Chilterndoors Reviews 285

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products, particularly doors and windows, which many describe as transformative for their homes. People frequently highlight the staff's professionalism, knowledge, and efficiency, noting their respectful approach to property and meticulous clean-up after installation. The installation process is often described as smooth and on schedule, with many consumers expressing satisfaction with the final results and the overall experience. However, some people were dissatisfied with the waiting time for repairs, with one customer reporting a five-month wait.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional and efficient... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers are impressed with the... See more

Quality

Reviewers highlight positive aspects of quality. Customers are consistently pleased with the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We left the showroom feeling very impressed. Chiltern has an impressive stock of different window and door options, including the new Omnio windows which we loved the look of. Lui is very knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

I’m really pleased with the work carried out on my windows and sill replacement. The team were hardworking, fast-paced, and very respectful of my home. They kept everything clean, removed all rubbish,... See more

Rated 5 out of 5 stars

I wanted a door fitted before Christmas and so went shopping around. I came across Chiltern Doors and called and spoke with Mr Lui Field who immediately said he could do this and asked what type of d... See more

Rated 5 out of 5 stars

This company is very professional and thorough. Their technicians' skill set is second to none. I am extremely impressed with my doors and windows. I should add that amounts to every door and window..... See more


Company details

  1. Door Supplier

Written by the company

We are a local family run Doors and Window business. We specialize in Composite, Upvc, Aluminum doors, Windows and Roller garage doors. We offer many payment options including interest free credit. We pride ourselves on great quality and a massive Range to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Chiltern doors on 2…

I have used Chiltern doors on 2 occasions now and both times I have received excellent service.
There were a few minor things that needed looking at and Haris was right on it and sorted it for me.
I would highly recommend Chiltern doors and Haris.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Chiltern Doors were amazing…

Chiltern Doors were an absolute pleasure to deal with. Harris arrived to our property within minutes of making an enquiry. Upon arrival, Harris was extremely professional, courteous and helpful. He went out of his way to ensure we chose a front door which was not only practical, but also highly secure and pleasing to look at. Harris was able to offer a very competitive price which meant that we did not feel the need to barter with him, as you have to with many other companies. The order was placed promptly and Harris gave us regular up dates and details of an installation date to our choosing. On the day of fitting, the fitters arrived promptly and installed the front door, professionally and cleaned up before they left. Chiltern Doors is a company like no other. The service was extremely friendly, professional and the end result is a high quality door which has already received many compliments. We have dealt with many companies in our life time and we can honestly say that Chiltern Doors has left a lasting impression. Top company, top staff and top products. We rarely leave reviews, but Chiltern Doors were exceptional. Thank you Harris!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Great quality

I recently had a new composite door and windows fitted, and I couldn't be happier with the results! The quality of the materials is outstanding. The installation team was professional, punctual, and paid great attention to detail, ensuring everything was fitted perfectly. I highly recommend this service for anyone looking.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Quality customer service

Great customer service, they were attentive to my needs, punctual and very progressional polite and really made the effort to accommodate any of concerns. 10 out 10 I will be for sure recommending them as they were quality....

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Hari

Thank you Hari, the team did the job professionally. Thank you Hari for your advice. You're excellent.
God bless you

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Lui and team were excellent

Lui and team were excellent. Helpful and honest advice on which door to choose. Excellent attention to detail when the door was fitted. Competitive pricing. Really pleased with my new door. Thanks again!

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great advice & consultation process

We arrived at the showroom not really knowing exactly what we wanted but the way Lui guided us through our options and gave us mocked-up examples of many different styles of front door was fantastic. Being able to go to a showroom rather than just looking online makes all the difference. The door Installation was done professionally, I would highly recommend.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

High standard customer service

Aftab was excellent throughout the whole process. He came to my house, listened to what I wanted and gave me a very good quote. Once he had the windows ready, he came with his team and installed them without causing any disruption to my family. He then cleaned everything up and ensured I was satisfied with the service provided. I was very impressed and would highly recommend him.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

My wonderful experience …

We made 20 windows and 3 doors by this man and we were serviced whith professionalism and efficiency all the way through. The support and communication was given throughout the entire process of choosing designing and installing the windows. I would recommend anyone who is looking for such a service to choose this company for their installations too! Thank you for the wonderful experience :)

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and great quality

Received really good advice in the showroom, without any of the usual high pressure salesmanship; quoted a competitive price, with no hidden extras; delivered and installed within three weeks. You can't really ask much more than that. I would highly recommend.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Doors!!

I was recommended to Chiltern Doors by a friend of mine which says it all really. Lui came out to see us in early April as we had just moved house and needed to replace a poorly fitted front door. He is so lovely and we were so impressed with him we ended up ordering three doors!! We were given a lead time of 3-4 weeks and he was true to his word. Our doors were fitted yesterday by two of his fitters Hawant and Grewal who were very competent at their job. The doors have been fitted very professionally by them and they took away the old doors and trims as well. This Company has gone above and beyond my expectations and we will probably use them again in the near future as we have patio doors which need to be replaced. Thank you all so much

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

5 stars for Great service by the guys

5 stars for Great service by the guys. High quality and reliable. I would like to thank Aftan and fitter alex they are extremely professional. They listened to what i needed and got it perfect. Highly recommendable for everyone and someone i would use over and over again.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent

This is the second time I have used this company. Both times absolutely delighted by all aspects of the service provided right the way from sales, measure, fitting and after sales and accounts.
Showroom has lots of door styles and colours to view and ranging from affordable to more premium. Lui’s knowledge and advice is highly valuable and is able to guide you through what will work for you and your budget. Never pushy and knows what’s currently on trend. Angie in after sales is a superstar who really cares about the customer and really goes that extra mile.
Highly recommended business!

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great products and service.

I made my initial inquiry via the Chiltern Doors website and Lui came back to me immediately with suggestions for the style of composite door I was looking for. We followed up our inquiry with a visit to the showroom where we were able to view a huge selection of doors to help us make our selection. When we were ready to place our order, Lui visited our home to provide further support to help us with our requirements. Once our order was placed a team of very professional surveyors came to measure up for our required windows and doors. On fitting day all went very smoothly. The fitting team were very pleasant and considerate, covering the carpets to avoid mess inside the house. The work was completed to a high standard and we are very happy with everything. Thank you Lui and your wonderful team at Chilton Doors!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Key has a great selection and makes it…

Key has a great selection and makes it easy to purchase. We worked with Lui and she was very knowledgeable and guided us to find the perfect doors we were shopping for. Their price was very fair and so far the experience was great. We had to order door so we'll hope the great service continues.

April 1, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look