This company has several steps to return and do NOT respond for refunds of their crapy quality of clothing items. I have sent all the information they requested sent several emails and NOTHING! I will... See more
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Worst online shopping I have ever had. the Dress came with bad material, different color , smaller size,....
The dress in the picture is so different the colour is supposed to be yellow gold and it was a champagne colour needs a lot of alteration. Poor quality poor material not done well so do not buy from c... See more
DONT BUY FROM THEM, false advertising dress is nothing like they advertised. $250.00 for something that is made terrible material is gross, it smells horrible and it looks like a kids play or Hallowe... See more
Company replied
Breach of guidelines
PLEASE DO NOT USE THIS COMPANY!
I bought a dress ($187.89) from this website without reading the reviews to my utter regret! I used their size guide only to receive a dress that was much bigger. Several emails later they are refusing to exchange the dress for a smaller size with an $18 refund or $22 coupon. It will cost me over £100 to alter. It was supposed to be for a friend’s wedding. NEVER AGAIN! I sincerely hope this does not happen to you. Beware buyer!
May 8, 2025
Unprompted review
Reply from Chiclody
Hi Faye,
We’re truly sorry to hear about your experience.
Your feedback is very important and has been passed along to our quality control and customer service teams. We understand if this solution didn’t feel fair in your case, and we’re very sorry for the disappointment caused.
We encourage you to reach out to our customer service team at service@chiclody.com with your order details. We’d love the opportunity to help resolve this for you.
Thank you for taking the time to share your experience — your voice truly helps us improve.
Sincerely,
Customer Service Team
This company is so unprofessional
This company is so unprofessional, I bought a dress the quality was super poor I wanted to returned but they won't give me the opportunity to do so . I wrote them line 10 emails , send videos of the dress everything complying with the return policy . This is a scam , don't buy from them .
April 28, 2025
Unprompted review
Reply from Chiclody
Hi Milagros,
We’re sorry to hear about your experience. If you're not satisfied with the dress and would like to return it, please contact our customer service team at service@chiclody.com with your order number. We’ll provide you with the return address and assist you through the return process.
We’re here to help and will do our best to resolve this for you.
Thank you for your understanding.
Sincerely,
Customer Service Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I ordered the dress, took one month to deliver, and when it was delivered, it was defective . I could not get it over my head. You have to get permission to send it back and when you finally get it, there are very specific instructions to follow or they will not issue credit. They also try to convince you to get store credit before they issue authorization to return. After i returned it, Its been one month and I have not heard from the company, UPS shows it was delivered and i notified company of the return. NO ANSWER! The dresses look beautiful but worst shopping online experience ever! AGAIN, don't buy because they are beautiful, This is a SHAM Company from Hong Kong.
March 3, 2025
Unprompted review
Reply from Chiclody
Hi Martha,
We’re truly sorry to hear about your experience
If you've already returned the dress and UPS shows it was delivered, kindly email our customer service team at service@chiclody.com with your order number and tracking info. We will check the status and assist you in processing your refund as soon as possible.
We apologize again for the inconvenience caused and appreciate your patience as we work to make this right.
Sincerely,
Customer Service Team
€50 bribe to remove or change my review!
I have already reviewed this company and have today been offered a $50 bribe from Chiclody to remove or change my review. I am basically disgusted with this company. How this company is allowed to trade in the United Kingdom is beyond me. There should be a full investigation in to their malpractice and they should be barred from further trade in the UK.
Please beware when you order from this company the image you see on their website is not necessarily the dress you will receive. They must have a team of seamstresses that attempt to copy the image of the dresses. What I received were substandard copies of beautiful illustrated dresses. Both dresses were made from cheap materials with poor workmanship and consequently were unwearable.
Thank goodness I had buyer protection through PayPal and was able to get my money back. If you order from this company ensure you pay via credit card or PayPal to ensure you have buyer protection hence if the goods are not as described you will be entitled to chase a refund through your payment provider.
May 8, 2025
Unprompted review
Reply from Chiclody
Hi Angela,
We’re truly sorry to hear about your experience.
