This company has several steps to return and do NOT respond for refunds of their crapy quality of clothing items. I have sent all the information they requested sent several emails and NOTHING! I will... See more
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Worst online shopping I have ever had. the Dress came with bad material, different color , smaller size,....
The dress in the picture is so different the colour is supposed to be yellow gold and it was a champagne colour needs a lot of alteration. Poor quality poor material not done well so do not buy from c... See more
DONT BUY FROM THEM, false advertising dress is nothing like they advertised. $250.00 for something that is made terrible material is gross, it smells horrible and it looks like a kids play or Hallowe... See more
Company replied
Breach of guidelines
Horrible
Horrible. Dress wasn’t even the right color as pictured and didn’t even come close to fitting!! Overpriced for cheaply made clothing that is a scam!!
October 17, 2025
Unprompted review
Reply from Chiclody
Dear Lindsey:
Thank you for taking the time to leave a review! We're sorry to hear you were disappointed with the quality of the dress you ordered.
We don't want you to feel obligated to keep an unsatisfactory product, so a member of our team has contacted you via email to assist you. You can also contact us directly with your concerns at service@Chiclody.com. We're working hard to find a solution!
Thank you for bringing this issue to our attention so we can do our best to prevent it from happening again. We sincerely hope to improve your experience and, ultimately, your overall impression of Chiclody . If you have any further assistance, please feel free to contact us.
Due to the diverse styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have sent your feedback to the relevant department.
Thank you again for taking the time to speak with us today! We recommend that you provide your order number so we can verify this information.
Have a great day!
Chiclody Customer Service Team
DONT BUY CHICLODY
DO NOT BUY ANY DRESSES FROM HERE.
This is by far the worst dress I’ve ever purchased in my life. The material is absolutely not worth the price — it feels like a $10 dress from SHEIN. They’re scamming people, I’m telling you.
I bought this dress for a charity event and even paid extra for express shipping — what a total waste of money.
The photos online look so elegant and beautiful, but the dress I received was completely different! Horrible quality — the seams at the top and bottom were coming apart like some cheap knock-off. How on earth is this supposed to be a dress that costs over $200?
If the CEO has any conscience, they wouldn’t run a business like this.
Save your money — if you’re going to spend over $200, just go to a nearby department store. Lesson learned the hard way. Oh my god I am so mad. If I could give zero star, I would.
September 7, 2025
Unprompted review
Reply from Chiclody
Dear CHLOE:
Thank you for taking the time to leave a review! We're deeply sorry to hear that you were disappointed with the quality of the dress you ordered.
We don't want you to feel obligated to keep an unsatisfactory product, so a member of our team has contacted you via email and hopes to assist you. You can also contact us directly with your concerns at service@Chiclody.com. We're working hard to find a solution!
Thank you for bringing this issue to our attention so we can do our best to prevent it from happening again. We sincerely hope to improve your experience and, ultimately, your overall impression of Chiclody. If you have any further assistance, please feel free to contact us.
We take the quality of our clothing very seriously, but we're deeply sorry that we didn't meet your expectations. We've passed on your feedback to the relevant department and will continue to adhere to uniform standards to ensure that the product quality matches the image.
Thank you again for taking the time to speak with us today! We recommend that you provide your order number so we can verify this situation.
Have a great day!
Chiclody Customer Service Team
Dress didn’t look
Dress didn’t look
Like the picture
They do not offer refunds
Worst company I have dealt with in all my years online shopping! Donot buy from here
September 20, 2025
Unprompted review
Reply from Chiclody
Dear Latricia Original,
We sincerely apologize for the inconvenience or frustration you've experienced.
Thank you for reporting the issue with your refund processing time. We understand the importance of receiving your refund promptly and apologize for any inconvenience this delay may cause. While we strive to process refunds as quickly as possible, the time it takes for funds to arrive in your bank's account may vary depending on your bank's processing speed and any additional verification measures it may have taken.
Refunds for credit card payments can take up to 15 business days, while refunds for PayPal payments can take 1-3 business days. Please note that processing times vary depending on your bank and PayPal.
If you have already returned the product and the return package has been delivered to our returns warehouse, we will issue a refund. We note that you have filed a dispute and would like to inform you that disputes take between one and three months to process. During this time, your order balance is held, and we cannot issue a refund. Please understand.
Have a great day!
