Chequers Cars Chobham Reviews 

832
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this wonderful company. Customers frequently describe the staff members as incredibly welcoming, polite, and genuinely supportive during every single step of the entire buying journey. Buyers mention that the vehicle purchasing and trading transactions are completely smooth, remarkably swift, and entirely free of any high-pressure sales tactics. Consumers also deeply appreciate the transparent communication, thorough advice, and wonderful selection of quality cars ready for immediate test drives. Many visitors state that they would happily recommend these reliable automotive services to anyone looking for a truly trustworthy independent dealership experience.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing the team as extremely friendly, professional, and... See more

Staff

Customers had positive experiences with staff, describing them as incredibly kind, welcoming, friendly, and... See more

Product

Consumers find product to be positive, highlighting vehicles that are exactly as described and a great... See more

Customer service

Reviewers express great satisfaction with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication from my first contact with James through to completion of the purchase. Travelled by train from North West England down to Woking to test drive the vehicle and complete the pur... See more

Rated 5 out of 5 stars

Was put in contact with them via Motorway as we wanted to sell my wife’s car and they won the auction. They were absolutely fantastic from the very start. Good communication, fair price and work... See more

Rated 5 out of 5 stars

Friendly, professional, family run business that makes you feel absolutely certain that you're getting the best possible deal. I've personally been in the sales side of the motor trade for over 30... See more

Rated 5 out of 5 stars

Very friendly service and a seamless transaction in selling my Toyota Aygo. Absolutely faultless from the start to finish. Would certainly recommend the Chequers Team and have no hesitation to use... See more


Company details

  1. Car Dealer

Written by the company

With over 30 years’ experience in all aspects of the motor trade, Chequers is the place to buy your next used vehicle.


Contact info

4.9

Excellent

TrustScore 5 out of 5

832 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(832)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb customer service!

Superb customer service both pre-sale and after care. I would like to thank Sam in particular for going over and above to resolve an issue in such a pleasant and highly professional manner.
Highly recommended.

April 5, 2023
Unprompted review
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Reply from Chequers Cars Chobham

Thanks Lisa for your kind words, its always nice to read reviews about our aftercare! that's what makes Chequers different :)

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful, not forcing you to purchase a car or rushing you into quick decision. Offered after purchase help if required. Love my car l bought. Definitely recommend Chequers cars. Thanks Lads

March 16, 2023
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Reply from Chequers Cars Chobham

Thanks Jacqueline hope you're enjoying your special edition 500 what a lovely car! When your ready for a change please call s first we would love to buy it back.

Rated 5 out of 5 stars

Very helpful staff family run local…

Very helpful staff family run local business

March 24, 2023
Unprompted review
Chequers Cars Chobham logo

Reply from Chequers Cars Chobham

Thanks Sally hope you're enjoying the Fiat 500 special edition make sure you pop in for a coffee when your in the area :)

Rated 5 out of 5 stars

Really friendly service

Really friendly service. Great choice of vehicles. Collected me from the station on pick up so I didn't have to navigate my way there.

February 11, 2023
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Reply from Chequers Cars Chobham

Thanks for your 5* review Margaret, enjoy your special edition Fiat 500 Anniversario! if you decide to sell it in the future please call us first we would love to have it back :)

Rated 5 out of 5 stars

First time car buyer

I was buying my first car so was very nervous and overwhelmed with everything but Ashton put me at ease and explained everything and answered every question I had in a friendly welcoming way. There was no pressure to purchase a vehicle from them. The whole process was dealt with quickly and professionally without feeling rushed.
They even sorted my tax out for me.
Will 100% go back to them when I need a new car.

February 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent all-around service..!!

What can I say about Chequers Chobham & St Johns, well grab a cuppa, a packet of biscuits and I'll begin...

I'd been searching for a car for weeks, but just couldn't 100% commit to anything.. By the off chance and just after Christmas, I came across a little beauty and that's when my Chequers journey began. I submitted an enquiry and was contacted by James, who told me some more about the Car.. Never once did I feel pressurised, it was just an easy conversation and it was left in my hands what I wanted to do next.

