Chilliwack Carpet One Floor & Home Reviews 120

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Jeremy came in this morning to replace some tiles in my kitchen and it looks great. He is very knowledgeable and gave me some much needed info on the state of the tiles. He also took a quick look at... See more

Rated 5 out of 5 stars

We worked with Lori for our home renovation. She provided excellent recommendations for all our flooring and tiling needs. She called when she said she would and her follow through in all areas was... See more

Company replied

Rated 5 out of 5 stars

We’re impressed with Chilliwack Carpet One. Krista was friendly, helpful and accommodating. The installers were outstanding too! Mike & Curtis were such pleasant and polite gentlemen to have in our ho... See more

Company replied

Rated 5 out of 5 stars

We recently had some tiles redone, and carpets replaced. I appreciated the help and input I got while at the store, and enjoyed the two different teams that arrived to work on the tiles, then the carp... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

When you want to renovate, look no further than the floor. New flooring can dramatically change your room’s look and atmosphere. Whether you’re shopping for hardwood, tile, laminate, vinyl, or carpet. in Agassiz and the surrounding areas, you can find it at Carpet One Floor & Home®. Shop with Selection in Mind At Carpet One Floor & Home®, we provide an extensive inventory of textiles, styles, and brands. This variety helps you find flooring that matches your unique style. Whether you’re renovating an entire apartment complex or remodeling your dining room, we can help. If you need a little inspiration, peruse our online gallery and blog for innovative and decorative ideas. The Right Flooring for the Right Price Once you find inspiration, you might worry about how you’ll pay for your new flooring. Since our buying group includes 1,000 stores, Carpet One Floor & Home® receives low manufacturer rates. We then pass those savings on to our customers. We also provide free estimates. One of our team members can come to your location, measure, and walk you through your pricing options. You don’t need to worry about surprise charges. Advanced Installation Techniques Carpet One Floor & Home® proudly offers Healthier Living™ Installation. Our installers limit mould, mildew, and other allergens as they install your carpeting. These advanced techniques help improve air quality, which can improve your health. Get Started Come to our Chilliwack location on 7452 Vedder Road to get started. You can also schedule your free-in home consultation when you call 888.913.3872. We are happy to answer any of your questions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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Rated 5 out of 5 stars

Highly Recommended for products and service

Sales rep Alex was extremely helpful from the beginning. He identified our needs, provided knowledgeable information regarding products and installation, and coordinated our two step project of both flooring and tile work. He worked diligently to ensure we were completely satisfied. All the installers were friendly, courteous, professional and skilled. We are very happy with the final result and would not hesitate to recommend their services or to use them again.

January 12, 2017
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Hi Kathy and Jerry. Our team is always happy to go above and beyond to ensure our customers' satisfaction and we're so glad to hear Alex helped make your experience a great one! Thank you so much for the compliments and for continuing to trust us with your flooring needs. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great overall experience

Excellent sales staff. Went over and above and brought samples to my residence when I was unable to get to the showroom. Installer was very friendly and efficient. Very happy with the quality of my product. I will use them again for replacing other flooring in my home.

January 2, 2017
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thank you Amanda! We are glad you are happy and look forward to working with you again!

Rated 1 out of 5 stars

They wanted the homeowner to do there job for them!!

They did not show up on the dates that we confirmed, they showed up the following week which delayed my renovation, and cost me more money in carrying costs. Then the installers refused to clean up after themselves and told me, the home owner, it was my responsibility to clean up after them. Then without my authorization they tried to charge my credit card the final balance, instead of asking me how i would like to pay the balance. I did not have a good experience with this company at all!

December 22, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Hi Nick, thank you so much for reaching out to us about this. We pride ourselves on providing the absolute best customer service and experience possible, so this is very concerning for us to hear. We'd definitely like to speak with you about what happened if you'd consider giving us a chance to make things right, so please give Mark a call at 604-793-3990 whenever you're able. Thank you again, we look forward to talking with you soon.

Rated 5 out of 5 stars

Good sales service & excellent installer

The job was done as scheduled and the installer did a great job of cleaning as he worked. We are very happy.

December 19, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

So glad to hear that, Vivian and Tom. Thank you for taking the time to leave us a great review!

Rated 3 out of 5 stars

Frustrating Job

Expected the job to be completed as quoted but the contractor changed what was going to be done near the end of the project without consultation with us. After discussion they completed the job quoted but rather frustrating when living far from job site

November 8, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Matt in sales and Alex installing, awesome job from beginning to completion. Matt was always there when we needed any information and Alex went the extra mile when installing the laminate flooring, very nice young man.

November 5, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thank you so much for taking the time to leave a great review, Noel and Donna. We're happy to hear that you had an excellent experience and we'll be sure to pass your praises on to Matt and Alex. Thank you again!

