Chefs Flavours Reviews 492

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, with many noting that their orders arrived quicker than expected, even for international shipments. People are also very satisfied with the quality of the products, highlighting the excellent flavors and the wide selection available. The overall service, from placing an order to receiving it, is frequently described as outstanding. However, some customers have expressed disappointment regarding the availability of certain flavors, mentioning that some previously ordered items are no longer stocked. A few other people also felt that the taste of some "new and improved" flavors did not match the original recipes, leading to a less satisfying experience.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and speedy... See more

Product

Customers had positive experiences with product, consistently praising the quality and variety. Many... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the superb concentrates and... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and quick service,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always good delivery never ever messed an order up and these guys they give you the bottle tops to make your concentrates useable if you mix by weight and not syringe, unlike other tight fisted vender... See more

Company replied

Rated 5 out of 5 stars

I've tried all the flavours I ordered from you, in the Bogan RDA at 60 watts with a 0.13 single coil and every flavour is spot on (captains custard ,strawberry milkshake bottles, jam roly poly and Ba... See more

Company replied

Rated 5 out of 5 stars

I've been purchasing supplies from Chef's for many years, and they've never disappointed. Always prompt response and delivery of quality products. The other advantage is that they have a great range... See more

Company replied

Rated 5 out of 5 stars

I am a regular Customer & find the service excellent, unlike some retailers and manufactures there are always long dates on the stock so no wasted purchases. The juices are always excellent value... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Electronic Cigarette Store
  3. Vaporizer Store

Written by the company

Flavour concentrates from around the world!


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Chef's Kiss!

There's a huge choice of flavours for DIYers, all at a great price. The delivery is very fast and the inclusion of the squirty tops and lids is very much appreciated!

October 17, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for this great review! Glad to hear you're loving our products :)
- Megan

Rated 3 out of 5 stars

Good selection, not recommended for orders to Germany

I'm a little disappointed that Chefs Flavours isn't set up to ship to Germany, as the order I made was caught up in customs, meaning that I need to spend time going across town to pick it up just to pay the customs fee.

The selection and prices are great, but I can't recommend anyone from Germany orders from Chefs Flavours until they are set up to pre-collect import duties or set up the paperwork in a way that doesn't require you to go in person to the customs office to pay additional duties and collect your package.

Edit: I was charged roughly 2.5x the cost of the order in import tax (45GBP order, plus 120 EUR in import tax), as this was considered a "tobacco/e-cigarette product" after the tax office looked at Chefs Flavours website, despite only ordering flavor concentrates. This is not Chefs Flavours fault, but I really don't recommend anyone from Germany to order and import.

October 4, 2024
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Reply from Chefs Flavours

Hi James,

Thanks for your review. The way that we operate with international customers is designed to ensure that it is as cheap as possible. This means that we remove UK VAT tax on the products, therefore you only need to pay the import duties for your own country.

If you have any further questions, please don't hesitate to get in touch with us by dropping an email to info@chefsflavours.co.uk

- Megan

Rated 5 out of 5 stars

Everything perfect

Everything perfect. Only inconvenience is to pay taxes outside of UK :)

October 7, 2024
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Reply from Chefs Flavours

Thanks so much for your review! We remove UK tax on our products for international customers so that you only need to pay taxes in your country. It's the best way to keep costs down for international customers after Brexit.
- Megan

Rated 5 out of 5 stars

Great

Great, super speedy service.
Perfect products.

October 11, 2024
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Reply from Chefs Flavours

Thanks so much, Debra!
- Megan

Rated 5 out of 5 stars

Good experience all round

Very reasonable in price. Informative and has my favourite flavour. Delivery is very efficient to

September 25, 2024
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Reply from Chefs Flavours

Thanks for the 5 star review, Mark!
- Megan

Rated 5 out of 5 stars

Good prices

Good prices, extensive stock and fast delivery

September 26, 2024
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Reply from Chefs Flavours

Thank you very much, Dan!
- Megan

Rated 2 out of 5 stars

It's still in Brussel at the douane..

It's still in Brussel at the douane... Since Thursday.

October 1, 2024
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Reply from Chefs Flavours

Hi Geoffrey,

Thanks for your review! Parcels can take up to 3 weeks to be assessed by customs officials, and unfortunately there's nothing we can do to expedite their process. However, I have just checked on your tracking and the parcel has been released just this morning!

Hopefully it will arrive with you very soon.

Kind regards,
Megan

Rated 5 out of 5 stars

Fast delivery

Fast delivery. like the diy bottles of flavours. there is a big selection to choose from.

September 16, 2024
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Reply from Chefs Flavours

Thanks so much for the 5 stars, Ian!
- Megan

Rated 4 out of 5 stars

Tickle me pink is the best aroma.

Tickle me pink is the best aroma I've tried so far in my life. I've been using it for about 5-6 years, but I can't get tired of it. Unfortunately, it is no longer sold in Hungary, so I am forced to order it from England.

Two years ago, when I received the newsletter that Chefs Flavours was closing, I bought all the existing pieces in Hungary. I was happy when the webshop reopened and you can order to Budapest. I have the feeling that they diluted the aroma, because in the past 10% was enough for the base, but now you need 20% to achieve the old taste.

September 17, 2024
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Reply from Chefs Flavours

Thanks so much for your review, Gabor! Our recipes have been reformulated rather than diluted and highlighted as 'new & improved' on our website.
We're glad to hear you've been loving Tickle Me Pink!
- Megan

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great value, and really good taste, well done Lewis glad you are doing well. Reg

September 9, 2024
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Reply from Chefs Flavours

Thanks for your 5 star review!
- Megan

Rated 5 out of 5 stars

Very Fast delivery

Very Fast delivery, all in stock.

September 5, 2024
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Reply from Chefs Flavours

Thanks so much for the 5 stars, Jules!
- Megan

Rated 5 out of 5 stars

Best

Best Service and products

August 28, 2024
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Reply from Chefs Flavours

Thanks for the 5 stars, Sorin!
- Megan

Rated 5 out of 5 stars

The best prices for flavoring…

The best prices for flavoring concentrates throughout Europe, even including customs duties.
I order for the second year in a row.
Quality, delivery, payment - everything is good.

August 27, 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for your review! Happy to hear you've had a great experience with us.
- Megan

Rated 2 out of 5 stars

I write this being a long time customer…

I write this being a long time customer who remembers before they where brought out by dark star. I don't think the selection is as good as it once was and the prices have definitely gone up. If ordering on mobile it is a pain as everytime you add something to basket it takes you back to page one of your search which is rather annoying if like me you like to scroll through and get ideas as you go. Also back in the day you would get the little droppers on bottles as standard, then dark star started doing them separate which while a bit annoying was workable. Now you don't even get the dropper nozzles included. Think it's time for me to start looking elsewhere.

August 27, 2024
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Reply from Chefs Flavours

Thanks for your feedback, Sam - we'll definitely take a look at the mobile site. Customer feedback helps us to keep improving, so it's very useful to hear!
Regarding prices, we have held off on increasing prices as long as possible but due to rising costs, they have gone up a little earlier in the year.
Our 30mls still come with dropper caps as standard, and our 250ml Bottle Shots always get caps as well! If they're ever forgotten from an order, just drop us an email and we'll resolve it asap. We have made them available on the website so that customers can purchase extra if they'd like.

I hope that helps - if you have any further questions or feedback, please drop us an email at info@chefsflavours.co.uk

Kind regards,
Megan

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