CheapTickets.ch Reviews 14,735

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the booking process to be simple, easy, and straightforward, often highlighting the user-friendly website and the ability to combine different airlines. People appreciated the clear presentation of prices, with some noting that the final cost matched what was initially announced. The service was frequently described as reliable, efficient, and quick, with many expressing satisfaction and a willingness to use the company again for future travel. However, some customers also noted issues with the booking process, such as unexpected booking fees or the need to add certain options rather than simply choosing them. A few people were dissatisfied with the clarity of information regarding travel insurance or hotel options in case of flight changes. There were also mentions of difficulties with after-sales service, including problems with finding bookings despite having confirmation details, and concerns about additional charges for extra services not clearly stated upfront.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process. While many reviewers found the... See more

Price

People report ambiguous experiences with price. Many customers praise the good prices, finding deals cheaper... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use, smooth processes, and clear... See more

Service

Users describe ambiguous interactions with service. While some customers praise the good team and great... See more

Website

Customers had ambiguous experiences with the website. While some found the process easy, navigation... See more

Based on these reviews

Rated 4 out of 5 stars

I didn't pay attention that I had one flight from Jetstar and another one from Virgin Australia. I was not informed that hand luggage was only 7 kilos in Australian domestic flight. I need to pay e... See more

Company replied

Rated 4 out of 5 stars

- The price is generally very competitive - I also like the possibility to combine different airlines to suit my schedules... - Booking on your site is simple and easy - Service after sales is gen... See more

Company replied

Rated 4 out of 5 stars

Plus: The price was as announced. Other provider add additional cost at the time of payment (e.g. booking.com) . Minus: the e-ticket numabers were not included in the reciept. This was an anoying... See more

Company replied

Rated 4 out of 5 stars

Good price, easy handling. But too many unnecessary upsales attempts. However, transparent at every stage. Some things must be "added" instead of just choosing the option. That adds unnecessary confu... See more

Company replied

Rated 4 out of 5 stars

It was good but the moment i book again it charges me 20 chf as booking fee. So instead of bookinh for two tickets i have to find the other ticket in different platform

Rated 5 out of 5 stars

I recently booked a flight through cheapTickets.ch and my experience was smooth and hassel-free. The website was user friendly, making it easy to compare prices and find the best deals. The booking pr... See more

Company replied

Rated 4 out of 5 stars

process could be slightly faster - you asked for all passport details during the reservation (which is not the case for other booking systems). I understand that these details might me needed for Air... See more

Company replied

Rated 5 out of 5 stars

Hello, I still have not received any confirmation about my booking. And I didn't even get the booking number after payment, only an email saying I will get an email within 3 days. Please send me... See more

Company replied

Rated 3 out of 5 stars

no clear offer of info on: i) if ticket's flight dates can be changed ii) how to buy flexible tickets iv) travel insurance v) health insureance vi) hotel in case of sudden flight segment unava... See more

Company replied

Rated 5 out of 5 stars

Easy. Simple. To the point. While other vendors made similar offers, the confirmation never worked. But with CheapTickets.ch everything went smooth. The confirmation came few minutes after the pu... See more

Company replied

Rated 3 out of 5 stars

All is good except we don’t have checked in luggage for the first two legs of the trip but we have 30kg each on the last two legs of the trip. We checked in with Condor but no mention of checked in lu... See more

Company replied

Rated 5 out of 5 stars

Booking a holiday is always a kerfuffle. Using this site you get a summary of the offerings of different airlines, different timing etc. Once a variant is chosen the booking process itself is easy and... See more

Company replied

Rated 5 out of 5 stars

It was especially good to see a price that included everything - even checked bags- and not to get a shock after when that was added. Also the price was visible at every step. And the confirmation cam... See more

Rated 5 out of 5 stars

Everything worked as expected, thank you very much! Got tickets for Brentford Vs Burnley for less than the membership plus the ticket price, that's why I decided for this seller.

Company replied

Rated 4 out of 5 stars

Very easy booking experience until right at the end where the various options at the payment stage were not clear.

