Even though my flight was cancelled and I was not informed, they managed to immediately arrange for me to be on the next flight out. Good job on the recovery and appreciate the fast response even on a... See more
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See what reviewers are saying
From booking flight and tour Great Wall of china is smoothly done, they picked us from airport on time, Guide JESSICA was explained in details about areas visited and takecare of food Halal as require... See more
Main thing the customer care service is very good helpful and professional. They speak very good English. I had issues with flight booking. They helped me to book tickets very easily guiding me to boo... See more
Booking of our train tickets for China was easy and user friendly. Helped us to verify our identification. Seats selected were good. Any queries will always be answered promptly. Highly recommended fo... See more
Company details
Written by the company
China travel company based in Guilin China, offer China tour packages in all China tourist destinations.
Contact info
centeral zone, 100101, Guilin, China
- chinatour.net
CHEAT MONEY! BAD CUSTOMER SERVICE! FALSE INFORMATION
Very bad experience! Booked a train ticket and was not confirmed fast and not responsive for any changes or cancellation! It simply charged you without purchasing the train ticket successfully. When request for refund, it takes months and wasting my money and time keep calling them for a refund! WILL NEVER EVER USE THEIR WEBSITE SERVICE! AVOID AT ALL!
THEY WEBSITE STATED THAT YOU CAN GET CERTAIN REFUND AMOUNT IF YOU CANCELLED A CONFIRMED TICKET, but admin fees will not refunded. When i called, they said no refund will given at all. I requested to cancelled 1 day in advance and end up they said cannot! Not keeping their word and worst service ever!
Another tickets was not booked successfully and they charged me! After 2 and half month, still not receiving the refund yet!
They are not supposed to charged you until successfully booked/purchased the tickets for us. But they did it another way!
WASTE MONEY! WASTE TIME! NOT WORTH AT ALL. NO RESPONSE AND SERVICE DAMN SLOW!
November 6, 2019
Unprompted review
Fantastic tour of Xian’s main…
Fantastic tour of Xian’s main attractions
October 31, 2018
Unprompted review
Great service
Great service, instructions provided for train ticket collection were super easy to follow. High recommend them for booking travel inside China.
October 29, 2018
Unprompted review
Pleased for your services.
October 12, 2018
Unprompted review
Great and easy booking experience
Great and easy booking experience as always.
Best site to book trains in china. Used a number of times. No issues ever. 😄😄👍👍
October 6, 2018
Unprompted review
DO NOT USE THIS AGENCY
DO NOT USE THIS AGENCY - CHINATOURS.NET is not good.
What went well - we booked some flight tickets, an airport car pick up and one train trip and that went smooth.
Why NOT to use the agency:
July 18th we had booked a Deluxe car and guide to take us to Huashen Mountain to go trekking at the peaks and do the wooden plank - THE CAR NEVER SHOWED UP, WE WERE NOT INFORMED UPFRONT. After a long time we got in contact with the agency - a Mr Wang - he said he was sorry and could arrange the tour the next day and would give us 200 CNY for the missed trip! (Not impressed)
July 19th - The driver and car arrived at 7 AM - the guide joined later - she informed us then that we could not do the wooden plank as planned as there was 1-2 hours queue. Later - at the site - whilst we were in line for the ascent to the mountain she told us we would need to wait 2-3 hours to get up the mountain (cable car queue) - and it became clear to us that we could not do treeking at the peaks as planned as we would on be at the mountain 1-1.5 hours and wait in line 4-4,5 hours. So our request when we booked the tour was ignored, and we were told we were arrogant as we would not wait in line as the other people. But we would not mind - IF we knew the conditions before we booked the tour.
Waste of money and vacation time - and we have not received the 200 CNY yet.
AND my review that I was asked to make to the web site is NOT posted. Wonder why!
September 25, 2018
Unprompted review
Air flights & tours in China
I have been using chinatour.net since 2008 and they have always provided me with excellent courteous service. Thank you chinatour.net.
September 17, 2018
Unprompted review
No problem in booking trains and…
No problem in booking trains and flights. Also ansewer my questions via email.
September 3, 2018
Unprompted review
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