Setting up for receiving funds to my bank was straightforrward and quick, however, I had difficulty figuring out how to print a check...I could see the check details, it said the status was "unpaid",... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My company is a vendor that recently received a payment from a Checkbook Inc Client. I had to reach out to support because we had a few questions. I was helped by Bianca Cayetano and she was so incred... See more
Company replied
The payout from the company (that sends the into to Checkbook.ioO) was delayed, but once that was sorted out, the Checkbook.io folks were very responsive and prompt with their replies to my email; and... See more
Company replied
GREAT communication! Bianca was SUPER NICE and VERY helpful! She always answered my questions very quickly! Couldn't have asked for better people to work with! Thanks SO MUCH to everyone! Shawn.... See more
Company replied
Company details
Written by the company
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contact info
United States
- checkbook.io
3.3
Average
185 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible company
Horrible company. This was from last year, but they popped up again and figured I would prevent someone from choosing this company again. My experience was that you can cancel any time, as it states in their contract. They DO NOT let you cancel and you must contact your bank to cancel. I would get responses back that my representative would reach back out to me, which never did. Responses saying they canceled my services, kept getting charged. The support email was a canned response. I never got anywhere.
Last attempt was to contact the person's cell number that enrolled me for their services and he even said, "i'm sorry, they are horrible and I never even got paid from them. They scammed me too".
Do NOT use them.
November 11, 2022
Unprompted review
Reply from Checkbook
Hi Craig,
My name is Eden and I'm a member of the Customer Support team. Thank you for sharing your experience with us. I have looked in our system and unfortunately, I do not find anyone with your name.
I would love to further assist you and make sure that this is taken care of. Please provide us with the email address associated with your Checkbook account and I can definitely help with this request.
You can also reach out to us by email to support@checkbook.io.
Kind regards,
Eden P.
Worst company ever
I have been working with ppoc for years and never had an issue. Checkbook one day decided to suspend my account without any notice. I didn’t realize until 2 weeks later. And they wanted ppoc to contact them if I ever want to get my account back. But PPOC customer service didn’t understand why my account got suspended and why checkbook need them. They refused to do so but they did resent my payments by PayPal. Checkbook literally suspended my account and stopped my payment when their client didn’t have an issue. The customer service representatives are quite stupid. They can never answer my questions right. I’m asking about something they are telling about something else.
November 8, 2023
Unprompted review
Reply from Checkbook
Hi there,
My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. We understand your frustration. There are situations where a recipient’s account could be suspended for any number of reasons. In these situations our goal is to ensure that we are not exposing our clients to any risks before re-enabling the account.
Your account was flagged by our system. In most cases, just like in yours, it’s a simple precaution due to financial regulations and all we need is some additional information. Once you provided the requested information and the sender confirmed we were able to reinstate your account.
We apologize for the inconvenience that this caused you. While this may not have been an ideal experience, I hope you understand our ultimate goal is to ensure the safety and success of our senders and recipients payments.
If you have any questions, or if we can ever do anything for you, please do not hesitate to reach out to us at support@checkbook.io and we will be happy to assist you.
Best regards,
Eden P.
Great customer service
Had some issues with the wrong account number, Rose was super helpful and extremely fast responding to my needs and helping me trouble shoot the problem.
September 28, 2023
Unprompted review
Reply from Checkbook
Hi Jim,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you got a quick resolution to your request.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
I worked with Frank
I worked with Frank, the customer service representative on Chat. He was very friendly and helpful and helped me to solve my inability to send an invoice even though I completed all the required tasks in order to send an invoice. Thank You Frank! It was a pleasure to work with you!
September 15, 2023
Unprompted review
Reply from Checkbook
Hi Terri,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you had a great experience with us and that your issue was quickly resolved.
If you have any other questions, please do not hesitate to contact us at support@checkbook.io and we'll be happy to assist you further.
Kind regards,
Genna T.
Frank was a great help!
September 14, 2023
Unprompted review
Reply from Checkbook
Hi Arden,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're very happy that your issue was resolved quickly and effectively.
If you have any other questions in the future, please contact us at support@checkbook.io.
Kind regards,
Genna T.
I got a quick response from a live…
I got a quick response from a live agent for a limit increase.
August 29, 2023
Unprompted review
Reply from Checkbook
Hi Jimmy,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you got a quick resolution to your request.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Genna T.
Inconsistent direct checks
Note: Nice try but deflection and lack of accountability don’t look good on your company……after my post Checkbook IO attempted to have my review removed. Didn’t work guys. If only you were as fast with them direct check errors.
Do not use them for large direct check bundles. They seem to have a issue with this feature.
