A platform that can't handle cheaters and make you feel bad about playing chess. If there is unfair play detected the message from the platform is one or more players have played unfair so we will c... See more
Company replied
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After a long time, I wanted to give another try. The most cheater friendly platform along with lichess. Both allows abuse, cheating and their old-fashion systems will find you. I really hope Ru... See more
Company replied
They charged me a year for a trial i cancelled, which is fraudulent in my opinion, their cancellation system is rigged to go back ON even if u cancel a subscription, they will still charge you. I got... See more
Chess.com was OK while it lasted. But at the end of a game (a few minutes ago as I write this) the site showed a popup with a list of new terms and conditions, privacy statement, etc. Just the... See more
Company replied
Company details
Information provided by various external sources
Chess.com is a website dedicated to chess and the millions of chess players around the globe who love the game. It is a place to show who you are, share what you think, improve your chess game, and enjoy every aspect of chess!
Contact info
Chess.com, LLC PO Box 60400, 94306, Palo Alto, CA, United States
- support@chess.com
- chess.com
1.5
Bad
2K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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Great service for playing and learning…
Great service for playing and learning chess. The only thing that disappointed me was the data breach in June 2025
October 13, 2025
Unprompted review
Reply from Chess.com
We're glad to hear you're enjoying playing chess and honing your skills on Chess.com! Keeping your account information secure is extremely important to us. For further information regarding the June data breach and the important steps we have taken in response, please contact us at: www.chess.com/support
also the one star are tryhards who lost…
also the one star are tryhards who lost their rating and just blames it on this website
October 9, 2025
Unprompted review
Reply from Chess.com
We're glad you're enjoying Chess.com. Thank you for your 5 star review!
Out of control cheating
Don't listen to what chess.com says about taking cheating seriously, they do not care, I bought the premium subscription and they were nice when I was getting it but once paid for, they stopped responding, only engaging with me when its time to renew
October 10, 2025
Unprompted review
Reply from Chess.com
Stopping cheating is one of our absolute highest priorities on Chess.com! While the vast majority of cheating is detected without even a single player report, your reports still help us to pinpoint certain cases. At the same time, out of fairness for all players we would only close an account if we're certain cheating has occurred. Please note that even if you haven't heard back on a report, we still have analyzed the account in question and will continue to monitor it. Moderation stats are shared in our monthly reports:
www.chess.com/article/view/chesscom-update-september-2025#FairPlay
They use bots in live play
They use bots in live play. 350,000 active users. They ban 100,000 accounts a month for cheating that’s 1/3 of the active player base. At 1200 elo, thats 90% of the player base that you are better then. 30,000 accounts higher. So only 15,000 games possible and that number is even smaller because they match you to your elo. Like way lower. Possibly 3000 people or less meaning there isn’t enough games to be played at that elo and higher meaning they use bots. The bots are there to stop win streaks so you lose rating and have to play to gain it back farming engagement. Even if you count the non active members. 10% of 2.2 million which is where you sit at around 1200 elo would be only 100,000 possible matches that could be played that’s 10% of 2.2million. The site is a scam and fakes its numbers using bots. If you buy the premium you go against real players more then bots that’s why when you buy premium your rating goes up.
October 4, 2025
Unprompted review
Reply from Chess.com
The math is not quite right here! At any given time, there are 200,000-300,000 players playing Live Chess on Chess.com, but we have tens of MILLIONS of monthly active players. More than 200 million players have signed up on Chess.com, with 100,000 new registrants every day. You can check out these stats on our Members page:
www.chess.com/members
We do not manipulate game pairings in any way, nor do we ever have bot accounts or fake profiles pairing with real players. As there are millions of players active each month on Chess.com, there would never be a need for false pairings! However, if you suspect a player of cheating, you may report it by tapping their avatar on the app, or by clicking their username on the website.
More information on our anti-cheating efforts may be found here:
www.chess.com/cheating
Closed me out of a game and wouldn't…
Closed me out of a game and wouldn't let me reconnect.
On top of that their predatory subscription model that automatically assumes you want to pay for a full year up front as opposed to one month on offer.
