They delayed are flight to show up late in Seattle. I missed my flight plus because they intentionally wanted me to miss the bus. They fed me aline that there system was down on the immigrat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We flew Business Class on China Airlines (CI074) transferring from AMS on New Year's Eve. Despite the premium fare, the airline managed to lose both of our checked bags. The most frustrating part?... See more
Unannounced delays, crashing website, useless iphone app. The staff doesn't speak English at all, uses a whacky translation app that just generates gibberish. The delayed guests got no compens... See more
We had a 24h overlay in Taipei (the company headquarters and own country) we were being refused to exit the transit zone on company indication from the very check-in in Japan. This wasn’t stated... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most relevant information only 8 hours before the flight
I received my actual booking number and proceedings regarding credit card paid e-tickets only 8 hours before the flight.
Unacceptable!
For all people traveling with them, please note the following remarks I received: "Passengers holding electronic tickets paid by credit card must complete the procedure of credit card verification at the check-in counter or the boarding gate at the airport for their initial flight on the itinerary of booking record. Otherwise, they will encounter denial of boarding at the airport or have to buy another ticket for the booking if the required verification has not been properly completed. Please refer to China Airlines website for more details about the third party payment procedures."
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