I was back in touch within a few days and had my heart set on this car. Unfortunately, James was away from the Office on personal leave - but Aston gallantly stood in and took up the reigns, as though he'd been involved in the initial conversation I'd had with James - so efficient.

We got the ball rolling and soon I was on the motorway to Chobham to see the car that had had me all of a flutter.. It was well worth the just over an hour drive and we were met by Gavin, yet another knowledgeable and friendly member of the Chequers Family, who knew everything about the conversations I'd previously had with James and Aston. Its so great not having to rehash conversations when speaking to someone new, as they've taken the time to get to know everything about the customers needs. Gavin was great, courteous, and answered all of our questions, with no problems. Again, none of your usual pressurised sales talk - it was just a relaxed environment and after the test drive, the deal was sealed.

A few days later, my car was delivered to me by 2 other members of the Chequers Family, who continued the same trait of courtesy and professionalism. They came with all the paperwork and answered my questions, then handed over my keys.

I've never dealt with such professionalism across an entire workforce of a Company and this was hugely refreshing. I highly recommend Chequers Chobham to anyone who wants to be able to do just do things at their own pace, without any added pressure.

Thank you so much to the Chequers Family, you truly have that special touch when it comes to Customer Service and providing a comfortable environment for your Customers.

Wishing you continued success for the coming years, as you are a great leader in your profession and deserve the very best...!!!!

February 2, 2023
Unprompted review
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Reply from Chequers Cars Chobham

is that it? I thought we deserved more than that 😂

WOW!!!!!

Thanks so much Tracey this has to be the best review we have ever received, the team are super chuffed with your kind words. More importantly its fantastic to see our customers appreciate the hard work that the team put in behind the scenes, we pride ourselves on doing the job correctly and not taking any shortcuts in terms of preparation and delivering the best customer experience.

Enjoy your Fiesta, its no secret how rare your one is and we would love to buy it back from you when you come and see us for your next car. until then, again from everyone in the Chequers family thank you so much 🤝

Rated 5 out of 5 stars

Excellent Service & Brilliant Staff

Having dealt with almost every member of staff at Chequers, I can wholeheartedly say that the service is friendly, professional and personal. I came twice to view and test drive the vehicle and each time was greeted by a friendly member of staff who took their time to discuss details with me regarding the vehicle, services they offer as well as the purchase/trade-in procedure. I never once felt like I was being pressurised and was always left to view at my leisure. I would recommend Chequers to anyone looking for a new vehicle. I was so impressed by their service that I have also signed up to their servicing plan and look forward to being able to stay local for MOT's and services. Thanks to each member of Staff at the Chobam branch .... you all deserve employee of the month!

January 7, 2023
Unprompted review
Rated 5 out of 5 stars

From the moment I walked into the…

From the moment I walked into the showroom to the moment. My car was delivered. The service was excellent friendly and very professional would thoroughly recommend this company.

December 14, 2022
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Reply from Chequers Cars Chobham

Hi Linda thanks so much for you 5* review and also your follow up call to the sales team about your experience with us, enjoy the Mercedes SLK its a beautiful car.

Happy New Year from everyone at Chequers

Rated 5 out of 5 stars

Good customer service

Good customer service. Personable, fair and trust worthy. A pleasure to buy my sons first car from.

November 12, 2022
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Reply from Chequers Cars Chobham

Thank you for a 5* review it really means a lot to the Chequers sale team, we all hope he enjoys his first car and what a first car it is!!! from our family to yours, we all hope you have a fantastic Christmas :)

Rated 4 out of 5 stars

Chequers Cars were very helpful from…

Chequers Cars were very helpful from the beginning of my car buying process until the end.
I viewed the car at their Woking branch, had the opportunity to take it out for a decent test drive without a member of staff present. I was not pressured to make a purchase.
On collecting my car a week or so later, it had been MOT'd (with advisories addressed), serviced and fully valeted.
The team were helpful, friendly and polite. I'd be happy to recommend Chequers Cars.

