Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults et... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
April 16, 2026
Unprompted review
Reply from Chess
Good afternoon
We really appreciate your feedback. Delighted to hear Sean was so helpful!
Thank you.
Ryan
Customer service is excellent
Customer service is excellent. Amy Crawford called to check all is well with my Chess ICT provision and that all my contact details are up to date. Good to touch base.
April 13, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback. We are delighted to hear that Amy provided excellent customer service and took the time to ensure everything was in order with your Chess ICT provision. We appreciate you sharing your experience and value the opportunity to stay in touch.
Thank you.
Ryan
Laura Bacon was pleasant and helpful
Laura Bacon was pleasant and helpful, and gave good advice.
April 14, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your review. We are pleased to hear that Laura was pleasant and helpful, and that her advice was of value to you. We appreciate you taking the time to share your feedback.
Thank you.
Ryan
Great Service
Laura Bacon was very professional and provided the information that enabled us to renew our contract with them for a further 2 years.
April 13, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your positive review. We are pleased to hear that Laura’s professionalism and the information she provided supported your decision to renew your contract for a further two years. We greatly value your continued business.
Thank you.
Ryan
Good customer service from Chess Telecom
Mobile Solutions Specialist, Andy Rushton, has been very helpful with the renewal of our mobile phone contracts which just makes the whole process more straightforward; especially when small businesses need to get on with their day-to-day work.
April 8, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind feedback. We’re delighted to hear that Andy was able to make your mobile renewal process straightforward and supportive of your day-to-day business needs. We really appreciate you taking the time to share your experience.
Thank you.
Ryan
Thank you to Kerryann. Chess and Openreach.
When I lost both my Broadband and Telephone links on March 30th I dealt with Kerryann Farmer-Tomblin in customer services and she was extremely helpful. She checked that both of the problems were not inside the house and opened a ticket so that they could be dealt with. Thanks to her help the Openreach man came the next day, March 31st. He sorted out the problem with the line so that by late afternoon both services were working again. Many thanks.
March 30, 2026
Unprompted review
Reply from Chess
Good morning,
Thank you for taking the time to share your experience. We’re delighted to hear that Kerryann provided such helpful support and ensured the issue was quickly escalated. It’s great that everything was resolved so promptly.
Many thanks for your kind words.
Ryan
Really helped me to migrate successfully
April 2, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback. We are pleased to hear that Ricky was able to assist you with a successful migration.
Thank you
Ryan
Really helpful and sorted out very…
Really helpful and sorted out very quickly.
April 2, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your wonderful review! We are pleased to hear that everything was resolved quickly and that you found the service really helpful.
Thank you
Ryan
great help
Khalida was very helpful and explained everything fully to me in easily understandable terms
April 1, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your lovely feedback. We’re so pleased to hear that Khalida was helpful and explained everything clearly for you.
Thank you
Ryan
Personal and patient service offered by…
Personal and patient service offered by Andy Rushton who also reduced our costs,
April 1, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind feedback. We’re delighted to hear that Andy provided a personal, patient service and was able to help reduce your costs.
Thank you.
Ryan
Great service all round
Great service all round but especially when we have problems on the line.
March 31, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re glad to hear you’ve received great service from Laura, especially when issues arise. We truly appreciate your support
Thank you
Ryan
The salesperson was excellent and…
The salesperson was excellent and considerate. He replied timeously to all questions.
March 30, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind review! We’re delighted to hear that Alvin was considerate and responded promptly to all your questions. Your feedback is truly appreciated.
Thank you
Ryan
problem solved
I was very pleased to get Ryan's call, because I wasn't sure if the problems I was having with the phone were due to the device or the supply. Ryan did a check while I waited, and reported that it was almost certainly the device. I got a replacement phone and now everything is working.
March 19, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful review! We’re glad Ryan was able to quickly identify the issue and help get everything working again. Your feedback is truly appreciated
Thank you.
Dean
Very professional and prompt in all…
Very professional and prompt in all dealings with me..
Mike
March 27, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind review! We’re delighted to hear that you found our service professional and prompt. We truly appreciate your feedback and look forward to assisting you again.
Thank you
Ryan
Reply from Chess
Good morning
Thank you for your review! We’re pleased to hear you felt well informed throughout the process. Your feedback is greatly appreciated.
Thank you.
Dean
Chess sales assistant Ricky Walker
Chess sales assistant Ricky Walker was very helpful and followed up with calls as promised.
A great improvement on past chess customer service that has previously been infuriating to put it lightly.
March 26, 2026
Unprompted review
Reply from Chess
Good morning
Thank you so much for your feedback! We’re delighted to hear that Ricky provided the helpful and proactive service you deserved. We truly appreciate your patience and are glad to know your recent experience was a big improvement. We look forward to assisting you again!
Thank you.
Ryan
Reply from Chess
Good afternoon
Thank you for your kind words! We’re so glad to hear you found the service nice, polite, and easy. We really appreciate your feedback!
I have requested more information so that this review can be passed along to the person who has helped you.
Thank you.
Ryan
Customer service
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults etc, he has also sorted router problems remotely. He has also phoned and checked to see that everything is working days after a repair has been done. Very helpful! Thank you
March 24, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your wonderful review! We’re delighted to hear that Sean provided such dedicated support and went the extra mile to ensure everything was resolved. We truly appreciate you sharing your experience!
Thank you.
Ryan
Alvin had great communication and…
Alvin had great communication and responded extremely fast. He had so much patience even when I was asking him a million repetitive questions. A true asset and very positive and willing to help.
March 25, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your wonderful feedback! We’re thrilled to hear that Alvin’s communication, patience, and willingness to help made such a positive impact. He truly is an asset to our team, and we appreciate you taking the time to share your experience!
Thank you
Ryan
Internet connection problem solved…
Internet connection problem solved immediately by customer service agent KERRY. She was extremely helpful. Also time was taken to explain and advise on other topics not related to initial enquiry.
March 25, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear that Kerry was able to resolve your connection issue quickly and provide helpful advice along the way. We’ll be sure to pass your kind words on to her!
Thank you
Ryan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.