Chefpreserve Reviews 192

I purchased a unit in Feb, 2026 but it stopped working after two uses. I reached out to Chefpreserve via email. They apologized and immediately sent me a replacement unit as I did not want a refund. Chefpreserve also sent complimentary glass containers for the inconvenience. Now I am TOTALLY pleased with the unit and Chefpreserve. They were so nice, apologetic and did not hesitate to remedy the situation. And I love the effectiveness of the unit and how it really preserves the freshness of my vegetables and frozen food. I do recommend them. Thanks Chefpreserve!

I love this product and am a little lost without it since it quit working recently. The thing is that they are standing by their 2 year warranty and will be sending me a new one...thank goodness. I love this product and would highly recommend to everyone.

Customer service is bad, I ordered something i already have, so I needed to send it back, so they said they will send me a return label, I waited 3 days and decided to reach out to them, they emailed me back saying send them a video which make no sense to me because nothing was missing or broken, it was in the same bag and box it came in, why did they lead me on, just be honest and straight forward

After one use the vacuum bags wouldn’t seal. This product is absolute junk and do not waste your money. Regardless of what type of food or the size this product failed over and over again!

I love this product. It is so easy to use. No more machines and bags that you have to cut for the right size. I love that the bags come in different sizes that are some easy to use. To me it is the best thing since sliced bread.

We ordered one for Christmas directly from the company and it never arrived as promised. We ordered another from Amazon and it arrived before Christmas and it was given as a gift. The original one arrived well after Christmas and we’ve been fighting with this company to get a refund for this unused, unopened product since early January. We have proof of return to the company and have all the receipts confirming the return. The company won’t issue a refund as promised, even after jumping through all of their hoops for a complicated return shipment. There’s no phone number to call. Now they’ve completely stopped answering our emails, which were all AI generated. What kind of scam is this?

Chef Preserve. I am so very impressed with this company. I placed an order and the next day asked if I could cancel that order. They immediately canceled and issued a full refund back to my credit card. They could teach corporate classes on customer service. This is the kind of service that people appreciate and keeps them coming back. I hope they are very successful. Thank you

Bags don’t stay sealed after only 1 use & 1 hand washing! I put them in the dishwasher because they said that was doable…DON’T DO IT! It ruins the seal completely! I put fresh vegetables in them & put in refrigerator….seal breaks every time! What junk! Don’t make the same mistake I made. Keep your hard earned money!💴

I loved it. then all of a sudden, the vacuum attachment quit working. I have only had it a few months.

I find the bags difficult to seal and once used and washed can't get them to close so haven't been able to reuse

So far so good. I purchased mine thru Amazon with a credit card. My credit card covers what I purchase using it and Amazon also covers what is purchased from them.
I can't find anything on the web site that lets me activate my 2 year warranty.

Customer service is unresponsive. Sent 3 messages through their website and have not received any response. Unreliable.

This is a great concept and I would have loved it if it would have been effective across the board. Like others have said when you get the air out and seal the bag it only takes a day or two for it to leak. But the bigger issue for me was, you cannot put anything in these bags that is soft such as soup or chili Etc, because it sucks right through the hole when you put the machine on it.

Sealer was supposed to arrive in 3 days but 16 days and no package. I ordered 2 sealers at $79. each (with 30 bags) but my card was charged $251.84. I tried to contact them several times but got no response. PURE SCAM!

Terrible product, the vacuum sealer DOES NOT WORK. Your food rottens in three days, the seal does not hold and the bags stink after one use even after washing them. Don’t waste your money , don’t buy anything from this company . Liars it’s all they are! When you contact them to try to return the product or to complain they ignore your messages and do not reply. When you call their number they don’t answer, all you get is a voice message to leave a message which they will never reply to. A TOTAL SCAM

Ordered two devices and neither work. No customer service response and the online phone number is a fake number.

As of 3-17/26, same problem. I still don’t have it. I ordered the product (order C172122573P) on Nov 13th and still don’t have it. I have sent 3 emails asking for response. It’s unsettling being out $79 without an explanation. I am requesting a credit back to my original payment.
Tracey

Like others, I waited a long time for my product. I wasn't upset about that, as it was the holidays and this looked like a great item to give as a gift. My complaint is its performance. It works NOTHING like shown in the advertisement. I was sure to read the directions, followed all the Do's and Don'ts and even had someone else give it a try. It didn't work AT ALL. I'm grateful I didn't order any additional bags or containers. I will be requesting a refund.

The vacuum and bags appear to work as described in the first month. However, I also ordered two set of three glass containers; only one glass container was delivered. Customer Service was ineffective in resolving my issue. Fortunately, PayPal stepped up and offered a partial credit refund.

I loved it for exactly 1 month, then it quit sucking. I could not even help with pushing the air out. 5 times I have asked for my money or a new product. As I write today, I have only had my machine for 2 months, then when you try to get a phone # thy pubulish - 1 888-123-4567 - I guess that they think that we are all fools