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Chelsea Supplies Reviews 

3,219
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the remarkably quick and efficient delivery, often noting polite and helpful drivers, alongside the high quality and excellent finish of the typically well-packaged products. The ordering process was easy and straightforward, with clear communication and helpful staff ensuring positive service. However, some customers noted significant delivery problems, including unexpected delays and poor communication, and felt customer service was unresponsive, with unfulfilled promises or difficulties resolving issues. Additionally, some reviewers reported receiving damaged items or products with defects upon arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Product

Customers had positive experiences with product, frequently praising the good quality, solid construction,... See more

Quality

Customers consistently note positive experiences with quality, often describing products as well-made, solid,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an Anthracite radiator and matching valves. Great price, arrived quickly we were out but Chelsea supplies rang us and delivery driver waited until we got home about 15 mins later. Items not ye... See more

Company replied

Rated 5 out of 5 stars

Great range of products at very keen prices. Once ordered the line of combination was clear and consume. The delivery was remarkable quick. The best part was opening my order and being blown away by t... See more

Company replied

Rated 5 out of 5 stars

I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier... See more

Company replied

Rated 5 out of 5 stars

I had a small issue with delivery of my parcel. Got into contact with them and they were very helpful and made sure to fix my problem as soon as possible. Once the sample arrived, I was very happy wit... See more

Company replied



Company details

  1. Radiator Shop
  2. Home Improvement Store
  3. Landscaping Supply Store

Written by the company

Chelsea Supplies offers a wide range of Designer Radiators, Composite Fencing, Composite Decking and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,219)

1,279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order great products

Easy to order great products. Arrived in the time frame given.

June 30, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Peter,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Wouldn't go anywhere else

Wouldn't go anywhere else! Great quality, good price and fab customer service. Kept informed through the whole process.

July 13, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi samantha,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi mr c Lambi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Would definitely recommend

Fast delivery and quick to rectify any problems without a fuss, happy with the price and quality of my order and will be ordering more

July 13, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Rene,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent products

I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier to him. He is delighted with his new heating system. Thanks.

July 13, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Stephen,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Perfect

Bit of confusion to start with but probably more me than them,great service,delivery lads were lovely and radiator is spot on,will use again.

July 13, 2026
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Reply from Chelsea Supplies

Hi Tracy,

thank you for your response.

We can see that our delivery team has been in touch with you to confirm your delivery date and time. We hope you're pleased with your products once they arrive.

If you require any further assistance in the meantime, please don't hesitate to get in touch with us.

Rated 5 out of 5 stars

Quick delivery after ordering

Quick delivery after ordering, great quality 3 column radiator quite heavy but a solid well made and great finnish exactly what I wanted and defanatly the best price on the interweb great!

July 13, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Patrick,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

5/5 🌟

Amazing!! Definitely would recommend!

July 10, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Alia,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

10/10 definitely recommend

I had a small issue with delivery of my parcel. Got into contact with them and they were very helpful and made sure to fix my problem as soon as possible. Once the sample arrived, I was very happy with the quality of everything. The finish was very well done, and the grey looked very natural. Would definitely recommend.

July 10, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Arbaaz,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great Experience

The service was very efficient, everything was quick and easy, and the delivery was fast. The product was even better than I expected and I highly recommend.

July 10, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Usman,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

excellent service

Website good, as were prices. Communication excellent. Customer service very helpful and a delivery problem was sorted quickly, efficiently and with no issues. Will use again if we need another radiator and definitely will recommend them.

July 14, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Barbara,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Fast delivery and excellent price for…

Fast delivery and excellent price for items

June 28, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Simon,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

No hassle picking my order delivered on…

No hassle picking my order delivered on time which I would call a great service

July 7, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi James,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Perfect Service

Very easy to order. Excellent prices.The delivery was so straight forward, got your date and time slot and the driver rang 15 mins before to say he was on his way. Also the driver was so polite and friendly.
would definitely use this company again.

July 10, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Maxine,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Fast delivery

Fast delivery

June 26, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Jim,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Andrew,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Recent radiator delivery No problem from ordering to delivery

No problem from ordering to delivery, we were fully informed at all times of delivery details, fast & efficient service

July 6, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Jacqueline,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Ordered 3 radiators

Ordered 3 radiators, delivered on time without damage. The prices were good value. Would highly recommend.

July 14, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Diane,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 4 out of 5 stars

Positive

Fantastic, really easy to order and the communication was really good. Only negative was the delivery driver never contacted me beforehand so had to leave it in a safe place

July 13, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Graham.

Thank you so much for your wonderful 4‑star review. We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you were happy with the service you received. Feedback like yours means a great deal to our team and helps us continue delivering the best possible experience for our customers.

We’ll be reviewing your comments carefully. If there’s ever anything else you need, please feel free to reach out our team will always be happy to help.

Kindest regards,
Chelsea Supplies

Rated 1 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi John,

Thank you for taking the time to leave your review.

After looking into your account, I can confirm that the only email we have sent was your order confirmation.

If you experience any issues with the free sample pack you ordered, please don't hesitate to get in touch with us. Our customer support team will be more than happy to help resolve any concerns.

Thank you
Chelsea supplies

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