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Chelsea Supplies Reviews 

3,219
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the remarkably quick and efficient delivery, often noting polite and helpful drivers, alongside the high quality and excellent finish of the typically well-packaged products. The ordering process was easy and straightforward, with clear communication and helpful staff ensuring positive service. However, some customers noted significant delivery problems, including unexpected delays and poor communication, and felt customer service was unresponsive, with unfulfilled promises or difficulties resolving issues. Additionally, some reviewers reported receiving damaged items or products with defects upon arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Product

Customers had positive experiences with product, frequently praising the good quality, solid construction,... See more

Quality

Customers consistently note positive experiences with quality, often describing products as well-made, solid,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an Anthracite radiator and matching valves. Great price, arrived quickly we were out but Chelsea supplies rang us and delivery driver waited until we got home about 15 mins later. Items not ye... See more

Company replied

Rated 5 out of 5 stars

Great range of products at very keen prices. Once ordered the line of combination was clear and consume. The delivery was remarkable quick. The best part was opening my order and being blown away by t... See more

Company replied

Rated 5 out of 5 stars

I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier... See more

Company replied

Rated 5 out of 5 stars

I had a small issue with delivery of my parcel. Got into contact with them and they were very helpful and made sure to fix my problem as soon as possible. Once the sample arrived, I was very happy wit... See more

Company replied



Company details

  1. Radiator Shop
  2. Home Improvement Store
  3. Landscaping Supply Store

Written by the company

Chelsea Supplies offers a wide range of Designer Radiators, Composite Fencing, Composite Decking and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,219)

1,279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

I bought 2 radiators from this company which were reasonably priced. The radiators are not fitted yet or opened so I can’t comment on them yet. Ordering was easy and they were delivered quickly. They also messaged details about delivery so kept me up to date .

July 13, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi CollectPlus customer,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Amazing Customer Service

Amazing customer service and excellent communication throughout the whole transaction. The prices were amazing and the ordering process was so easy. Delivery times were super fast. When the delivery was made the driver picked up that I had ordered the wrong colour valves so explained everything that I needed to do in order to obtain the correct colour. I would highly recommend this company and I would definitely purchase from them again. Thank you.

July 13, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Mark,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent company

Excellent company! The delivery was incredibly fast and the radiators are outstanding quality. Everything arrived well packaged and exactly as described. Great prices, excellent customer service and a smooth ordering process from start to finish. I would definitely recommend this company to anyone looking for high-quality radiators with quick delivery. Will happily use them again!

July 9, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Azmina,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great😁

Easy to use website. Speedy delivery, friendly customer service when I called them.
Great radiator, we got the column vertical, white one. Packaged extremely well.

July 7, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Keeley,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

The radiator looks great

The radiator looks great, it was delivered earlier than expected, delivery driver was helpful and friendly. Altogether a good experience.

July 9, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Dennis,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great Radiator design. Excelent customer service

Great snd supportive customer service. Arived on time as scheduled. Beautiful radiator.

July 8, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Karolina,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great delivery very nice driver very…

Great delivery very nice driver very helpful

July 8, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Geoff,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great range of products at very keen…

Great range of products at very keen prices. Once ordered the line of combination was clear and consume. The delivery was remarkable quick. The best part was opening my order and being blown away by the quality of the items I had ordered. Due to the very keen prices my expectations were in line with what I had paid, however the quality was in line with goods costing considerably more than I had been charged. Excellent service , my go to for all future plumbing needs Well Done to the team

July 8, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Geoff,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Quick, efficient and great price

Ordered an Anthracite radiator and matching valves. Great price, arrived quickly we were out but Chelsea supplies rang us and delivery driver waited until we got home about 15 mins later. Items not yet used awaiting our plumber. But great communication and price. Highly recommended

July 6, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great service

Great service. Great products. The staff are all very helpful.

July 10, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality material, great communication and reasonably priced

June 22, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Mark,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

New radiators

Easy to use the website with accurate stock availability. Ordering the products and paying was simple and straightforward. Customer service was very helpful and the delivery arrived as advised via email and text messages. Good, quality products that are well packaged.

June 22, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi John,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

I brought 7 rads

I brought 7 rads. They are good quality and at very reasonable prices in the sale. Very pleased with the modern look it given the house.

July 6, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Graham,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the products you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great price and quality products

Great price and quality products
Delivery was excellent and on time

July 6, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Frank,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 4 out of 5 stars

So far so good

So far so good , radiators look good unpacked but are not going to be installed just yet so fingers crossed. Price wise excellent . Delivery with Adam top notch and on time .

July 9, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Paul,

Thank you so much for your wonderful 4‑star review. We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you were happy with the service you received. Feedback like yours means a great deal to our team and helps us continue delivering the best possible experience for our customers.

We’ll be reviewing your comments carefully. If there’s ever anything else you need, please feel free to reach out our team will always be happy to help.

Kindest regards,
Chelsea Supplies

Rated 2 out of 5 stars

The delivery date was told Monday and…

The delivery date was told Monday and then got a call from the company saying that they had a van breakdown of which I questioned and only to be notified that they didn’t know where the van broke down and that information is not available
I emailed them and they responded that it’s coming Wednesday and on Wednesday received nothing then on another wasted day then got email response that I will be getting delivery next day with text messages confirming of which it eventually got delivered
Disappointed is an understatement as this wasted time and resources they can never pay me for as time is money on a job

July 6, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Issac,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear of your disappointment and apologise for the inconvenience caused by the delay to your delivery.

Unfortunately, your original delivery could not be completed due to an unexpected vehicle breakdown on the motorway. This was explained to you during our phone call as soon as we became aware of the issue. Our team then contacted all affected customers to advise that deliveries would need to be rescheduled.

Our priority in these situations is to keep customers informed and arrange the next available delivery slot as quickly as possible. Once this was confirmed, the revised delivery date was communicated to you via email, and your order was successfully delivered on the next available delivery run.

Please accept our sincere apologies once again for the inconvenience caused.

Kind regards,
Chelsea supplies

Rated 5 out of 5 stars

Had composite fences off Chelsea…

Had composite fences off Chelsea supplies they are amazing love them & so glad I went with this company great price also & delivery within a couple of days of ordering delivery driver so lovely highly recommend this company

July 11, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Sharon,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Very Happy

Bought 2 radiators in the sale. Delivery was quick. Quality is excellent and they look great! Thank you. Will definitely come back if we need more!

July 13, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Lynee,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent service from start to finish

Easy process from start to finish , prompt and efficient with the delivery , ordered on the sunday online and delivered to scotland by lunch tuesday

July 5, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Michael,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Jackie,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

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