Chiclody Customer Care Team
I ordered two beautiful dresses
I ordered two beautiful dresses. Received the dresses; they were wrinkled and had cheap material for the price. I emailed for a refund and had to wait two weeks to receive the address to send it back. They sent several emails back and forth to get a mailing address, and didn't want to refund me. Beware of ordering from this company, the clothing doesn't look like whats on the web site
August 10, 2025
Unprompted review
Reply from Chiclody
Dear Tpatton,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
We take the quality of our clothing very seriously, and we are deeply sorry that the garment did not meet the quality standards we strive for. We have forwarded your feedback to the relevant department and will continue to adhere to uniform standards to ensure product quality and that the product matches the image.
As long as the package is returned and delivered to our returns warehouse, we will definitely issue a refund.
In your case, we recommend that you provide your order number for verification. We look forward to hearing from you soon!
Have a lovely day!
Chiclody Customer Care Team
A bunch of scammers
A bunch of scammers! I placed an order and then checked the reviews — I wish I had done it earlier. I saw all the awful ratings and realised I was the next victim. I immediately contacted their customer service to cancel my order, but no one is responding. I’m now contacting my bank and reporting this joke of a company.
October 3, 2025
Unprompted review
Reply from Chiclody
Dear Marcia Custodio:
Thank you for your review! We are deeply sorry for the disappointing experience you had with your recent order. Zapaka prides itself on quality, and we never want a customer to be dissatisfied with any product.
We have noticed that your order has been canceled and refunded. Please verify.
If there is any further assistance we can provide, please let us know. We are happy to assist you and are happy to serve you wholeheartedly!
Have a lovely day!
Chiclody Customer Care Team
Beyond horrible at every turn
Update: Sorry, but I stand by what I wrote below. From the initial order, It took so long for your company to acknowledge the fact that I had placed the order ( but there was no problem charging my credit card that day) and then respond to tell me where the order was. I needed one of the dresses for an event and that was why I had purchased the expedited Shipping fee —- Which ended up not being expedited. It barely made it on time, literally by a day, when it should have arrived at least one week before ( if not more).
Your return policy said that I could return it for a complete refund. One of the dresses was perfect… and I told you that I was happy with it, but the other one was a complete disaster and I wanted to return it. Your company starts negotiating with me. I didn’t want it. Period. Not only did your company delay in sending me the return label (which came at the last possible moment in order for me to make the allotted return deadline) , once shipped, your employees could not figure out that the item had actually been returned to your facility (when in fact, the item had already been accepted at your facility for the return). Add to the fact that the credit return I was promised was taking so long that I had to contact my credit card company to help ensure that I got my refund.
Sorry, but there’s no way I’m ever doing business with your company again and I strongly suggest others think twice about working with your company regardless of the products you offer.
———————-
Original review:
Beyond horrible at every turn. The initial shipping of the order...they somehow lost the order...but certainly managed to charge my credit card. Repeated attempts to find out where the dresses were...met with silence...then apologizes...but no real info. FINALLY the dresses show up. One is great...the other...horrible. So I want a complete refund including my expedited fees for shipping. They agree to the refund of the shipping fee...but then start negoiating about the return ..."Well, if you keep it, we will credit you X percent". NO! That's not what I wanted or what you promised. So FINALLY they agree to it but then don't send the info for me to do it. Time is ticking because they have a window of certain number of days and I'm leaving the country so it has to be done by this day. When I threaten that I'm calling my credit card company, all of a sudden, the return comes through. And then you have to jump through hoops about all the info they want about the return...pictures, tracking numbers, etc. Okay...I send it. Then these idiots cannot figure out they have gotten it even after I send them proof it was delivered to the address. NOW...I'm waiting for the $$ to be refunded even though they said they received it and it will be credited. They got one more day before I call Amex.
October 1, 2025
Unprompted review
Reply from Chiclody
Dear Nikki，
Hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're working diligently to resolve this issue from the customer's perspective.
As you know, we've provided you with a return address, and you've already returned the package. Next, we'll wait for the package to arrive at our warehouse and then issue a refund. If your package has already been delivered, we'll issue a refund.
We recommend providing your order number for verification. We hope to resolve this matter amicably. Thank you for your understanding.
