Setting up for receiving funds to my bank was straightforrward and quick, however, I had difficulty figuring out how to print a check...I could see the check details, it said the status was "unpaid",... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My company is a vendor that recently received a payment from a Checkbook Inc Client. I had to reach out to support because we had a few questions. I was helped by Bianca Cayetano and she was so incred... See more
Company replied
The payout from the company (that sends the into to Checkbook.ioO) was delayed, but once that was sorted out, the Checkbook.io folks were very responsive and prompt with their replies to my email; and... See more
Company replied
GREAT communication! Bianca was SUPER NICE and VERY helpful! She always answered my questions very quickly! Couldn't have asked for better people to work with! Thanks SO MUCH to everyone! Shawn.... See more
Company replied
Company details
Written by the company
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contact info
United States
- checkbook.io
3.3
Average
185 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Best Customer Service Ever!!!
W. Cooley is the best he's professional and knowledgeable about the product. Very understanding and listens to what the customer is really looking for. Ask all the right questions. He just made me feel that he wasn't in it for the money or to make a sale but really cared about my company. If I could get him away from Checkbooks I would hire him in a heartbeat. W. Cooley us the real definition of Great CustomervService.
May 26, 2023
Unprompted review
Reply from Checkbook
Hi La Shawnda,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for taking the time to write such a great review. We're happy that you had a wonderful experience with our team member.
If you have any questions in the future, please reach out anytime to support@checkbook.io and we'll be happy to assist.
Warmest regards,
Genna T.
Agent was quick to assist and sounded…
Agent was quick to assist and sounded friendly
May 25, 2023
Unprompted review
Reply from Checkbook
Hi Emeland,
My name is John and I'm a member of the Customer Support team. Thank you kindly for taking the time to write us a review! We appreciate it. We are happy that you had a great experience with us.
If you have any other questions in the future, please do not hesitate to reach out to us at support@checkbook.io and we're happy to assist you.
Warmest regards,
John C.
Batch payments made (really) easy
I needed to pay 150 people for a large project. Charlie from Sales and John from Support made starting up and getting our people paid seamless. We were able to email everyone a secure link where they entered their own direct deposit info. We're very happy with how things turned out and so are our contractors.
May 23, 2023
Unprompted review
Reply from Checkbook
Hi Joe,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for taking the time to write us a great review, we appreciate it. We are happy to hear that you had a good experience with us.
If you need assistance in the future, please do not hesitate to reach out again at support@checkbook.io and we'll be happy to help.
Warmest regards,
Genna T.
Awesome support!
Awesome support!! I love using this only had one thing go wrong and it was on my end but Genna helped me and was very professional and patient!
May 22, 2023
Unprompted review
Reply from Checkbook
Hi Tommi,
My name is John and I'm a member of the Customer Support team. Thank you so much for taking the time and write a positive review! We are happy that you had a great experience.
Please do not hesitate to reach out to us again at support@checkbook.io if you have any questions in the future. We are happy to assist.
Warmest regards,
John C.
I had an issue with my accounts and…
I had an issue with my accounts and Frank was able to help!
May 22, 2023
Unprompted review
Reply from Checkbook
Hi Krystal,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for taking the time to write us a great review, we appreciate it.
If you need assistance in the future, please do not hesitate to reach out again at support@checkbook.io and we'll be happy to help.
Warmest regards,
Genna T.
The mobile version does not work at…
The mobile version does not work at all, I have tried in every browser and even requested desktop site, it doesn’t do it. Terrible user quality
May 19, 2023
Unprompted review
Reply from Checkbook
Hi Tom,
My name is Genna, a member of the Customer Support team at Checkbook. Thank you for your feedback. I am sorry you had a difficult experience with our website, please contact us at support@checkbook.io and we are happy to walk you through the steps and assist you with any issues you might encounter.
Warmest regards,
Genna T.
Hayley was very patient with me and…
Hayley was very patient with me and helped me solve a problem that was my oversight. Thank you for employing such a patient person😊
May 19, 2023
Unprompted review
Reply from Checkbook
Hi Zoey,
My name is Genna, a member of the Customer Support team at Checkbook. Thank you for the great review! We are so glad that you had a positive experience and your problem was resolved quickly and effectively.
If we can assist you with anything else in the future, please do not hesitate to reach out again to support@checkbook.io.
Warmest regards,
Genna T.
Excellent service and excellent…
Excellent service and excellent customer service.
