Chess Reviews 4,961

I had started to lose my faith in Chess, but after speaking with Georgia Lowe who actually took the time to understand my issue, and within an hour she had called me back and had it resolved. Georgia has solely restored my faith.
I wish there were more people like Georgia in this world :)

In thought I had a complicated problem. I have a business contract for broadband services but due to retirement, I needed to swap this to a domestic contract. I foresaw problems but Chess made it perfectly easy and pain-free. Special shout-out to KerryAnne Farmer-Tomblin who provided excellent service and communication throughout.

Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, and makes everything feel straightforward. It’s reassuring knowing things are in good hands with Danielle.

Excellent and extremely quick service from Gareth regarding the purchase of a Samsung Galaxy tablet and all the associated set requirements. The tablet was purchased for a team member who was able to be up and running without any issues in a very short period of time thanks to Gareth's help.

I contacted chess today ,to get another mobile contract ..fantastic service i spoke to one of the contacts (alvin) very professional and very quick ,all completed within 10 mins ,would highly recommend, ive used chess for over 6 years now ..never had an issue ✔️

Gareth has been consistently helpful and professional for many years. He has always obtained great deals for all my businesses, and for my own contracts. Highly recommended.

Alvin was very knowledgeable and helpful. He answered all my queries, quickly created a quote incorporating all our requirements!

Always great support from Chess would recommend to everyone

Alvin is always very helpful!

Gareth provides an excellent service to our account, always on hand when we need him and sorts out what we need within 24 hours.
Wouldn't go anywhere else for our mobiles,

Andy Rushton was a great help today, he went through my data & call usage and was able to present the most suitable mobile tariff, a very happy customer and a good deal for my business. Keep up the good work.

Alvin was so helpful, professional and friendly - he patiently walked me through the process. Thanks for this level of support.

Every time we work with Chess, we’re greeted with a positive attitude and get exactly the results we’re hoping for. They respond quickly to the occasional issue and explain what I’m trying to convey in clear, simple terms. Thanks to Laura Bacon for reaching out to ensure our requirements are being met.

Originally, we were with NBC, a truly brilliant company; unfortunately, they sold out to this company, Chess ICT. So many faults in the system that they never admit to. They've lost all our clients on our phones' Contacts list - changed the on-hold message without us knowing, leading clients who are on hold to think they are calling a taxi service. The portal does not work as it never recognises your email or user details. Tried to explain this when they keep sending demands for money ( how can we pay if your stupid portal doesn't let us in?) Jack from Chess ICT keeps setting up "tickets" but will not help until the bill is paid ( let us into the portal to let us pay it, and then it will be done, you clowns). Very unhelpful staff, no common sense, and the "live chat bot" is beyond useless. Forgot password function sends you a code to your email, then says it doesn't recognise the email. Seriously??. Sort it out before you send another demand for money, and learn what customer support actually means

Extremely responsive, solved mobile phone issue with provider in minimum time.

Danielle was so helpful, she take the hassle and stress out of sorting new phones, deals and contracts out, excellent service.

Kerryanne from Chess telecom completed our renewed contract today in a very straight forward and simple to understand way top marks

Many Thanks Mark

10 out of 10 customers service x

I clicked on the 5th star due to the attention provide by Sanah Dharma. She was a tremendous help and explained everything very well