China Highlights Train Ticket Service Reviews 

1,644
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the smooth and efficient booking process, even for complex requests or far in advance reservations. Many appreciate the proactive approach of the staff, who manage everything effectively and propose suitable alternatives when desired tickets are unavailable. The team's communication is frequently described as outstanding, with prompt responses and clear guidance making the entire process straightforward and stress-free. Reviewers commend the staff for their helpfulness and professionalism, often going above and beyond to assist with changes or provide valuable advice to ensure a seamless travel experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its promptness, reliability, and... See more

Booking process

People report positive experiences with the booking process, finding it very simple, easy, and efficient.... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Response time

Consumers find response times to be prompt and efficient, with many reviewers highlighting quick replies and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect way to book china train tickets in advance (more than two weeks) for foreigners. Good service. If the desired train becomes unavailable, they propose an alternative. We had to face high... See more

Rated 5 out of 5 stars

We traveled during high season in China (National Day vacation week), and the agency helped us to get the tickets we wanted. In those cases where the tickets sold out too quickly, they helped us get a... See more

Rated 5 out of 5 stars

Excellent service especially for reserving months ahead when the booking window isn’t open yet. My agents Annie and Vivi managed to get tickets for all the trains I requested and even advised me on a... See more

Rated 5 out of 5 stars

Excellent booking and communication with China Highlights made booking our train travel a breeze. Getting seats on the fastest trains is a very competitive process, with 1st class seats selling o... See more


Company details

  1. Train Ticket Agency

Information provided by various external sources

Book your train tickets in China by following a few simple steps. Let us help you make your booking hassle-free


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,644)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

We always book our traintickets via…

We always book our traintickets via Chinahighlights, always 100% reliable. We often need several Tickets for our travels through China. At the First Station we get all ticket printed out which saves so much time at all further stations. Even when Tickets are sold out, they give you good alternatives. For checking our travel plans the Website is very helpful as you can see all stops and all possibilities. Absolutely recommand Chinahighlights for Train bookings in China.

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic staff service

Been working with Vivi for years. Always professional and informative. She held my hand through the process. Quick response. She is the reason I keep returning to China Highlights for my train tickets.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Six Star experience

Buying rail tickets in China used to be a nightmare. I booked with China Highlights (thanks to Man at Seat 61) and all we needed to do at the two stations we used was to show our passports. No physical or digital ticket was needed as its all handled by the China Highlights software.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Booking was Easy

Booking was easy and communication was good.
Originally booked for 4 people but had to cancel 1 ticket after tickets were issued.
I contacted them and the refund was quick and hassle free.
Would use again.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!
Very professionnal , Thanks to Annie who followed my trip all the time and could change train tickets when needed.
Warmly recommended !

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommended!

Booking process is relatively easy, book and paid online (we used WeChat), then, as explained, you get ticket confirmation 15 days before the trip. We booked business class tickets which are obviously popular so there is no guarantee you’ll get it - twice we received an email marked ‘urgent, 15 days before, that they had to put us on the different train same day, which was ok for us but keep in mind if on tight schedule. Boarding is 10-15 min before the train, suggesting being at the station 45-60 mins earlier (in big cities) especially if it’s your first train. Stations are great, well organized, look like airports.
Your passport is your ticket, just scan it at the check in. Finally, Chinese bullet trains are fantastic, clean, punctual, and business class is fabulous, worth every penny!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice.

Very nice.
Very professionnal , you have your own private reservation agent who followyou during your trip in China.
Thank you Vivi !
Tim

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great experience

Everything went so smoothly for us from the initial enquiry to the trip itself. Absolutely appreciated the attention and advice from China Highlights.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great job!

Fast response and flexibility from this team makes every travel experience I have with them easy and worry-free, thanks!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and support

A very friendly, helpful and professional service from Annie when booking several train journeys in China. Whenever there was a problem with a train that couldn't be booked an alternative was recommended straight away and booked. Highly recommended.

February 12, 2025
Unprompted review

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