Chilterndoors Reviews 286

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products, particularly doors and windows, which many describe as transformative for their homes. People frequently highlight the staff's professionalism, knowledge, and efficiency, noting their respectful approach to property and meticulous clean-up after installation. The installation process is often described as smooth and on schedule, with many consumers expressing satisfaction with the final results and the overall experience. However, some people were dissatisfied with the waiting time for repairs, with one customer reporting a five-month wait.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional and efficient... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers are impressed with the... See more

Quality

Reviewers highlight positive aspects of quality. Customers are consistently pleased with the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We left the showroom feeling very impressed. Chiltern has an impressive stock of different window and door options, including the new Omnio windows which we loved the look of. Lui is very knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

I’m really pleased with the work carried out on my windows and sill replacement. The team were hardworking, fast-paced, and very respectful of my home. They kept everything clean, removed all rubbish,... See more

Rated 5 out of 5 stars

I wanted a door fitted before Christmas and so went shopping around. I came across Chiltern Doors and called and spoke with Mr Lui Field who immediately said he could do this and asked what type of d... See more

Rated 5 out of 5 stars

This company is very professional and thorough. Their technicians' skill set is second to none. I am extremely impressed with my doors and windows. I should add that amounts to every door and window..... See more


Company details

  1. Door Supplier

Written by the company

We are a local family run Doors and Window business. We specialize in Composite, Upvc, Aluminum doors, Windows and Roller garage doors. We offer many payment options including interest free credit. We pride ourselves on great quality and a massive Range to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Professional and excellent service

Great experience from start to finish. Haris arranged a convenient appointment to talk through the designs, took the measurements and discussed financing. As stated the door was delivered and fitted within 5 weeks by Tanveer snd Alex. They both did a brilliant job removing the heavy old front door and fitted the new one perfectly. The job was completed neat and tidy. I thoroughly recommend this company.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

Our experience has been nothing but amazing, we were in a real tough spot from a previous builder and these guys came in and literally saved us.

Great customer service and great products, they don’t disappoint. The business owner Louie is absolutely amazing.

I would highly recommend and use them over and over again.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Compoiste door

Contacted chiltern doors and Haris came to visit us without a doubt understood and guided us well to find door we wanted With in the five weeks kept contact to let us know when door will be ready the door was fitted with excellent standards and quality and was beautiful, The fitters knew there job highly professional, chiltern doors company well recommended.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service

Lui was really helpful from the start, without being pushy. He went through all the options with me and the door was delivered and fitted when he said it would be. The fitter was professional and friendly, leaving everything clean and tidy. We’re very happy with our new front door.

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid, poor quality door and bad customer service

Very disappointed with the way they have ignored my complaint. Low quality door - AVOID Chiltern Doors

June 23, 2023
Unprompted review
Chilterndoors logo

Reply from Chilterndoors

Hello Rob,


Thank you for taking time to write this. I have searched our system and cannot find any name matching yours or any live complaints with a name matching Rob? Could you please email me on info@chilterndoors.com with your order reference or agreement please. We take complaints very seriously so it seems bizarre to Hear that you’d be ignored and then no name matched.

UPDATE 05-03/2024. Hello, We have still no call or email from you regarding the review. Please get in touch with us ASAP. Regards.

Rated 5 out of 5 stars

Great customer service

Great customer service, kept us up to date on progress, install and the sales guy even dropped into ensure everything was perfect on a Saturday. No pushy sales pitch or the normal start high in price and then back and forth with follow ups! Highly recommend.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and top quality products

Fantastic service by Haris and the team. Excellent quality of product and equally good service, from order to fitting. Would recommend these guys to anybody who’s looking at good quality windows and doors at a reasonable price.

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended company

Was recommended Chiltern Doors for a new front door and glad I went with them. Lui was working all hours showing us front doors and getting one we liked within budget. Showing different designs and colours. Gave a timeline and a call to fit the door. Unfortunately the manufacturer got the door incorrect, however it was still installed so we could have a more secure door. We then decided to keep the door and the resolution to solve the issue was spot on by Lui and the team. I've said once I can save for my patio doors, I will go back and I will. Highly recommended.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company! Really happy with the level of service, quick and efficeint and affordable too! Louis has a good eye for detail and helps make the best choice on selecting the door you're after. Definately coming back to get the rest of my house windows fitted! Thank you!

The door fitter was really professional, did his job with pride, kept the area clean and tidied up after finishing the job, thank you!

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, from the consultation, to the measure to the fitting. The staff are great, know what they are doing. The install was excellent, they are perfectionists. The end result exceeded my expectations. The Chiltern doors
are quality.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I am writing this review to express my sincere appreciation for the exceptional customer service I received recently. The level of dedication and efficiency exhibited by the staff surpassed my expectations, leaving me truly impressed and grateful.

I had an issue with a broken cylinder, and I reached out to the customer service team for assistance. From the moment I made contact, their professionalism and attentiveness were evident. They listened to my concerns with genuine interest and promptly took action to resolve the problem.

What stood out the most was their willingness to go above and beyond. Not only did they acknowledge the issue promptly, but they also took immediate steps to rectify it. The representative I spoke with arranged for a replacement of the broken cylinder, ensuring that I received the original product as intended. Their proactive approach and commitment to providing a satisfactory resolution were truly commendable.

Throughout the entire process, the team displayed a high level of expertise and knowledge. They communicated clearly and effectively, keeping me informed at every stage of the resolution. I felt valued as a customer, and their courteous and professional manner made the experience even more pleasant. I cannot recommend this company's customer service enough.

Thank you once again for your outstanding support. Your commitment to customer service is truly commendable. Keep up the fantastic work!

May 18, 2023
Unprompted review

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