Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment. Nice enough, but not sufficient for me to repeat order
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Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a ful... See more
I ordered some fleece type tights leggings that look like real skin under tights.. it took weeks for them to come, when the arrived they were very small, I complained to customer services who quickly... See more
Ordered the heart shaped friendship ornament. Sadly it did not suit my needs but customer services were super helpful and arranged a prompt refund. Very impressed with how they dealt with the issue.
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2.7
Poor
223 reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Awful
Awful. So disappointed with my snowflakes. Cheap tacky plastic with 2 stones stuck on them. Also much smaller than expected, so this makes the writing look very tiny. Bought as presents. I would be embarrassed to gift them to anyone. My fault for not reading the negative reviews first. Lesson learnt
October 1, 2025
Unprompted review
Reply from Chic Lucky
We sincerely apologize for the unpleasant shopping experience you've experienced. This is absolutely not the level of service we should provide. We assure you that our customers are always our top priority and we are committed to providing the highest quality service. We will report the issue you raised to the supplier. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Ordered 2 of the F-CAW-F mugs
Ordered 2 of the F-CAW-F mugs. They made out that the mugs made the sound but on arrival, they were just plain mugs with the picture on. Stupid thing is, i could have made the cups my self for £5.00 for 2 instead of the £9.99 each. I read reviews and every one said how fantastic the cups were! What a disappointment. NEVER buyfrom this company
October 3, 2025
Unprompted review
Reply from Chic Lucky
We sincerely apologize for the unpleasant shopping experience you've experienced. This is absolutely not the level of service we should provide. We assure you that our customers are always our top priority and we are committed to providing the highest quality service. We will report the issue you raised to the supplier. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Avoid - poor quality and terrible customer service
Slow delivery as shipped from abroad. Poor quality item. My snowflakes had the sea glass heads missing. Bought as stocking fillers but too ashamed to gift as they are cheap and tatty. Emailed for return address. Was offered replacement item. Emailed over 15 times asking for returns address and refund as their website states within the 14 days. Just got response we’ve replied to your query. Avoid this company !!!!
In response to the company’s reply. How hard is it to provide me with your address so I can return my order for a refund! Isn’t 15 emails asking for it enough??
Received a further email asking how many I want to return and I’ve replied.
Still no response from the company.
Should have checked them out first!!! AVOID THIS COMPANY!
October 2, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Two items broken upon opening. Not broken via delivery, poorly made.Mislead on offer. Long delivery time.
Two items broken upon opening. Believed the items were part of an offer, didn’t get that. Just as well as they would no doubt also be broken. Anything I press re contact doesnt come up or sends me back to the site. I’ve waited a good while for delivery. I know our delivery this end is trusted. These items have not been made properly. Very disappointed. Think it’s a scam. I WANT MY MONEY BACK IN FULL. I’m looking into it. Facebook should not advertised companies with his many negative views.
October 1, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is damaged in any way, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Total misrepresentation of what they…
Total misrepresentation of what they are selling. Not sea glass acrylic not 1 quarter of size advertised. I wished i could up load pictures
September 30, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolute ripe of site … they never…
Absolute ripe of site … they never provide your goods or a refund.
September 29, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We are a legitimate and licensed company, and we guarantee that we will prioritize your concerns and resolve them as quickly as possible. If you did not receive your item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I received my waterproof coat which was…
I received my waterproof coat which was too big for myself unfortunately, I emailed Chic-lucky.com to ask how I could return the item and order the medium size cost, I got a quick reply saying they were sorry that the coat was too big and they would put an order in straight away and I didn’t need to return the coat to them (I will give the coat too a charity a shop) the coat I received was of good quality and a lovely colour it was just a shame it was to big
September 23, 2025
Unprompted review
Thank you for my fab raincoat.
Thank you for my fab raincoat.
I love it and ordered one for my Mum too.
September 26, 2025
Unprompted review
Blocked comment
Saw this company and as always I check thier reviews on Trustpiot. Returned to facebook and saw the original post. Mentioned thier review rating and the ad disappeared tried to find it on a search but its not availabe. I can only imagine that I have been blocked HUGE REDFLAG. But typical id chinese companies .....no freedom of speech
September 22, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
Their items are dupes.
They supposedly offer a 30 day satisfaction guarantee but the customer service email address does not work and the link to a returns form they mention on their website does not exist.
This company should not be allowed to trade.
Avoid at all costs.
If I could give less than one star, I would.
September 9, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@chic-lucky.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
scammers order cleaning creases solution 3…
order cleaning creases solution 3 bottles +2 free packing was alley opened and 2 bottles was missing,send few pictures to proof and the customer service say they still not delivered OMG I don't know what to do with them🤦♀️🤦♀️🤦♀️
September 10, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is missing anything, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Absolutely rubbish goods
If I could go lower I would , I didn’t know this was a Chinese site , ordered bubble mascara and ended up with cheap and nasty mascara that went in the bin , it also took over a month to arrive , wish I’d read these reviews sooner , avoid at all cost
July 4, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
BEWARE 🤬👿☠️💩👹
THIS SITE SHOULD BE BANNED! DO NOT BUY ANYTHING FROM THEM. THEY USE HIGH BRAND NAMES AND PHOTOS FROM OTHER WEBSITES TO STEAL YOUR MONEY THEN REFUSE YOUR REFUND WHEN YOU EVENTUALLY RECEIVE WHAT YOU THOUGHT YOU WERE BUYING. ABSOLUTELY DISGUSTING CON ARTISTS 🤬🤬🤬🤬🤬🤬🤬🤬
September 2, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. Our products are all personally photographed, and we have a comprehensive return and refund policy. We assure you that we prioritize your concerns and resolve any issues. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
My two boxes came today square not…
My two boxes came today square not rectangle as ordered and with only 6 pouches in each instead of 12 - that is not what I ordered - a complete rip off!!
August 27, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Received only one pair of glasses today…
Received only one pair of glasses today (should have been buy one get one free). Glasses themselves are fine but cannot see through the lenses. They appear to be fogged up. Very disappointed.
August 23, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is missing, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
If I could give a zero star I would
If I could give a zero star I would! Still waiting on a reply back to return my order! Absolutely shocking to say the least! Sizing is wrong and material is of the worst quality! Just wish I found these reviews before I ordered! It’s a scam knowing once they get your money they know they can get away with sending rubbish and we can’t get it back!!! £45 ive wasted and ive no idea how to claim it back!!!
August 5, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Be aware of this company I have bought…
Be aware of this company I have bought a pair of trousers the material is the worst the size was too big have sent them multiple emails no reply and do not refund I would definitely Not recommend to buy from them I will make sure that no one will and will let people know on Facebook and trust pilot
August 7, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@chic-lucky.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Failed Miserably
I ordered stuff on 3rd May and as of yet I still haven't received it, I have emailed 6 times and each time I received a generic email saying they would be intouch within 48 hrs...then nothing...now £7.99 is probably a drop in the ocean to them but to me it's alot of money...I am not expected my order now or my money back and will no longer buy off fb....
May 3, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you so much for taking the time to share your feedback with us.
We apologize for the delay. Perhaps there was a shipping issue, and we completely understand your frustration. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I am bombarded with promo-emails that…
I am bombarded with promo-emails that can't be stopped. This company is a nightmare
August 3, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. You can contact our customer service to cancel your subscription. We assure you that we will prioritize your feedback and resolve the issue. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
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