Chess Reviews 4,961

One of the worse firm i am dealing with. Im loosing business Bcz of their unprofessional behaviour. Moved to digital line but not been advised what to do untill I got disconnected. Took them one week to order one adopter.dont know when it will arrive. Very stressful

Im going to make this short as it could take me weeks to write my whole Business experience with chess Telecom . We paid for services that never worked. When advised we needed an upgrade to achieve coverage promised , they unknowingly tied us into a new 6 year contract . Services paid for still didn't give us sufficient coverage so we cancelled contract after 8 Years of paying on time. We signed up with a new supplier thinking our cancellation of contract to be approx £1K for original contract signed for ... to be in complete shock when a bill arrive for cancellation of contract in excess of £6K !!!!!! This figure enough to close down a small Business. We fought it for nearly a Year to the point it nearly mentally broke myself and my store Manager. In fact i did subsequently end up in hospital with an FND. DO NOT USE THIS COMPANY .. THEY HAVE NO CUSTOMER SERVICE SKILLS. THEY DO NOT PROVIDE WHAT THEY PROMISE. THEN NEARLY RUIN YOUR BUSINESS IN CHARGES FOR SERVICES THEY CANNOT FULLFILL. I hope all of you at Chess that caused us so much pain read this and learn from your crucifying mistakes and are sorry for the upset you caused and the illness you instigated.

Helpful, good advice, and very easy to contact.

Great Service.
Chess have organised the pricing for our company with great speed and pricing was excellent. Andy Rushton was great with the many different requests. Would recommend Andy to sort out your contracts.

I’ve had the pleasure of working with Mr. Gareth Roper, and I can confidently say that he delivers an exceptional level of professionalism and customer service.

Michael Fenton was very helpful
He ensured my new laptop was up and running and it was a seamless transition from old to new

Great customer service, professional knowledge shared and ultimately had our issue resolved well within 24 hours - fantastic response and team, would highly recommend.

Been with Chess for a member of years. They support us with both office telephony systems and mobiles. Service has been great. Our Account Manager, Gareth, is always accessible and able to help. Would recommend.

A pleasure to deal with a supplier that responds to the fluctuating needs of its customers

There's always someone at the end of the phone, happy to help and solve all problems when we have them. We've been with chess many years now and will continue to do so for many more.

Prompt helpful service. Michael Fenton called and talked me through everything clearly so that we were able to resolve the issue

Always feel looked after with Gareth. Nothing is too much trouble and he's always keen to get me the best deal.

Michael Fenton assisted me with a problem on my PC and Laptop, and they are now working perfectly.

I always have an excellent experience with the customer service! The team is friendly, and to mention one - Danielle is amazing. She is efficient, and goes above and beyond to make sure all my questions are answered. It’s rare to find such genuine care and professionalism these days.

Michael from Chess provided a speedy service when software failed to load on my laptop.

Georgia Lowe Customer support executive from Chess was very helpful today. She resoled the outstanding query and then helped me resolve a second. Thank you Georgia for your help.

I had a call back on the same day as my inquiry from Kerryann, she was most helpful, spent time going through my options and I thank you for being so thoughtful

The company appears to be genuinely interested in helping its customers, no matter how small they are. I am confident that our telecom costs are significantly lower than if we had been using another supplier.
The staff take the time to understand your needs. I would particularly like to mention Laura Bacon and Tom Parkin; thanks for your help.

Good service and customer service. Laura has been very helpful today.

Thank you to Danielle Cook in the mobile team for supporting another seamless upgrade, service is always 5*