Ms Christie N - Our Property Manager Christie has been a brilliant Property Manager for us. From the day one she has been extremely helpful, courteous and always ready to answer any problem presented... See more
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Review summary
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Reviews shaping this summary
We have a contract with Chestertons in Kew to manage an apartment we own and let out. We recommend them as managing agents and we are very satisfied with the help and advice we have received to date... See more
Company replied
I really want to thank Matthew Russell and Abigail O”Reilly who are exceptional staff members. Their care, competence and skills saved my sanity. Previous agents simply did not action any requests. Pl... See more
Company replied
I'm with Chestertons since I moved to London and I like their client oriented approach and continiuing support. Special thanks to Jamie from Islington branch, who helped me to find an amazing apartme... See more
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Company details
Written by the company
Chestertons is London's estate agency - at the heart of what we do is our knowledgeable, experienced and enthusiastic team, who work hard on your behalf to make the process of buying, selling, letting or renting a property as easy as possible.
Contact info
40 Connaught Street, W2 2AB, London, United Kingdom
- enquiries@chestertons.co.uk
- chestertons.co.uk
4.5
Excellent
3K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been very happy with the service…
I’ve been very happy with the service from Sam (Samuel). He responds incredibly quickly, always listens to what I raise, and really pays attention to the details. I’m super impressed with his communication and efficiency. It has been a great pleasure working with him so far.
December 9, 2025
Unprompted review
Reply from Chestertons
Thank you, Joshua! We're thrilled to hear about your positive experience with Sam. His dedication to communication and detail makes a real difference, and we’re glad you feel that way. We appreciate your feedback and look forward to continuing to assist you!
Not a good experience
Not a good experience, they take the landlords side in everything and you're treated poorly
July 1, 2025
Unprompted review
Reply from Chestertons
We’re sorry to hear about your experience, Peter. We strive to support both landlords and tenants fairly. Your feedback is valuable and we thank you for sharing your thoughts with us.
Danny is a terrific property manager
Danny is a terrific property manager. He is efficient, responsible and responsive. It is a pleasure to work with him.
October 10, 2025
Unprompted review
Reply from Chestertons
Thank you, AJ! We're thrilled to hear about your positive experience with Danny. His dedication to providing excellent service truly makes a difference. We appreciate your feedback!
Been with Chesterton for ages
Been with Chesterton for ages. Very friendly and helpful. Special thanks to Catherine Whaley and Gee Sung for their hard work.
December 5, 2025
Unprompted review
Reply from Chestertons
Thank you for your wonderful review, Vikram! We’re thrilled to hear you’ve had such a positive experience with our team. Catherine and Gee truly appreciate your kind words. We look forward to continuing to support you in the future!
Sarah delivers a top notch service to…
Sarah delivers a top notch service to me which I’ve never had before with anyone else. She is very personable, efficient, knowledgeable, down to earth and hard working and I would be lost without her! Long may our relationship continue!
December 5, 2025
Unprompted review
Reply from Chestertons
Thank you, Antoinette! We're thrilled to hear about your positive experience with Sarah. She truly embodies our commitment to exceptional service, and we’re glad to have her on our team. Here's to a continued successful partnership!
Orchid did a great job at dealing with…
Orchid did a great job at dealing with my tenancy renewal. Quick to respond and clear communication from the start. Highly recommend!
December 3, 2025
Unprompted review
Reply from Chestertons
Thank you, Stig! We're thrilled to hear that Orchid provided you with excellent service during your tenancy renewal. Clear communication is key, and we appreciate your high recommendation. If you need anything else in the future, don’t hesitate to reach out!
I’ve been really impressed with…
I’ve been really impressed with Chesterton’s customer service over the years - particularly Sam Phillips from the Wandsworth branch who has been unfailingly pro-active, professional, and an excellent communicator throughout.
December 2, 2025
Unprompted review
Reply from Chestertons
Thank you for your kind words, Mick! We're thrilled to hear that you've had such a positive experience with our team, especially Sam. We pride ourselves on excellent customer service and appreciate your continued support over the years. Looking forward to assisting you again!
Chesterton's Management - I Recommend
I have found Kacey at Chesterton's Kensington property management office to be friendly, efficient, professional and reliable and I feel in good hands being under Chesterton's management banner
December 2, 2025
Unprompted review
Reply from Chestertons
Thank you, J C! We're thrilled to hear about your positive experience with Kacey. Our team takes pride in providing exceptional service, and it's great to know you feel well taken care of. Your satisfaction is our priority!
Helpful, resourceful and trustworthy
Our property manager Ann Dickson has been very helpful, resourceful and trustworthy in managing our 2 properties in London.
We truly appreciate her service throughout the past 3 years. Highly recommended!
December 2, 2025
Unprompted review
Reply from Chestertons
Thank you for your fantastic feedback, Thomas! We're thrilled to hear that Ann has provided you with exceptional service over the years. We appreciate your recommendation and look forward to continuing to support you with your properties!