Please know that it’s never our intention to mislead or pressure anyone regarding reviews. Regarding the items you received — we’re sorry they did not meet your expectations. We aim to represent our products as accurately as possible on our website, and we work with various suppliers to bring the designs to life.
Your feedback has been shared with our quality and service teams for further review. We are actively working to improve our product consistency and customer service standards.
Thank you for taking the time to share your experience. While we deeply regret that we didn’t meet your expectations, your comments will help us grow.
Sincerely,
Customer Service Team
BEWARE
BEWARE! After reading the return policy, I purchased a dress in two sizes with the understanding that I could return the dress that did not fit, if I contacted the seller within 14 days of receiving the order and get a return authorization for a full refund. Neither dress fit! Beware of the size chart! I emailed the seller requesting a full refund of $303.00. I received an email "offering a solution" & "recommended" I keep both items. They would provide a $45.00 refund or a coupon code valued at $60.00. In my returning email I said that wouldn't work & my atty. husband looked at the refund policy. Their reply, per our return policy you can return for 100% refund & advised me to return the items and receive a100% coupon code but only with confirmation the items were on the way to the warehouse and confirmed they were in good condition which would take several days for processing the 100% coupon code! The email ended with we still advise you to keep the items while receiving a partial refund, as this may prove to be more advantageous to me. Then they asked would you like to return for a100% coupon or keep the items and receive $90.00? What good are the dress that don't fit me? Sadly, I really liked the dress and told them I would order a larger size but wanted a full refund for one of the dresses. They never commented on that offer. But a plus is they do have a great website.
May 7, 2025
Unprompted review
Reply from Chiclody
Hi Christi,
We're truly sorry to hear about your experience and sincerely apologize for any frustration caused.
Our intention is never to mislead. We do offer returns in accordance with our policy, and it sounds like there was a miscommunication regarding the available options. We appreciate you bringing this to our attention and take your feedback seriously.
We’d love the opportunity to make things right. Please email us again at service@chiclody.com with your order number and preferred resolution. Whether it’s a return, exchange, or refund, we’re here to assist and ensure your issue is resolved fairly.
Thank you for your feedback — it helps us improve and serve our customers better.
Sincerely,
Customer Service Team
Worst customer service
Worst customer service
Dress came with a pen mark on a white dress
Refused to give me refund
And I paid extra for fast shipping
… customer service got video and pictures of the dresses never me they offer me 50$ on a dress I paid 250$
Don’t buy from them
April 30, 2025
Unprompted review
Reply from Chiclody
Hi Ilianit,
We’re truly sorry to hear about the inconvenience you’ve experienced.
Please reach out to us directly with your order number and tracking info — we want to make this right for you. If the item arrived with a defect, we’ll be sure to handle your refund promptly. You deserve better, and we’re here to help fix it.
Thank you for your feedback — it helps us grow, and we truly appreciate your patience.
Sincerely,
Customer Service Team
Awfull quality and they are ignoring my…
Awfull quality and they are ignoring my request for a refund. They offered $20 .. do not buy from them.
May 1, 2025
Unprompted review
Reply from Chiclody
Hi Celine,
We’re truly sorry to hear about your experience.
Please reach out to us directly with your order number and tracking information. We will process your refund promptly. Our team is here to help and resolve this matter as quickly as possible.
Thank you for your feedback — it helps us improve, and we appreciate your patience.
Sincerely,
Customer Service Team
Interesting how you can’t write a…disappointed
Interesting how you can’t write a review without hitting a star. One star is too kind. In trying to create a return they instead offer a discount on an item. After sending the sku and the reason for returning ( too small) they ignore or continue to lead you on hoping you’ll give up.
Save your money. Find a legit company.
May 4, 2025
Unprompted review
Reply from Chiclody
Hi Elaine,
We’re very sorry to hear about your experience and truly regret the frustration caused.
Please know that your feedback is taken seriously. If your return request hasn’t been properly handled, we’d like to resolve this right away. Kindly reach out to us directly with your order number so we can investigate further and ensure this is addressed correctly.
Thank you for bringing this to our attention. We’re committed to making things right.