Kind regards,
Chiclody Customer Care Team
DO NOT BUY - Terrible Customer Service - Will not
I bought two dresses from Chiclody and only received one crammed into a small package. When I reached out to return the one dress and ask to cancel the other dress, they told me that they had sent both dresses in the original package, which there is no way possible based on the size of the original package. I have sent pictures as requested over TWO weeks ago and still no return address for me to send the one dress back to. I have sent MULTIPLE emails asking for refund and return address and they either don't respond or send some stalling "we are investigating" email. This company is a TOTAL SCAM, will not let you return items and keep stalling and not resolving issues. I wish I never ordered and will NEVER again.
ORDER - WBCL 16824.
October 2, 2025
Unprompted review
Reply from Chiclody
Dear NC，
Hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we're working diligently to resolve this issue from the customer's perspective.
As you know, we've provided you with a return address, and you've already returned the package. Next, we'll wait for the package to arrive at our warehouse and then issue a refund. If your package has already been delivered, we'll issue a refund.
We hope to resolve this matter amicably. Thank you for your understanding. We've already sent you an email; please verify.
Kind regards,
Chiclody Customer Care Team
Horrible
Horrible! They do everything to do not return me the money from the dresses I sent them back. 3 month already they send me the emails and ask the tracking number, fotos and bla, bla, bla... wich I sent already 3 times!
June 20, 2025
Unprompted review
Reply from Chiclody
Dear Olga cliente:
We apologize for the inconvenience. We have never ignored your emails, nor have we tried to avoid refunding you for returned clothing. If a refund wasn't issued, it could be because you didn't provide a tracking number, the package didn't arrive at our returns warehouse, or there could be an error on our part. We'll need to investigate the specific cause. We recommend providing your order number so we can verify it once your package arrives at our warehouse.
Thank you very much for your valuable feedback, and we will continue to improve our service.
Have a nice day!
Sincerely,
Chiclody Customer Service Team
Scam and now cannot get a refund or obtain return address
Terrible experience. I’m now stuck with a dress that looks nothing like the images on the website. I have emailed to query a return and have been advised I will pay postage plus a restocking fee plus No address has been provided to return the item - and the advice given is that “ we recommend keeping the item or they will provide a refund of $17 or a voucher valued at $22”. - it’s likely because that is all the garment is worth ?!! This site is a complete scam - I wish I had read the reviews - please take my advice and avoid. Customer service is non existent and inadequate and surely is in breach of any consumer laws. if I could give zero stars above - I would
September 29, 2025
Unprompted review
Reply from Chiclody
Dear Michelle Power:
We hope you are well. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we are constantly negotiating with you, considering the customer's perspective.
As you know, we have provided you with a return address, and you have already returned the package. Next, we will wait for the package to be delivered to our warehouse and then issue a refund.
Thank you very much for your valuable feedback, and we will continue to improve our service.
Have a wonderful day!
Sincerely,
Chiclody Customer Service Team
Terrible experience do not buy clothes…
Terrible experience do not buy clothes from here!! Poor quality fit and material and when I try to return the dress I am in a cycle of emails where they constantly ask the same questions and evidence (all of which I have already provided!) repeatedly and avoid instructions for a refund. Literally avoiding and extending excuses not to provide refund.
September 28, 2025
Unprompted review
Reply from Chiclody
Dear Paula:
We hope you are well. We apologize for the cumbersome return process you described, but most customers agree to keep their order and receive a partial refund, so we will continue to negotiate on your behalf.
We take the quality of our clothing very seriously. However, we are deeply sorry that the garments we wore did not meet our expectations. We have forwarded your feedback to the relevant department and will continue to adhere to uniform standards to ensure product quality matches the images.
We recommend providing your order number, and we will send you a return address directly.
We sincerely appreciate your valuable feedback and will continue to improve our service.
Have a wonderful day!
Sincerely,
Chiclody Customer Service Team
Please please DO NOT BUY FROM THIS SCAM…
Please please DO NOT BUY FROM THIS SCAM SO CALLED COMPANY. I bought a white suit, it came with no tags, dirt stains, marker stain, and the fabric had black balls on them like they had it in stock forever. Obviously worn.
Back in forth with customer service, well,lack of is more like it. They say they are sorry, send the reason, send the pictures, send this, do this. But no return process to happen.
I will just dispute it with my card company now as I know they are just playing around hoping you give up.
All the praising advertisements are definitely not true. Fabric is like plastic and looks like a ballon. I’m sure they pay ppl to write a few good reviews. Save yourself grief and go to a store. Too much scams online now. By far this company was one of the worst. They should go out of business because they are fraud and goes against any ethical retailer. No pride.
