The booking process was smooth but when the payment successful confirmation email was received and told to check if info is accurate, I noticed a minor error in one of the passenger's birthday date. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth transaction. Hope no issue with the tickets. However price jump a bit during transaction. Was wondering caused by demand or advertising tactics. Updated: During online checked in, it wa... See more
Company replied
Much easier in selection and confirmation was fast. Had bad experience with other site who collected the payment and later came to say that booking failed and the refund takes 30 days (unreasonable???... See more
Company replied
This is my first time using Cheaptickets' services. I am surprised with the immediate reactions to all my requests. The paperworks followed immediately after I confirmed my purchase of the travel tic... See more
Company replied
Company details
Written by the company
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Contact info
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It's impossible to contact customer…
It's impossible to contact customer service. The link to service & contact returns with error regardless of browers. My tickets are changeable before departure date BUT cheaptickets website does not allow any change and without any way to contact the customer service I will incur full airfare costs (US$7500)
February 4, 2026
Unprompted review
Reply from Cheaptickets.sg
Hello Amy,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 24 hours, customer service will contact you.
Kind regards,
Peter
CheapTickets
EXCELLENT TICKETING APP
I love this app so much because of its user friendliness, reliability and accuracy.
February 2, 2026
Really the ticket cheap
Really the ticket cheap, compare to other web site. And super fast customer support by Ms. Priya
January 27, 2026
Reply from Cheaptickets.sg
Hello Subba,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
CheapTickets Customer Service
Ben
BEWARE OF CHEAPTICKETS.SG
BEWARE OF CHEAPTICKETS.SG
I recently booked a return flight ticket via cheaptickets from Singapore to Jakarta to Pangkal Pinang. Paid about SGD 300+. Later for an emergency I wanted to change my departure date from 2 Feb 26 to 31 Jan 26. I went to the platform portal & chat with an agent. He informed that I will need to for Airline Changes + admin fee + airline current price difference. It was all okay until this. The agent returned saying the change is SGD 600+. I decided to leave my return ticket and buy a new departure ticket but was told that the return ticket would be canceled if I did not use the departure ticket. I had to buy a new ticket altogether & swore not to use them again. I will be VERY careful about buying tickets next via agent portal! Stick to the trusted ones!
January 27, 2026
Unprompted review
Reply from Cheaptickets.sg
Hello Nabilla,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 24 hours customer services will contact you.
Kind regards,
Budgetair Customer Service
Ben
Easy and efficient to book
Easy and efficient to book. Price competitive. Fast sending of tickets. Very happy and contented with service
January 16, 2026
Reply from Cheaptickets.sg
Hello Neil,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Peter
CheapTickets
I'm very satisfiation.
January 17, 2026
Reply from Cheaptickets.sg
Thank you for the great review, Mohd Husien! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
CheapTickets.
These idiot try to suck you into there…
These idiot try to suck you into there scam. They offer flights at cheap prices and then try to hind behind small print. Watch Out
January 5, 2026
Unprompted review
Reply from Cheaptickets.sg
Hello Freedom,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We would like to find a solution together with you, but we don't have the correct contact information to contact you.
Via TrustPilot we will send you a request (which you will receive by email) to share your details with us. Once we have received your information, we will contact you.
Kind regards,
Peter
CheapTickets
Reply from Cheaptickets.sg
Thank you for the great review, Anthony! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
CheapTickets.
off-course the price is good
December 20, 2025
Reply from Cheaptickets.sg
Hello Wahidah,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada
CheapTickets
Reply from Cheaptickets.sg
Hello Annadurai,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada
CheapTickets
Reply from Cheaptickets.sg
Thank you for the great review, Kim Ming! We look forward to seeing you again soon on our website.
Kind regards
Muyeenuddin | Customer Service
CheapTickets.
Easy to book
November 28, 2025
Reply from Cheaptickets.sg
Hello Fifygoth,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada
CheapTickets
False refund service, dont pay additional
Their customer service for changing a flight booking is bad. Don't trust their refund claims, I submitted a refund claim with evidence of recent bad weather in Sri Lanka but they still demand for proof of government announcements, developing countries dont have such an organised system. Even after attacking all required documents, keep asking for more amd more documents. I ended up buying from Trip.com
November 30, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Tania Ann,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.
We would like to find a solution together with you, but we don't have the correct contact information to contact you.
Via TrustPilot we will send you a request (which you will receive by email) to share your details with us. Once we have received your information, we will contact you..
Kind regards,
Muyeenuddin | Customer Service
CheapTickets.
Bad customs
Hi, your customer service/online agent said will get back to me but nothing happened. No call no emails.
Basically Jeju Air said they will refund my return ticket for CSG-8216658, as I couldn’t board the flight when I reached the gate and they had unloaded my luggage.
Was delayed at the customs due to long queue, plus unnecessary checks as asked me to open almost everything that I was going to carryon the plane, my 3 instrument cases, and belongings etc.
When I reached the boarding gate they said they closed and asked to book another flight back to Singapore
November 17, 2025
Reply from Cheaptickets.sg
Hello Kaiyi,
Thank you for sharing your feedback.
I'm sorry to hear you had an unpleasant experience with us, and thank you for sharing it. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Muyeenuddin | Customer Service
CheapTickets.
Be aware about buying tickets and its T&Cs...there may be a big surprise when you want to change ticket due to unforeseen situation!
I recently booked a flight ticket via cheaptickets from Singapore to Calcutta return. Paid about SGD 742. Later for an emergency I wanted to change by return date from 31st Dec to 21st Dec. I went to the platform portal that allows one to manage ticket changes. It then led me to a chat agent. He informed that I will need to pay SGD 26 for Airline Changes + SGD 138 for admin fee + airline current price difference. It was all okay until this. Then the agent returned saying the change few is SGD 892. I checked online for a new one way ticket which was SGD 381. The agent could not help me further as probably how cheaptickets arrangement work! I then bought a new one way ticket at SGD 381 directly with the airline and left my original ticket with cheaptickets unaltered. I will be careful about buying tickets next via agent portal!
November 15, 2025
Unprompted review
Reply from Cheaptickets.sg
Hello Sabyasachi Goswami,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Muyeenuddin | Customer Service
CheapTickets.
Easy booking processes
Easy booking process with competitor and also with clear ticket coverage such as check in bags.
November 11, 2025
Reply from Cheaptickets.sg
Hello Chee,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada | Customer Service
BudgetAir
Wish tickets can be given earlier than…
Wish tickets can be given earlier than 48 hours wait
November 10, 2025
Reply from Cheaptickets.sg
Hello ,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Cheaptickets Customer Service
Bhumindra
Smooth and easy
October 24, 2025
Reply from Cheaptickets.sg
Hello Catwong,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Budgetair Customer Service
Cheaptickets
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.