Rated 5 out of 5 stars

So far I have had a great experience with cheap tickets. I was always so apprehensive in using this website as it doesn’t have good reviews. Actually I was scared. But it seems to have worked perfectl... See more

Company replied

Rated 2 out of 5 stars

I‘m not getting any assistsnce, wanted to call customer service bit no one is picking up phone. Wrote e-mail overall but no responce. I‘ve booked a ticket yesterday on 7th Oct Bangkok to Seoul 27th... See more

Company replied

Rated 3 out of 5 stars

I have booked a ticket for my kid. Although I put a space between his first and middle name, your system did not. I called to correct it but your employee told me that I need an itinerary number that... See more

Company replied

Rated 5 out of 5 stars

It does what its saying! 2 times I have travelled with Tickets one of them included 4 deferent flights with 3 defrosted companies! All went perfect 👌

Company replied

Rated 3 out of 5 stars

I trusted cheap tickets and bought a ticket from Delhi to Zurich with emirates.which was confirmed.Unfortunately after couple of days received mail from cheap tickets.ch that there is an update abou... See more

Company replied

Rated 5 out of 5 stars

Easy to handle, good price, no issues. However, did receive an electronic ticket but there is no QR code on it - makes me feel a bit uneasy.

Company replied

Rated 5 out of 5 stars

All is clear, simple to use and specialy "not excessive" prices. Just, missing a way to change the language when coming form an other application.

Company replied

Rated 5 out of 5 stars

It’s easy for booking flights in here because it’s little step and its cheap it’s good for customers thank you so much

Rated 5 out of 5 stars

The fare was cheaper compared to other providers. The booking process was easy and convenient, with fast and immediate confirmation once the payment was completed. I’m very satisfied with the smooth e... See more

Company replied

Rated 5 out of 5 stars

It was my first time to use the service - the process was easy, navigation comfortable, offered options clear. Thank you!

Company replied

Rated 5 out of 5 stars

It was easy to find a good deal. After booking my flight I received a confirmation email and the day after another email with the e-ticket.

Company replied

Rated 5 out of 5 stars

I usually buy the tickets through Skyscanner and it refers me to buy the tickets cheaper and most of the times it’s cheap tickets. Thanks

Company replied

Rated 4 out of 5 stars

Quick respond on basis of metnoned interests. Not very pleasant is that for nearly anything one has to pay addiitonal.

Rated 4 out of 5 stars

I found a better price than the one offered on the airline's booking page; however, the fee for payment by Visa is quite high. I am sure you can do something about that. Thank you!

Company replied

Rated 4 out of 5 stars

I found my flights around 200 less than I had on similar flight comparison websites, and overall the process was very straightforward and quick with easy ways to pay.

Company replied

Rated 5 out of 5 stars

Never have they ever let me down. I always order mu tickets here. NEVER had a single problem. Thanks

Company replied

Rated 1 out of 5 stars

My Booking number: CTCH-11690734. My experience was bad: 2 minutes after my booking I realized a mistake, because the plane would leave in the middle of the night so I was one day earlier o the ret... See more

Company replied

Rated 5 out of 5 stars

It's very easy and simpel to book your flight, My first experience with cheaptickets gave me a really cheap price. Thanks

Company replied

Rated 5 out of 5 stars

Brilliant Service that got me out of a really difficult situation. Thanks a million!!!

Company replied

Rated 5 out of 5 stars

The booking was easy and perfect. I have used cheaptickets many times and I am always satisfied. Well done.

Company replied

Rated 4 out of 5 stars

Quick and effective. Not always cheapest, but i will pay a few extra because until now, it works fine.

Company replied

Rated 5 out of 5 stars

Very good prices and clear check out process. Sometimes I get better prices then in Skyscanner.

Rated 4 out of 5 stars

They gave the cheapest price and tickets arrived promptly. But they charged 51 CHF for any payment method on top of the price from the search engine

Company replied

Rated 5 out of 5 stars

CheapTickets helps me to find a great deal of a flight with a reasonable price and easy to use as well

Company replied

Rated 5 out of 5 stars

Excellent and smooth experience, not my first time booking and will likely book again

Rated 5 out of 5 stars

It was fast and reliable, as soon soon I have demeaned the ticket I have got it imidiatley. I thank you With the best regards Adam

Company replied

Rated 1 out of 5 stars

Website induce you to errors. Be careful. Once you go ahead and card is debit thetre is no come back and you are left completely alone and without any support. Company name should change to Cheap&ShtT... See more

Company replied

Rated 1 out of 5 stars

I received an email that Tickets were accepted after booking, so I booked hotel and safari depending to plane arrival and departure. 2 days later you sent me a message that our trip is cancelled. Tic... See more

Company replied

Rated 5 out of 5 stars

You made my booking easy and smooth. I was looking to change my return ticket back home to the United States and you made it easy for me

Rated 5 out of 5 stars

Very pleased with the easy approach to booking flights. I must admit that I normally use other sites for my many flights. But I will use you again .