September 5, 2025
Unprompted review
Reply from Chiclody
Dear Customer:
We hope you are well. We take the quality of our clothing very seriously. However, we are deeply sorry that the garments we actually wore did not meet our expectations. We have forwarded your feedback to the relevant department and will continue to adhere to uniform standards to ensure product quality matches the images.
We are deeply sorry, but most customers agree to keep their orders and receive a partial refund, so we are always negotiating, considering the customer's perspective. However, if the customer insists on a return, we will provide a return address. We recommend providing your order number, and we will send the return address directly to you, and you can then return the item.
We sincerely appreciate your valuable feedback and will continue to improve our service.
Have a wonderful day!
Sincerely,
Chiclody Customer Service Team
If I could give zero stars
If I could give zero stars, I would. Dealing with this company has been the absolute worst experience I’ve ever dealt with as a consumer. I ordered a dress for a maternity photo shoot. It took 45 days to get to me. There was so much back-and-forth between us and the story kept on changing for why my dress was delayed. Then I get the dress. It was terrible quality and not anything like what was described online. The return process was an absolute nightmare. I ended up just doing a dispute with my credit card company. I’m talking there are 20+ emails between us back-and-forth in the end. They still refused to give me a full refund even though they clearly advertise. They do a full refund within 14 days on their website. I truly believe this is a fraudulent company and I would not trust them. I would not support their business you have been thoroughly warned.
August 6, 2025
Unprompted review
Reply from Chiclody
Dear Samantha Price:
We hope you are well. We take the quality of our clothing very seriously. However, we are deeply sorry that the garments we actually wore did not meet our expectations. We have forwarded your feedback to the relevant department and will continue to adhere to uniform standards to ensure product quality matches the images.
We are deeply sorry, but most customers agree to keep their orders and receive partial refunds, not refuse them. Therefore, we are negotiating with the customer in mind. However, if the customer insists on a return, we will provide a return address. We recommend providing your order number, and we will send you the return address directly, and then you can return the item.
We sincerely appreciate your valuable feedback and will continue to improve our service.
Have a wonderful day!
Sincerely,
Chiclody Customer Service Team
Terrible Experience
Terrible Experience – Do Not Buy
I ordered three dresses with express shipping. They arrived a week late and all were far too large. When I exercised my legal right to return them within 14 days, the company refused, claiming a 7-day policy that is against EU consumer law. Instead of sending me a return label, they kept stalling with unnecessary requests for photos. Completely unprofessional and not trustworthy. Avoid this shop at all costs.
September 25, 2025
Unprompted review
Reply from Chiclody
Dear Angela Heindl-Schober,
We are deeply sorry that you were not satisfied with our product. Our return policy is clearly stated on our website. If you contact us, we will provide you with our return address. We uphold integrity and treat every customer with honesty. Returns and refunds are standard after-sales services across all platforms. Even if you do not wish to return the product, we will provide you with alternative options.
If possible, please provide your order number or the email address you provided when placing your order. We will contact you as soon as possible. We will provide you with a return address for your return.
Best regards,
Chiclody Customer Service Center
Awful company
This company is an awful company. My wife purchased a dress in her normal size but it turned out to be too small. We contacted them in terms of the issue and wanted to return for refund. They said we will custom make you a dress, please send us your measurements and there will be no charge. The "custom" dress they sent was about 4 sizes too big, they obviously did not make a custom dress. When we contacted them they went completely dark on us. So now we are out the cost of the original dress plus the expedited shipping we paid for the 2nd dress. DO NOT USE THIS COMPANY, THEY ARE A SCAM COMPANY
September 24, 2025
Unprompted review
Reply from Chiclody
Dear Peter Baker:
Due to the unique styles and designs we offer, sizing may vary slightly across products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have sent your feedback regarding these products to the relevant department.
We reviewed your order and found that you have contacted customer service regarding a return. In your case, we recommend that you send us a measurement image of the relevant size to verify this.
We sincerely appreciate your valuable feedback and will continue to improve our service.
Have a wonderful day!
Sincerely,
Chiclody Customer Service Team
HORRIBLE
HORRIBLE! Do not order! The dress looks like a trash bag , cheap material . They said through e mail I could return it, but won’t email me back on the return address. Total SCAM.
