Chestertons Reviews 3,007

Isiah is fantastic to work with, 6 stars!

We rented a flat through Chestertons (Camden office), and it was an absolute nightmare from day one. The apartment was handed over to us in a terrible condition: no cleaning had been done, everything was dirty, there were multiple small damages everywhere, and even broken furniture left behind — despite the fact that we rented the flat unfurnished.

The check-in was done without us because, although we had paid everything, the funds hadn’t yet cleared on their account — and they refused to let us attend the check-in. When we finally arrived with the keys, we were genuinely shocked by what we saw.

We immediately contacted the agency for clarification, but instead of helping, our manager started gaslighting us — insisting everything had been cleaned and nothing was broken. Then he simply began ignoring us. As a result, we lost two weeks trying to resolve the situation, unable to move into the flat we had already paid for.

Eventually, we had to call the head office just to get any assistance or even the landlord’s contact details.

Overall, this was an extremely stressful and disappointing experience. We will never use this agency again, we will tell all our friends to avoid them, and I strongly recommend that you stay away as well.

Jasmin was very professional and kind, definitely made the whole process a lot smoother!

My property manager, Jasmin Popalzai, is always very responsive and happy to help.

Jasmin was very helpful with my issues and provided high quality professional service

I’ve had a great experience with my property manager, Jasmin Popalzai. Communication has always been clear and prompt, and any issues are dealt with quickly and professionally.

Isaiah is wondiful to work with and happy with the quality of service.

This is a warning and I have been told by other people: when you let, especially for short lets, if you do not use their reccommended cleaning companies they take part of your deposit. Avoid them as they will always find a way through the inventory cleck to show that the property is not clean even if it is. They normally take around £150-200 for lack of cleaning even if you spent hours cleaning and is perfect. Avoid them, I have been reported this by several people now. They claim that they have nothing to do with it and the deposit is in a 3rd party place but they ask you to book the professional cleaning for you and the inventory cleck takes the pictures to support their point not yours. It's a scam!

I've been happy with Chesterton. They let and manage my appartement in Fulham. Not the cheapest on the market but very professional, courteous thorough and reliable. A bit of change in Property Managers but always a smooth and seamless handover between them. Jasmin Popalzai is doing a fine job at the moment. Thanks team!

Isaiah has been an amazing property manager and very thorough in the service provided. Highly recommend his service

Christie has been incredibly helpful and organised which has meant that communications have been a breeze. Thanks for all your help!

We would like to express our sincere appreciation to Xiaoyi Fan for all her support during our tenancy period. She has been incredibly helpful, attentive to detail, and always quick to assist whenever needed. Her professionalism made our stay smooth and stress-free.

We are also thankful to Chestertons for providing an amazing experience throughout our tenancy. The team has been supportive and approachable, and we truly appreciate all the help we received during our stay.

Thank you once again for everything.

The agents were helpful, prompt, friendly and knowledgeable. Great to work with.

Since Ryan Briggs took over the management of my property things have improved greatly.
He is committed to making sure the rental goes smoothly and that problems are ironed out and solved as quickly as possible.
I was considering moving from Chesterton's - but will stay with them now Ryan is on board.
Thank you Ryan.

I appreciated the very patient and helpful service.

Sarah Doyle from the Putney office (SW15) has been exceptionally helpful throughout the 12 years of her service to us as tenants. She has always been dedicated and quick to respond to anything that required attention. Sarah provides a truly personable service and has a great understanding of the needs of her tenants.

Vanessa Newman-Wright is an excellent managing agent for our flat.
She is very good at ensuring that the tenants request are dealt with appropriately and only contacting us when required.

We have a contract with Chestertons in Kew to manage an apartment we own and let out. We recommend them as managing agents and we are very satisfied with the help and advice we have received to date from Risida Geeganage in their Property Management department. We find Risida easy to talk to, and we know we can rely on her to deal with any issues we or our tenants may have, in an effective and efficient manner.

Mrs K Ashton

I have been very happy with the service from Vanessa Newman-wright. Vanessa is very responsive and gets the job done without any hassle!

Orchid is a great help in managing my property and is prompt and diligent.