Sincerely,
Customer Service Team
Should be zero stars
Should be zero stars. I ordered a black gown for a wedding. Took a long time to receive it. Dress arrived rolled in a ball, sequins damaged and missing. I contacted the company immediately. Took a while to get a response. They offered $25 refund on a $200 dress. I didn’t accept. More emails, more offers of coupons, $45 etc.
The dress is unwearable. Complete refund is only option for me.
I’m filing a fraud claim with my credit card company and trying to file complaint with Fed Trade Bureau.
Do not buy from this company
April 29, 2025
Unprompted review
Reply from Chiclody
Hi Jackie,
We are truly sorry to hear about your experience and sincerely apologize for the condition in which your order arrived.
We regret that our earlier resolutions did not meet your expectations. Please rest assured that we take this matter very seriously. If you’re still open to working with us, we’d like to resolve this properly. Kindly reach out with your order number so we can review your case again and offer a more appropriate solution.
Thank you for bringing this to our attention. Your feedback is important, and we are committed to doing better.
Sincerely,
Customer Service Team
If there was a zero star I would give…
If there was a zero star I would give it. They sent me a dress that had no tags on it and the liner was wrinkled like it was worn. When I asked for a return/refund of the $210 dress, they offered me $30. Be careful of their return policy, it puts them totally in control to say no for no reason! Totally disgusted with this company!
April 25, 2025
Unprompted review
Reply from Chiclody
Hi GK,
We’re truly sorry to hear about your experience. Please accept our sincere apologies.
We take concerns seriously, and it's never our intention to make the return process difficult. If the item you received was flawed, we want to make it right. Please contact us directly with your order number and photos of the issue so we can reassess the case and find a fair resolution.
We appreciate your feedback — it helps us improve and better serve our customers in the future.
Sincerely,
Customer Service Team
So many great dresses!!!
Both dresses I ordered for my son’s wedding were gorgeous and amazing quality!!
April 15, 2025
Unprompted review
Do not buy from this store
Do not buy from this store. I bought a gown and when it arrived it was of very poor quality. Since they say on the web site they will fully refund I emailed for a return slip. They refuse to refund the gown. They want to send me $34 for alterations or a gift card. After 7 emails they are still refusing to refund my gown.
April 15, 2025
Unprompted review
Reply from Chiclody
Hi Michele,
We're very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused.
Our goal is to resolve every issue fairly, and we regret if our previous offers did not meet your expectations. If you haven’t already, please contact us with your order number and photos of the item received so we can review your case once more and work toward a solution that better meets your needs.
Thank you for your feedback—it’s important to us and helps us improve.
Sincerely,
Customer Service Team
This web is scam
This web is scam. I don’t recommend it. Bought a dress for $180 these are the issue
1. The style and color doesn’t match with what shows in the pic
2. The size of dress is not true to what the measurements say on the web.
3. The return policy on the web is not true.
I ask for a return or exchange with an even more expensive dress after CS offered $30 refund for $190 dress. Don’t waste your money and get scammed by this web.
April 21, 2025
Unprompted review
Reply from Chiclody
Hi Zohal,
We’re very sorry to hear about your experience and sincerely apologize for the issues you’ve encountered.
We take your concerns seriously, especially about the size discrepancies and the return process. If the dress you received was not as described or if there were issues with the sizing, please contact us directly with your order number and photos of the item. We’ll investigate the matter thoroughly and work with you to find an appropriate solution.
We appreciate your feedback and are committed to improving our service moving forward.
Sincerely,
Customer Service Team
Received my 2 dresses and it was a…
Received my 2 dresses and it was a joke, both dresses looked like Salvation Army dresses, cheaply made and look nothing like the dress pictured
April 20, 2025
Unprompted review
Reply from Chiclody
Hi Clarabeth,
We’re truly sorry to hear that the dresses you received did not meet your expectations, and we deeply apologize for the disappointment this has caused.
Please contact us directly with your order number and any photos of the dresses so we can investigate the issue and work towards a solution that meets your satisfaction. We value your feedback and are committed to resolving this matter as quickly as possible.
Thank you for bringing this to our attention.
Sincerely,
Customer Service Team
Great quality
I was very satisfied with my purchase. The items are of great quality and I really liked them.
