Chefs Flavours Reviews 492

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, with many noting that their orders arrived quicker than expected, even for international shipments. People are also very satisfied with the quality of the products, highlighting the excellent flavors and the wide selection available. The overall service, from placing an order to receiving it, is frequently described as outstanding. However, some customers have expressed disappointment regarding the availability of certain flavors, mentioning that some previously ordered items are no longer stocked. A few other people also felt that the taste of some "new and improved" flavors did not match the original recipes, leading to a less satisfying experience.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and speedy... See more

Product

Customers had positive experiences with product, consistently praising the quality and variety. Many... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the superb concentrates and... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and quick service,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always good delivery never ever messed an order up and these guys they give you the bottle tops to make your concentrates useable if you mix by weight and not syringe, unlike other tight fisted vender... See more

Company replied

Rated 5 out of 5 stars

I've tried all the flavours I ordered from you, in the Bogan RDA at 60 watts with a 0.13 single coil and every flavour is spot on (captains custard ,strawberry milkshake bottles, jam roly poly and Ba... See more

Company replied

Rated 5 out of 5 stars

I've been purchasing supplies from Chef's for many years, and they've never disappointed. Always prompt response and delivery of quality products. The other advantage is that they have a great range... See more

Company replied

Rated 5 out of 5 stars

I am a regular Customer & find the service excellent, unlike some retailers and manufactures there are always long dates on the stock so no wasted purchases. The juices are always excellent value... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Electronic Cigarette Store
  3. Vaporizer Store

Written by the company

Flavour concentrates from around the world!


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, no leakes. Cheers 👍

July 2, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks for the 5 stars, Ken!
- Megan

Rated 4 out of 5 stars

Order not received, Customer Services not responding

I have not yet received my parcel after one week with no estimated delivery date. I received an email 6 days ago from DPD with the tracking no.
When I use the DPD tracking page it tells me the parcel is stuck in the depot due to an “unexpected issue in my area”. However, I have seen the DPD van driving around my area and also checked the website for any service disruptions and it says that there are “currently no delays to service throughout our network”. There has been no update now for several days. I sent an email to Chefs Flavours customer service which as yet has been ignored. Not even an acknowledgment.
UPDATE 24/7/24 - Customer services did indeed respond on Monday as per the reply below. Megan was very helpful and apologetic and re-sent the order which I received 2 days later. Hopefully they will address this issue with DPD so that it isn't repeated and we can go back to the impeccable service I had become used to from Chef's Flavours.

July 19, 2024
Unprompted review
Chefs Flavours logo

Reply from Chefs Flavours

Hi Stuart,

Thanks for your feedback. Unfortunately, your original email on Friday landed in our spam folder and was picked up and replied to on Monday morning.
I have arranged for a full re-send to be dispatched to you, and hopefully this will be with you very soon.

If there's anything else we can help with, please let us know :)

Kind regards,
Megan

Rated 5 out of 5 stars

Fast shipping great service

Always fantastic to deal with. Great service super fast shipping international, highly recommended

February 22, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thank you for the great review, Emma!
- Megan

Rated 5 out of 5 stars

Excellent

Been ordering for years, awesome service every time and will keep coming back. Supreme.

July 15, 2024
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Reply from Chefs Flavours

Thanks so much for the great review!
- Megan

Rated 5 out of 5 stars

Chefs are very helpful and I love when…

Chefs are very helpful and I love when they send me a little gift for free with my order highly recommend chefs to anyone thinking of doing ABIT of DIY vape juice.

July 15, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks for your review, David! Happy to hear you had a great experience with us :)
- Megan

Rated 4 out of 5 stars

Ordered

Ordered, paid for and delivered quickly. Perfectly packaged !!

July 2, 2024
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Reply from Chefs Flavours

Thank you, Mark!
- Megan

Rated 5 out of 5 stars

Great shopping experience

I bought TFA Grape juice at very good price. I had to pay import tax to Slovenia but even with this price was good. I love TFA Grape juice aroma and I didn't find it anywhere in EU with shipping to Slovenia

June 17, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks for the 5 stars, Tadej!
- Megan

Rated 5 out of 5 stars

Fast

Fast, accurate and timely delivery

June 14, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thank you, Vlad!
- Megan

Rated 4 out of 5 stars

Sent me a wrong concentrate

Sent me a wrong concentrate, but rectified it and let me keep tje wrong bottle. Good service would recommend to all

June 4, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for your review, Gary! Glad we could resolve that for you :)
- Megan

Rated 5 out of 5 stars

Everything great

Everything great. A good and wide range of flavours. Fast delivery. Good declaration for german customs.

June 11, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for your great review, Kurt!
- Megan

Rated 5 out of 5 stars

Huge choice

Huge choice, great quality flavours, quick delivery, good price.

June 10, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for your 5 star review, Bill!
- Megan

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