I couldn't ask for more.
May 19, 2023
Unprompted review
Reply from Checkbook
Hi Luis,
My name is Genna, a member of the Customer Support team at Checkbook. Thank you so much for taking the time and write a great review! We’re happy that you had a positive experience with our team and we’re always happy to assist!
Please do not hesitate to reach out to support@checkbook.io in case you need anything else.
Warmest regards,
Genna T.
Reply from Checkbook
Hi Jules,
My name is Genna and I'm a member of the Customer Support team at Checkbook. Thank you for taking the time to write us a review! We are happy that you had a great experience and your issue was resolved quickly.
Please reach out again in case you have any other questions or concerns to support@checkbook.io and we'll be happy to assist you.
Warmest regards,
Genna T.
Awesome Customer Service
So far I am very pleased with the experience. I will get back with a more in depth review when my business is concluded.
May 8, 2023
Unprompted review
Reply from Checkbook
Hi William,
My name is Genna, a member of the Customer Support team at Checkbook. Thank you for the great review! It’s great to hear that you had a positive experience with us and that your problem was resolved quickly.
We are always here to assist you as your business is developing so please do not hesitate to reach out at support@checkbook.io anytime.
Warmest regards,
Genna T.
Excellent Business Partnership
Our company has had the pleasure of working with Checkbook for several years now, and we can confidently say that our partnership has been a huge success.
One of the most important aspects of any business partnership is having a shared vision. We have a clear understanding of our business goals and objectives, and we work together to achieve them. Communications with our payment partner are personal yet professional. The staff at Checkbook ensures that we are both on the same page and help make decisions based on what is best for our business.
Another key component of our partnership is our complementary skills. When a beneficiary has a payment dispute, we can rely on Checkbook to resolve the issue quickly and competently. This allows us to divide responsibilities based on our strengths and work together more efficiently. We have a clear understanding of each other's roles and responsibilities within the Fintech space. This ensures that we are both working towards the same goals and that there is no confusion or duplication of efforts.
Most importantly, our partnership is built on a foundation of trust and respect. We value each other's opinions and expertise, and we never make decisions without consulting each other first. We are also open and honest with each other, even when it comes to difficult conversations. This has created a sense of trust and mutual respect that has helped us navigate challenges and achieve success together.
Overall, our successful business partnership is the result of a shared vision, complementary skills, clear roles and responsibilities, and a foundation of trust and respect. I am grateful for my partnership and look forward to continuing to work together to achieve our business goals.
April 25, 2023
Unprompted review
Reply from Checkbook
Hi Ben,
My name is Genna, a member of the Customer Support team at Checkbook. Thank you for taking the time to write such a detailed and positive review and for being a loyal customer.
We are happy you had a great experience working with us and we are happy to assist you anytime. Please do not hesitate to reach out whenever you need anything else to support@checkbook.io.
Warmest regards,
Genna T.
Prompt service
April 7, 2023
Unprompted review
Reply from Checkbook
Thank you for your review, Elicia! We greatly appreciate the kind words. We try our best to provide high quality support for our clients. If we can ever do anything for you, please reach out to us at support@checkbook.io and we’ll be here for you.
Warm regards,
John Corotis
Customer service was very helpful with…
Customer service was very helpful with my problem !
April 6, 2023
Unprompted review
Reply from Checkbook
Thank you for your review, Sabrina! We greatly appreciate the kind words. We try our best to provide high quality support for our clients. If we can ever do anything for you, please reach out to us at support@checkbook.io and we’ll be here for you.
Warm regards,
John Corotis
This has been a life saver
This has been a life saver. I love that you can choose to deposit on the card or add a bank account to it to send to. Once it is set up it is super easy to use.
April 6, 2023
Unprompted review
Reply from Checkbook
Hello Aaron,
Thank you for your review! We greatly appreciate the kind words. We try our best to provide high quality support for our clients. If we can ever do anything for you, please reach out to us at support@checkbook.io and we’ll be here for you.
Warm regards,
John Corotis
They do not reply to chats
They do not reply to chats. When and if they ever reply to your email they never answer the question. Pitiful customer service!
September 20, 2022
Unprompted review
Reply from Checkbook
Hello Julie,
My name is John Corotis and I’m a member of the Customer Support Team here at Checkbook.
I am sorry you have not had a great experience with our Customer Support Team. We strive to provide the best customer support we can. We recently upgraded our support ticketing system, so if you reach out to us at support@checkbook.io I promise to help you the best I can.
