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Rated 1 out of 5 stars

I’m confused as it says “latest releases from cinema to be able to purchase via the app, rather than going to the cinema, which isn’t always feasible for my self, so when I stumbled across this app, I... See more

Company replied

Rated 2 out of 5 stars

I rely on subtitles to understand what people are saying in films and TV shows. It was surprising to discover that Chili does not provide subtitles for popular films like Home Alone and John Wick.... See more

Company replied

Rated 1 out of 5 stars

Just really not worth bothering with IMHO - I get a free rental voucher from another subscription source each month and I can rarely find anything worth redeeming it on. For example, I fancied the la... See more

Rated 1 out of 5 stars

For nearly 3 weeks now I've been chasing Chili as each time I try to login on my TV using the laptop or smartphone via chilidotcom/ TV it just takes you to an External Management login which is clearl... See more

Company replied

Company details

  1. Movie Streaming Service

Written by the company

With CHILI you have thousands of titles to choose: from the latest cinema releases to great cult classics, in streaming without subscription. You only pay for what you want to watch! Download your films or watch them in streaming from any device, whenever you want, also without internet connection! CHILI is available on Smart TV, PC, Tablet and Smartphone and you can associate up to 5 different devices to your profile and use them simultaneously.


Contact info

  • Via Ambrogio Figino n. 16, 20156, Milano, Italy

  • chili.com

1.7

Bad

TrustScore 1.5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It said that I was already logged in on…

It said that I was already logged in on 5 devices when I tried to watch the movie that I just paid money to rent. I wasn't. I couldn't have been. Please sort out your glitchy technology.

January 22, 2022
Unprompted review
CHILI logo

Reply from CHILI

Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.

Best Regards,
CHILI Customer Service

Rated 1 out of 5 stars

Don't go near this site

Don't go near this site. Have sent about 15 emails and only half answered. Funny enough it's the ones for phone number for complaints, emails for complaints that haven't been answered. Somehow they say they have let me open 2 accounts with the same email address. Don't know any other site that lets you do that. Supposedly my films I've baught are not on the same account bit speed over 2 accounts and there not helping me get to this other account. Only 20 quid up the spout because I can't watch them again. Hopeless bunch. Oh and takes ages to get a reply when you do. Stay away honestly.

January 17, 2022
Unprompted review
CHILI logo

Reply from CHILI

Hello,
we are sorry for your feedback; we have replied to your mail sent to our assistance. The movies you have purchased are available on two different accounts. We wrote to you to give you more information. We await your reply.
Kind Regards,
CHILI Customer Service

Rated 1 out of 5 stars

Don’t believe the hype.

Don’t believe the hype, you can rent absolute pump content with offers, but nothing worth watching, don’t waste your time registering for it. Vast majority of content is hugely underwhelming, anything good is the same price as a bigger more accessible platforms.

December 24, 2021
Unprompted review
CHILI logo

Reply from CHILI

CHILI is the service for all film lovers with thousands of films, new releases and the best series to buy and rent. You only pay for what you watch. No subscription. You can rent films from 0,90£ and purchase films starting from 3,90£. Our offer is constantly updated to give the best content available to enjoy with us.

Rated 1 out of 5 stars

Sent an offer of 3 films 50% off so…

Sent an offer of 3 films 50% off so thought i would give it a go 1. Stillwater played well 2. Land kept switching back to begining (annoying but doable for £2 3. Back stabbing for beginners..will not play. Did all checks and contacted for refund £2.74 you would think i was after £100!! i did all checks asked and IT DOES NOT PLAY will stick to Rakutan and sky no hassle with them. Rubbish customer service.
Edit: thank you I will confirm when refund received.
NO SURPRISE NO REFUND. INSTEAD I HAVE BEEN BOMBARDED WITH QUESTIONS REPEATEDLY THAT I HAVE ALREADY ANSWERED. REFUND UNDER £3 HONESTLY DO NOT WASTE YOUR TIME

December 16, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hello, we would like to inform you that the refund procedure has been initiated as indicated in our answer to your report.
In this report, we also asked you the specifics of the device used to help you sort out the anomaly you have encountered. Since you have not provided us these informations, we immediately opened the refund procedure. Best regards, CHILI Customer Service

Rated 1 out of 5 stars

Laggy and miss half the film

I had a voucher to get a free rental so thought I would try the service out. Would not recommend, it is very laggy, kept having to pause to let it catch up, I have no issues with this on other streaming platforms before my WiFi is blamed. The film had no subtitles for the parts in Spanish. I had the subtitles turned on and they worked except for when you actually needed them. If you don't feel the film is ready or accessible for everyone maybe dont put it available. Honestly just stick to Netflix amazon or Disney plus.

November 16, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hello,
We are very sorry that you were not completely satisfied with our service and the promotion you received.
In the details of our films, in the "Language" field,
you can see if subtitles are available or not. We can reassure you that we are working to make them available on all of our content.

Rated 1 out of 5 stars

Multiple platform outages when trying…

Multiple platform outages when trying to watch Succession. Spent EUR 19 on Season 1 but impossible to watch it since the platform keeps crashing. Please refund me

October 16, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hi, we are sorry for your evaluation. In order to give you all our support and solve the anomaly you encounter, we contacted you by e-mail

Rated 1 out of 5 stars

So…the film I wanted to watch and…

So…the film I wanted to watch and rented DOES have subtitles according to the film details.
However…no information on how to actually turn the subtitles on!
My normal tv remote doesn’t work to do this as I would with terrestrial tv…how do you get it on a Chili Film…

October 9, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hi,
for movies where subtitles are available, you can select them after playing the movie.
If you need more information, we ask you to write us the title of the film and the model of your Smart TV using one of the contact channels that you find in the HELP section of our website.
Kind Regards,
CHILI Customer Service

Rated 1 out of 5 stars

Very poor

Poor selection , no subtitles available! No other languages available, won’t be coming back and do not recommend.