October 22, 2022
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Reply from Chequers Cars Chobham

Thanks Louise for your kind words it means a lot to the Chequers family, we look forward to seeing you again it was a pleasure doing business with you. have a great Christmas

Rated 5 out of 5 stars

I’ll be honest I was so nervous buying…

I’ll be honest I was so nervous buying a car but, from the moment we arrived at Chequers I felt at ease.

Aston looked after us really well from start to finish.

My car was ready for me, everything that was promised was delivered and I couldn’t be more happy.

Thank you for making my experience such a great one. 👍🏻

November 5, 2022
Unprompted review
Chequers Cars Chobham logo

Reply from Chequers Cars Chobham

Hello Faye, thank you for your kind words. We are over the moon that we were able to give you such a nice experience with buying a car. We hope you enjoy your Skoda, and if you ever decide to update the vehicle, please keep us in mind!

Regards,
The Chequers Family.

Rated 5 out of 5 stars

Excellent service

Excellent service. Aston and Chris made the whole experience easy.

September 8, 2022
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Reply from Chequers Cars Chobham

Thank you very much Marie, it was lovely dealing with you!

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with chequers cars. I had Chris help me get my car looked at the day I called about it making some horrible noises. After a diagnostic of my car and realising it would cost more to fix than what it's worth Chris directed me to look on their website, which I did found a car I liked and later that day test drove it. Aston helped me with the questions my dad had about the car and he let me put all my car seats in the back so I could make sure they all fit. Upon deciding to purchase the car Chris rang around to get a decent price for my old car and because I was purchasing off of them they waivered the diagnostic fee. I can't thank these guys enough they really did help me through the entire process.

September 8, 2022
Unprompted review
Chequers Cars Chobham logo

Reply from Chequers Cars Chobham

Thanks Marie it was a pleasure to deal with you, enjoy your new car pop back in for a coffee when your next passing.

Chequers Family

Rated 5 out of 5 stars

Great experience buying a vehicle from…

Great experience buying a vehicle from Chequers Cars recently. I had shortlisted a couple of cars, unfortunately both were hundreds of miles from my home. I travelled by train to view the car having warned them that I was coming, very probably to buy. I was picked up at Woking station and taken to the garage where the car had been prepared and also just serviced. I had no problem confirming my decision to buy and after Gavin helped me tax the car with DVLA I also set up my insurance and drove home with the vehicle - a 300 mile 'test' run during which the car performed perfectly despite atrocious weather. Efficient and helpful both on the phone and in person.

September 30, 2022
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Reply from Chequers Cars Chobham

Thanks Nick, your have many happy years with your Panda that was a great example.

We appreciate you giving us a fantastic review :)

Rated 5 out of 5 stars

Very helpfull delt with my problem…

Very helpfull delt with my problem straight away while i waited and fixed it.
Thank you so much.

would buy from them again when i need another car.

September 13, 2022
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Reply from Chequers Cars Chobham

Thanks for your kind words, Denise. we pride ourselves on our aftercare service so its very rewarding to see your review :)

Look forward to transacting with you again

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, very helpful and kind.
I would definitely recommend this garage to any one looking to buy a car, my husband and I where very impressed.

September 10, 2022
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Reply from Chequers Cars Chobham

Hello Louise, thank you so much for your kind words, we hope to be able to assist again in the future!

Rated 5 out of 5 stars

Polite,efficient

Polite,efficient, knowledgeable, no hard sell and provided me with a well prepared car at a reasonable price. Would recommend.

September 8, 2022
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Reply from Chequers Cars Chobham

Thank you for your thoughts Paul, please let us know if you ever require further help!

Rated 5 out of 5 stars

Excellent service and customer care…

Excellent service and customer care friendly and helpful. Made buying a used car a good experience… thanks Chequers Cars

August 11, 2022
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Reply from Chequers Cars Chobham

We were more than happy to assist with your car purchase Mrs Bailey, please keep us in mind if you require further assistance!

Rated 5 out of 5 stars

Great service

August 10, 2022
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Reply from Chequers Cars Chobham

Thank you Mark for your review, we always wish to help as best as we can!

Any further assistance, please don't hesitate to contact us!

Regards,
The Chequers Family.

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