I’m confused as it says “latest releases from cinema to be able to purchase via the app, rather than going to the cinema, which isn’t always feasible for my self, so when I stumbled across this app, I... See more
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I rely on subtitles to understand what people are saying in films and TV shows. It was surprising to discover that Chili does not provide subtitles for popular films like Home Alone and John Wick.... See more
Company replied
Just really not worth bothering with IMHO - I get a free rental voucher from another subscription source each month and I can rarely find anything worth redeeming it on. For example, I fancied the la... See more
For nearly 3 weeks now I've been chasing Chili as each time I try to login on my TV using the laptop or smartphone via chilidotcom/ TV it just takes you to an External Management login which is clearl... See more
Company replied
Company details
Written by the company
With CHILI you have thousands of titles to choose: from the latest cinema releases to great cult classics, in streaming without subscription. You only pay for what you want to watch! Download your films or watch them in streaming from any device, whenever you want, also without internet connection! CHILI is available on Smart TV, PC, Tablet and Smartphone and you can associate up to 5 different devices to your profile and use them simultaneously.
Contact info
Via Ambrogio Figino n. 16, 20156, Milano, Italy
- chili.com
1.7
Bad
404 reviews
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn't work
Got a free code as I'm a Vodafone customer, had to use it before midnight, managed to creat the account and put the code in but then I kept getting a "oops a error has occurred" message this carried on all the way till midnight when the voucher expired 🤷🏻♂️ shame, It's a good way to entice new customers, but it just shows me either it was a con or the app on my smart TV is too unreliable, it's going to get deleted, I think I'll stick to prime and netflix 😅
January 23, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
Faker than plastic surgery
Got an offer to watch a movie through chili for free. Made an account and logged in on fire stick; no movies, just a screen with account, info, settings. Even worse, did some research and looked at some reviews from a few months ago on this site and others and everyone’s saying it’s a scam and a fake website. There’s only a few good reviews but they probably wrote them themselves; wouldn’t be surprised. It’s my own fault for not even googling them before making an account. Don’t trust them. Complete and utter waste of time. I hope that the site and app is taken down some day, along with this garbage company.
January 22, 2021
Unprompted review
Reply from CHILI
Hi,
the CHILI PLAY app on your Fire TV Stick has been designed to bring your cinema always with you.
For this reason you do not see all the films in the catalog but only those that you have already rented or purchased from other devices.
If you want to watch a movie from this app you must first have rented / purchased it from another device. You will find the content in the MY CHILI - FILM section of the app.
For any other information, do not hesitate to contact us. We are here for you!
See you soon
Francesca
CHILI Customer Service
Will not work on my new fire stick
Will not work on my new fire stick, just a grey screen with info, setting, account on. Why?
January 22, 2021
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
CHILI Customer Service
Great choice
I don’t really get all the poor reviews, not sure if I have been lucky or others unlucky! Never tried to buy, just rent. It’s true some titles are a bit pricey but you have the choice to pay or not and unlike Amazon it’s upfront (we found A Prime really annoying, the way it put paid for content in with sub content, anyway!). For choice I have not found anything better! Been using Smart TV ap and works perfectly. Works with chromecast too via Android device (there is a page with what devices it works on, understand that it doesn’t work on Apple but not sure). Very easy to use. Like that it’s clear and you get what you pay for. Would recommend.
January 1, 2021
Unprompted review
Reply from CHILI
Hello,
thank you very much for your review! We are happy you are satisfied for our service!
Have a nice day
Francesca
CHILI Customer Service
No subtitles on popular content
I rely on subtitles to understand what people are saying in films and TV shows. It was surprising to discover that Chili does not provide subtitles for popular films like Home Alone and John Wick.
If you think about it, Chili provides a worse service to the viewer than pirates who include SRT subtitle files in their releases.
I would not recommend using Chili if you need basic accessibility features. It is not worth signing up for if you depend on subtitles.
January 1, 2021
Unprompted review
Reply from CHILI
Hello,
we understand your point. For this reason we have introduced subtitles in many titles of our catalogue and we are working to increase the number of movies with subtitles. At the moment you can verify if a movie has subtitles directly in the movie details page so you can decide to purchase it depending on the subtitles availability.
Best regards,
Francesca
CHILI Customer Service
Absolute con
Absolute con. Took my money for a movie but unable to watch on iPad, Mac or iPhone. Pity they are not UK based where trading standards law would close them down. Please avoid these scammers who steal your hard earned cash.
December 31, 2020
Unprompted review
Reply from CHILI
Hello Terry,
we can assure you we are a trusted company. Could you please indicate us what's problem you occurred (ex. error message, buffering, etc) and the account used for the CHILI registration? You can send us your CHILI account using the contact channels available in the HELP section of our website. In the account available in our system with your data there aren't rentals or purchases. For this reason we need the information reported above to help you. I'm looking forward to hearing from you.