September 13, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hello,
we offer thousands of films of different genres to satisfy all our customers.
Subtitles are currently available on many contents of our catalog. In the details page of our films, in the "Language" section,
you can see if subtitles are available or not. We can reassure you that we are working to make them available on all of our content.

Rated 1 out of 5 stars

On 8/2/2021 I ordered a rack of ribs…

On 8/2/2021 I ordered a rack of ribs and Salmon dinner. When i got home with the order, there were no sides and the ribs were charcoal (uneatable.) I call the restaurant right back. The person who answered the phone said the manager did not have the time to deal with this. You’ll have to call back. I did the next day the person on the phone said they will have the manager call me back. He also said i have to cut the new people slack. I never received a call. I called back and spoke with what he said was a manager. He could not find the order. I give him the order number. He said it doesn’t Exists. This is grap.

August 8, 2021
Unprompted review
Rated 1 out of 5 stars

Sorry Chili but your 4k is pants.

Sorry Chili but your 4k is pants.

I have very strong broadband connection and top range TV. 4k works perfectly on Amazon and Netflix.

I have rented a couple of movies on Chilli as they were meant to be 4k and Amazon only had HD. But the picture quality was like standard definition upgraded by my TV. Really dull and blured. Not even close to 4K.

What's annoying is I paid 20% more renting on Chilli. They can try and blame the TV and broadband, but as I say 4k works fine on everything else.

I like the platform and choice of movies but their tech is poor at the moment.

July 27, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.

Best Regards,
Francesca
CHILI Customer Service

Rated 1 out of 5 stars

Rented a film only had 3 days to watch…

Rented a film only had 3 days to watch it once started and it went back to beginning of film and wouldn’t fast forward. Won’t be using again.

June 28, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.

Best Regards,
Francesca
CHILI Customer Service

Rated 1 out of 5 stars

Constant errors, useless app.

Bought 2 films. Has taken 2 days yo watch one. Still trying to get it to work to watch the 2nd one. Constant errors. We have a 350meg connection. Everything else works fine.
Will not be using chili again.

May 9, 2021
Unprompted review
Rated 1 out of 5 stars

Add subtitles

May 7, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hi,
at the moment, subtitles are not available for all movies found in our entire catalogue. Anyway, some content are available in original language and sometimes they are provided with subtitles.
Inside every content’s data sheet it is possible to check in which language is available the movie and also the presence of subtitles.
Feel free to contact us for any other information. We are here for you!
Kind Regards,
Francesca
CHILI Customer Service

Rated 1 out of 5 stars

My film didn't play even though the…

My film didn't play even though the trailer worked , I sent all the details they asked for and they said they are contacting hisense TV company. For past 4 weeks now I've been getting the same email "we are working on your problem watch this space " . Good customer service would have given me another credit to try. Will never use them again .

May 1, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hello,
we have answered to your assistance request sent to our helpdesk via e-mail.
Best regards,
CHILI Customer Service

Rated 1 out of 5 stars

We ordered the beef nachos

We ordered the beef nachos. The meat is horrible. We were not happy at all and over priced.They need to use hamburger instead of that beef meat they are using. It tasted bad. And I orderrd 2 orders of that bad meat. Won't ordrr them again.

April 22, 2021
Unprompted review
Rated 1 out of 5 stars

This app used to work fine through my…

This app used to work fine through my Samsung tv. I have bought 5 films via the app, all used to play fine. Now every time I try to watch a film the app crashes. 5 films I have paid for and now unlikely to be able to watch any via my tv. Yes the app has the latest version, and my internet speed is more than sufficient.

April 19, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hello,
from our ckecks, the anomaly that you are encountering is due to a bug on the latest firmware version installed on your Smart TV.
This firmware version has been released by Samsung in the past months. Samsung is carrying the final tests on a new firmware version that will resolve this bug and it will be released soon.
We can't wait to have you back on CHILI!

Rated 1 out of 5 stars

Sadly I can't rate chili beyond the…

Sadly I can't rate chili beyond the fact I cannot install the app. It looks like it cannot be installed on an xbox one. My TV is fairly old so I can't put apps on it. I run all my streaming and apps through the xbox. I searched for the chili app but couldn't find it.

April 15, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hello,
CHILI is currently not available on the specified device model, so the app will not work. You can use CHILI on many other devices (Smart TV, PC, Tablet, Smartphone, Chromecast, Fire Stick). All devices can be found in ALL ABOUT CHILI on our HELP page.

Rated 3 out of 5 stars

Pretty good rental service

Pretty good rental service
Content is reasonably priced and there is lots of variety, and the VeryMe discount is always appreciated. Customer support is great too. What lets the service down is the lack of Roku and Airplay support .. it is 2021 and they only really support Chromecast and Smart TVs which is a shame.

Needs these integrations to truly allow us to watch contents on TV. No update on if/when these will ever be supported. I don't think it's too much to ask, that is, if you want to get ahead of your competitors.

Not had any issues with the streaming aspects; I rarely use my outdated Chromecast anymore. I would also say more films require subtitles.

April 12, 2021
Unprompted review
CHILI logo

Reply from CHILI

Hello,
thanks for your review.
We are glad you like our service.
The devices you have indicated to us are not available on CHILI but in addition to Chromecast from Android and iOS Smartphones and Tablets you can use Firestick, or connect PC / TV or Tablet / TV following the instructions on the Help page.
Best regards
Francesca
CHILI Customer Service

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