have had a great experience with cheap tickets. I was always so apprehensive in using this website as it doesn’t have good reviews. Actually I was scared. But it seems to have worked perfectl... See more

Company replied

Rated 2 out of 5 stars

I‘m not getting any assistsnce, wanted to call customer service bit no one is picking up phone. Wrote e-mail overall but no responce. I‘ve booked a ticket yesterday on 7th Oct Bangkok to Seoul 27th... See more

Company replied

Rated 3 out of 5 stars

I have booked a ticket for my kid. Although I put a space between his first and middle name, your system did not. I called to correct it but your employee told me that I need an itinerary number that... See more

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Rated 5 out of 5 stars

It does what its saying! 2 times I have travelled with Tickets one of them included 4 deferent flights with 3 defrosted companies! All went perfect 👌

Company replied

Rated 3 out of 5 stars

I trusted cheap tickets and bought a ticket from Delhi to Zurich with emirates.which was confirmed.Unfortunately after couple of days received mail from cheap tickets.ch that there is an update abou... See more

Company replied

Rated 5 out of 5 stars

Easy to handle, good price, no issues. However, did receive an electronic ticket but there is no QR code on it - makes me feel a bit uneasy.

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Rated 5 out of 5 stars

All is clear, simple to use and specialy "not excessive" prices. Just, missing a way to change the language when coming form an other application.

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Rated 5 out of 5 stars

It’s easy for booking flights in here because it’s little step and its cheap it’s good for customers thank you so much

Rated 5 out of 5 stars

The fare was cheaper compared to other providers. The booking process was easy and convenient, with fast and immediate confirmation once the payment was completed. I’m very satisfied with the smooth e... See more

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Rated 5 out of 5 stars

It was my first time to use the service - the process was easy, navigation comfortable, offered options clear. Thank you!

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Rated 5 out of 5 stars

It was easy to find a good deal. After booking my flight I received a confirmation email and the day after another email with the e-ticket.

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Rated 5 out of 5 stars

I usually buy the tickets through Skyscanner and it refers me to buy the tickets cheaper and most of the times it’s cheap tickets. Thanks

Company replied

Rated 4 out of 5 stars

Quick respond on basis of metnoned interests. Not very pleasant is that for nearly anything one has to pay addiitonal.

Rated 4 out of 5 stars

I found a better price than the one offered on the airline's booking page; however, the fee for payment by Visa is quite high. I am sure you can do something about that. Thank you!

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Rated 4 out of 5 stars

I found my flights around 200 less than I had on similar flight comparison websites, and overall the process was very straightforward and quick with easy ways to pay.

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Rated 5 out of 5 stars

Never have they ever let me down. I always order mu tickets here. NEVER had a single problem. Thanks

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Rated 1 out of 5 stars

My Booking number: CTCH-11690734. My experience was bad: 2 minutes after my booking I realized a mistake, because the plane would leave in the middle of the night so I was one day earlier o the ret... See more

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Rated 5 out of 5 stars

It's very easy and simpel to book your flight, My first experience with cheaptickets gave me a really cheap price. Thanks

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Rated 5 out of 5 stars

Brilliant Service that got me out of a really difficult situation. Thanks a million!!!

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Rated 5 out of 5 stars

The booking was easy and perfect. I have used cheaptickets many times and I am always satisfied. Well done.

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Rated 4 out of 5 stars

Quick and effective. Not always cheapest, but i will pay a few extra because until now, it works fine.

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Rated 5 out of 5 stars

Very good prices and clear check out process. Sometimes I get better prices then in Skyscanner.

