While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the customer service for being fast, efficient, friendly, and very helpful, often highlighting the exceptional support provided. People find the app easy to use, user-friendly, and appreciate the seamless process of buying and using gift cards, noting the quick cashback and useful features like boosts and reloadable gift cards. However, some people were dissatisfied with certain aspects of the product, particularly issues with gift cards not working, appearing empty, or being invalid for subsequent use. A few other people also felt that communication was poor compared to other financial apps, and some experienced difficulties with gift card limits and unresolved issues, leading to frustration with the support process in those instances.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the prompt,... See more

Application

Reviewers mention positive feedback about the app. Customers praise its ease of use, clear interface, and the... See more

User experience

Consumers find the user experience to be positive, highlighting the app's ease of use and navigation. Many... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Product

Customers had ambiguous experiences with the product. Many reviewers found the gift card purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is easy to use ,very user friendly, buying and using e-gift card at checkout a seamless process (In-store and online). Gonna to spend anyways from weekly groceries to buying gifts or even dro... See more

Company replied

Rated 5 out of 5 stars

The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card... See more

Company replied

Rated 5 out of 5 stars

Came across this app, first day had issue but the team were helpful. Cashback appears straightaway on the app compared to others. Minimum balance of £5 before can withdraw. But look forward to saving,... See more

Rated 5 out of 5 stars

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In th... See more


Company details

  1. Cashback Provider
  2. Payment Service

Written by the company

Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

561 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Cashback App

Very easy to use app and when I had a small glitch with an M&S gift card the team were very helpful and were able to screenshot the voucher code from their end for me to use .

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing find

Been using for a few weeks now. So easy to use and a good range of shops. Vouchers usually arrive quite quickly and I like being able to gain boosters so I can increase the amount of cashback I earn. Cashing out is very easy once you've saved £5. Have told lots of people about it.
Also customer service is excellent if you ever need to contact them!

March 9, 2026
Unprompted review
Rated 4 out of 5 stars

Best app to get a cash back

Best app to get a cash back. I just wish it would have been easier. I could pay with the card already linked to the app and still get the cash back and not have to go through the process of buying a gift card every time.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Basically free money!

The site is great, it’s basically free money when using it often. Search for everything on there and 9/10 it’s there. Got my wife using it which is great as she does far more shopping than me! I’d just like to add to my point on how great the customer service is from Mustafa who recently helped me refund a gift card that is non refundable. He has stuck with me for a long time and managed to help. Thankyou so much for the outstanding customer service!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great app, great support

Great app, really easy to use and most big brands are on there. Really appreciated Mustafa’s support in getting a refund for me on a card that I couldn’t use.

March 3, 2026
Unprompted review
Rated 3 out of 5 stars

Steak bloody

I picked up a carry out order,
The steak was dripping blood. I ordered medium well.
I unfortunately cannot eat something that bloody.
I order at least once a week and never had any issues in the past. I was going to upload a picture but see where I could.

February 19, 2026
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Kim,

Thanks for your message, but it looks like this review may have been posted on the wrong page.

We’re a UK-based finance app, not a restaurant, so we don’t serve food or take food orders. It seems like this review was intended for a local steakhouse or takeaway.

You may want to double-check the business name and repost it to the correct restaurant so they can address it properly for you.

If you were actually trying to reach our finance app support team about something else, feel free to message us directly and we’ll be happy to help.

Best wishes,

Team Cheddar

Rated 5 out of 5 stars

Use this app all the time

Use this app all the time and I save on my shopping adding the money to my bank account, it soon adds up. Good customer service too. Easy to use, sometimes I buy a gift card as I’m at the till. Love it.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

i never received my points to gain.gg…

i never received my points to gain.gg at all. and they wonder why we all have issues and bad reviews because of their lies, scam, etc

February 8, 2026
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Becky,

Thanks for your review.

We believe this may be intended for a different company, as Cheddar does not operate gain.gg or offer points related to that platform. We’re a UK cashback and gift card app, and we don’t have any connection to gain.gg.

If this was posted in error, we’d really appreciate if you could double check and update or remove the review accordingly. If you were actually trying to reach us about something Cheddar-related, please feel free to contact our support team at support@cheddar.me directly and we’ll be more than happy to help.

Best regards,
Team Cheddar

Rated 5 out of 5 stars

Impressed with this Cashback app

Have been impressed with this Cashback app from the start. It is easy to buy gift cards and I like the ability to be able to top them up, particularly those I use regularly. Cashback is available once the £5 limit is reached which is reasonable and it reaches your bank account quickly. The introduction of the boosts for regular use is welcome too. I have used customer support on a couple of occasions when issues have occurred and they have got back to me quickly and worked to resolve the problem with good communication. All in all would thoroughly recommend this as a way of saving money on popular brands

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Cheddar has been great!

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In this case, I had issues using a purchased gift card at a retailer (retailer's fault), and Cheddar managed to get me a refund on the card in question. Thank you Mustafa for the support and I look forward to continuing to use Cheddar going forward!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Giftcard refund

Many thanks to Mustafa Hussain from the Cheddar team for helping me resolve the gift card refund issue. He was extremely helpful, and the problem was ultimately resolved.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Quick to use, great app and fun to watch the cashback increasing

Most times things that seem to be too good to be true, usually are BUT so far, after 2 months of using Cheddar - though it's cheesy to say - this platform is truly amazing.

Basically, things you'd be buying anyway, eg. Tesco food shop, you buy a gift card first through Cheddar and then they give you instant cashback. You really can claim it back because I have and the money went into my bank account.

It's a few steps more effort than obviously just buying whatever you were going to buy but the savings really add up.

I've had a couple of "boosts" which have given me 4.7% back at Tesco. For those of you not mathematically minded, this means for every £100 on my Tesco shop, I immediately get £4.70 back on the app.

I spend~£125 a week at Tesco so this is £305 back across the year.

A couple of other examples, I was queuing in TXMaxx to buy some clothes. I knew it came to £57. While I was waiting to be served, I bought a gift card from Cheddar for £57. Paid at the till with it. Walked out of the shop with £4.27 in cashback in the app.

Example 2. I bought a gift on Etsy the other day for £27.01 (including the postage). Before paying, I bought a gift card for, yep, £27.01, paid with that at the online checkout, got £1.08 back.

Could you be bothered to do all this for a few pounds here and there?! Depends on your financial situation but it's so little effort (and quite fun seeing the cashback on the app add up) that for me it's a simple yes. Especially when it's things you're buying anyway.

I also use Quidco online which gives cashback but you have to wait several months for that to be tracked and paid out whereas Cheddar is instant.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

My Cheddar experience.

I’ve been using Cheddar for probably about a month or so now and it’s been nothing but good to me. I love how fast and reliable it is and I love how you can use it each week and get an extra tier boost towards your next gift card purchase, increasing how much cash back you’ll earn. And the team are just as amazing at answering any questions you have. I highly recommend this app and will continue to use and recommend to others.

December 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look