Company replied

Rated 1 out of 5 stars

One week later: received multiple email updates to my booking that it's unclear whether I still have the tickets or not. Some refunds on the credit card for the booking error but still missing a sub... See more

Company replied

Rated 1 out of 5 stars

Cheaptickets.ch is a total scam! I booked Thai Lion Air Flight SL221 (E-Ticket 310-2158483315, Kathmandu to Bangkok, Oct 9, 2025) for $184.74 via your site. Arrived at Tribhuvan Airport at 1:50 PM—... See more

Company replied

Rated 1 out of 5 stars

I have bought unfortunately a wrong departure ticket and suddenly wanted to make a call contact with the responsible manager. I couldn't fined a mobile number to ask directly my question and finally I... See more

Company replied

Rated 1 out of 5 stars

When I booked the ticket, the ticket price was 445, for update messages and pdf ticket 25 euro extra but after services total amount was 478 euro. But from account deducted 43 euros more extra agency... See more

Company replied

Rated 1 out of 5 stars

During the purchasing process, the system tries to sell you extra services at a very high price at all costs. It's clear that the company makes money from the extra services, not from selling plane t... See more

Company replied

Rated 1 out of 5 stars

It was my first and last time using this service! Totally not worth the little savings. My flight was cancelled but I didn’t receive any notification and I found the luggage allowance very deceiving... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Travel Agency
  5. Travel Aggregator

About CheapTickets.ch

Written by the company

CheapTickets.ch ist ein unabhängiger Anbieter von Flugtickets aller Fluggesellschaften für Flüge in aller Welt. Neben den regulären Linienflügen bieten wir auch Lowcost-Carrier (Billigflieger) und Charter-Airlines an. Durch hohe Automatisierungsstandards, effiziente Abläufe und exzellente Einkaufskonditionen kann CheapTickets.ch immer extrem günstige Flugtarife anbieten.

Written by the company

Auf Vertrauen gebaut

Verifiziert. Zertifiziert. Sicher.

Partner- und Sicherheitslogos

Contact info

Dein Guide zu den besten Flügen

Mit mehr als 20 Jahren Erfahrung

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

All is good except we don’t have…

All is good except we don’t have checked in luggage for the first two legs of the trip but we have 30kg each on the last two legs of the trip. We checked in with Condor but no mention of checked in luggage so we’ll see what they charge at the airport.

March 25, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Lazlo,

I recommend booking your baggage online before you travel! It’s the easiest way to lock in our best available rates and save time at the airport.

Kind regards,
CheapTickets

Ingrid

Rated 1 out of 5 stars

CH Support do not reply to eMails or phone

CH Support do not reply to eMails and their published phone numbers are not valid:

--------------------------
The Swiss numbers from their website don’t work:

Call: 0900 900 844, CHF 0,86 per minute,
from abroad (+31) 235 176 300 (international phone cost apply)
The one published on Facebook also does not work: +31 (0)20 262 1734
--------------------------

I contacted DE Support both via eMail and phone, and they resolved the issue immediately.

March 22, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Tony,

Es freut mich zu hören, dass Ihnen geholfen wurde.

Wir verstehen sehr gut, wie wichtig eine zuverlässige Erreichbarkeit bei Fragen zu Ihrer Reise ist. Bitte beachten Sie, dass im Internet oft veraltete oder falsche Kontaktinformationen kursieren; wir empfehlen daher, ausschließlich die Nummern und Kanäle zu nutzen, die auf unserer offiziellen Webseite unter 'Service und Kontakt' aufgeführt sind.

Mit freundlichen Grüßen,
CheapTickets

Ingrid

Rated 1 out of 5 stars

be a serious company

Its too BAD. I flight to many years but its the first time i see one company like this. i try to speak with someone and takes a long time and worst is they dont solve the problem.´I made a mistake in my flight, i try to change they want more then the cots of the ticket.
My ticket was 309€ they want more about 350€ to change the flight. PEOPLE RUN OF THIS COMPANY. TOO BAD.

March 19, 2026
CheapTickets.ch logo

Reply from CheapTickets.ch

Hello Jaoo,

Es tut mir leid zu hören, dass der falsche Flug gebucht wurde. Jede Fluggesellschaft hat ihre eigenen Bestimmungen bezüglich Umbuchungen und Stornierungen.

Wir helfen Ihnen selbstverständlich gerne, mögliche Lösungen zu finden. Dies ist jedoch nur im Rahmen der Bestimmungen der jeweiligen Fluggesellschaft und der Bedingungen Ihres Tickets möglich.
Manchmal kann es daher vorteilhafter sein, ein neues Ticket zu buchen.

