This company has several steps to return and do NOT respond for refunds of their crapy quality of clothing items. I have sent all the information they requested sent several emails and NOTHING! I will... See more
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Worst online shopping I have ever had. the Dress came with bad material, different color , smaller size,....
The dress in the picture is so different the colour is supposed to be yellow gold and it was a champagne colour needs a lot of alteration. Poor quality poor material not done well so do not buy from c... See more
DONT BUY FROM THEM, false advertising dress is nothing like they advertised. $250.00 for something that is made terrible material is gross, it smells horrible and it looks like a kids play or Hallowe... See more
Company replied
Breach of guidelines
Don’t ever order from this company!!
Don’t ever order from this company!!! They didn’t want to refund/credit my account when they never shipped the dress!!! Be careful! Their response is not sure! They do not refund your full amount. They held 15 %!!!!! Lies!
March 11, 2025
Unprompted review
Reply from Chiclody
Hi Michele,
We sincerely apologize for any frustration caused. We completely understand how important it is to receive your order on time, and we’re truly sorry if there was any issue with your shipment.
Our team takes every order seriously, and if your dress was not shipped, a full refund should absolutely be processed. Please reach out to us with your order number so we can look into this immediately and resolve the issue for you.
Customer satisfaction is our priority, and we appreciate the opportunity to make this right. Looking forward to assisting you!
Sincerely,
Customer Service Team
Giving this company a 1 star is a gift
Giving this company a 1 star is a gift. This is not a reputable company. Their return policy is not true. Gowns are poorly made and the colors don’t match ehsy is delivered to you
March 19, 2025
Unprompted review
Reply from Chiclody
Hi Janice,
We’re truly sorry to hear that your experience didn’t meet expectations. Your feedback is very important to us, and we take it seriously.
We understand your concerns regarding the return policy. Please know that we are constantly working to improve our processes to provide the best possible experience for our customers. We’d love the opportunity to make things right—could you please share your order number with us privately? Our team is ready to assist you and ensure a satisfactory resolution.
Thank you for your patience and for giving us the chance to address this. We appreciate your honest feedback and hope to regain your trust.
Sincerely,
Customer Service Team
I ordered the Evening Formal Elegant…
I ordered the Evening Formal Elegant Dress Long Sleeve Black White Maxi Dress. The dress arrived but was poorly constructed and did not fit. I have requested a return authorization twice and haven't received a response. I won't order from Chiclody again.
January 16, 2025
Unprompted review
Reply from Chiclody
Hi, Julie,
We are truly sorry that we did not meet your expectations. We deeply value your feedback and are continuously working to enhance the overall customer experience. In order to better assist you, could you kindly provide your order number so that we can assign a dedicated team member to personally follow up on your issue until it is fully resolved to your satisfaction?
Your input is incredibly important to us, and we are committed to making improvements based on your valuable suggestions. Thank you for your understanding and patience.
Sincerely,
Customer Service Team
My Chiclody item didn’t fit and wasn’t even close to what the picture was being advertised
My Chiclody item I ordered was not even close to what product was advertised. I immediately sent pictures to them and asked for a refund. On a $200 item they sent me a response saying they would give me $26 refund or a $34 coupon credit and that’s it. I would be leery of ever buying from this misleading advertising company because you’ll never get your money back if you’re not satisfied
February 20, 2025
Unprompted review
Reply from Chiclody
Hi, Theresa,
We sincerely apologize for the disappointment you've experienced with your order, and we truly regret that the item did not meet your expectations. We take all customer feedback seriously and are committed to resolving any issues that arise.
In this case, we understand your concern regarding the refund process, and we want to ensure that your issue is addressed promptly. Please provide us with your order number and any additional details regarding the discrepancies, and our dedicated team will work directly with you to find a satisfactory solution.
We value your satisfaction and are committed to making things right. Thank you for your understanding, and we hope to hear from you soon.
Sincerely,
Customer Service Team
Copy Cat Scammers
I received a dress that looked nothing like the image on their website. It’s obvious to me now that the photo on the website was a designer dress that they attempted to copy. The fabric was horrible! The photo and description indicated a thin strap at the shoulder, but it was one and a half inches thick. The opening under the armpit was supposed to be cut in a deep “V” almost to the waist. The dress was made with a standard rounded sleeve opening.The lame fabric shown in the photo gave the illusion of baby pleats, however, they actually sewed wide pleats across the bodice and the cumber bun of the dress. In addition, I paid $29.99 extra for expedited shipping but don’t bother. The dress arrived the day before the longest timeframe listed on their website. Although their website indicates a 60 day easy return, it was anything but easy. First, you have to send photos of the areas of the dress that you’re displeased with. After sending those, they asked me for a video and a photo of the shipping envelop. After accommodating that second request, they declined my refund and offered me $20 towards another dress. Be aware of the risk you’re taking if ordering a dress from this company. I personally will never order from them again.
February 23, 2025
Unprompted review
Reply from Chiclody
Hi DJ,
We’re truly sorry that your experience didn’t meet your expectations. Your feedback is important to us, and we regret any disappointment caused.
We always aim to ensure that our products match the descriptions and images on our website, and we sincerely apologize if the dress you received didn’t meet those standards. Regarding shipping, we strive to meet our estimated delivery windows, and we apologize if the expedited shipping didn’t meet your expectations.
As for our return process, we require photos and videos to accurately assess the issue and find the best solution. However, we never intend to make it difficult for our customers. We genuinely want to make things right. Please reach out to us so we can further assist you and work toward a satisfactory resolution.
Your experience matters to us, and we appreciate your honest feedback.
Sincerely,
Chiclody
Customer Service Team
⚠️ Warning
⚠️ Warning: Do Not Buy from Chiclody! ⚠️
I want to share my terrible experience with Chiclody so no one else falls for their scam. I ordered two dresses, each costing £120, after seeing beautiful pictures on their website. After waiting 8 weeks, what I received was a complete joke—poorly stitched, horrible fabric, nothing like the pictures. It was a disaster and a real scam!
When I asked for a refund, they sent me a generic apology email and offered me a £40 voucher to buy more of their garbage-quality clothes instead of giving my money back. This is unacceptable!
I strongly urge everyone NEVER to buy from Chiclody. Please share this with others so no one else gets scammed. Let’s stop these fraudulent companies from taking advantage of people!
March 3, 2025
Unprompted review
Reply from Chiclody
Hi Megan,
We’re truly sorry to hear that your experience didn’t meet your expectations. Customer satisfaction is extremely important to us, and we deeply regret any disappointment caused.
We understand how frustrating it can be to wait for an order and then feel that it doesn't match what you expected. We always strive to ensure that our products reflect the images and descriptions on our website, and we sincerely apologize if your order fell short. Regarding your refund request, our customer service team is always here to help, and we want to work with you to find a fair resolution.
Please reach out to us with your order details, and we will personally review your case to see how we can make this right. Your feedback is invaluable to us as we continue to improve our products and services.
We truly appreciate your patience and the opportunity to address your concerns.
Sincerely,
Chiclody
Customer Service Team
Not real pictures on the site
They clearly use photos from other websites then send you a horribly made copy. The dress I received was cheap fabrics and horribly made. They say that returns are easy, but its been a month and I am still waiting for my refund. They offered me $10 for a $120 dress!! I said no. They keep offering to let me keep the dress- I don't want it! I will send it back! But it is clear they use such cheap materials they don't want it back either. I am waiting for a full refund.
February 6, 2025
Unprompted review
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