I’m confused as it says “latest releases from cinema to be able to purchase via the app, rather than going to the cinema, which isn’t always feasible for my self, so when I stumbled across this app, I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rely on subtitles to understand what people are saying in films and TV shows. It was surprising to discover that Chili does not provide subtitles for popular films like Home Alone and John Wick.... See more
Company replied
Just really not worth bothering with IMHO - I get a free rental voucher from another subscription source each month and I can rarely find anything worth redeeming it on. For example, I fancied the la... See more
For nearly 3 weeks now I've been chasing Chili as each time I try to login on my TV using the laptop or smartphone via chilidotcom/ TV it just takes you to an External Management login which is clearl... See more
Company replied
Company details
Written by the company
With CHILI you have thousands of titles to choose: from the latest cinema releases to great cult classics, in streaming without subscription. You only pay for what you want to watch! Download your films or watch them in streaming from any device, whenever you want, also without internet connection! CHILI is available on Smart TV, PC, Tablet and Smartphone and you can associate up to 5 different devices to your profile and use them simultaneously.
Contact info
Via Ambrogio Figino n. 16, 20156, Milano, Italy
- chili.com
1.7
Bad
404 reviews
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid £9.99 for Soul to watch all set…
Paid £9.99 for Soul to watch all set up.. Read all the smart tv advice and technical support and in theory should all work but just gives time out...error message. Tested on phones and tablets and works fine... App version 6.6.87 and tv software all definitely up to date.. All Internet connection more than sufficient.. I received an automated reply via help form which I completed but have heard nothing since!!!! Should not be this complicated.. Terrible service compared to equally priced competitors. I'd better get my money back if I can't get this fixed to watch tonight!
April 3, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
Two out of three times a positive experience
Two out of three times a positive experience - tonight it just wouldn't stream, kept stopping every five minutes and doing the circle of doom :/ Nothing to do with the internet (which was great). The other two times I had no problem.
March 27, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
Good experience
Good experience. Would get 5 if subtitles were always an option on the app
March 27, 2021
Unprompted review
Reply from CHILI
Hello,
thank you very much for your review about our app! We are very delighted that you like it.
At the moment, subtitles are not available for all movies found in our entire catalogue. Anyway, some content are available in original language and sometimes they are provided with subtitles.
Inside every content’s data sheet it is possible to check in which language is available the movie and also the presence of subtitles.
Feel free to contact us for any other information. We are here for you!
Kind Regards,
Francesca
CHILI Customer Service
Issues with full screen
Glitch with full screen button so you have to watch within window and wouldn’t play through screen mirroring.
March 26, 2021
Unprompted review
Reply from CHILI
Hello,
in order to verify the problem with our technical department, we ask you to indicate Operative system version of your PC / Mac, Installed version of your browser.
You can find out all these infos at http://supportdetails.com/ (if you prefer you can also send us a screenshot of the webpage)
Could you send us this information using the contact channels you prefer listed in the HELP section of the website chili.com?
We await your kind reply.
Best regards,
Francesca
CHILI customer service
It's trash
It's trash, don't use it! I purchased a movie but I can't see anything, completely black screen. Rubbish
March 26, 2021
Unprompted review
Reply from CHILI
Hi,
in order to give you full support and sort out the anomaly you’ve encountered, we kindly ask you to provide us the following informations:
- the title on which you encountered the issue
- Operative system version of your PC / Mac
- Installed version of your browser
You can find out all these infos at http://supportdetails.com/ (if you prefer you can also send us a screenshot of the webpage)
Could you send us this information using the contact channels you prefer listed in the HELP section of the website chili.com?
We await your kind reply.
Best regards,
Francesca
CHILI customer service
I had a code from Very me rewards
I had a code from Very me rewards, when signing in told to enter code I did. then chose film added to cart then went to checkout which said code already used. All help sections useless.
I would rate it as 0 if there was that option
March 26, 2021
Unprompted review
Reply from CHILI
Hi,
we did a check and you can't complete the order because you are selecting a movie not included in the promotion.
The code is valid for the RENTAL of a movie of your choice from our catalogue, excluding the movies STRAIGHT TO CHILI as indicated in the Terms and Conditions of the promotion.
We suggest you to choose the movie from the section MY CHILI - DISCOUNT CODE of your account so you can see only the titles included in the promotion.
Feel free to contact us for any other information. We are here for you!