Best regards,
Francesca
CHILI Customer Service
Can't get Chili in Dublin
I live in Dublin, Ireland. I have a Sony KD-55XD8005 Smart TV. I have watched movies from Chili on my computer, but I can't get the app on my TV. Your website says that it should be available on that TV (2017 VINTAGE) but when i open Google Play and type in 'Chili' on the search bar, nothing comes up? Why is this? Could I use a VPN?
December 31, 2020
Unprompted review
Reply from CHILI
Hello Terry,
unfortunately CHILI is not available in Dublin. For this reason you can't find our app in your Smart TV. You can use our service if you have created a CHILI account in the countries where we work (Italy, UK, Poland, Germany). In this case you can watch our contents in the CHILI website and mobile app but not in the smart tv produced in the country where CHILI is not available (not even with VPN).
Feel free to contact us for any other questions.
Best regards,
Francesca
CHILI Customer Service
Got a free movie as a promotion. Couldn’t watch it
Got a free movie as a promotion, wasn’t able to watch it unless on the same device, couldn’t air play it or watch it on my laptop once I started watching it on my phone. Even full screen mode was prevented, so the viewing was just framed into the internet browser, which was quite lame. Left the film and chose prime instead. Poor experience.
December 26, 2020
Unprompted review
Reply from CHILI
Hi, we apologise for the difficulty you encountered. We would like to offer you a solution so please send us some more details regarding the problem and the device you are using. We’ll do all the necessary checks to help you solve the problem. We are looking forward to receiving your feedback.
Livia
CHILI Customer Service
Flawless experience
Yesterday I wanted to rent a major movie (8.7/10 in IMDB) but, believe it or not, I could not find it anywhere ... except on Chili! Other providers might have had it, but to my understanding only do it via subscription, which is much more expensive. With Chili I was able to rent just the movie I wanted. Everything from payment to watching the movie was flawless.
December 26, 2020
Unprompted review
Reply from CHILI
Hi, thanks for your review. We are pleased that you like our service. Enjoy CHILI!
See you soon
Livia
CHILI Customer Service
Films are unwatchable! Sound keeps cutting out. AVOID.
Bought a trio of films from you - The Invisible Man - Le Mans and The Lighthouse. The sound keeps breaking off and the films are unwatchable. I would like a full refund. You would think that if your purchased films from this company you could watch them. AVOID. AVOID.AVOID. A terrible streaming service. Please can a member of the customer services get in touch.
December 19, 2020
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
Customer service is non existent and…
Customer service is non existent and estore falsely advertises items for sale - DO NOT USE!
I ordered a spiderman toy from the CHILI estore for my nephews Christmas. The photos in the listing and the email confirmation show a titan series spiderman with powerFX but I received the standard one without powerFX. Feel I've been deliberately mislead by false advertising on the website as I would not have ordered the toy if it hadn't been shown with the PowerFX unit on your web site.
I've tried using the online feedback form and messenger contact option to complain but I've had no response and doesnt even look like anyone is checking the messenger site. Disappointed and frustrated that I cant even speak to anyone to get a refund for an item that I did not order and do not need.
December 11, 2020
Unprompted review
Reply from CHILI
Hi,
Thank you for reporting, we are very sorry for the inconvenience. We have forwarded the report to carry out checks and fix the product sheet.
Regarding the report that you sent to our customer service, we replied via email in the afternoon indicating the procedure for making the return. We will return the communication to you if you have not received it.
Livia
CHILI customer service
DISAPPOINTING
I have been seeing the Chili app on my smart tv and just wanted to give it a try. Finally decided to buy season 1-7 of Game of Thrones because it appeared to be cheaper than buying each season separately and I thought I am having a good deal.
I started to watch the first episode and just realised they don’t have subtitles so I wanted to “return” it and get a refund because upon checking there are other good and cheaper buying options from other providers (costs less but with subtitles!)
I went to their help page to try and sort things out and they just have a contact form. Not even an email address or a phone number.
I know it was a bit stupid to spend almost a hundred quid for some service that I haven’t tried before but you see I was really optimistic with this to start with and now I am just very VERY disappointed with the service.
November 29, 2020
Unprompted review
Reply from CHILI
Hi,
at the moment the support channels available are those listed on the uk.chili.com website.
From the internal checks you have made the request correctly and we have answered you confirming that you have forwarded the refund request to our administration, which will soon make the transfer to the payment method used for the purchase.
As soon as the transfer is made, you will receive a confirmation email from us.
Kind regards,
CHILI Customer Service
Cheating
Cheating, terrible quality, I bought a movie in Polish Version which was not there!! Stay faaaar from this
November 10, 2020
Unprompted review
Reply from CHILI
Hi,
in order to verify the problem with our technical department, we need the e-mail used for the CHILI registration and the content you have rented.
Could you send us this information using the contact channels you prefer listed in the HELP section of the website www.chili.com?
Unfortunately, we are unable to trace your account from this review, but we really want to investigate the anomaly you reported to us. For this reason we are looking forward to receiving this information.
We await your kind reply.
Best regards,
Francesca
CHILI customer service
Rented 4k movie but was displayed in…
Rented 4k movie but was displayed in around 1080p . Not happy . Will not be using again ... I have a Panasonic tx-55ex580b it supports chilli 4k hdr but still will not put out in this and i have virgin media with very fast speed Internet so next excuse?