Rated 4 out of 5 stars

They gave the cheapest price and tickets arrived promptly. But they charged 51 CHF for any payment method on top of the price from the search engine

Company replied

Rated 5 out of 5 stars

CheapTickets helps me to find a great deal of a flight with a reasonable price and easy to use as well

Company replied

Rated 5 out of 5 stars

Excellent and smooth experience, not my first time booking and will likely book again

Rated 5 out of 5 stars

It was fast and reliable, as soon soon I have demeaned the ticket I have got it imidiatley. I thank you With the best regards Adam

Company replied

Rated 1 out of 5 stars

Website induce you to errors. Be careful. Once you go ahead and card is debit thetre is no come back and you are left completely alone and without any support. Company name should change to Cheap&ShtT... See more

Company replied

Rated 1 out of 5 stars

I received an email that Tickets were accepted after booking, so I booked hotel and safari depending to plane arrival and departure. 2 days later you sent me a message that our trip is cancelled. Tic... See more

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Rated 5 out of 5 stars

You made my booking easy and smooth. I was looking to change my return ticket back home to the United States and you made it easy for me

Rated 5 out of 5 stars

Very pleased with the easy approach to booking flights. I must admit that I normally use other sites for my many flights. But I will use you again .

Company replied

Rated 1 out of 5 stars

One week later: received multiple email updates to my booking that it's unclear whether I still have the tickets or not. Some refunds on the credit card for the booking error but still missing a sub... See more

Company replied

Rated 1 out of 5 stars

Cheaptickets.ch is a total scam! I booked Thai Lion Air Flight SL221 (E-Ticket 310-2158483315, Kathmandu to Bangkok, Oct 9, 2025) for $184.74 via your site. Arrived at Tribhuvan Airport at 1:50 PM—... See more

Company replied

Rated 1 out of 5 stars

I have bought unfortunately a wrong departure ticket and suddenly wanted to make a call contact with the responsible manager. I couldn't fined a mobile number to ask directly my question and finally I... See more

Company replied

Rated 1 out of 5 stars

When I booked the ticket, the ticket price was 445, for update messages and pdf ticket 25 euro extra but after services total amount was 478 euro. But from account deducted 43 euros more extra agency... See more

Company replied

Rated 1 out of 5 stars

During the purchasing process, the system tries to sell you extra services at a very high price at all costs. It's clear that the company makes money from the extra services, not from selling plane t... See more

Company replied

Rated 1 out of 5 stars

It was my first and last time using this service! Totally not worth the little savings. My flight was cancelled but I didn’t receive any notification and I found the luggage allowance very deceiving... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

About CheapTickets.ch

Written by the company

CheapTickets.ch ist ein unabhängiger Anbieter von Flugtickets aller Fluggesellschaften für Flüge in aller Welt. Neben den regulären Linienflügen bieten wir auch Lowcost-Carrier (Billigflieger) und Charter-Airlines an. Durch hohe Automatisierungsstandards, effiziente Abläufe und exzellente Einkaufskonditionen kann CheapTickets.ch immer extrem günstige Flugtarife anbieten.

Written by the company

Auf Vertrauen gebaut

Verifiziert. Zertifiziert. Sicher.

Partner- und Sicherheitslogos

Contact info

Dein Guide zu den besten Flügen

Mit mehr als 20 Jahren Erfahrung

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
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Rated 3 out of 5 stars

I trusted cheap tickets and bought a…

I trusted cheap tickets and bought a ticket from Delhi to Zurich with emirates.which was confirmed.Unfortunately after couple of days received mail from cheap tickets.ch that there is an update about the coming flight.I was shocked because now I was flying from Delhi on the 16/03/2026 as was in the booking but from Dubai to Zurich it was flying on 24/04/2026…which is unbelievable and ridiculous as I was supposed to be in Zurich on 16/03/2026.As I was to start my job from 18/03/2026, I have to cancel the flight and rebook another flight.My question is why you let the booking happen when you were aware that I wouldn’t have been able to travel from Dubai to Zurich on the 16/03/2026.I went through unnecessary stress and now have to wait long for the refund although it’s mistake on behalf of your company.I would recommend and request you to be more transparent and honest with your customers.
Regards
Arinder

March 9, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Arinder,

Vielen Dank für Ihr Feedback. Flugplanänderungen sind nie erfreulich, aber leider unvermeidbar, wenn sie von einer Fluggesellschaft vorgenommen werden. Alle Flugpläne und Verfügbarkeiten werden direkt von den Fluggesellschaften bereitgestellt; wenn sie auf unserer Website erscheinen, sind sie planmäßig. Fluggesellschaften können jedoch Änderungen vornehmen – was aufgrund der Lage im Nahen Osten derzeit regelmäßig vorkommt und für alle Beteiligten höhere Gewalt darstellt.