September 23, 2025
Unprompted review
Reply from Chiclody
Dear wendy Israelson:
We hope you are well. We take the quality of our clothing very seriously. However, we are deeply sorry that the garment you wore did not meet our expectations. We have forwarded your feedback to the relevant department and will continue to adhere to standardized standards to ensure product quality matches the images.
We apologize for this. We noticed that our customer service team was unable to locate the order number in your email, but you have not responded. We have sent you a return address.
We sincerely appreciate your valuable feedback and will continue to improve our service.
Have a wonderful day!
Sincerely,
Chiclody Customer Service Team
BUYER BEWARE! DON’T BANK ON A REFUND! UPDATE: I didn’t get a partial refund!
On 8/12/2025 I purchased 3 dresses from Chiclody for my daughter’s wedding. The dresses arrived on 8/25/25 but when I tried them on, they were all too small. I contacted the company the very next day to request a return and full refund. The company asked me to try on the dresses and send them pictures to help their “research” team but I feel like they did this to eat up the 14 day return window! BTW, the beautiful pictures on their website don’t match the product! Long story short, customer service responded promptly by email but I still got the run around for a few weeks and had to negotiate for an 80% refund when I should have gotten a 100% refund! I followed all the refund protocol and still couldn’t get what I was entitled to and I’m Still waiting for the refund! Buyer beware…. they don’t want to refund and the product doesn’t match their website pictures so Trust me..you will be Better off buying from that expensive department store bc at least you can get your money back! Guess I’ll be contacting the BBB next if I don’t see the refund on my credit card soon! I will follow up on this site if I hear from Chiclody!
10/3/2025… UPDATE: Even though I didn’t get 100% refund… I did get 80%! I’ll take that bc It’s better than nothing!
August 12, 2025
Unprompted review
Reply from Chiclody
Dear Shelley:
We take the quality of our clothing very seriously, but we are deeply sorry that the garment did not meet our expectations. We have forwarded your feedback to the relevant department and will continue to adhere to uniform standards to ensure product quality and that the product matches the image.
We reviewed your order and found that you have contacted customer service regarding a return. Regarding your situation, we...
We are deeply sorry, but most customers agree to keep their order and receive a partial refund rather than denying a refund. Therefore, we always negotiate on the customer's side. However, if the customer insists on a return, we will provide a return address. We recommend providing your order number. We will then send the return address directly to you for your return.
We sincerely appreciate your valuable feedback and will continue to improve our service.
Have a wonderful day!
Sincerely,
Chiclody Customer Service Team
This company stole my money
This company stole my money ! They’re scammers. I ordered a dress with my credit card and when I received the confirmation email it showed a payment to Pay-Pal. I don’t have a Pay-Pal account. I tried canceling the order immediately using the phone they provided for Pay-Pal and it was never answered. I put the dispute with my bank thinking was a way to solve the issue. I received the dress which was a really bad made, bad quality. When I finally managed to send a email to a customer service they gave 5 days to return the dress to my cost with insurance. I pay 20.00 extra . Now they have the horrible dress on time and I haven’t received my 300 dollars . It’s being excuse after excuse. I did took the dispute out since they assured me that I needed to cancel that in order to have my money back. This is beyond scamming.
July 22, 2025
Unprompted review
Do NOT buy from this aite
Do NOT buy from this aite! They advertise a knee length then ahip a mid thigh length dress. I contacted the company within the 14 day refund. They’re giving me the runaround even suggesting I could give the dress to a friend as a nice surprise instead of just sending me a shipping label to return the dress and issue a refund then they offer a 1.3% refund total scam unprofessional company do not buy from them
September 18, 2025
Unprompted review
I am so worried
I am so worried, ordered a dress on Tuesday for a Very important meeting, and want to look classy, after reading all your reviews, if the dress I ordered looks nothing like the picture, and the material is cheap, I will be so disappointed. Please prove me wrong, and I will do another review
September 16, 2025
Unprompted review
It’s a scam
It’s a scam. Chiclody is a Chinese-owned company that is considered a scam.
September 10, 2025
Unprompted review
Reply from Chiclody
We’re really sorry that your experience wasn’t what you expected and completely understand how frustrating it must be if your concerns weren’t resolved before. We’d love to know more—was it the clothing quality, shipping, or something else? Please reach out to us again, and we’ll personally do our best to make things right and ensure you’re satisfied.
——Chiclody Customer Care Team
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