Für zukünftige Buchungen empfehle ich Ihnen, alle Angaben während des Buchungsvorgangs sorgfältig zu prüfen, bevor Sie die Zahlung abschließen, um sicherzustellen, dass alles korrekt ist.

Bitte beachten Sie, dass wir derzeit sehr viele Anfragen erhalten. Daher kann es länger als üblich dauern, bis wir Ihre E-Mail beantworten oder mit Ihnen sprechen.

Wir danken Ihnen herzlich für Ihre Geduld und Ihr Verständnis.

Mit freundlich Grüßen,
CheapTickets

Ingrid

Rated 1 out of 5 stars

Lack of communication Management lost

My daughter booked a flight through Cheap tickets in March with Etihad to Asia who has a stop in Abu Dhabi. Due to the war we had to assume that the flight could not take place. But no communication neither from Cheap Tickets nor Etihad! A day later Cheap ticket informed that the flight did not take place the day before. What a joke. Re return flight beginning of April no communication either. We could not even reach them by phone. Communication is crucial to book another flight with a reasonable price. They even still sell the flight with Etihad over Abu Dhabi knowing that most probably these flight will not take place!!! and their clients may have to do an expensive alternative booking last minute respectively may even not get refunded by cheap tickets or Etihad!! So if lessons learned. As soons as there is a special situation neither cheap tickets nor Etihad management can deal with the situation.

March 3, 2026
Unprompted review
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Claudia,

Es tut uns leid, dass es bezüglich des Fluges Ihrer Tochter Unsicherheiten gab und die Kommunikation von Cheaptickets und Etihad nicht Ihren Erwartungen entsprochen hat.

Um unsere Reisenden darauf vorzubereiten, haben wir Ihnen vor Reiseantritt eine E-Mail geschickt, in der wir Sie gebeten haben, die Website der Fluggesellschaft regelmäßig auf den aktuellen Status zu überprüfen.

Fluggesellschaften bemühen sich, ihre Flugpläne so lange wie möglich einzuhalten und stornieren Flüge nur in letzter Minute, wenn die Sicherheitslage dies erfordert. Dies ist ein Fall höherer Gewalt, der für alle Beteiligten große Unsicherheit mit sich bringt.

Für den Rückflug im April ist es wichtig zu wissen, dass die restliche Reise in der Regel automatisch storniert wird, wenn ein Hinflug nicht angetreten wird.

Wir bitten Sie um eine Antwort auf die heute Morgen gesendete E-Mail, damit wir klären können, ob der Rückflug Ihrer Tochter noch möglich ist, falls sie bereits abgereist ist. Bis dahin ist es ungewiss, ob die Flüge stattfinden können. Sie können jedoch bereits jetzt eine Rückerstattung für die gesamten Tickets beantragen.

Mit freundlichen Grüßen,
CheapTickets

Ingrid

Rated 1 out of 5 stars

No flexibility for force majeure — avoid if you need any peace of mind

I booked a flight to Riyadh through CheapTickets.ch to attend a conference. Due to the ongoing war in the region, the conference was postponed — a situation entirely outside my control. I requested either a refund or a date change, which I consider a reasonable ask given the extraordinary circumstances.

CheapTickets.ch refused both, citing the ticket's terms. While I understand non-refundable fare rules exist, I believe travel companies have a responsibility to show flexibility when customers face force majeure situations like armed conflict. A blanket refusal without any goodwill gesture is deeply disappointing.

I would strongly caution anyone booking through this platform to consider what happens when the unexpected occurs — you may find yourself with no recourse at all.

March 21, 2026
Unprompted review
CheapTickets.ch logo

Reply from CheapTickets.ch

Hallo Savas,

I understand your concerns given the extraordinary circumstances and the impact on your travel.

Due to the current situation in the Middle East, airlines are generally cancelling flights only up to 2 days prior to departure.

At this moment, there is no official update regarding your flight. I understand your concerns given the exceptional circumstances and the possible impact on your travel plans. I recommend closely monitoring the airline's website for the most up-to-date information.

You can easily log in to the airline's website using the booking reference or online check-in number stated on your e-ticket. This will allow you to see any changes directly, as updates are processed in real time.

If you wish to change or cancel your flight at this stage, this will be handled according to the fare conditions of your ticket. However, we generally advise not to cancel at this time under the standard ticket conditions, as airlines may extend their policies or offer free cancellation options at a later stage should the situation further impact your flight.

You can review your ticket conditions via the self-service section in your 'My account' on our website.

KInd regards,
CheapTickets

Ingrid

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look