Chilterndoors Reviews 286

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products, particularly doors and windows, which many describe as transformative for their homes. People frequently highlight the staff's professionalism, knowledge, and efficiency, noting their respectful approach to property and meticulous clean-up after installation. The installation process is often described as smooth and on schedule, with many consumers expressing satisfaction with the final results and the overall experience. However, some people were dissatisfied with the waiting time for repairs, with one customer reporting a five-month wait.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional and efficient... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers are impressed with the... See more

Quality

Reviewers highlight positive aspects of quality. Customers are consistently pleased with the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We left the showroom feeling very impressed. Chiltern has an impressive stock of different window and door options, including the new Omnio windows which we loved the look of. Lui is very knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

I’m really pleased with the work carried out on my windows and sill replacement. The team were hardworking, fast-paced, and very respectful of my home. They kept everything clean, removed all rubbish,... See more

Rated 5 out of 5 stars

I wanted a door fitted before Christmas and so went shopping around. I came across Chiltern Doors and called and spoke with Mr Lui Field who immediately said he could do this and asked what type of d... See more

Rated 5 out of 5 stars

This company is very professional and thorough. Their technicians' skill set is second to none. I am extremely impressed with my doors and windows. I should add that amounts to every door and window..... See more


Company details

  1. Door Supplier

Written by the company

We are a local family run Doors and Window business. We specialize in Composite, Upvc, Aluminum doors, Windows and Roller garage doors. We offer many payment options including interest free credit. We pride ourselves on great quality and a massive Range to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Key has a great selection and makes it…

Key has a great selection and makes it easy to purchase. We worked with Lui and she was very knowledgeable and guided us to find the perfect doors we were shopping for. Their price was very fair and so far the experience was great. We had to order door so we'll hope the great service continues.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Chiltern doors are a fantastic company, the website is very easy to use which makes selecting the configuartion of purchasing windows and doors incredibly easy. We had become so fed up of traipsing pushy contractors around our home and being told what we want, but fitting yourself really isn't that bad. The installation guides provided were excellent, they maintained good communication to keep us up to date with our order, delivery was prompt and to top it all off, it came in as half the cost quoted by contractors. Lastly Haris was so helpful during the whole process.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

The best service and finish!

From the start to finish of appointing Chiltern windows and doors, the service was to top and personal standard. We couldn’t recommend the team enough.

On day one (Sunday afternoon) the director personally opened up the showroom to take us through the products.

Wasn’t a pushy salesman!

Explained all options available to us on colour matchings and design of doors.

On the same day (Sunday) drove a 90 mile round trip to visit our house to measure up so to give us the best and most accurate price.

Communicated on when our doors were in and days available.

Fitting. The employed team (not sub contractors) were polite, tidy and friendly.
On completion of each door, took us through the finish and locking mechanism.
The end product is absolutely spot on with a high quality finish that has transformed our home.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

I had a very easy experience when I…

I had a very easy experience when I walked into the showroom to choose a new front door. Lui & the team made me feel very welcome & at ease while guiding me through the various options available. My new chosen door arrived on time, was fitted quickly & looks amazing! I would definitely recommend Chiltern Doors without hesitation!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products and service - well done!

I recently had the pleasure of engaging Chiltern Doors & Windows for a comprehensive upgrade of my spacious Luton residence, encompassing the installation of triple-glazed doors, flush encasement windows, dual sets of bifold doors in the kitchen, and a striking 'showroom' front door. From the outset, the service and support provided were exemplary, maintaining high standards even during the busiest phases of the project. I was particularly impressed by Lui's consultative approach, offering invaluable advice and recommendations throughout. The pricing strategy was thoughtful, consistently aimed at delivering value and satisfaction.

Minor challenges, which are almost inevitable in a renovation project of this scale, were addressed with prompt and careful attention, a testament to the team's commitment to excellence.

The windows, featuring triple glazing and sun protection, have not only enhanced the aesthetic appeal of our mock-Tudor home but also significantly improved its insulation. The doors matched the high quality of the windows, seamlessly integrating with the overall design. The aluminum bifold doors, equipped with integrated blinds, provided the privacy we desired without compromising on style.

The showpiece front door combines functionality with visual appeal. Its innovative fingerprint access eliminates the need for traditional keys, while offering a key backup for power outages, epitomising modern convenience and security.