Sharon was extremely helpful
Sharon was extremely helpful, polite and accommodating. Whenever we had a query she was prompt in replying. She was amazing. Keep up the good work. John and Marilyn
December 1, 2025
Unprompted review
Reply from Chestertons
Thank you for your wonderful feedback, John! We're thrilled to hear that Sharon provided such excellent service. We appreciate your kind words and will continue to strive for the best for all our clients. Looking forward to assisting you again in the future!
Always received good professional service from Chestertons
Chestertons have been the agent for the flat we let for several years now. Always enjoyed good professional service. Thanks to Emily Rowland for arranging renewal of the tenancy.
December 1, 2025
Unprompted review
Reply from Chestertons
Thank you, Barnaby! We're thrilled to hear about your positive experience with our team, especially with Emily. We appreciate your continued trust in us and look forward to supporting you in the future!
Superb Lettings Support
Chestertons have let our properties for a number of years. We have received outstanding service throughout the period. In particular, we would like to thank Isaiah Samuels for his dedicated service, commitment and professionalism. We feel in very safe hands. Thank you Isaiah.
November 28, 2025
Unprompted review
Reply from Chestertons
Thank you, Thomas! We're thrilled to hear about your positive experience with Isaiah and our team. Your trust means everything to us, and we're committed to providing exceptional service. Looking forward to continuing our partnership!
A Property Manager par excellence.
I have been a client of Chestertons for a very long time. Never have I seen my Property Manager, Matthew Russell as committed to his work as I have experienced in the last 6 months I have known him. It’s a joy to work with him and he’s never than a phone call away . The intensity, application and commitment to his work is beyond reproach. I would thoroughly recommend him to take care of your portfolio. Your work is greatly appreciated. Thank You.
February 12, 2025
Unprompted review
Reply from Chestertons
Thank you, Azim! We’re thrilled to hear about your positive experience with Matthew. His dedication to his clients truly sets him apart. We appreciate your recommendation and look forward to continuing to support you and your portfolio!
Good property managers
Our property manager, Michell Vasquez, is great! She is professional, responsive and resourceful. We can always count on her to get the job done.
November 27, 2025
Unprompted review
Reply from Chestertons
Thank you, Maxie! We're thrilled to hear about your positive experience with Michell. Her dedication to providing excellent service truly makes a difference. We appreciate your feedback!
Risida was very helpful with a recent…
Risida was very helpful with a recent maintenance issue we had.
November 18, 2025
Unprompted review
Reply from Chestertons
Thanks for your kind words, Ed! We're thrilled to hear that Risida was able to assist you with your maintenance issue. Your satisfaction is important to us, and we're here to help whenever you need it!
Great service
Chestertons manage my property - they have been excellent over the last year once Ryan Briggs has come on board. Great service
November 28, 2025
Unprompted review
Reply from Chestertons
Thank you for your fantastic review, Jonathan! We're thrilled to hear that Ryan and the team have provided you with excellent service. Your satisfaction is our priority, and we appreciate your trust in us to manage your property. Looking forward to continuing to exceed your expectations!
As a landlord
As a landlord, I can only say that it's a great experience having Chesterton's as my agent. All of the staff that I have dealt with have been excellent, especially Jasmin, who is proactive and replies to our enquiries and requests quickly and efficiently.
November 28, 2025
Unprompted review
Reply from Chestertons
Thank you for your wonderful feedback, Mr. Hamill! We're thrilled to hear about your positive experience with our team, especially Jasmin. We pride ourselves on excellent service and are glad to support you as a landlord. Your satisfaction is our priority!
Isaiah is our property manager and we…
Isaiah is our property manager and we couldn’t be happier with the attention to detail and genuine care he provides. We feel truly fortunate to have him. Whenever a challenging situation arises, Isaiah resolves it promptly, professionally, and with complete dedication. Highly recommended.
November 24, 2025
Unprompted review
Reply from Chestertons
Thank you, Alexa! We're thrilled to hear about your positive experience with Isaiah. His dedication and professionalism truly make a difference, and we're glad you feel well taken care of. Your recommendation means a lot to us!
I give a 5 star review to Michell V
I give a 5 star review to Michell V. from the Islington branch. She's always there when we need support and gas always given excellent customer service.
She answers very quickly to queries too.
I highly recommend Michell V.
November 27, 2025
Unprompted review
Reply from Chestertons
Thank you, Samantha! We're thrilled to hear about your positive experience with Michell. Providing excellent customer service is our top priority, and it’s great to know she’s made such a positive impact. We appreciate your recommendation and look forward to continuing to support you!
Isaiah and the team in PM are…
Isaiah and the team in PM are brilliant, always very helpful, informative and quick off the mark. Always enjoy dealing with them!
November 27, 2025
Unprompted review
Reply from Chestertons
Thank you, M Skinner! We're thrilled to hear that Isaiah and the team provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again!
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