checoltd.co.uk Reviews 78

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I love my new wardrobe. The driver was amazing, he also helped me bringing up the boxes into my flat and checked the mirror was in perfect condition. I only find a little bit hard to follow the instr... See more

Rated 5 out of 5 stars

I'm happy with my wardrobe, looks great. Of course The quality of the furniture these days is not the best, but the price matches the quality. The driver was amazing, he also checked the mirror was... See more

Rated 1 out of 5 stars

Everything went wrong from missing items on delivery and the product quality being poor. The wardrobe was falling apart same day it got assembled. The back panel fell off and the sides are already chi... See more

Rated 5 out of 5 stars

Wow! Amazing service from start to finish. Website was easy to navigate and I found what I wanted pretty much straight away. I ordered the 150cm 'VISTA I' Sliding Door Wardrobe White With Mirror and D... See more

Company details

  1. Furniture Store

Written by the company

Checo LTD is a Leeds based business specifying in garden wooden gazebos, garden furniture and home furniture. Wide range of sliding door wardrobes in stock. We offer a reliable service and fast delivery times.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

78 reviews

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Rated 5 out of 5 stars

My experience with Checo was amazing

My experience with Checo was amazing . The customer service was great, they delivered my wardrobe on time. The delivery driver was really kind and helpful. The quality of the wardrobe is excellent, will buy from the company again.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

CHECO furniture store in Leeds

After ordering, the delivery date was changed - due to the place of delivery was a 'new build' and does not show on a map yet! The seller kept me well informed. They were very polite and apologetic - even though it was not their fault! Delivery driver lovely too, insisted on opening package to check nothing was broken!

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered a wardrobe, but needed to cancel the order a couple of days later. I contacted Checo Ltd and they immediately cancelled the order and refunded me my money.
I will certainly look to use this company in the future, great customer service.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Order a sliding door wardrobe, quick delivery kept informed throughout Quality wardrobe easy to assemble, solid build, no damage to any of the pieces. Will definitely use this company again

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Very very happy

Very very happy, was kept informed regarding the delivery and the delivery driver was ever so polite and professional. No issues with the wardrobe I bought from them, great value for money

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Love my new wardrobe

Love my new wardrobe! The quality is really good. When I enquired on the status of my order, the team responded within the same day, and I had great communication up until delivery.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Early delivery and verry friendly delivery driver who also checked to make sure everything was OK. Absolutely amazing customer services and very easy to assemble. Thanks.

January 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer Services

Great customer Services, very nice to talk to over the phone. Delivery as arranged. Thank you a job well done!!!

December 21, 2022
Unprompted review
Rated 3 out of 5 stars

Room for improvement

When the gazebo was delivered, there was one poor man who had to dismantle a massive crate as there was no equipment to deliver it safely.

One third of the wood was split and made it very difficult to build. The wood had lots of knots in it making it impossible for some of the screws to work.

The instructions were very clear and each bag of screws had key codes so you knew what to use each step.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great product with Great service

Bought a 4m x 4m gazebo 2 years ago which is absolutely beautiful.

Our builder did a terrible job with the roof shingles (he was cheap!!) And unfortunately some of them came off last year.

I contacted Checo via sms and they were super helpful! Arranged for new tiles to come next day.

Would not hesitate to order from them again!

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

I am surprised by the negative feedback…

I am surprised by the negative feedback about this company that I'm seeing here, my experience with Checo was nothing but delightful. I bought a children's bed and I have no complaints, the delivery was smooth, the bed itself is top quality and I also contacted their customer sevice with some questions and they were really helpful. I can absolutely recommend them. 5 stars!

July 14, 2022
Unprompted review
Rated 1 out of 5 stars

Waste of money, do not buy

Paid nearly £700 for one of their bunks beds which to be fair looked gorgeous and modern but started breaking piece by piece almost immediately, started with the stairs then the bottom bunk then the under bed storage, then more stairs, it's just ridiculous they've clearly used the weakest and cheapest wood around to make these awful quality beds. 100% would never recommend, nor purchase from them again. Having to buy a whole new bed after less than a year because it keeps constantly breaking we fix one thing another thing breaks. Useless.

July 3, 2022
Unprompted review
checoltd.co.uk logo

Reply from checoltd.co.uk

We're sorry to hear about your negative experience with our product. We take quality issues seriously and strive to provide our customers with the highest-quality products possible.

We would like to apologise for any inconvenience or frustration that you have experienced as a result of the issues you encountered with your bunk bed. We understand that a product breaking down soon after purchase can be frustrating, and if we were contacted we would definitely be able to sort it out for you, however we did not find any communication from you prior to this feedback.

We encourage you to reach out to our customer service team so that we can work to address your concerns and find a solution to the issues you've experienced. We stand behind our products and want to ensure that our customers are satisfied with their purchases.

We appreciate your feedback and will take it into consideration as we continue to improve our products and services.

Rated 1 out of 5 stars

I am still chasing a refund from Checo…

I am still chasing a refund from Checo ltd for £349.99 for faulty wardrobes ordered on 22nd July. It is disgusting that a company like this are still trading and have no conscience of customers hard earned money.

October 19, 2020
Unprompted review
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