In solchen Fällen bitten wir Sie um einen Alternativflug. Sollte dies nicht möglich sein, bitten wir Sie bei einer erheblichen Änderung um eine Rückerstattung.
Wir haben diesen Prozess für Sie bereits eingeleitet.

Mit freundlichen Grüßen,
CheapTickets

Ingrid

Rated 2 out of 5 stars

Booking experience was ok but no ticket after 3 days yet

Booking experience was ok. But I paid for the ticket 3 days ago and I still didn't get the ticket. In a mail it says it can take up to 96 h. But this never happened before and it's frustrating. You can't plan anything else or even look for another ticket because It's not sure you will get the ticket or no. There is in security and no updates per Mail. I won't use it again.

March 9, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hello Marina,

We value your experience above all else. Our team is working hard to get your ticket to you shortly. Occasionally, we have to wait for a confirmation from the airline, which might cause a delay. We appreciate your understanding and will stay in touch!

PS your tickets have now been sent to you.

Kind regards,
CheapTickets

Ingrid

Rated 1 out of 5 stars

Useless customer support, unnecessary service

Slightly rude, hard to reach, and overall unhelpful customer support.

March 6, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Aron,

Thank you for your feedback.
I apologize that you found our customer service difficult and unhelpful. This does not reflect the level of service we strive for. Due to the current situation in the Middle East, we are receiving an unusually high volume of inquiries, which is impacting our response times. We have shared your comments internally to ensure this is addressed within our team.
While the final decision on any changes to your booking will depend on the specific terms and conditions of your ticket, we will do our best to assist you where possible.

Mit freundlichen Grüßen,
CheapTickets

Ingrid

Rated 1 out of 5 stars

I have book my ticket and paid in 5th…

I have book my ticket and paid in 5th march still now didn’t received my ticket

March 5, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Ang,

Wann Sie mit Ihrem Ticket rechnen können, erfahren Sie in Ihrer Zahlungsübersicht.
Bitte haben Sie etwas Geduld.

Mit freundlichen Grüßen,
CheapTickets

Ingrid

Rated 1 out of 5 stars
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Purity,

Thank you for contacting us.
It is currently much busier than usual due to the situation in the Middle East, but we are doing our best to help everyone as quickly as possible.

You've been informed about the possebilities to cancel/change your ticket.

Please reply on the email, so we can assist you further.

Kind regards,
CheapTickets

Ingrid

Rated 1 out of 5 stars

Worst customer service

Worst customer service. During multiple chat interactions, I received contradictory and inconsistent information from different agents regarding:

1. whether a rebooking was possible
2. the applicable fees (which changed multiple times)
3. whether same-day was possible
4. whether the booking could be voided or reissued.

Do me a favour and book with airlines directly only!!

Answer:
No the change was not successful! It was the wrong date!! If you would check the chat you could see that. We had to change the flight again at the airport and pay again. Obviously less than Cheaptickets would charge...

February 9, 2026
Unprompted review
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Tom,

Thank you for your feedback. It's clear that the various responses regarding rebooking have caused confusion, which wasn't our intention.

Rebooking options, such as fees, same-day changes, or ticket cancellations, depend entirely on the airline's specific policies and seat availability at that time. Because these policies and prices can change quickly, this may result in multiple communication steps.

I see the change was ultimately successful.

Kind regards.
CheapTickets

Ingrid

Rated 1 out of 5 stars

Website induce you to errors

Website induce you to errors. Be careful. Once you go ahead and card is debit thetre is no come back and you are left completely alone and without any support. Company name should change to Cheap&ShtTickets. Avoid!!!!!! Terrible experience.

February 9, 2026
Unprompted review
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Roberto,

Thank you for your feedback.
We understand that it is a negative experience when you feel a booking didn't go as expected. Once a reservation is confirmed and the card is debited, the tickets are issued according to the specific terms and conditions of the airline, which we are required to follow. While we cannot ignore these change or cancellation conditions, we will do our best to help by reviewing your options to see if any flexibility is possible.

Kind regards,
CheapTickets

Ingrid

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