October 22, 2020
Unprompted review
Reply from CHILI
Hello,
we thank you for your feedback. In order to verify with our technical department the issue
we ask you to provide us with the e-mail address used to register on CHILI and the title of the content you purchased.
Could you send us this information using your favorite among the contact channels listed in the HELP section of the website chili.com?
Unfortunately we are unable to trace your account from this review, but we really want to investigate the anomaly you reported to us. For this reason we are looking forward to receiving this information.
We await your kind reply.
Best regards,
Francesca
CHILI customer service
Be careful when navigate in their website
Quite possibly the worst website I'VE EVER VISITED. I've entered the website and logged with Facebook, half an hour later they sent two emails without any kind of permission from me! ONE saying your promotion has been activated the SECOND one to the newsletter.
I think they best update their GDPR rules before one day they'll get in some real troubles.
They have structured the website in such a way that it makes it difficult for you to unsubscribe or delete your account so you have to do a "request form" to unsubscribe. Are we joking or what?!?
September 22, 2020
Unprompted review
Reply from CHILI
Hello,
we are very sorry that you did not enjoy your first experience with us.
We want to reassure you that by registering for our service the data provided are treated in accordance with the provisions of the GDPR.
The communications you have received are not newsletters. The first e-mail you are referring to is the "confirmation" e-mail for registration to our service, while the second one contains the instructions to use the welcome coupon received for free with the registration.
The data processing consents can be chosen during registration and modified at any time on the website chili.com, in the section MY ACCOUNT - MY INFO - MY PRIVACY DETAILS.
Regarding the cancellation of your account, we have received your request and we confirm that we have proceeded to cancel your CHILI account.
For any further information we are at your complete disposal.
Francesca
CHILI Customer Service
Five stars when it arrives on ROKU…
Five stars when it arrives on ROKU devices. Any ideas? Please?
September 10, 2020
Unprompted review
Reply from CHILI
Hi,
thanks for your review. We are pleased that you like our service. Enjoy CHILI!
Roku is not available with CHILI.
In order to find all the available devices with our streaming serice, please check FAQ "What devices can I use CHILI with?".
However, you can still watch our movies on you television connecting it to your PC or your mobile device (Smartphone/Tablet), please take a look at TECHNICAL ASSISTANCE section.
We’re glad to inform you that now CHILI is compatible with Chromecast, you can use this device on your iOS and Android Smartphone/Tablet.
Feel free to contact us for any other information. We are here for you!
Kind Regards,
Francesca
CHILI Customer Service
Not available on Xbox One nor Roku
Not available on Xbox One nor Roku. This is therefore useless to me, as would love to be able to watch it from the comfort of my own living room.
September 5, 2020
Unprompted review
Reply from CHILI
Hi,
Xbox One is not available with CHILI.
In order to find all the available devices with our streaming serice, please check FAQ "What devices can I use CHILI with?".
However, you can still watch our movies on you television connecting it to your PC or your mobile device (Smartphone/Tablet), please take a look at TECHNICAL ASSISTANCE section.
We’re glad to inform you that now CHILI is compatible with Chromecast, you can use this device on your iOS and Android Smartphone/Tablet.
Feel free to contact us for any other information. We are here for you!
Kind Regards,
Francesca
CHILI Customer Service
Won’t stream in HD
Shocking quality. I’ve got a 100mb line and the movie stream didn’t go higher than about 360p! Continued buffering. Don’t waste your time and money.
August 27, 2020
Unprompted review
Reply from CHILI
Hello,
in order to verify the problem with our technical department, we need the e-mail used to register the CHILI, the title of the film and the model of the device used for viewing the film.
Could you send us this information using the contact channels you prefer listed in the HELP section of the website chili.com?
Unfortunately, we are unable to trace your account from this review, but we really want to investigate the anomaly you reported to us. For this reason we are looking forward to receiving this information. At the end of the checks it will be our pleasure to provide you with a discount code to be able to rent your film again.
We await your kind reply.
Best regards,
Francesca
CHILI customer service
No subtitles options and when you press…
No subtitles options and when you press pause the screen pauses but not the movie!! Ha shocking set up. Glad I got a freebie through Vodafone and didn’t pay for it. 3hr film and can’t even pause it
August 22, 2020
Unprompted review
Reply from CHILI
Hello,
we have checked internally but there are no anomalies in the vision of the content.
Could you kindly try to see it again and tell us if you still find the anomaly?
Since the viewing period for the content you have rented has ended, we have sent a discount code to your CHILI email address to be able to rent it again.
We look forward to your kind reply.
Best regards,
Francesca
CHILI customer service
Used Vodafone , easy to use and great experience …
Have to say we used our Vodafone voucher for knives out via our Samsung smart tv , easy to Set up and worked perfectly. Great to have an alternative
August 22, 2020
Unprompted review
Reply from CHILI
Hi,
thanks for your review. We are pleased that you like our service. Enjoy CHILI!
Best regards,
Francesca
CHILI customer service
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