I work for the university I am mentioning. I fully understand how deposits work. When it time for checkbook io to issue refunds on behalf on my college they have issues. My review is not the first to comment on this inconsistency.
Is it intentional holding of the money? Let’s hope not. At best it’s a technical issue that has Persisted at least over the last year without any real changes on the end of checkbook io.
We have several thousand students who are very upset because they depend on that money to get by.
( they also assured accounting the issues would be fixed yesterday and was not)
My university uses them as a way to deposit student refunds. This is the second time in a month these payments where not sent out properly. It’s very frustrating as the accounts department at the college and the team here seem to take several days to weeks to sort it out.
In response to the response to my review. Of course you don’t dictate when my college sends out payment. However as they use your service the responsibility of successfully issuing these payment falls on your company and software. 20,000 student plus have been repeatedly delayed in receiving payments issued via the digital check. I have communications from my school explaining the issues. Deflection does look good on a corporation.
August 23, 2023
Unprompted review
Reply from Checkbook
Hello Tawnie,
My name is Genna and I'm a member of the Customer Support team here at Checkbook. Thank you for taking the time to share your feedback with us.
While I completely understand your frustration in this situation, we do not decide when payments are sent to students. As soon as your payment sender issues a payment it is processed immediately. If you are having any difficulty with a payment, please email us at support@checkbook.io and we will be happy to guide you on the best course of action to deposit your payment. Or, If you are on the deposit screen of your payment, there is a blue chat icon in the bottom right hand corner that you can use to chat with a live Checkbook Support Agent Monday through Friday, 8am to 8pm est. They will be able to guide you on how to deposit your payment if you are experiencing any difficulty.
Kind regards,
Genna T.
View my past payments
I was having trouble viewing my past payments. Rose was so kind to help me and showed me how to view them. Thank you for all your time and help.
R. Rodriguez
August 23, 2023
Unprompted review
Reply from Checkbook
Hi Rafi,
My name is Genna and I'm a member of the Customer Support team. Thank you for taking the time and sharing your feedback with us. We appreciate it and happy that you had a great experience.
If you have any other questions in the future, please do not hesitate to reach out to us at support@checkbook.io.
Kind regards,
Genna T.
If I could give this company a zero
If I could give this company a zero, I would. I rented a week of vacation through Redweek.com and checkbook.io is the company they use to distribute payments. They deposited my money into the wrong account at the wrong bank. Almost $3000 gone. Communication with checkbook.io has been atrocious. There is no one to actually speak to. They say they don't have that capability yet. What kind of business is this. They said they sent a Letter of Intent to the bank where my money was deposited. When I asked for the content of the letter, I was told that they can't provide that information unless it is the insurance company for the person who was defrauded. It has been a month and a half and I am still waiting for a resolution to my situation. They also said they were not allowed to give me their physical address. It's in San Mateo, CA, by the way. I found it on the web. Why can't they give me a physical address? This is all very shady to me. If they resolve my issue, I will certainly give them credit, but so far I don't have much confidence in this company. I would not recommend using them.
August 7, 2023
Unprompted review
Reply from Checkbook
Hi Robert,
My name is Genna and I’m a member of the Customer Support team. Thank you for taking the time to leave us a review.
In regards to this situation your account was compromised by factors outside of Checkbook. While we offer MFA, you must enable it. As a payment processor, we may not take responsibility for security breaches on the recipient side, especially when they are preventable by enabling certain security controls we offer.
Regarding the funds being sent to the wrong bank account, we transfer funds to the bank account that is added by the recipient, i.e. we follow instructions. It’s the account holder's responsibility to keep their account secure. In this case, since the breach was not on our side, we processed the payment per the instructions provided. We may not take responsibility if somebody on your side adds the wrong bank account.
We have gone above and beyond working with you and your bank responding in a timely manner by multiple members of our team, and attempting to locate the funds.
If you have any other questions on this, please feel free to contact us at support@checkbook.io and we’ll be happy to assist you further.
Best regards,
Genna T.
I think it's really good and helpful
I think it's really good and helpful, but I think they charge way too much for sending payments $1/per check is kind of crazy if you think of it. $.50 would be more reasonable for those of us that are sending over $50,000+ in a given month. If they lessened the expense I would give 5 stars. Also people seem to have trouble sometimes with depositing. Some form of support for those people would be very helpful that is easy for them to find.
July 25, 2023
Unprompted review
Reply from Checkbook
Hi Mickayla,
My name is Genna and I'm a member of the Customer Support team. Thank you for your feedback. One of our sales reps will reach out to you to provide you more information about the available plans and pricing.
In regards to support, you and your recipients can reach us through live chat or through email at support@checkbook.io. Feel free to contact us if you have any other questions.
Kind regards,
Genna T.