Thank you for taking the time to leave a review.
Warm regards,
John Corotis
support@checkbook.io
This is the worst company ever
This is the worst company ever. They suspended my account in which I pay rent with and haven’t responded to me in a week. There is no way nobody is available to help for a whole week. This is ridiculous
August 6, 2022
Unprompted review
Reply from Checkbook
Hello Jordan,
My name is John Corotis and I’m a member of the Customer Support Team here at Checkbook.
I am sorry you did not have a response from the team for a week. That should not be happening. The reason why your account was suspended is because your billing charges keep rejecting every month. I can promise you if you contact us at support@checkbook.io you will receive prompt service from our team.
Thank you for taking the time to leave a review, Jordan.
Warm regards,
John Corotis
support@checkbook.io
Nearly 3 years and in totally satisfied!
I’ve been using this service for almost 3 years as a recipient and for almost two years as a sender for the company I work for. I haven’t had any issues. The only problems my customers have faced are user error: payment emails going to spam, entering information incorrectly, etc. The customer service has been excellent, too. It seems the majority of these bad reviews are surrounding one person's issue. Not really a fair look at the service as a whole.
July 8, 2022
Unprompted review
Reply from Checkbook
Hello Nicole,
My name is John Corotis and I’m a member of the Customer Support Team here at Checkbook.
Thank you for your review. We greatly appreciate the praise. We try our best to provide high quality customer support for our clients. If we can ever do anything for you, please reach out to us at support@checkbook.io and we’ll be here for you.
Warm regards,
John Corotis
BS excuses and constant delays in receiving money
My customer has paid me using these guys, I'm a contractor, on 4 occasions now. Each time it's taken longer for the money to be deposited toy bank account. The last time it took two weeks from date of check being sent. Was advised it was a "glitch" in the system they had to fix and hoped to have payment to me that day, then took 4 days to see it still. This time I was given a date of May 27 for funds to hit my account. I just looked to see that it has now been pushed back to June 1st now. Still waiting for the excuse as to why this is happening yet again. Tried calling the number given on the multiple other complaints here on this site and the phone rings and ends with an answering machine that doesn't even state that the number/line belongs to Checkbook IO. I'm about to contact a lawyer about this as these delays are keeping me from recouping money spent on material as well as labor from jobs completed.
May 25, 2022
Unprompted review
Reply from Checkbook
Hello Stephen,
My name is John Corotis and I’m a member of the Customer Support Team here at Checkbook.
I want to apologize for the experiences you’ve had with payments taking longer than expected to deposit and not being able to get in contact with us.
If you email us at support@checkbook.io I can promise that you will receive prompt service and answers to any questions regarding your payments and settlement delays that you might have.
Thank you for taking the time to leave a review, and if we can ever do anything for you please let us know.
Warm regards,
John Corotis
support@checkbook.io
NOT Secure
Absolutely the worst company I've worked with in a long time. I used their services for payments of commissions earned by my subcontractors. Well apparently the funds went missing between Checkbook.io and my contractors account. They accept zero responsibility saying the account was hacked and account numbers were changed? Shouldn't they have security measures in place to prevent funds this large being taken? Read their fine print which they claim releases them from any liability of missing funds. Well who else would be at fault. I wish I knew this could happen before I used their service. I thought the funds would securely be delivered to the vendors I paid but now I am being told that they are most of the time but there are instances where it can be redirected. Apparently it doesn't happen often but I'm not the first case and I won't be the last.
February 16, 2022
Unprompted review
Reply from Checkbook
Checkbook fully understands and shares your frustration. Unfortunately, your agent's private email was externally compromised, separately and outside of Checkbook. No compromise occurred on our side. Checkbook T&C conditions clearly state that Checkbook will not be responsible for accounts compromised on sites external to Checkbook. Yet, our staff went above and beyond to assist in attempting to recover your agent's funds, including the leveraging of our bank resources.
Scam Company dont use them
December 14, 2021
Unprompted review
Reply from Checkbook
Hello Joe,
My name is John Corotis and I’m a member of the Customer Support Team here at Checkbook.
I can assure you we are not a scam. If you ever have any questions or if we can do anything for you please email us at suport@checkbook.io
Thank you for taking the time to leave a review, and if we can ever do anything for you please let us know.
Warm regards,
John Corotis
support@checkbook.io
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