October 4, 2025
Unprompted review
Reply from Chess.com
Sorry your chess game was interrupted! For assistance, you can find troubleshooting tips, submit a bug report or contact our Support Team at:
www.chess.com/support
The yearly Diamond membership is the subscription plan with the absolute best value on Chess.com, so we like to let players know! However, you can select between two other membership tiers, with all three being available at monthly or annual rates. While we offer Premium training tools, it will always be free to play chess on Chess.com!
I’m wining the game then the players…
I’m wining the game then the players leaves but the game is declared aborted.
September 29, 2025
Unprompted review
Reply from Chess.com
Sorry for the difficulties with your game. One reason a game in progress could be canceled is if both players disconnected. Please visit this link for troubleshooting tips in our FAQ pages, or if you'd like to contact our Support Team:
www.chess.com/support
Chess.com Platform - Cheaters
Chess.com had a cheating problem in the past, and I expressed my concerns back then. I decided to return to the platform to see if anything had improved, but it seems cheating has become even more rampant. At this point, I highly recommend looking for another platform rather than wasting time on one that’s filled with cheaters. Chess.com claims to have dynamic cheating reviews, but if that’s really the case, why are so many people making the same complaint?
September 26, 2025
Unprompted review
Reply from Chess.com
We understand how important this issue is! We analyze hundreds of millions of games each month, and any account found to be cheating is immediately closed! You can get a glimpse into our moderation efforts through account closure stats in monthly reports like this one:
www.chess.com/article/view/chesscom-update-september-2025#FairPlay
We're continuously optimizing our detection methods and adding new ones, so that we may keep the game as fair as possible.
Internet disconnect makes me lose many games
When my internet disconnects, Chess.com always makes me lose the game, even if I have a bunch of time left and it was only a short loss of connection.
Since there's no other way to appeal this unjust treatment, I did see no other way than to leave a bad review.
September 25, 2025
Unprompted review
Reply from Chess.com
Sorry for the difficulties! A game may be ruled "abandoned" in as little as 15 seconds if a disconnection occurs in a lost position. This is designed to prevent stalling when a game is clearly lost. Here is an article with more information:
https://support.chess.com/article/338-how-does-game-abandonment-work
Nice game love it
September 21, 2025
Unprompted review
Fraud company
Those mfs banned my account cause they suspected that im using multiple accounts when i used only one account, they also not checking the appeal case which means they refusing to provide any proof to the situation, i paid for diamond member ship and now thats gone. Stay away from those mfs they might ban your account without any explanation, especially if you paid for diamond plan.
September 13, 2025
Unprompted review
Reply from Chess.com
We only disable accounts when a violation of our policies has been detected:
www.chess.com/legal/user-agreement
You may submit an appeal request, or request a refund for remaining membership credit at:
www.chess.com/support
Companies with a trash products deserve bankruptcy
Chess.com has no respect for the effort people put in to gain ELO. You give no opportunity to chose the opponent, and force us to play CHEATERS at a extremely lower level than us or we are forced to resign and lose Elo. If i chose to play a bullet game and it takes me 20secs to think after my opponent sacrifices and walks me into a studied line I SHOULD BE ABLE TO USE ALL THE TIME ON MY CLOCK IF NECCESSARY, instead of being counted down and forced to resign because i am THINKING!!! If you are reading this comment, terminate your chess.com account and sign up for LiChess, as they are free with a computer engine analysis after every game, and you will not be counted down by a random clock for thinking, losing elo for using the time that you chose to use play with.
September 16, 2025
Unprompted review
Reply from Chess.com
Sorry for the difficulties! This resignation timer may be activated in the game if you're using more than half of the initial game time on a single move, prior to move 10. This is an anti-stalling measure, designed to prevent players from waiting in abandoned games. Here is an article with more details:
https://support.chess.com/article/338-how-does-game-abandonment-work
However, Bullet chess is a unique format, and we'll consider adjustments to the game abandonment system for Bullet chess in particular. If you have suggestions, please let us know by submitting a feature request at:
www.chess.com/support
In terms of choosing opponents in your chess games, you can filter games based on rating:
https://support.chess.com/en/articles/8598433-how-do-i-choose-what-rating-my-opponents-are
You can also use the "Open Challenges" menu to view players' outgoing challenges, accepting them based game format or player rating:
https://support.chess.com/en/articles/8705837-what-is-an-open-challenge
We hope this helps and remain at your disposal at:
www.chess.com/support
Reply from Chess.com
If you're experiencing any issues with the Chess.com app or have any suggestions for us, we are here to help! Please visit this link for assistance: www.chess.com/support
Reply from Chess.com
We're glad you think the Chess.com platform is the best. Thank you for your review!
a diastase for chess.