Frank,
Frank,
Made my overall experience great because he went over and beyond to correct an issue that seemed accomplishable at the time.
July 21, 2023
Unprompted review
Reply from Checkbook
Hi JJ,
My name is Genna and I'm a member of the Customer Support team. Thank you for taking the time to write a review. We are happy that you had a great experience!
If you have any other questions, please do not hesitate to contact us at support@checkbook.io.
Kind regards,
Genna T.
Very helpful
The representative was very nice and helpful. Rose answered my question very quickly and provided the information I needed.
July 11, 2023
Unprompted review
Reply from Checkbook
Hi Laura,
This is Genna and I'm a member of the Customer Support team. Thank you so much for the great review! We are very happy that you had a good experience.
If you have any other questions, please contact us anytime at support@checkbook.io and we'll be happy to assist you.
Kind regards,
Genna T.
Rose was a great help!
Rose was a great help and was fast! She was able to respond to my needs even during 4th of July!
The only reason I rate this a 4 star is because I feel like this should be something that I can do on my end to where I do not need to reach out to customer support.
July 5, 2023
Unprompted review
Reply from Checkbook
Hi Vivian,
My name is Genna and I'm a member of the Customer Support team. Thank you for your review and your feedback. We will definitely take this into consideration to make sure that we continuously provide the best service to our customers.
If you have any other questions, please contact us at support@checkbook.io and we'll be happy to assist.
Kind regards,
Genna T.
Data scammers
No payroll information included with payment. No amount of online assistance made it possible to see any detail regarding the payment. Demanded I link my bank account, and still got nothing. Now they have all my banking info and provide zero services. Will have to change my log in information and inform my clients that I will no longer accept payments through checkbook. Data scammers is all they are.
Update - checkbook reached out and stated that the details would be coming, that the check deposit was still too fresh. It was deposited 24 days ago.... Guess I'll stick to my assessment for now.
July 4, 2023
Unprompted review
Reply from Checkbook
Hello cmbdiesel,
My name is John Corotis and I’m a member of the Customer Support Team here at Checkbook.
If you received a payment through Checkbook and linked your bank account it is likely that your payment is currently in process to your bank account. I can promise if you contact us at support@checkbook.io you will receive prompt service from our team.
Thank you for taking the time to leave a review, cmbdiesel.
Warm regards,
John Corotis
support@checkbook.io
Live chat was very helpful!
June 30, 2023
Unprompted review
Reply from Checkbook
Hi Laurie,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for writing a review, we greatly appreciate it.
If you have any other questions, please don't hesitate to contact us at support@checkbook.io.
Kind regards,
Genna T.
thank you Frank for your help
I received some help from Frank thank you so much, He was very helpful
I have been receiving checks for around 2 years without any problem
I'm so happy with the company
June 29, 2023
Unprompted review
Reply from Checkbook
Hi Sury,
My name is Genna and I'm a member of the Customer Support team. I'm so happy you had a great experience with our team and Checkbook. Thank you for letting us know.
If you need anything else, please feel free to contact us again at support@checkbook.io.
Kind regards,
Genna T.
Thanks Frank!
Frank was able to quickly and easily address all of my questions and tasks that I needed to complete. It was a personable experience (even through a chat feature) and I was very satisfied. Thanks Frank!
June 23, 2023
Unprompted review
Reply from Checkbook
Hi Rachael,
This is Genna and I'm a member of the Customer Support team. Thank you kindly for taking the time to write a review about your experience. We are happy that you had a great experience.
In case you have any other questions, please feel free to contact us again at support@checkbook.io.
Kind regards,
Genna T.
Great customer service
Great customer service makes a world of difference thank you.
June 23, 2023
Unprompted review
Reply from Checkbook
Hi Jillian,
My name is Genna and I'm a member of the Customer Support team. Thank you for your review! We're happy that you had an excellent experience with Checkbook and we could assist you.
If you have any questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Warmest regards,
Genna T.
Frank was great to work with
Frank was great to work with. He took the time to troubleshoot my issue and was able to help me out. The notary company that I was waiting for payment from wouldn't help me at all and Frank was able to solve my problems in less than 10 minutes. Class act!!!
June 8, 2023
Unprompted review
Reply from Checkbook
Hi James,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for taking the time and writing such a great review! We're happy that you had an excellent experience with Checkbook.
If you have any questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Warmest regards,
Genna T.
The customer service has been…
The customer service has been phenomenal!
June 2, 2023
Unprompted review
Reply from Checkbook
Hi Timothy,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for leaving a review. We are so happy that you had a great experience with Checkbook.
If you have any questions in the future, please don't hesitate to reach out to us at support@checkbook.io.
Warmest regards,
Genna T.
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