Kind Regards,
Marco
CHILI Customer Service
Speedy response from company
I have now received a voucher from CHLI and the response was speedy. Be careful when buying foreign language films.
I bought a film in Spanish and it said it had English subtitles which it does not. I would like to claim a refund as the film as been mis-sold as per the consumer rights act - very misleading and please no one buy a foreign language film from this website.
March 20, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify the problem with our technical department, we need the e-mail address used to register CHILI and the title of the content you have purchased.
Could you send us this information using the contact channels you prefer listed in the HELP section of the website chili.com?
Unfortunately, we are unable to trace your account from this review, but we really want to investigate the anomaly you reported to us. For this reason we are looking forward to receiving this information.
We await your kind reply.
Best regards,
Francesca
CHILI Customer Service
Awful picture , no subtitles.
Awful picture , grainy and bitty unlike all other streaming services on my TV. Also no subtitles , seriously! Some knob head decided the product is ready for market. They ask way too many data questions too. Rubbish service 😑
March 19, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration, the title and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
*DO NOT TRUST THIS WEBSITE*
*DO NOT TRUST THIS WEBSITE*
I was just looking to renting the movie "C'era una volta" (1967) which was shown as available with also the prices. Unfortunately once I gave CHILI my registration details (I didn't have an account before), the film was magically not available anymore. This is just unacceptable and very misleading!!
February 22, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration.
Could you please send it to us using the contact channels you preferred reported in the HELP section of the chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
Rarely works
Had a 3 year old samsung TV, and any film we rented just crashed when trying to play. Just upgraded to a brand new LG TV, trying to play our 2 rentals and every few seconds the video freezes, then replays with no sound, a split second of sound and then frozen again. Had to give up trying to use Chili. It's not our Internet as every other streaming service works fine.
February 20, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
ONLY USE THEM IF YOU GET FREE CREDIT
ONLY USE THEM IF YOU GET FREE CREDIT
***THE BELOW REVIEW WAS LEFT A FEW MONTHS AGO WAS REMOVED BY TRUST PILOT FOR VIOLATING THEIR TERMS? THEY DIDNT EVEN LET ME KNOW SO HERE IT IS AGAIN***
Got free credit through an offer, used for 'HD' rental and was not HD, really bad quality.
NOTHING TO DO WITH MY INTERNET - Went to Amazon and paid for it and was perfect quality.
AVIOD AVOID AVOID
February 20, 2021
Unprompted review
Reply from CHILI
Hello,
we can assure you that we have not removed your review.
There are no reviews forwarded to our customer service researching the name you indicated in this review.
In order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
Utter garbage
Utter garbage. Looking forward to a freebie off Vodafone. Movie didn’t even get started. What a waste of time. Chilli customer service no need to reply. You won’t be seeing me again, see ya
In reply to your response below it’s a Samsung smart tv, Netflix and Amazon have no issues playing on it.
February 19, 2021
Unprompted review
Reply from CHILI
Hello,
we are aware of the issue on this device.
As anticipated yesterday by email, we are directly investigating with our partner on how to resolve the anomaly.
In the meantime we suggest you to watch the movies you have purchased from other compatible devices, such as PC, Android and iOS Tablet and Smartphones, Chromecast and Fire Stick TV.
Best regards
Francesca
CHILI Customer Service
Great place to rent and buy movies
Great place to rent and buy movies. They often have sales and coupon vouchers that allow you to buy movies for almost half the price that you can from YouTube or Amazon.
February 13, 2021
Unprompted review
Reply from CHILI
Hello,
thank you very much for your review about our app! We are very delighted that you like it.
We’re looking forward to have you on CHILI!
Best regards
Francesca
CHILI Customer Service
Quick and Easy! Worth it for 4K
I'm unsure about the other reviews, but my experience was great. I purchased Tenet 4K - which Chili were the only ones out of NowTV and Amazon to allow you to rent 4K UHD version. Quick purchase, and straight away available.
February 9, 2021
Unprompted review
Reply from CHILI
Hello,
Thank you very much for your review about our app! We are very delighted that you like it.
We’re looking forward to have you on CHILI!
Best regards
Francesca
CHILI Customer Service
No subtitles
Charges extortionate amount of money for titles available for free with other more popular subscription services.
No subtitles available. In this time and age I find it unacceptable to not provide accessible streaming.
February 4, 2021
Unprompted review
Reply from CHILI
Hi,
at the moment, subtitles are not available for all movies found in our entire catalogue.
