Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults et... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
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Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From yesterday afternoon I have been…
From yesterday afternoon I have been unable to speak to a human at Chess the fault on the line impacts my Buisness when I initially reported to an Ai there was a delay of at least 2 minutes from when it introduced itself I was shouting Hello and just noise in the background you need people to speak not robots I’ve since used the portal to raise the problem for the charges you should provide a much better service than this, it’s very stressful
February 10, 2026
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
I have requested some more information from you so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Terrible customer service
I have been with Chess for many years and have always been happy with the service
My contract is up for renewal and I have been trying for nearly a month to get renewal details
After a few weeks I did receive an offer but need to talk to somebody about the details, this has proved impossible due to a new system they have introduced
I have left endless messages asking the sales team to call me but have not received a call
I have a ticket on the system they seem to now have adopted but when I update and ask a question nobody gets back
Sadly I will not be renewing my contract as if I have these problems before I have signed a new contract there would be no chance to talk to anybody if a problem any time
February 6, 2026
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Chess ICT and Andy have been excellent!
Chess ICT have been excellent in managing our SIM contracts. Andy in particular has been incredibly helpful - he always responds quickly, even with last-minute requests, and is proactive in resolving any issues. If there is ever any confusion, he is happy to pick up the phone and talk things through, which makes a real difference. Overall, it has been a genuinely great experience working with Chess ICT, and we value the support and service they provide.
February 5, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for the wonderful feedback! We’re delighted to hear about your great experience, and we’ll be sure to pass your kind words on to Andy. We truly appreciate your support and look forward to continuing to provide the same high level of service.
Thank you.
Ryan
Bad. Its annoying.
Bad. Annoying. They are just annoying. Phone lines stopped working and took ages to sort still not sorted. Stay away they are annoying
February 5, 2026
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Shocking - stay away
Update: yea right your priority is anything but your customers. Nobody picks up the phone on that number. A fake AI bot speaks to you. Nobody replies to emails for months. This company is a scam!.
Shocking. This is the absolute worst IT/phone service provider in the entire Northern Hemisphere.
Customer service - unresponsive. After 7 days of waiting, opening 4 tickets and 5 emails, no response. They are a total waste of time and money. The regulator will be informed.
February 5, 2026
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Really friendly helpful service.
January 30, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you so much! We’re really glad you found our service friendly and helpful — we appreciate your kind words
Thank you.
Ryan
5 Star Service
Alvin Kadi, was extremely helpful in dealing with my query and had everything sorted in a short time.
Alvin kept in regular contact throughout to ensure that there was full understanding.
Professional and also very friendly - thank you!
January 26, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your lovely review! We're delighted to hear how helpful and professional Alvin was in resolving your query. It’s great to know you felt supported throughout the process. We truly appreciate your feedback!
Thank you.
Ryan
Diligent Service
I have been a Chess Business customer for many years There was a period that I felt they lost their way but had occasion to re-configure my Broadband and telephony services, oh wow! what a difference.
The time, care and consideration spend on my enquiry was second to none. I felt that my company needs really mattered and with the technical knowhow they managed to come up with the perfect solution.
Joel Baker was the account manager I dealt with and I would highly recommend talking to him.
January 22, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your wonderful review! We’re delighted to hear that your recent experience stood out and that our team—especially Joel—was able to provide the care, attention, and technical expertise you deserve. We truly appreciate your continued loyalty and are thrilled to have restored your confidence in us. We're always here to support your business needs!
Thank you
Ryan
great company
I’ve been working with this company for over three years, and they’ve consistently been reliable, professional, and easy to work with. Their communication is excellent, and they always deliver high‑quality work on time. Highly recommended.
January 21, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your loyalty and wonderful feedback! We truly appreciate your trust over the past three years and are delighted to hear that our communication and service continue to meet your expectations.
Thank you.
Ryan
Pop up virus removal…
Quick reply and sorted solving virus before harmed pc.
January 14, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your review! I’m glad I could respond quickly and remove the virus before it caused any harm. Always here to help!
Thank you.
Ryan
Great customer service with our phone lines
My organisation has been using Chess for longer than I've worked here - I think we might be in our 4th year with them... Currently they manage over 100 phone contracts for us.
Everyone I've spoken to and worked with have been great, so helpful and can sort any problem we present to them :).
Currently my contact is Danielle - she's very quick to reply and when we speak (on email or on the phone) she's so friendly and a joy to work with.
Thanks for everything!
Many thanks,
Naomi
January 7, 2026
Unprompted review
Reply from Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Danielle (Mobile Solutions Specialist)…
Danielle (Mobile Solutions Specialist) is so helpful. Whatever I ask of her she always does her best to accommodate or find solutions to what I've asked of her. She's a friendly member of the Chess team.
January 14, 2026
Unprompted review
Reply from Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Quick and efficient service as always!
January 13, 2026
Unprompted review
Reply from Chess
Good aftenoon
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Danille resolved two major issues for…
Danielle resolved two major issues for us, one on delivery and one on procurment, the service was exceptional and communications were frequent and very helpful. Well done Danielle, we will ask for you again next time !!
January 7, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re so pleased Danielle was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Dean
Gareth and sim replacement
Gareth, my Chess contact, responded to my need for a sim replacement so fast: he helped me in minutes. Sorting and sending out a replacement. Supa fast. Great service. Thank you:)
January 7, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re so pleased Gareth was able to assist you quickly and provide such great service. We appreciate your support!
Thank you
Ryan
Exceptional service
Andy Rushton has been exceptional in dealing with my issues and the switch of my air time provider
January 8, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for sharing your experience! We’re thrilled to hear that Andy provided exceptional support and made your switch seamless. We appreciate your trust and look forward to continuing to assist you
Thank you.
Ryan
Helpful Company
After a slightly tricky start, Gareth at ChessICT has been extremely helpful in getting our phone contracts into line.
January 8, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your feedback! We’re delighted to hear that Gareth was able to get everything sorted and provide the support you needed. We appreciate your patience and look forward to continuing to assist you.
Thank you
Ryan
Scented Stocks florist
I'm very unhappy with this company. I cancelled my account at the end of November. Services ceased on December 4th in which i paid my final bill. It's January 6th and i keep getting emails for different payments. I have signed no contract and the portal service is very unreliable. When I get in contact by telephone I feel like I am taking to a robot.
January 6, 2026
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
We have located your account information and a member of our team will be in touch.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’
Many thanks
Ryan
Chess ITC
Chess ITC - Andy Rushton.
Great advice, support, options and solutions provided for our contract renewal.
December 24, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind words! We’re thrilled to hear our advice and support made your contract renewal smooth and successful
Thank you.
Ryan
Verry Happy
Really happy with the service we received from Danielle @ Chess.
December 18, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback! We’re delighted to hear you had a great experience with Danielle. Your kind words mean a lot to us!
Thank you.
Ryan
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