Ordered an item which not every where stocks so pleased they still had some. Had a nightmare with delivery with royal mail and the staff here have been super helpful even sending another item befor... See more
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Great choices, great prices, super fast delivery - highly recommend Chelford Farm Services. We had an issue with a recently purchased product and this was resolved via Georgia in custom services ver... See more
Company replied
Love this company! Purchased from their online store many times, most recently, some horse rugs for winter. Chelford had a good range of sizes in stock and at very competitive prices. Always a quick d... See more
They offer a price promise for an identica literm on a competitors site. When you ask Chelford Farm Supplies for this they have no intention of matching. Total fib. Just had a reply today some two m... See more
Company replied
Company details
- Equestrian Store
- also in
- Farm Equipment Supplier
- Lawn Mower Repair Service
- Lawn Mower Store
- Outdoor Clothing and Equipment Shop
- Tack Shop
Written by the company
Chelford Farm Supplies is a family-owned business based in the heart of Cheshire, supplying products from top Equestrian, Agricultural and Machinery brands to customers all across the UK. Our Horse and Country department has a large selection of the best equestrian and country clothing and footwear brands, including Ariat, Pikeur, Horseware, Fairfax & Favor, Dubarry, LeMieux, Hunter and Barbour. We have an on-site Feed Warehouse which stocks a huge range of Horse Feed brands, including TopSpec, Baileys, Equerry, Spillers and many more. Our Farm Shop stocks the very best Animal Health products at the best prices, including Animal Medicines and Wormers, as well as Feed and Supplements such as Rumenco Mineral Buckets. The Farm Shop also stocks a fantastic selection of Country Clothing, Safety and Work Wear, such as Hoggs of Fife, Alan Paine, Buckler and Redback Bobcat Boots. The Machinery Department at Chelford Farm Supplies is a leading UK dealer of Husqvarna and STIHL garden machinery. The range of Machinery in our Workshop is suitable for both domestic and professional users, including Robotic Lawn Mowers, Lawn Mowers, Ride On Mowers, Leaf Blowers, Chainsaws, Strimmers and more! You can also find in this department a selection of PPE and protective clothing, and our in-house expert mechanics are on hand to service and repair your machines on site.
Contact info
Knutsford Road, SK11 9AS, MACCLESFIELD, CHELFORD, United Kingdom
- 01625861588
- internet@chelfordfarmsupplies.co.uk
- chelfordfarmsupplies.co.uk
4.4
Excellent
92 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous company to deal with.
Fabulous company to deal with. I ordered the Ariat pull on riveter workbooks on Monday afternoon and they arrived on Wednesday morning, Georgia Cadman of Chelford farm supplies did an excellent job, immediate dispatch by a professional courier DPD and immediate delivery within 48hours, fantastic job. Really good price for the boots I am really impressed at the price and the service. I would highly recommend them and their business. The boots fit perfectly like a glove.
March 25, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for your fantastic review! We’re absolutely delighted to hear how pleased you were with both the service and your new boots.
It’s great to know your order arrived so quickly and that everything—from dispatch to delivery—met your expectations. Georgia will be thrilled to hear your kind words about her service!
We’re also really pleased that you found the boots to be such a great fit and value for money. Your recommendation means a great deal to us, and we truly appreciate your support.
We look forward to serving you again in the future!
Thank you, CFS
Always a pleasure visiting the store
Always a pleasure visiting the store. Everything you need and extremely helpful, friendly assistance.
March 19, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for your lovely review! We’re delighted to hear that you enjoy visiting our store.
It’s wonderful to know you find everything you need and that our team’s helpful and friendly service makes your experience even better. Your kind words really mean a lot to us.
We look forward to welcoming you back again soon!
Thank you, CFS
Absolutely faultless customer service…
Absolutely faultless customer service and technical know how. Georgia and John were exceptional in helping to resolve my difficulties - lost part and a technical question.
I will definitely purchase from them again and highly recommend the company for swift delivery, excellent customer service and technical knowhow.
Very impressed
March 19, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear that Georgia and John were able to assist you so effectively and resolve everything smoothly.
It means a lot to know you were impressed with both our customer service and technical support. We really appreciate your recommendation and look forward to helping you again in the future!
Thanks again for taking the time to share your experience 😊
Thank you,
CFS
Fantastic Customer Service Agents
Fantastic, personal and real customer service from Georgia, which is a breath of fresh air these days. Without question I'll be using these guys again, the beauty of choosing an independent company is that they have the autonomy to offer a great service. 10 / 10 from Georgia - absolutely perfect.
March 16, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for your kind words! We're thrilled to hear that Georgia provided such fantastic, personal service — she’ll be over the moon with your 10/10 rating 😊
We truly believe in offering a genuine, human touch, so it means a lot that this stood out to you. Your support for an independent business is hugely appreciated, and we’re so glad you felt the difference.
We look forward to helping you again in the future — thanks again for taking the time to share your experience!