In summary, Chiltern Doors & Windows delivered a blend of aesthetic elegance, functional excellence, and attentive service that transformed our home. A heartfelt thank you to the entire team for their outstanding work.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Bespoke Chiltern Door

I would highly recommend Chiltern Doors. Atom and his team are absolutely fantastic. From start to finish the service they provided was faultless. We couldn’t be happier with our bespoke door.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

The representative that came out to us was amazing, accurately depicted what we wanted and delivered. High quality doors,I can leave my house in peace knowing the doors are solid. Supplied and fitted. Was overall a great experience

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Many thanks to Chilterndoors

Many thanks to Chilterndoors!
Purchased a front door with 2 side panels absolutely perfect, great quality, top materials where used! Highly recommend this company!
Many thanks to Atom as well, he made it really easy and straightforward for us!😊

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Big thank you to all the staff at…

Big thank you to all the staff at Chiltern doors. from start to finish they were great. friendly, reliable, knowledgeable and great at there jobs. had a new front and rear door fitted and was 100% stress free. highly recommend this company.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

We had a very old front door which needed replacing. Called up and everything was arranged over the phone and photos of the door sent to me. Door has been fitted and looks lovely. The fitter, Paul was great! Really friendly and talked me through how to use the locks etc. Really pleased with the door and service. Thank you

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great doors and service at great prices

We have not used Chiltern Doors and actually stumbled upon them by mistake but were immediately impressed by the service provided by Lui in the showroom, which was very helpful rather than being a hard sales approach.

He was great in explaining all the options then getting us to design the front door we actually wanted within our budget and also in accommodating a cat-flap to be put into our back door.

Pricing was as competitive as we had seen anywhere else including direct-internet companies.

The doors were fitted on different days and the service throughout extremely good (with final payment not required until the final door was fitted). The doors are of great quality and the after-service available also impressive.

Angie in the office was also very good with regular communication and service.

We would 100% can recommend them to anyone considering buying a new door..

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality and workmanship

I have used Chiltern Doors previously and have been so impressed that I have had them supply and fit another door front door on another property I own. Quality is great and the workmanship is excellent. Paul fitted my door and worked very hard to get it exactly right and cleared away any mess and treated my property with great respect. Lui and Angie in the office are superb with communication and service. 100% can recommend them to anyone.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Thoroughly recommend. We love our new door which came at a competitive price. The showroom experience was pleasurable and were made to feel at home under no pressure for the sale. Installation service was top notch too. Prompt reliable and friendly service put in with care and a smile.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

New Front Door

Just had my front door fitted and couldn’t be happier. Great quality and good service. Have had lots of compliments and would definitely recommend.

December 10, 2023
Unprompted review
Rated 1 out of 5 stars

Poor after sale customer service

Poor after sale customer service. Has been going through a worse experience since Chilterndoors fitted our front door. Cold draft is entering in to the property and I have emailed/ text many times but no response. Lui called me over a month ago that the engineer will call and arrange a visit but no contact has been made. I have texted/ email to him and company but not a single reply. People who did not have any issue after the door installation they can be lucky but people like me stuck if anything go wrong after the installation of the door. Wish I would have gone to company who take care well to their customer after sale. Many thanks

October 18, 2023
Unprompted review
Chilterndoors logo

Reply from Chilterndoors

Hello Rashid,

Very disappointing to see this review today. We spoke and said we would send someone out as a gesture of good will. We spoke at great length of what maintaining a door looks like. There is no fault with your door but you need to maintain the door. Doors need adjusting from time to time and we have been out to show you this already. I know you threaten bad reviews but we won’t be blackmailed. You really need to read the care advise.

Rated 5 out of 5 stars

Extremely Happy with Atom and Chiltern Doors

I have just had my door supplied and fitted by Atom at Chiltern Doors.

From start to finish it has been faultless. Atom has been a great communicator, always easy to get hold of, didn’t promise the door on the day I requested but went above and beyond to get the door delivered on that day. Very polite and friendly, really lovely to do business with and there has been absolutely nothing I can complain about throughout the process. 4 weeks from start to finish.

The install team were due to arrive at 7:30, arrived at 7:10. Extremely polite and friendly, kept my house internally and externally clean and tidy, removed all of the old door, even tidied up the damaged render with cement which was a lovely touch as didn’t think they were going to do that.

Thank you Atom and Chiltern Doors

December 12, 2023
Unprompted review

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