I understand the difficulty of running a web page where many people are cheating and needing to create a system that picks these cases out are hard or even borderline impossible.
And then having people manually reviewing tons of cases and trying to figure out which are right and wrong, there will be false positives and that happens.
sadly this mishap got my account banned, and has since given me a diastase for chess. It was not much used, nor that important to me, but still the feeling remains.
September 10, 2025
Unprompted review
Reply from Chess.com
We have countless automated detection systems on Chess.com, as well as dedicated analysts. Our methods are the most advanced in the world of detecting chess cheating, and we do our utmost to keep the game fair:
www.chess.com/article/view/chesscom-update-september-2025#FairPlay
However, if you believe your account has been unfairly closed or restricted, you may submit an appeal request using this form:
https://go.chess.com/fair-play-appeal
Reply from Chess.com
If you have suggestions for us on how Chess.com could be better, please let us know. You can submit feedback at:
www.chess.com/support
Paid for a gold account with an iphone…
Paid for a gold account with an iphone and then the subscription was wiped. There is no way through apple to claim the subscription money back so fell thoroughly ripped of. Apparently this is better to do though the PC but you just trust things will be honestly handled.
September 6, 2025
Unprompted review
Reply from Chess.com
Sorry for the difficulties! We'll help resolve this membership activation issue as soon as possible if you'll please contact us at:
www.chess.com/support
In the Support chat, click on "Get More Help". Then search: "Membership activation problem". After the AI's response, click the button to confirm that you'd like your request to be sent to the Billing Team. We'll get this fixed!
horrific site
September 5, 2025
Unprompted review
Reply from Chess.com
If you're experiencing any issues with the Chess.com platform or have any suggestions for us, we are here to help! Please visit this link for assistance: www.chess.com/support
Full of cheating sado’s
Sort it out, game is unbearable to play. SO MANY TIMES I make a move and whoever I’m vsing gets stuck with what move they should make for a minute, then next thing you know **reconnecting** 30 seconds of them reconnecting they come back with the EXACT accurate move they was confused on making, why? BECAUSE THEY SCREENSHOT THE BOARD AND ASK CHATGBT FOR THE BEST MOVE. Sort it out, no one should be able to reconnect. It’s ruining the game. You can’t leave the table when it’s your turn in real life, saying that these cheaters will just take a picture off their second phone it’s so weird? What’s so beneficial about cheating in a chess game. So sad. Also has a guy call me a peasant ? And couldn’t respond back. Reported him multiple times and chess.com ignored it. So cheers for the respect of each other.
September 5, 2025
Unprompted review
Reply from Chess.com
Stopping cheating is one of our absolute highest priorities at Chess.com. We analyze hundreds of millions of games each month using state-of-the-art detection method, and any account found to be cheating is immediately closed:
www.chess.com/article/view/chesscom-update-august-2025#FairPlay
Awful experience
Awful experience. I did not sign up for an auto-renew subscription yet had £44.99 taken out my account without warning. Great difficulty cancelling and no way of contacting them.
September 5, 2025
Unprompted review
Reply from Chess.com
Sorry for the difficulties! Please submit a refund request in the Support chat by visiting: www.chess.com/support. In the chat, search: "Refund". After the AI's response, click the button to confirm submission of your request. We'll respond soon as possible!
Overpriced
Free version is annoying, paid version quality is not adequate to 25% of price.
September 4, 2025
Unprompted review
Reply from Chess.com
If you have suggestions for us on how the Chess.com app could be better, please let us know. You can submit feedback at: www.chess.com/support
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