Thank you,
CFS
Had a query about delivery on an item…
Had a query about delivery on an item from the equine department spoke to the e-commerce team who replied to my query within minutes of sending my email. Thank you Georgia Cadman for your prompt response to my emails.
February 23, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that your query was handled quickly and efficiently by our e-commerce team. I’ll be sure to pass your kind words on to Georgia – she’ll be thrilled to know her prompt response made a positive difference to your experience.
We truly appreciate your feedback and look forward to helping you again in the future.
Thank you,
CFS
Great service!!
Ordered a pair of boots and got them day after! Fabulous service, great boots and great discount (not related to the review!)
I’ll be buying again 🥰
February 8, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for your lovely review!
We’re thrilled to hear your boots arrived the very next day and that you’re happy with both the quality and the service. It’s always great to know our delivery and offers are hitting the mark 😊
We truly appreciate your support and look forward to helping you again!
Thank you,
CFS
First class customer service.
What an amazing place and the staff are first class. I am not a farmer, builder, fencer etc. etc. just want the odd item or so and I am treated as if I was a regular customer spending hundreds of pounds. ALL the staff are friendly and helpful. Other shops, warehouses, supermarkets etc. need to look at how Chelford Farm Supplies treat all their customers. Well done! Thank You.
February 7, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for such an incredible review.
It genuinely means a lot to hear that you felt so welcome and well looked after. Whether someone is popping in for one small item or stocking up for a large project, we believe every customer deserves the same friendly, helpful service — so it’s wonderful to know that came across.
I’ll be sure to share your kind words with the whole team at Chelford Farm Supplies — they’ll be absolutely delighted.
Thank you again for your support, and we look forward to seeing you next time!
Thank you,
CFS
Really helpful staff
Ordered an item which not every where stocks so pleased they still had some.
Had a nightmare with delivery with royal mail and the staff here have been super helpful even sending another item before recieving the failed delivery/collection one back from royal mail.
I regularly use this shop they always send parcels straight away. My OH and son also like shopping here.
February 4, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for your thoughtful review and for your continued support — it really does mean a lot to us.
We’re so pleased we were able to help, especially with the delivery issues. While problems with couriers are never ideal, we always want to do everything we can to make things right as quickly and smoothly as possible, so we’re glad our team could step in and get a replacement sent out for you.
It’s also wonderful to hear that you, your OH and your son all enjoy shopping with us — that’s exactly the kind of loyalty we’re so grateful for.
Thank you again for taking the time to share your experience. We truly appreciate it and look forward to helping you all again soon!
Thank you,
CFS
Above and Beyond Customer Service
After an absolutely awful experience with Lister and a faulty set of Eclipse clippers, I just want to say the 5 stars is for Chelford Farm Supplies internet customer service, Georgia Cadman has gone above and beyond to resolve this issue.
Although I cannot recommend Lister or the Eclipse Clippers, I can highly recommend Chelford Farm Supplies and will continue to buy from them in the future with confidence.
January 26, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for taking the time to share your experience.
We’re really sorry to hear about the issues you had with the Eclipse clippers, but we’re so pleased that Georgia was able to step in and help get things resolved for you. Our customer service team always aims to go above and beyond, so it’s wonderful to hear that Georgia’s support made a difference.
I’ll be sure to pass your very kind words on to her — she’ll truly appreciate it.
Thank you again for your recommendation and for continuing to place your trust in us. We look forward to helping you again in the future.
Thank you,
CFS
Extremely quick arrival of order and super friendly nice service
I placed an order for a rug for my horse yesterday, at 10.20am and it was at the front door of my office this morning before I could get in at 8.30am so for them to dispatch and it get to me so quickly is an amazing feat.
Before I placed the order I called the number as I had a question and the lady who answered me call (apologies, I did not take her name sadly) was so kind, helpful and happy to help.
There prices are very good compared to other suppliers of equal size and I have purchased from them before and been happy with my order, but this instance I was so impressed I had to write a review.
Will absolutely be coming back to give my business to them in the future and will be likely checking with their site first before other competitors as they're so easy and nice to deal with.
Highly recommend
January 13, 2026
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for such a fantastic and detailed review.
We’re absolutely delighted to hear that your rug arrived so quickly — from placing your order at 10:20am to delivery before 8:30am the next morning is exactly the level of service we aim for, so it’s wonderful to know it made such a positive impression.
It’s also lovely to hear your kind comments about the team member who took your call. We’re sorry you didn’t catch her name, but we’ll be sure to share your feedback with the whole team — they’ll really appreciate it.
Knowing that you choose to check with Chelford Farm Supplies first and plan to return means a great deal to us. We truly value your continued support and recommendation.
Thank you again, and we look forward to helping you (and your horse!) again soon.
Thank you, CFS
Outstanding online delivery.
I ordered some Dubarry boots for my wife on the 22nd of Dec with free delivery. Almost as soon as I placed the order I had an email to say they had been despatched.
The boots arrived the following day and we are absolutely delighted.
Possibly the most organised and speedy online purchase ever made. Excellent service. Thank you.
December 23, 2025
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you so much for your wonderful review!
