We left the showroom feeling very impressed. Chiltern has an impressive stock of different window and door options, including the new Omnio windows which we loved the look of. Lui is very knowledgeabl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are a local family run Doors and Window business. We specialize in Composite, Upvc, Aluminum doors, Windows and Roller garage doors. We offer many payment options including interest free credit. We pride ourselves on great quality and a massive Range to choose from.
960 CAPIBILITY GREEN, lu1 3pe, luton, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Key has a great selection and makes it easy to purchase. We worked with Lui and she was very knowledgeable and guided us to find the perfect doors we were shopping for. Their price was very fair and so far the experience was great. We had to order door so we'll hope the great service continues.
Chiltern doors are a fantastic company, the website is very easy to use which makes selecting the configuartion of purchasing windows and doors incredibly easy. We had become so fed up of traipsing pushy contractors around our home and being told what we want, but fitting yourself really isn't that bad. The installation guides provided were excellent, they maintained good communication to keep us up to date with our order, delivery was prompt and to top it all off, it came in as half the cost quoted by contractors. Lastly Haris was so helpful during the whole process.
From the start to finish of appointing Chiltern windows and doors, the service was to top and personal standard. We couldn’t recommend the team enough.
On day one (Sunday afternoon) the director personally opened up the showroom to take us through the products.
Wasn’t a pushy salesman!
Explained all options available to us on colour matchings and design of doors.
On the same day (Sunday) drove a 90 mile round trip to visit our house to measure up so to give us the best and most accurate price.
Communicated on when our doors were in and days available.
Fitting. The employed team (not sub contractors) were polite, tidy and friendly.
On completion of each door, took us through the finish and locking mechanism.
The end product is absolutely spot on with a high quality finish that has transformed our home.
Excellent product and service.We have used children doors on numerous occasions for replacing doors and Windows and would recommend all day long.
I had a very easy experience when I walked into the showroom to choose a new front door. Lui & the team made me feel very welcome & at ease while guiding me through the various options available. My new chosen door arrived on time, was fitted quickly & looks amazing! I would definitely recommend Chiltern Doors without hesitation!
I recently had the pleasure of engaging Chiltern Doors & Windows for a comprehensive upgrade of my spacious Luton residence, encompassing the installation of triple-glazed doors, flush encasement windows, dual sets of bifold doors in the kitchen, and a striking 'showroom' front door. From the outset, the service and support provided were exemplary, maintaining high standards even during the busiest phases of the project. I was particularly impressed by Lui's consultative approach, offering invaluable advice and recommendations throughout. The pricing strategy was thoughtful, consistently aimed at delivering value and satisfaction.
Minor challenges, which are almost inevitable in a renovation project of this scale, were addressed with prompt and careful attention, a testament to the team's commitment to excellence.
The windows, featuring triple glazing and sun protection, have not only enhanced the aesthetic appeal of our mock-Tudor home but also significantly improved its insulation. The doors matched the high quality of the windows, seamlessly integrating with the overall design. The aluminum bifold doors, equipped with integrated blinds, provided the privacy we desired without compromising on style.
The showpiece front door combines functionality with visual appeal. Its innovative fingerprint access eliminates the need for traditional keys, while offering a key backup for power outages, epitomising modern convenience and security.
In summary, Chiltern Doors & Windows delivered a blend of aesthetic elegance, functional excellence, and attentive service that transformed our home. A heartfelt thank you to the entire team for their outstanding work.
I would highly recommend Chiltern Doors. Atom and his team are absolutely fantastic. From start to finish the service they provided was faultless. We couldn’t be happier with our bespoke door.
The representative that came out to us was amazing, accurately depicted what we wanted and delivered. High quality doors,I can leave my house in peace knowing the doors are solid. Supplied and fitted. Was overall a great experience
Many thanks to Chilterndoors!
Purchased a front door with 2 side panels absolutely perfect, great quality, top materials where used! Highly recommend this company!
Many thanks to Atom as well, he made it really easy and straightforward for us!😊
Big thank you to all the staff at Chiltern doors. from start to finish they were great. friendly, reliable, knowledgeable and great at there jobs. had a new front and rear door fitted and was 100% stress free. highly recommend this company.
We had a very old front door which needed replacing. Called up and everything was arranged over the phone and photos of the door sent to me. Door has been fitted and looks lovely. The fitter, Paul was great! Really friendly and talked me through how to use the locks etc. Really pleased with the door and service. Thank you
We have not used Chiltern Doors and actually stumbled upon them by mistake but were immediately impressed by the service provided by Lui in the showroom, which was very helpful rather than being a hard sales approach.
He was great in explaining all the options then getting us to design the front door we actually wanted within our budget and also in accommodating a cat-flap to be put into our back door.
Pricing was as competitive as we had seen anywhere else including direct-internet companies.
The doors were fitted on different days and the service throughout extremely good (with final payment not required until the final door was fitted). The doors are of great quality and the after-service available also impressive.
Angie in the office was also very good with regular communication and service.
We would 100% can recommend them to anyone considering buying a new door..
I have used Chiltern Doors previously and have been so impressed that I have had them supply and fit another door front door on another property I own. Quality is great and the workmanship is excellent. Paul fitted my door and worked very hard to get it exactly right and cleared away any mess and treated my property with great respect. Lui and Angie in the office are superb with communication and service. 100% can recommend them to anyone.
Thoroughly recommend. We love our new door which came at a competitive price. The showroom experience was pleasurable and were made to feel at home under no pressure for the sale. Installation service was top notch too. Prompt reliable and friendly service put in with care and a smile.
Excellent service from children doors.
Top quality at affordable prices.
Excellent service from Chiltern doors Birmingham.Haris gave us really good price as compare to others companies.
Fitters done a terrific job.
Definitely recommend to others.
Just had my front door fitted and couldn’t be happier. Great quality and good service. Have had lots of compliments and would definitely recommend.
I just had my door done today x excellent 5 stars ⭐️⭐️⭐️⭐️⭐️
Poor after sale customer service. Has been going through a worse experience since Chilterndoors fitted our front door. Cold draft is entering in to the property and I have emailed/ text many times but no response. Lui called me over a month ago that the engineer will call and arrange a visit but no contact has been made. I have texted/ email to him and company but not a single reply. People who did not have any issue after the door installation they can be lucky but people like me stuck if anything go wrong after the installation of the door. Wish I would have gone to company who take care well to their customer after sale. Many thanks

Reply from Chilterndoors
I have just had my door supplied and fitted by Atom at Chiltern Doors.
From start to finish it has been faultless. Atom has been a great communicator, always easy to get hold of, didn’t promise the door on the day I requested but went above and beyond to get the door delivered on that day. Very polite and friendly, really lovely to do business with and there has been absolutely nothing I can complain about throughout the process. 4 weeks from start to finish.
The install team were due to arrive at 7:30, arrived at 7:10. Extremely polite and friendly, kept my house internally and externally clean and tidy, removed all of the old door, even tidied up the damaged render with cement which was a lovely touch as didn’t think they were going to do that.
Thank you Atom and Chiltern Doors
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.