Rated 5 out of 5 stars

Happy Customers

My husband and I were very happy with our laminate flooring installation. It looks awesome.

October 28, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thanks for your 5-star review, Kim! We are so happy to hear that you are loving your new laminate flooring! Please don't hesitate to reach out if there is anything we can do to help you in the future!

Rated 5 out of 5 stars

Great service and product.

After a water leak we decided that a new floor was in order. After visiting Alex at the Carpet One Chilliwack location, he provided guidance and suggestions for the various products that would suit the look we wanted.
The install team was fantastic, careful and did a great job.

October 25, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thanks so much for this positive review, Matt! We always aim to provide top notch customer service throughout each project, and we are so happy to hear that our team delivered! We'll be sure to pass your compliments along and we look forward to working with you again soon!

Rated 5 out of 5 stars

Amazing experience.

From detailed help in the showroom all the way through to top notch professional installation and expert follow up inspection... there is no one better than Chilliwack Carpet One.

October 21, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thank you so much for the outstanding review! We really appreciate that you chose us to serve all of your flooring needs and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Great company

Everything was great was start to finish. No complaints at all.

October 21, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

It was such a pleasure working with you on your project, Russ and Cathy! Thanks for leaving us a great review!

Rated 5 out of 5 stars

Great Service

Great service. Got a bit held up on return calls as our rep was not in when we visited the location, but once in motion, all was good!

October 20, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

We apologize for any delays, Deborah, but we're so glad to hear you're happy with your experience overall. Please don't hesitate to reach out if there's anything else we can do for you!

Rated 5 out of 5 stars

Extremely Happy from start to finish

We called Carpet One for a quote along with a couple other places for our downstairs to be recarpeted. It was a little more complicated due to exposed rough concrete that needed to be filed down. Carpet One was the only company that was quick to schedule a date to come by. Gave us a quote right away and immediately resolved our concrete problem. This was our 2nd time using this company and we are so happy with their professionalism and effecient work. Everyone we dealt with were so friendly, we would recommend this company to everyone!! Great prices and excellent work!! Thanks Carpet One!

October 20, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

You are more than welcome! Thank you so much for the wonderful feedback. We appreciate you trusting us with your flooring needs, and please don't hesitate to reach out to us if there's anything we can help you with in the future!

Rated 4 out of 5 stars

Carpet One gave top notch service with excellent installation

Carpet arrived within two weeks of ordering it, and was installed promptly. Only glitch was the salesman neglected to measure one of the rooms, so I had to wait a couple of weeks for more carpet. However it was handled graciously, and with a cost reduction for the wait. I would recommend Carpet One to anyone looking for a good product with fine service.

October 20, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Hi Daphne, thanks so much for taking the time to leave us a 4-star review! We're happy to hear that you're pleased with the project overall and If you have any additional questions or concerns you'd like to discuss further, please give us a call at 604-858-8117. Thanks again!

Rated 4 out of 5 stars

Great product

Great guys and product
Quick install and it looks fabulous
Changed the house
B

October 20, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Hi, Bill! Thanks so much for taking the time to leave us an awesome review, and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Lori

I have used this company for many years Lori has alway been amazing five stars for sure!

October 20, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thanks so much, George and Christine! It was a pleasure working with you, and we already can't wait to help you out on your next project!

Rated 5 out of 5 stars

wonderful experience

Our experience from the moment we entered Chilliwack Carpet One to the time we said goodbye to the floor layers was exemplary. Lori, the sales associate was helpful and knowledgeable about their products. The young men that came into our home to lay the floors were respectful, professional and very dedicated workmen. Laying new floors in a home you live in is very disruptive but the experience we had with this company's employees kept it to a minimum. Our sincere 'thank you' to you all.

September 24, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thanks so much for your kind words, Pat & Lorne. We're so happy to hear that our team led you on an excellent flooring experience from service to installation. We'll be sure to pass your compliments along to Lori, our installers, and the rest of our team and we hope to work with you again in the future!

Rated 4 out of 5 stars

Good service

The staff were very helpful when I was choosing product. Installation went according to schedule and looks great.

August 25, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thanks for the great review, Kathy! We enjoyed working with you and we hope to do so again in the future!

Rated 5 out of 5 stars

Excellent service

From start to finish purchasing to installation very happy with service

August 19, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Hi Anne and Stan, thank you for the excellent feedback. Providing top quality service is always a top priority for us. We can't wait to work with you again soon!

Rated 5 out of 5 stars

excellent staff great workmanship, the best.

the best, good advice, and good workmanship....

August 8, 2016
Unprompted review
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Reply from Chilliwack Carpet One Floor & Home

Thanks for this positive feedback, Al & Gretchen! We are so happy to hear that our team was so helpful and provided great advice and service. We'll be sure to pass your compliments along to our team and we hope to work with you again in the future!

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