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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the customer service for being fast, efficient, friendly, and very helpful, often highlighting the exceptional support provided. People find the app easy to use, user-friendly, and appreciate the seamless process of buying and using gift cards, noting the quick cashback and useful features like boosts and reloadable gift cards. However, some people were dissatisfied with certain aspects of the product, particularly issues with gift cards not working, appearing empty, or being invalid for subsequent use. A few other people also felt that communication was poor compared to other financial apps, and some experienced difficulties with gift card limits and unresolved issues, leading to frustration with the support process in those instances.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the prompt,... See more

Application

Reviewers mention positive feedback about the app. Customers praise its ease of use, clear interface, and the... See more

User experience

Consumers find the user experience to be positive, highlighting the app's ease of use and navigation. Many... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Product

Customers had ambiguous experiences with the product. Many reviewers found the gift card purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is easy to use ,very user friendly, buying and using e-gift card at checkout a seamless process (In-store and online). Gonna to spend anyways from weekly groceries to buying gifts or even dro... See more

Company replied

Rated 5 out of 5 stars

The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card... See more

Company replied

Rated 5 out of 5 stars

Came across this app, first day had issue but the team were helpful. Cashback appears straightaway on the app compared to others. Minimum balance of £5 before can withdraw. But look forward to saving,... See more

Rated 5 out of 5 stars

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In th... See more


Company details

  1. Cashback Provider
  2. Payment Service

Written by the company

Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

561 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Builds up without me looking!

Love this app, between the open banking tracking of purchases (like the Trainline) to buying gift cards for things like my weekly shop the cashback adds up without me noticing.

It might seem like a few pence here and there but it's so worth it when the things you're buying anyway are giving you money back.

November 21, 2023
Unprompted review
Rated 4 out of 5 stars

Great app

Great app. Decent rates of cashback and love that you can get cashback through direct spend and not just through purchasing a gift card. The only one small downside is that the gift card purchased isn’t always immediately available so makes spontaneous spending less possible. Hence deducted a star from what would be a full 5 star review

November 19, 2023
Unprompted review
Cheddar logo

Reply from Cheddar

Hi there,

Thank you for your positive review and valuable feedback!

We're glad you're enjoying the app. We're constantly iterating and working to improve the experience, including faster availability of gift cards.

Be sure to check the app for our latest updates as we are always looking to improve!

Rated 5 out of 5 stars

Simple and easy to use and every little counts

So simple to set up and once you get into the routine of it all it is amazing. There are so many gift cards to buy it can change the way you shop significantly. I buy for everyday purchases and as gift cards to easily share with others for presents. I have used this for a year whilst being on a really tight budget and have managed to save enough money to buy my Xmas dinner!

November 19, 2023
Unprompted review
Rated 4 out of 5 stars

Great platform and if you think about…

Great platform and if you think about it, you get cash back just from doing your day to day shopping.
I wish the app allowed users search for company names as currently you can only view categories and you have to scroll through the entire list to see if you can locate a company.

November 18, 2023
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Timea,

Thanks so much for your feedback! We can see this review was from a little while ago, and we're happy to share that company search is now available in the app — so no more endless scrolling! 😊

We’ve also added lots of new features since then, and we’re always working to improve the experience. Really appreciate your support!

Best,

Team Cheddar

Rated 5 out of 5 stars

Transactions automatically logged

Great app, easy to use and you can start saving from day one. Intuitive design means that your bank transactions can be automatically linked to save you money without changing your normal spending.

November 1, 2023
Unprompted review
Rated 3 out of 5 stars

Good Cashback percentage on gift cards

Good Cashback percentage on Tesco voucher. However cheddar was better when you received Cashback at Sainsbury’s, Co-op and Tesco. Now it takes ages to get to £5 (minimum amount to cash out) after I’ve reached this I will probably delete the app if it doesn’t improve

November 14, 2023
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Sophie,

I acknowledge this review is from a while ago but we do really appreciate your feedback. Just to note, the £5 minimum withdrawal is actually one of the lowest in the UK market, and we’re proud to offer instant payouts, great cashback rates, and a growing list of brands and opportunities.

We’d truly love for you to stick with us, and we’re always working to improve the experience. Thanks again for your support so far!

Rated 5 out of 5 stars

Best app!

Quick easy money! Very simple app, some cash back apps over complicate the process but Cheddar couldn’t be more simple! Excellent app- saving me a small fortune on every day items. Quick turnaround for receiving your cash back too.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Cheddar is very easy to use

Cheddar is very easy to use, the automated cash back is just cool!! So far I've also used the Tesco vouchers as well and got my cash back instantly. I even got cash back at MC Donald's. I personally think it's great

November 18, 2023
Unprompted review
Rated 4 out of 5 stars

Should not have to purchase gift card for cashback

Really good but there needs to be more auto cashback offers where you get cash back for using a linked bank card rather than having to purchase gift cards

November 14, 2023
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Numan,

Thanks for the feedback — we totally understand where you're coming from. While gift cards do require that extra step, they allow us to offer more retailer options, better cashback rates, and instant rewards.

That said, we’re always exploring other ways to make earning cashback even easier, so we really appreciate you sharing your thoughts!

Best,

Team Cheddar

Rated 4 out of 5 stars

It’s very easy to use

It’s very easy to use. It’s a shame that the passive cash back is on brands not often used. But it is still worth having

November 17, 2023
Unprompted review
Cheddar logo

Reply from Cheddar

Thanks for your feedback! We're glad you find the app easy to use. Just to clarify — we’ve now replaced the automatic (passive) cashback with a much wider choice of gift cards, offering better rates and instant payouts. This gives users more flexibility and value across a broader range of brands. Appreciate you being with us!

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