Chetwood Bank Reviews 

Agent quickly solved my problem, giving me loads of help. Trying to navigate the site caused me an issue but it was user error...

Very helpful and knowlegable and amazing.

I mistakenly put £20k into a 5 year fixed rate account thinking it was an isa. Tried within 14 days to get my money back but they said they couldn’t, or rather wouldn’t, do it. An expensive mistake.

I have used Chetwood bank for just under a year now for a savings account and they are fantatstic. I had to contact them last week and got through to a lovely lady called Charlotte. Charlotte has been so incredibly helpful in all our communications and couldn't have done any more for me. Thank you so much.

Very helpful in changing my contact details after all the security questions were answered.

Great experience. Clear communication. Step by step guidance. A very good customer experience.

Spoke to Callum by telephone and he couldn’t have been more helpful. Very impressed with customer service.

Lucie dealt with my enquiry today. She was helpful, polite, knowledgeable, and a pleasure to deal with.

I returned to Chetwood to ensure that I'd be in full knowledge of all my options and the best way forward when I simply could not be sure myself.
Charlotte was all over the detail and put me straight, calmly explaining the best course of action in my situation. It is genuinely a first class service. Thank you.

I needed to know the interest I received from closed SmartSave accounts in order to complete the 24/25 and 25/26 self assessment forms that have been thrust upon me. Now you can’t log in to SmartSave, I phoned the Chetwood help number and braced myself for frustration and despair. Fortunately, a very nice and helpful lady called Karen was able to provide the figures straight away. It left me a bit dazed to be honest.

A very quick and prompt response regarding a question I had with a savings account, and Lucie who I dealt with gave a good and clear reply to my query.

Speedy resolution to a silly mistake on my part. Really friendly and supportive staff.
Thanks :-)

Chetwood bank telephone interaction was very helpful in the task I had to navigate. Andy was helpful and professional assisting me in the task. Just lovely to be able to speak in person not to AI. Great service

excellent as I got the information I was looking for

Friendly, helpful, professional and answered the phone in 5 minutes. I wish all banks were like this.

Mark was very helpful and efficient in dealing with my query

Don't be put off if the name is not familiar. Chetwood offered a good savings product with an attractive interest rate. The process of opening a new account was straightforward, and your money is protected. Excellent if you want to lock away savings for a fixed time.

I need to change some contact details. This was achieved without any problems and the bank confirmed the changes via secure email. Good service.

on-line Customer Services were able to greatly assist me, once security vetting had been completed quickly and easily. Would use that facility again, should the need arise...

Very helpful and straightforward I would give five stars but they haven’t got any stars extra ones