March 5, 2025
No Customer Service, Refusing to Refund
The dress arrives and was terribly made. Poor quality, inside out when it got to me, which means it was probably worn, and its is a terrible fit. I've been asking their customer service for a week now to return it and they won't respond to me and give me a return address. They keep saying they'll give me $30 for a credit. The dress was $160! This is a scam. I plan to contact my credit card company to get my money back, since they won't replay to me. These companies should not be allowed to do business at all, let alone in the US.
April 15, 2025
Unprompted review
Reply from Chiclody
Hi Rae,
We sincerely apologize for the experience you’ve had We take these matters seriously.
We want to resolve this issue for you as quickly as possible. Please contact us directly with your order number and any photos of the item received. We will review your case and ensure a proper resolution.
Your feedback is valuable, and we are committed to improving our service. Thank you for your patience, and we hope to have the opportunity to make this right.
Sincerely,
Customer Service Team
ZERO Customer Service!!!
I ordered a dress for an event three weeks ago and I can't get any customer service to respond. I've tried multiple emails, facebook, etc. and nothing. They want me to pay to track my package, which is absolutely ridiculous!!!
April 18, 2025
Unprompted review
Reply from Chiclody
Hi Kelly,
We sincerely apologize for the lack of communication.
We would like to assist you in tracking your order and resolving this issue. Please reach out to us with your order number, and we’ll prioritize your case to ensure it’s handled quickly.
Thank you for your patience, and we are committed to making this right.
Sincerely,
Customer Service Team
Total scam. Dont even think about going near
They dont even deserve a single star. Unfortunately i have to give one. Their ads are amazing, dresses look like they are out of this world. I ordered two dresses from them for a total of USD420. When the dresses came they were so badly made and they had nothing to do with the pictures. Sparkles were falling off instantly and the quality was sub zero. I wanted to return the dresses (on their adds it says easy return). They did not want mo to return the dresses. They said I could keep them and they would give me $41 instead. When I said I really want to return the dresses, there is no way I can wear them. They made me pay for a further £35 and I sent the dresses. I tracked it. They received the dresses and since then they are not answering any of my emails.I sent five email since. No answer. So I lost $420 and the dresses. It is a total scam. Dont go near.
April 17, 2025
Unprompted review
Reply from Chiclody
Hi Nur,
We sincerely apologize for any inconvenience caused. Please contact us directly with your order number and tracking details. If the return has been received, we will process your refund immediately. We value your feedback and are committed to resolving this for you as quickly as possible.
Thank you for your patience and understanding, and we truly hope to make this right for you.
Sincerely,
Customer Service Team
Oh my gosh
Oh my gosh, I was going to order, but after seeing these reviews, I have to run.
April 16, 2025
Unprompted review
Reply from Chiclody
Hi Oma,
We completely understand your concerns after reading the reviews. We always strive to improve our products and services, and your feedback is extremely valuable to us.
We’d love the chance to address any issues you may have and provide a positive experience. If you have any questions or concerns, please feel free to reach out to our customer service team at service@chiclody.com.
Thank you for considering us, and we hope to have the opportunity to earn your trust in the future.
Sincerely,
Customer Service Team
Rip Off
I ordered 3 dresses two weeks ago spending around $500. I also paid $60 for express shipping on two orders total. Two weeks later and I just got a shipping update, all my dresses are still in China. They just now shipped them. So my guess is I won't be getting my dresses for the event. Wish I had read more reviews here before placing my order. Do not order from here. Typical ripoff from China
April 16, 2025
Unprompted review
Reply from Chiclody
Hi Jessie,
We sincerely apologize for any inconvenience. Please rest assured that your order is being prioritized, and we are doing everything we can to ensure it arrives as quickly as possible. We understand the urgency, and we will continue to monitor the shipment closely. Please note that our shipping times are clearly stated as 7-14 days, and we apologize for any misunderstanding.
We value your feedback, and we’re constantly working to improve our shipping processes. If you have any questions or would like further assistance, please don’t hesitate to contact our customer service team at service@chiclody.com.
We truly appreciate your patience and understanding, and we hope to have the opportunity to make things right for you.
Sincerely,
Customer Service Team
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