Anyway, some content are available in original language and sometimes they are provided with subtitles.
Inside every content’s data sheet it is possible to check in which language is available the movie and also the presence of subtitles.
Best regards
Francesca
CHILI Customer Service
I found an advertisement on the website…
I found an advertisement on the website saying that you can get a free rental when you sign up, but this did not work. The website was misleading, it gives you 50% off but NOT free
January 28, 2021
Unprompted review
Reply from CHILI
Hi,
the promotion that at the moment every new customer receives with the registration to CHILI provides a discount of 50% on the first rental.
Could you tell us where have you found the code information for a free movie? We will proceed with some checks on the communication that you saw.
We look forward to your kind reply.
See you soon
Francesca
CHILI Customer Service
The Fire TV app doesn't work.
January 27, 2021
Unprompted review
Reply from CHILI
Ciao,
l'app CHILI PLAY che hai scaricato sulla tua Fire TV Stick non visualizzi tutti i film del catalogo ma solo quelli che hai già noleggiato o acquistato da altri dispositivi.
Se vuoi vedere un film da questa app devi prima averlo noleggiato/acquistato da un altro dispositivo. Troverai il contenuto nella sezione MY CHILI - FILM dell'app.
Se hai riscontrato delle anomalie nell'utilizzo dell'app da questo dispositivo, potresti indicarci
l'indirizzo email del tuo account CHILI utilizzando i canali di contatto che preferisci riportati nella sezione ASSISTENZA del sito chili.com?
Purtroppo, non siamo in grado di risalire al tuo account da questa recensione, ma vogliamo davvero analizzare l'anomalia che ci hai segnalato.
Restiamo in attesa di un tuo gentile riscontro.
A presto
Francesca
Servizio Clienti CHILI
Paid twice because of technical…
Paid twice because of technical difficulties with the payment process. Video lagging. Very poor thing.
January 24, 2021
Unprompted review
Reply from CHILI
Dzień dobry,
Przepraszamy za to, co znaleźliśmy. W celu realizacji czeków prosimy o wskazanie dowodu wpłaty otrzymanego przez dotpay po dokonaniu transakcji.
Czy możesz przesłać nam te informacje, korzystając z preferowanych kanałów kontaktowych wymienionych w sekcji POMOC na stronie chili.com?
Niestety, nie możemy wyśledzić Twojego konta na podstawie tej recenzji, ale naprawdę chcemy zbadać zgłoszoną nam anomalię. Z tego powodu nie możemy się doczekać otrzymania tych informacji.
Czekamy na twoją uprzejmą odpowiedź.
Do zobaczenia wkrótce
Francesca
Obsługa klienta CHILI
4k HDR my backside
Hi all, my wife got a free Chili movie pass from Vodafone. So we chose Tenet in 4k hdr. Whether it’s streaming or a disk movie my tv detects the hdr signal and it automatically switches to a hdr setting. I knew straight away there was a problem. Upon pausing and going to settings in the app itself I discovered it was streaming in SD quality. But here’s the rub, the only other option was HD or something called HD+??????? Switching to HD+ did make a difference but nowhere near 4k hdr quality. I’ve given this review 1 star because at least the film was free and watchable (film itself was rubbish btw) but feel Chili are winging it
My tv is a Panasonic 65dx902b (won lots of awards) and my internet speed is 300mbs
Like other users I’ll probably never use Chili again. Found the sound quality poor also.
January 24, 2021
Unprompted review
Reply from CHILI
Hi,
as we indicated in the reply to the email you sent to our support, we check what you indicated.
We will be happy to inform you as soon as we have more information.
Best regards
Francesca
CHILI Customer Service
Joined chili to use free movie…
Joined chili to use free movie promotion code with Vodafone an it worked and my partner who is also with Vodafone did the same so for the past 2 night we have had movies to watch for free, has a lot of really good movies and there's plenty to pick from and the option for hd+ is always a bonus, we also had problems with our movies not playing saying an error has occurred... i think it was overloaded with Vodafone users and had the servers working over time managed to watch the first movie the next morning and watching the 2nd just now....BUT !!!!!! the sound quality isn't great you can still watch the movie and hear everything but the background noise get a little intense when there's no actual speaking from the main actors. I'm giving chili a 3 * for the amount of movies there's to select from and because some are really pricy, would have given 5* if sound was better and more better priced.
January 23, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.