We’re delighted to hear that your Dubarry boots arrived so quickly — especially at such a busy time of year. Dispatching your order almost immediately and getting it to you the very next day is exactly the level of service we strive for, so it’s fantastic to know you were so pleased.
It’s great to hear your wife is absolutely delighted with them too — that’s the most important thing!
Thank you again for your kind words and for choosing Chelford Farm Supplies. We really appreciate your support and hope to help you again in the future.
Thank you,
CFS
Fake advertising
They offer a price promise for an identica literm on a competitors site. When you ask Chelford Farm Supplies for this they have no intention of matching. Total fib.
Just had a reply today some two months later. Saying that they have certain criteria that has to be matched. These boots were identical on a similar site. Chetford Farm supplies shouldn't offer such a deal if they don't want to honour it!!
December 3, 2025
Unprompted review
Reply from Chelford Farm Supplies
Hi there,
Thank you for your feedback. We’re sorry to hear that you were disappointed with your recent experience regarding our Price Match Promise.
We do regularly match prices for qualifying items and strive to be as competitive as possible. However, as outlined on the Price Match Terms & Conditions page on our website, there are specific exclusions and criteria that must be met for a match to be approved. For example, we are unable to match prices on certain regulated products, items listed on third-party marketplaces like Amazon or eBay, or prices that fall below our cost price.
While it’s rare that we’re unable to offer a match, it can happen when a request doesn’t meet these required conditions. If you'd like to discuss your specific case further, our customer service team would be happy to help.
Thank you,
Chelford Farm Supplies
Poor customer service
Poor customer service. I sent email via their website and through my e-mail account and had no response.
October 21, 2025
Unprompted review
No idea about service
I live 45mins away from Chelford but had to make a one-off visit to the area to collect something for a neighbour. Whilst passing, I popped into the shop and bought two bags of lawnsand. When I opened the first bag a few days later I saw that the sand was damp with large, brick-like clumps. Because there was rain coming and I had to get the sand down, I broke down the clumps and tried as best as I could to spread the sand - not a great job. When I opened the second bag it was also damp. I contacted Chelford and they asked me to send a photo, which I did. They then told me to drive back and they'd change one bag. It was £13 ! why would I drive 1.5hrs and spend £7 on diesel for £13? they refused to do a refund over the phone. Lousy service.
October 22, 2025
Unprompted review
The service i received was exceptional
The service i received was exceptional. They dealt with the repair of goods under warranty both efficiently and promptly having my goods returned to me less than 48 hrs after Ithey were posted off to them. Excellent customer service. Thank you.
September 5, 2025
Unprompted review
strimmer…
strimmer had to take my strimmer back 3 times still broken very rude wont use ever again 120 out of pocket
August 27, 2025
Unprompted review
Reply from Chelford Farm Supplies
Hi Graham,
Thank you for your feedback, and we're sorry to hear about your experience.
We’d like to clarify that our Workshop Team thoroughly assessed your machine when it was returned. They advised that the strimmer was not ideally suited for the type of work it was being used for, which may have contributed to the recurring issues.
On the most recent occasion, we repaired the machine free of charge as a gesture of goodwill. The £120 fee you mentioned relates to a previous repair that was completed and charged accordingly.
We always aim to provide the best service possible, and we regret that you were left dissatisfied. If you’d like to discuss this further, please feel free to contact us directly.
Thank you,
Chelford Farm Supplies.
Great service - thank you for your help.
Ordered a fence energiser to replace one that seemed to be dying. Ordered Sunday morning and the energiser then died on Sunday afternoon so contacted them on Monday to see if I could change delivery to speed it up. Really helpful lady said she would make sure it was dispatched overnight delivery that morning for me.
August 18, 2025
Unprompted review
Excellent value, speedy delivery
I ordered an item on Saturday. They offered the item cheaper than anywhere else.
It arrived free delivery by DPD the next day...Sunday afternoon.
Great value for money, excellent organisation.
July 19, 2025
Unprompted review
‼️DISGUSTING STAFF SERVICE‼️‼️
My husband brought in a lawn edger to the machinery department at Chelford and was met with extremely rude and unprofessional behaviour by the staff. He simply inquired about the possibility of repairing or inspecting the lawn edger, but their response was that they did not perform such services and that it could potentially originate from China. They refused to even examine the lawn edger, displaying extreme rudeness and lack of courtesy.
My husband also brought in his chainsaw for a service which they were willing to take a look at. However, they continued to laugh at him while they were in the back of the shop.
Another customer intervened and expressed their extreme dissatisfaction with the staff’s behaviour.
We have been loyal customers of this shop for many years, and this is how they treat our there loyal customers. It is utterly disgusting and disrespectful. ‼️
July 15, 2025
Unprompted review
Great company, shame about the website
Great company, shame their website doesn't reflect this. If you ever do an order incorrectly and try to re-order don't bother, it'll simply say the item you ordered moments before doesn't exist on their site. This has happened to me twice now. Very frustrating and loosing out on business as a result
June 28, 2025
Unprompted review
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